--- description: Ausführliche Erfahrungsberichte zu Crisp mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Crisp mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Crisp Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/561/live-chat/software) > [Crisp](/software/111347/crisp) # Crisp Canonical: https://www.getapp.de/software/111347/crisp Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/111347/crisp?page=2) > Crisp ist eine All-in-one Multi-Channel-Kundenplattform für die Interaktion mit Kunden über Live-Chat, E-Mail, Messenger, Twitter, SMS und andere Tools wie Drip-Kampagnen, Wissensbasis oder sogar Chatbots. > > Bewertung: **4.6/5** von 147 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 147 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Crisp - **Region**: Nantes, Frankreich - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: 45,00 € - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Finnisch, Französisch, Japanisch, Niederländisch, Polnisch, Portugiesisch, Russisch, Spanisch, Türkisch, Ungarisch - **Verfügbare Länder**: Albanien, Andorra, Argentinien, Armenien, Australien, Belgien, Bolivien, Brasilien, Bulgarien, Chile, Deutschland, Dänemark, Ecuador, El Salvador, Estland, Falklandinseln, Fidschi, Finnland, Frankreich, Französisch-Guayana und 66 weitere ## Funktionen - @mentions - API - Aktivitäts-Dashboard - Alerts/Escalation - Anpassbare Felder - Automatische Antworten - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - CRM - Chat / Messaging - Chatbot - Dateitransfer - Daten-Import / -Export - Dokumentenspeicher - Drag-and-Drop - E-Mail-Benachrichtigungen - E-Mail-Management ## Integrationen (30 insgesamt) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... und 15 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.getapp.de/directory/561/live-chat/software) - [UC Software](https://www.getapp.de/directory/599/unified-communications/software) - [E-Mail-Programme](https://www.getapp.de/directory/306/email-management/software) - [CCM-Software](https://www.getapp.de/directory/1139/customer-communications-management/software) - [Wissensdatenbank Software](https://www.getapp.de/directory/2823/knowledge-base/software) ## Alternativen 1. [LiveAgent](https://www.getapp.de/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Freshdesk](https://www.getapp.de/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24046 reviews) 4. [LiveChat](https://www.getapp.de/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.de/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Great live chat system, even better help docs" — 5.0/5 > **Viktor** | *1. Mai 2019* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website. > > **Nachteile**: My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed. > > Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy. ----- ### "Swedish non-profit with 2-3 agents 🇸🇪💙" — 5.0/5 > **Stefan** | *25. März 2025* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The UX, the chatbox, the price-model (compared to competitors that charges per agent from 1st agent), the support, the Slack integration, the app. It's been working very smooth for us. > > **Nachteile**: That we didn't implement it earlier and used Facebook Business Messenger chat (that sucks so hard). > > Simple and smooth on-boarding. Auto setup with DNS-settings etc. Very impressive. Love the product. ----- ### "Fraud for the user" — 1.0/5 > **Martin** | *1. Oktober 2019* | Einzelhandel | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year. > > **Nachteile**: Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews. > > We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years\! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will. ----- ### "Great Solution" — 5.0/5 > **Darryl** | *26. Mai 2025* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Easy to use, great support, version options give you lots of flexibility, it works well and is easy to manage > > **Nachteile**: my third party integration. but I don't think that was Crisp's responsibility but more down to the app I was integrating Crisp with > > Very pleased, easy and convenient, a very good solution and support is responsive, firiendly and solution driven ----- ### "Crisp has a lot of potential, but it needs to look at certain factors to grow even more" — 4.0/5 > **Francisco** | *23. April 2025* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. > > **Nachteile**: There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends > > Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/111347/crisp?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/111347/crisp) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten