eZee Absolute Erfahrungen

Der größte Vorteil für kleine Hotels ist das die Software online ist, es ist kein eigener Server mit Sicherungen erforderlich und somit auch keine große Netzwerkinfrastruktur. PC oder Laptop mit Internetzugang ist ausreichend. Absolute ist für mehrere Benutzern gleichzeitig nutzbar und dies auch Ortsunabhängig. Des weiteren ist eine App, für Mobiltelefon oder Tablet, für Housekeeping und für die gängigsten Funktionen vorhanden. Sehr guter 24/7 Support.

Bereitstellung in mehreren Sprachen könnte einfacher, besser sein.

eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !

The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.

"The software has simplified our daily tasks,
from managing reservations to handling payments. It's a huge time-saver."

At present all the required operation are there. If enhancement is done- welcomed

I liked previous version better. It was easy to click on "Today", then 15-day view, 30-day view. Now they have "Compact" and "Cozy". What a headache to make weekly reservations! The updated version is difficult to make/extend reservations by scrolling left-right on stay view window. No comments section that previous version had. Folio view does not work on my Safari, I had to switch to FireFox browser, the support team could not figured it out. There was no training provided to new version. Ugh, poor implementation. I like that now each scroll bar has an icon to see if a guest has a balance, it was a good update.

The integration team is inexperienced. I obtained new gateway provider (Authorize.net, pretty big company), its a company that process credit card payments on our booking website and then sends the information back to Ezee absolute so we can see that payment was made. A year ago the engineer who connected my ezee reservations to Authorize.net did it in a few days. Now, this year its been a nightmare. I cannot explain how upset my whole team is. We have 2 motels and both websites for bookings are useless because engineer cannot connect new Authorize.net accounts to Ezee reservations. Its been more than 2 weeks. I am emailing, calling, chatting with ezee absolute team- its not getting me anywhere. I contacted Authorize.net myself, figured out that Response/Relay URL was not specified by ezee engineer in Authorize.net and that is the reason there is no connection. I emailed what needs to be done to ezee Development team what needs to be done from the moment I opened the ticket few weeks ago. It still not working. I am frustrated and disappointed. We are loosing money. Guests are upset. Its a nightmare. We are getting phone reservations from guests. Its ridiculous. I asked that ticket to be reassigned to a different engineer, I asked my issue to be escalated. My ticket number is [SENSITIVE CONTENT]. It feels like nobody cares. Yes, they talk to you politely, but there is no progress. I am considering researching other Hotel Management Softwares because I cannot afford this type of support.

It is very useful to manage the rooms. Easy user interface and mobile app for quick bookings.

It is a little difficult to understand initially but with practise the ezee interface does wonders.

It's handy channel Manager as per name easy to use. Things are good about bulk updates.

Packages have limited option on it's booking engine. It should be stackable other Booking engine and OTAs.

eZee Cloud Solution offers a wide range of features, from reservations and front office management to housekeeping and reporting. This all-in-one solution simplifies hotel operations significantly.

Overall, eZee Cloud Solution has been a valuable asset to our hotel. It has streamlined our operations, improved our efficiency, and enhanced our guest experience. With a few minor improvements, it could become even more indispensable for hospitality businesses.

Cohesive with pos
The agent here is supportive

Sometimes, there are problems with website

User Firendly
Online Support is fast
After Sales Service

Cloud Speed can be more faster although I understand it depends on my speed too but server can be more faster

It is easy to use. Missed call facility is one of the quite a good facility.

Overall service is good. Call support always welcomes our query.

eZee has very best feature in there software. we are happy with ezee absolute

At the moment we don't have any cons because ezee providing a good service

There are multiple features that prove very useful for running a business. The platform is constantly being improved based on guest feedback. Additionally, most of the support team is friendly and offers very useful assistance.

Channel mapping needs to be communicated with the support team, unlike other software where you can do channel mapping on your own. It's often very hassle and time-consuming.

It was a great experience i had with ezee team. All the team members has been efficiently trained with end to end process. Once again thanks team for helping me out with software integration.

None. But could bring more options and easy way of helping hotel team while using the software.

very user frindly software, ezzy support team members are very helpfull at the time of need. Thank you

we can post the food charges to room's Bill

Easy to use & user friendly for all & great customer support.

Customer support, web pages, app design.

User friendly interface , comprehensive features , zero errors, seamless integration, customer support

Nothing so far, it’s been working flawlessly

very much easy to use and many operations are available

Nothing to dislike about ezee absolute, every operations are clear

The most liked in ezee is the customer support we get quick response.

As of now nothing we are good with ezee support

Simple to management and easy to understand

Some of the expectations are not easily meet

hotel management system and reservation system..

every thing is excellent and support is also excellent..

simple and easy to manage all our property rates, inventories and bookings.

nothing as such as all the things are of importance.

Delivering a good service with prompt response.

Nothing to say . All the necessary features are already there.

Easy UI, Functional uses, Easy to understand,

Glitches of payment details, payment reminders

GOOD SERVICE . very helpfull for our property

ezee absolute reports are good help for us