Djubo Erfahrungen

we can track booking, cancel and block using djubo from anywhere and the best part is its mobile friendly

It should have auto release feature, like if we have blocked some room and we have set some cut off so it should have a feature of auto release

everyday djubo sents front desk report list of checkin thatz great djubo could be lot more better if they could send us outstanding payment remainder daily or weekly...

Djubo is our to channel manager for our properties. We found Djubo to be easy to use and their customer support top notch. We have had a few cases of connectivity issues which are negligible. They also have a lot of add ons for productivity like booking engine, revenue reports and forecasts etc.

Connectivity issues with a few OTAs and most importantly Airbnb compatibility as they do not have a proper solution for Airbnb yet and it is expected to be solved by API connection with Airbnb.

The software is built considering each and everything that you may encounter at your hotel. It has all the functionality one generally needs to operate hotel

The software is very difficult to operate. The processes are so lengthy that you tend to forget the ones that are not in daily use. Its a really difficult task if you want to change the policies a bit. The worst thing is the customer support you get from these people. They assign you a person who will help you with all your tasks during the working hours. My RM would never take my call, never respond on mail and even after several requests of changing her, they will say that she is overburdened with our other projects(Is that my fault?). Overall very bad experience. I have used other softwares and the customer support is one thing everybody takes care of.

Android app .

Customer service executives do not respond to any requests promptly.

We need to remind them repeatedly to get the job done .

Not many OTA especially FOREIGN OTA are NOT configured in this channel manager.

We have used three different channel managers till now and DJUBO has one of the best looking and functional user interface. The color coded Rate planner is also a time saver.

Support is good and we do not need to call them much but I had a small hiccup a few years ago while needing urgent support.

Djubo is an excellent channel manager with wonderful additional features which is required for all type of Hotels / Resorts / Home stay.

Sorry i wont find anything negative from my expereice

It's easy to use and but as lots of new technologies are developing so lots of customised changes and development is required. Also personal assistance in explaining the product internal usage and facility to end-users in a detailed matter is a must. All the best.

It's malfunctions at times and it becomes tough at the time of billing sometimes.

1. It's simple to use. The UI is not complex and it doesn't take time to get the hang of it.
2. When you sign on, they're right there with you helping you input data and guiding you through the whole process.
3. Historical reports are now easy to access.
4. Rate Plans can be changed in an instant.

1. Reports regarding our most used OTAs and the revenue percentage they contribute to our business are hard to come by and need to be culled out from existing data.
2. After the initial assistance when signing up, Customer service is slow and needs to be followed up multiple times before action is taken. They do however, follow through finally.

The software does everything on its own, with very little interference required. The real time rate/inventory Management on multiple channels is a feature of DJUBO that helps us expose maximum inventory in an automated manner.

Perfect automation.

The Agent & Corporate rate mapping issues remain.

Insight tool provides all the business reports that we had to compile manually. The entire Djubo platform is easy to use and very intuitive. Connection with most important OTAs is a very big plus point. The support including training staff are super effective and very proactive. Addition of PMS and constant updates to the platform is another big plus.

Ability to add promotions is missing from this software. This is one of the biggest negatives.
Another issue is not being able to provide a free upgrade or downgrade of room type to the guest.

Clear layout of day by day bookings. Easy to book out rooms directly. Once you find the room rates section it's really easy to update

It's sometimes difficult to find exactly what you are looking for ie. room rates and room set up. I think these options should be easily accessible from the front page rather than having to search for the manage property section and then look for the area you want. Also the website provided by djubo only allows people to book directly if they have an Indian phone number - it should accept all numbers

UX is very easy. In a matter of hours, anyone with basic knowledge can be doing things which other channel managers make very complicated. Rate Planner (Calendar) is my favourite feature.

There are still quite a few bugs in the ecosystem. For example: filters are forgotten in the booking and agent databases when you click on 'go back' button. Have brought these points to the attention of the support team earlier.

Its best for making the reservations and managing other online channels. Reporting is also a good part of Djubo.

Djubo team should work on to increase the speed of the software opening, creating voucher etc. As of now, its slow. Designing can be improved to give it a fresh look.

Cheaper than competition with a one year package with the full option of PMS (CRS) + Booking engine + CM + POS + Stats

A lot of technical problem and very slow reaction from the team to get help. Hotel management system suppose to make you save time, but I spend more time than before for fixing problem and sometime get overbook. The booking engine for the website is very poorly design and many guests give up before complete the reservation.

Djubo is very user friendly, very easy to use hence saving our time to train the new collegues.

Djubo related with Front office where its very easy to change the rates plus recheck in the guests once we have showed them check out status.

Very precise with no bugs at all

None

The main pro about the software is the model they use to assign the rate plans, dynamically on daily basis. The mobile app also is user-friendly. The Star sight and insight has always helped me to analyse data with a different perspective.

So far So good. We, at Vivera Grande, use a separate PMS. If DJUBO CRS has been managed to link bookings picked up automatically in PMS also.

ease of use, multiple softwares combined in one, quick customer support

Invoice generation has alot of bugs. Sometimes it doesnot calculate taxes correctly sometimes it doesnot calculate it at all. Also report could have been more user friendly.

itt is developed in a manner that is easy to learn and quick to understand for the staff, and has helped us keep a track on the Go

need to be available on APPLE ios also

Rate Mapping is the best amongst all other software and daily report.

Inventory management. You cannot view inventory like that in STAAH.

The things which i like most about Djubo is User Friendly nature of software.

Admin can make changes even in the past bookings Id.

To Manage multiple property in one place.

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Overall all features are good and easy to operate..

still unable to push rates times on some ota

Its ease of Use

More reports need to be added