GorillaDesk Erfahrungen

G Desk innovates constantly, & has added numerous features since we began using it. They have an internal system that "polls" users for desired new content, & an impressive turn around in making those changes happen.

My least favorite thing is connectivity in remote regions. However, they have an offline mode now, so that has largely been mitigated.

I like most about this software is the ease of use. It took me less than a week to learn and fully operate.

There is no diagram in the system that I can use for termite graphs.

I like the the Chemical used and locations are on the work orders and invoices. The saves me from writing separate chemical tickets. I can also see what has been done in the past at each location.

I really haven’t had any bad experiences with GorillaDesk.

It is very easy to learn and use and helps me look professional. The constant improvement and listening to my concerns makes me assured that I made the right choice.

Most complaints I have had have been fixed or are on the list to be added. The only remaining is the limited reporting capabilities. The options for running reports and finding out how I am doing needs to be improved.

Easy of use, customer support, mapping, texting features, email broadcast, automatic credit card payments for services.

Commission tool needs more details, sometimes features need more detail to make them for effective.

Ease of Use easy setup and automatic appointment setting and reminder. Great customer service love it.

I don't love the part that something's are not easy to find but customer service is always there to help. And I wash the billing for separate services all came out at once and not on separate days

-Easy to use and teach to use
-Customer Support is Awesome! Easy to message them through the system or email them.
-Constant updating and adding many new functions and options at customers request
-Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
-Mobile documents, less chances of missing paperwork from field
-Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
-Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

-Would like an option to email directly from GD and have the email stored in the system notes
-Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
-Would like to lock appointment slots and have National Holidays show up on the Calendar
-Able to make adjustments to Time Off vs. deleting and reentering it.
-Client No Show Button (like the Reschedule) , we like to keep track of this.

Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.

Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.

Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.

Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like.

Gorilla Desk has a clean, simple interface that makes it very easy to use, but it has all the features needed to run a pest control business effectively. I evaluated many software options and actually started with another company. After a month or so of complicated training and quirky processes for simple daily tasks in the other system, I decided to shift to Gorilla Desk. I am very glad I did!

Here is what I like the most:
-simple, clean interface.... so easy to use and train others to use in a matter of minutes
-regular processes are quick and easy - adding customers, jobs, invoicing, ect
-excellent mobile app makes service delivery fun for the technicians
-software is continually being updated with great new features added
-great support

-no negative to share. I am confident any small problems I have for my unique needs will be resolved in future updates

Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly.

I would say I am looking for an advanced feature one day in the future that will allow clients to reschedule their own appts to a time block that is available - but based on location.

What I like most about this product is that it's very easy to use and is compatible with Apple and android. It also makes it easier to keep track of my clients and finances.

There's not very many badd things about the software other than every it requires internet or 4G in order to fill out the invoice. I also wish that they would add a feature to the invoice that would show how the customer how they paid for their service whether be cash, check or credit card other than just showing that it was paid with a 0 balance.

Easy to use for my tech's. Both the mobile app and the website are smooth and intuitive. Keeping track of jobs over our multiple tech's along with the ability to see this in real time is why we chose Gorilladesk.

The invoice fields on mobile are difficult to use when writing service reports. I wish I could cherry pick features as the Pro has some features I would like to have but most I would never use.

The map, everything on one page, ease of changing routes. great customer service, account credits!!! no one else does it right!...Well almost right..should not count as credits and should not be taxed :)

You need CRM!! A way to move multiple people on the calendar. Need to automatically pull the tax bracket from the address. Need Have two people with same address. More triggers. ie. if tech selects on my way then customer can get an email

The easy setup & use of the program with all it's features. The support team is always available & knowledgeable to answer questions. The price is good especially with everything that's in the software.

Don't have any current issues with anything. The only thing that I wish is not a big deal but perhaps the automatic texting or email to customers wasn't an extra charge but already part of the monthly service. When I'm on the desktop & I search for a customer & try to go back it always takes me to the beginning instead of where I left off, not a big deal but at times it can be annoying.