SkyTouch Hotel OS Erfahrungen

Easy to use & training new employees is not difficult at at all. Any time we have issues the
support team has been very easy to work with and always courteous when I ask the silliest questions.

There is one aspect that I would like to see added to system. Wondering if somehow we could
red flag difficult guests that we continually have issues with so that when they call again for another reservation we can immediately see that we have had issues with that particular guest and thus be prepared to deny a reservation or be alerted to possible issues at check in. Just an idea so that the front desk employees can alert management.

Favorite thing with this product is the customer support is there to help you and get the best out of the product.

It updates quite a bit and leaves you without your desktop view.

Extremely accurate; detailed reports, folios and the different views, group master is very helpful to manage charges to groups!

There are a few features that I would like added such as moving payments within a Group Master folio that are incorrectly posted to an individual folio belonging to the group. I recently experienced a posting error that could not be moved to the group master folio. I was told by support that only charges could be re-routed but NOT THE PAYMENTS!

I like that I have access from any computer. Web access from home is the main thing I like about it. I also like the ability to make a correction in the guest folio even if they checked out several days or even months before mistake was found.

I don't like that you are not able to put a floor of rooms out of order at one time. I also don't like it when the computer defaults back to the current day of arrival if you are assigning rooms for a different date.

The thing I like most about SkyTouch is that it's very easy to learn and apply rate changes, which is what I primarily use it for. They offer all the reports I need to conduct my revenue calls each week and they are very easy to read.

The only functionality I wish they had was a way to set up pricing for multiple length of stay patterns.

The accounting/bookkeeping reports with QuickBooks. The alerts and the ability to leave messages on the Community Board/opening log in.

Tape Chart not able to view past info. Inability to easily make a promo for a room block on line - involves upping to a ridiculous amount the regular bookings to block all but promo. Posting adjustments- inability to just void a recent transaction error. No Show - unable to reverse if necessary.

Very easy to use and your customer support is well knowledgeable. The system is very easy to navigate through.

The only bad part is the occasional outages and the maintenance. During the mornings the system seems to run a little slower for some reason.

How easy it is to find information and navigate through the different tabs and finding guests information is easy

I don't like that you can't transfer funds from one account to another account with the guests same name.

This software program is web based and the ease of training a new employee is fantastic. The training module provided are simple and the support is quick to getting you answers.

The group quick pick up and fast edit buttons are now unfunctional I do not like that !!!

Web based
Intuitive operation
Easy to use/learn

Group Aspect limited
Limited reporting capability

The accessibility and the easy to understand and find what you need to do. All the reports you have available.

Nothing with the software. My problem is with the tech support. It seems like every time you call they can't really help you. They have to put it to higher tech and it seems like things take a while to get fixed

I have worked at the hotel for 7 years and we have used 5 different systems, and nothing compares to skytouch! Its fast, accurate and user friendly!

I wish the prepaid reservations would auto put in address of guest. When we go to check prepaid guest's in it always sends us a user error and we have to go clear back into the reservation and basically remake it all.

EASY ACCESS, EAST TO TEACH, EACH TO TRAINING NEW EMPLOYERS. ANYWHERE TO ACCESS TO DIFFERENT OS. EVEN TABLET.

LESS FUNCTIONALITY SUCH TAX REPORTS, FUTURE AVAILABILITY CHECK, BLOCK ROOMS, AND RATE CHANGING AND SETTING

How easy it was to maneuver through the different pages. Had multiple options to jump from page to page.

The system froze much more than I thought it should have. Had to call tech support multiple times.

Easy to use. Set up was easy and the cost was well worth it. Community board is a nice feature. Tape chart is nice to use.

Rate Management Part. Very hard to set certain rates for groups or blocks. Always cleaning out your cookies/browser. Always doing maintenance. Makes you save stuff a zillion times before continuing.

Programs are user-friendly and easy to understand.

Lack of consistency and dependability. Lack of timely support and communication with support team.

easy and any where you can assess from world

rate management some time not work also house keeping report not proper generate of last week who did clean and how many

What I like most about the software is the ease of use. SkyTouch has allowed us to cut down our training time for new hotel front desk agents. SkyTouch Learning adds an extra bonus of virtual training as well.

There honestly isn't much that I dislike about the software and the only dislike that I have is the layout of the registration card. The layout of the registration card is too limited on the number of allowed words.

It is awesome having the help on the desktop & also customer support. It is easier in a lot of ways than our previous program but there are a few things that I would like to see added or updated. Our company has sent in requests for them.

The front desk clerks are experiencing some trouble & there are a few things that take longer for them to do.

We can easily manage our arrival and depart list, and also the type chat function is very helpful for us to arrange our reservation.

During our use, sometimes we will have double charge problem, overbook problem due to the system. The customer service is pretty good and helpful, the only thing is the phone line always busy and the waiting time is too long.

The most friendly user PMS out there. I've worked in the hospitality industry for 37 years and have worked with them all, and SkyTouch is by far the best.

Since I can't think of anything I dislike about it, I wish property setup was a little quicker.

The software meets most of my needs and is easy to navigate without too much confusion. It rarely has issues and the technical support team is great to work with.

The thing I like the least is all the software updates its seems like we do them too often. I wish there were easier ways to do rooming list.

Intuitive Nature, Easy to train staff, online training. Credit Card interface Web based-no special hardware needed!

Some copying functionalities are missing like no shows and future reservations cannot be duplicated.