eZee Centrix Erfahrungen

brings together all platforms signed for a partnership

a little complicated to the manipulation
too much process
no language preference, English is imposed

The commission was % based. ( Pay only for actual sales.) No fixed charges or recurring expenses

Now they informed of stopage of % based commission

Customer support is the star team for me. Hospitality is complex and you need people by your side to help you understand and execute.

Nothing really Everything is well thought and executed in terms of business need as well as customer point of view.

it has very active team to prompted support ,easy to find out for support.if i need any support ezee team always available for help.And this app is improving alot

when you use ezee absolute,you can take group reservation but if they want to break the group its very hard and likely to impossible,some time guest ask to take group reservation and later they ask for separate bill,that time it will become very hard.there is no option

Easy to use, and the navigation is pretty straight forward. great customer support from the Sri Lanka Team and Sales team is very approachable.

Nothing in particular to highlight. So far all ok.

very support staff and very help full staff
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It's always a pleasure to work with you because of your productivity and reliability.

Overall, this program is well-crafted and I am extremely pleased with it.
The constant improvements of the software keeps it updated with current needs.

I liked the integration from ezee to our previous Quickbooks premiere to the new Quickbooks enterprise. It is easy and no need to map the accounts again for the configuration.

Currently no cons I am facing in the software.

In the beginning, I was able to use the software without needing to take a course, so it was very easy to learn how to use it correctly.

Make the derived rates, the mechanism for making them is a bit complicated

Less worry for overbooking, easy to update, saves time for more important tasks, hoped for update on more other bulk functions to make it save even more time. Someone available on support 24/7 in case something goes wrong.

There are still rooms for improvements, i.e: updates are slow sometimes, more training needed for some support team members, more manpower to process requests..etc

I really like this software, mostly the reservation system and the channel manager, cashing centre, housekeeping and manager's reports

Some of the reports which is related to the government need to change up to the government's requirements, like green tax report, TGST report. I use to call always to Mr. Bhavesh, about the reports and other things, who is really helpful and he always attend the issues as soon as possible

The software is user-friendly, making operational work effortless. The greatest advantage is that it can be used anywhere.

It's easy to use software, operational work is so easy. The best benefit is that we can use it anywhere.

Good features, especially API connectivity with every major OTA. Does the job well enough. Recent changes have improved the design, so that's good.

UX is not great. The language used to describe various things can also be confusing sometimes. The Excel export generally has a lot of blank rows and columns, which leads to a lot of effort in cleaning the data before analysing.

Overall Good Product
Support it Good and prompt
communication is easy.
New channels are being added

Some of the functionalities are only with support team like mapping
Need some more channels to be added especially the new B2B channels and channel working with BAR rates

Simplicity & the support is the key behind the effectiveness of the product. The support team is much more responsive.

Nothing as such to mention of on the negative side of the product though scope of betterment is always there on which team seems to be working always with time to time updates

Helped me to increase my bookings by registering with more OTAs. The customer support was really good as well. Sri Lankan team helped us alot.

I prefer if there are more OTAs to connect with and if there is someone to help us on registering with new OTAs.

operation are easy, all reports are good.

every OTA one solution. in one click i can update the rates and inventory.

Its functionality and ease of chat support backup if you get stuck. There is a very dedicated team working in the back office

its mobile version could be improved as that too is critical..doesn't always reflect the data ones searching for

its convenient to use and its very easy to take the reports and easy to manage check-in and check outs.

try new features and betas / some times bugs issue and need to fix that as some time its very difficult to use it.

many feature that centrix provide.
simple but also what you need to manage your hotel so a person can learn them without the need of rich background knowledge
Live support with many helpful people who are always patient and very very helpful in anything that you need.

I work in a partner company of ezee in morocco, sometimes you need the account manager to perform some changes that you need but there is like 5 Hours between india and morocco so the account manager is only availyble in the morning.

The name is in itself( EZEE). Easy to use easy to understand.. we enjoy your products and services,.
the software has upgraded magnificently into a complex yet user friendly with various useful features added periodically.

not everything. it works smoothly, faces small errors, which related to booking engine. e.g generation of reservation requests.