Guesty For Hosts Erfahrungen

YourPorter app is very easy to setup and use. I have 2 airbnb listings and am based on the other side of the world from the properties meaning it can be tough tot keep track with time difference but yourporter solves all issues. The timeline view shows all bookings very clearly. The automated messages are so ya du and means all guests needs are catered too and I never forget to send check in details to a future guests.

At first I had hesitations but the service quality is quite high. I have not seen a useless feature since I started using it. I strongly recommend.

Channel management features. I have booked on AirBNB, VRBO, Booking and my Website and it keeps everything organized.

Some new features on Booking.com makes me have to go to both websites. The service is defintely focused on AirBNB of all the different websites that it supports.

the ease of enrollment and using the system is great.

Regarding the enrollment part and having to reach out, however, I did like that it was a fast response to start vs. other competitors' take or not respond at all Guesty is quick and fast communication.

Integration with VRBO was next to impossible.

The Software if full of glitches. Nothing works as it should. Poor customer support.

This software is easy to use and set up. Also, the communication with customer service is amazing. The software has everything I need!

There is nothing that I don't like so far

Good overview given, templates for messages,

Not granular enough for things like assigning colours (not just 8 colour options)/names to groups can select just 1+ listing to view calendar (has to be 1 or all)
Would be great to have more reporting options
Assigning roles to different staff within 1 account

The ability to use this program is very helpful. The solution is great.

The customer support is really bad. We could ask question and never receive any feedback or help from them and they don't have a live customer service line.

saves time, no need to respond to every message and helps organize bookings

n/a

With Guesty, I know that communications to guests and cleaning services will never fall through the cracks. I love the Schlage Smart Lock integration, ensuring access is always properly controlled.

I have not found any downsides yet, although I do wish the pricing were a bit cheaper for one unit rentals.

ABsolute asset for people looking to manage STRs on their own.

There is a lot of configuration that is required to get up and running, but overall it's a great tool.

It was quick to setup. I liked the free trial.

It’s terrible for cleaning schedules and cleaning calendar. Can’t integrate with QBO, costing me more in book keeping charges.

The best thing about Guesty for Hosts is the way each requirement is clearly labelled and has been laid out in such a way that you cannot forget to add crucial information before listing. I also really like the instant connection to Airbnb particularly, to ensure listings are available as soon as possible after changes have been made.

I would really like Guesty to consider making the calendar easier to operate. Especially rate sets! They are such a pain and when they cross over, it can be tedious making changes to the dates.

The booking engine, automated messaging and Airbnb ranking features.

Paying $100 / year extra for the booking engine to utilise your own domain name is ridiculous in my opinion.

Guesty has been a fabulous integration tool, to sync our listing calendars, integrate with our pricing management system, and even link with our guest guide! Guesty's webpage builder for direct bookings is also significantly more robust and user friendly than our old systems was.

Really none after the worse management software we dealt with!

YourPorter App does everything I need it to do and then some. I originally signed up because it would push my AirBnB rates to Booking.com automatically and that was all I was going to use it for. However, the auto-messaging system has proven invaluable. I can tailor messages and have them sent at specific times and on specific days. This feature is incredibly useful because I can send my lock box code at a specific time, thereby preventing guests from unexpectedly showing up and trying to check in early. I can also schedule all commonly sent emails, such as thanking them for booking, sending directions to our place, a message the next day asking if they settled in Ok and if they need anything. Guests love that I check in with them and I never forget to do so, thanks to YourPorter App.
With the teammates feature, you can add teammates and assign them tasks such as cleaning, and is such a valuable portion of the software that I could not do without it. I can organize all my cleaning staff and have them clean when they need to and I never need to remind them because YourPorter App automatically does that for me. It can also let them know when we have check-ins and for how many guests so they can set up the continental breakfasts for them.
The income report is also a great addition. There are so many features that I am still discovering all of them and how to implement them to my best advantage.

A written FAQ would be good. However, the support staff are very quick to answer when you have a question.

I love how customizable it is. I love that there is no setup fee. I love that everything is super easy to understand. I love that it syncs with exactly the channels I need -- Airbnb, HomeAway/VRBO, and Booking.com. Everything I need and nothing I don't. I like the small but interesting features like the "Airbnb rankings booster." All I need is a channel manager. I don't need a full service property manager. Services like Guesty cost upwards of $500 just to get set up, and then each month you're charged $20 per property! To me that seems excessive.

Navigating (back, forward, etc) on the website can be confusing b/c it's really designed to be viewed on a mobile phone.

This Channel Manager is by far the easiest we have had so far on our company. It has all the functionalities you need and very user friendly. There is only customer support via e-mail, but they normally reply within the first 24 hours.

The reason why we are thinking of changing the software is due to the automatic email/messaging. If you have direct bookings or bookings from agencies that are not connected to the channel, you will need to send messages manually. This is ok when you have a few houses, but when you grow your business, you want to optimize the operation as best as you can.

Understanding where your property shows up in Airbnb search ranking is critical, even more important is what you do about it. Your Porter App provides weekly performance reports that allow you to monitor your Airbnb search ranking within a comparable competition set (ie: number of bedrooms, bathrooms, beds, etc)
Managing your Airbnb search rank goes a long way toward improving your conversion rates and increasing yield, Your Porter App is an essential tool in your STR (Short Term Rental) toolbox providing results you can measure.

Aside from the apprehension of relinquishing direct control of the listing on Airbnb, activating went smoothly but I didn’t like the fact that I no longer can rely on Airbnb’s Market Trends and Smart Pricing for guidance on pricing strategy.

First of all the Customer Service is the best I have ever experienced! The executives have responded very quickly and informatively. The features are great! I manage 12 properties and done A LOT of research before deciding upon YourPorter and it has definitely paid off! I LOVE the form that can be sent to guests where they fill in their arrival time, this is automatically fed to the extended team, reducing communication time immensely. So easy to use and has saved me many many hours whilst providing a better service to our guests.I also love the evolution, new features are constantly being released making it even more of a beast! :)

I love the emails being sent from my own email address so replies are sent directly to that. But one limitation I found was that only one attachment was allowed to be sent along with the emails. However I found a workaround to save all of the attachments as a single Zip file which has worked.

It would be even better if we could share the Timeline as we can the Calendar to the extended team.

The message automation is great. It's professional and saves a lot of time. Having the channel manager allows my listings to stay the same across platforms. So far I've been satisfied with the product.

Although the email support has been responsive so far I wish there was live chat support. I would also like to integrate a personal booking site to the platform.

90% of the time this software works great and does whats its promised. Unfortunately 90% just isnt good enough

There always seems to be some annoying glitch going on with this software. First its pushing the wrong prices to airbnb. Then it's blocking the calendar off incorrectly. Lately customer support has been telling me to contact airbnb with my issues, but if you are going to offer "Full Integration" you need to own it when something doesn't work right.

On top of that the user interface is very clunky and non-intuitive.

AirBNB has a horrible website and app. YourPorter completely remediates the problem. Calendars are all on one screen, easily allowing you to get a view of current and upcoming reservations. If you combine this app with a good pricing tool app you will NEVER need to go to AirBNBs site again.

I force all my cohosts to use this software and I will not work with anyone that does not use it.

If you added the ability to set pricing on this tool it would be nirvana.

I don't like the way you have to scroll back to view previous reservations; it "bumps" the calendar back in 90 day increments then you have to scroll back to a more recent day. This is a very minor nitpick.

Your Porter has helped me automate much of my short term rental business on both Airbnb and Vrbo. From auto messaging, calendar syncing, cleaning staff coordination...this app is very impressive.

You do have to follow their documentation closely as you integrate this into your business. I had a brief time when my two calendars would not sync and I had to restart the Vrbo integration.

I actually really like the software and how well it works. Especially the messaging.

It would have been good to have the rental platforms connected so that we had immediate updates.

Your Porter integrates seamlessly with the 3 online booking sites I use for my short term rentals plus it plays nicely with Beyond Pricing. The steps to set everything up are straight forward & well explained & their online & email support is fabulous. Saves me time & value for money as well. Very happy so far. Mobile app - tablet or phone - great as well.

Nothing at this stage. All my experiences have been positive.