Crisp Erfahrungen

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Easy integration.
Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

The ability to develop our own Chat Bot.

There is nothing yet to complain about crisp, maybe sometimes is hard to organize the tickets.

Folks at Crisp are innovative for sure. If I am not wrong they were the first one who came out with peek feature wherein you can find out - in real time - what your users are typing. Since then I have seen them innovating a lot and their competitors simply copy them.

Nothing really. The best chat solution. Period.

Crisp replaced 3 other tools for us. Intercom, Freshdesk, and Upscope. For an easy low price, Crisp gave us the segmentation and automation tools from Intercom, as well as the customer chat from Intercom, the help center from Freshdesk, and the ability to view a users screen from Upscope... All in a single solution for a tiny fraction of the cost. And it seems like it's a quality product. Also, the Bot for chat is 100% customizable. I prefer it much over Intercom's bot and Drift's bot. This is the best option out there, especially for the money.

Nothing so far. When we were shopping a year or so ago, it seemed like the product was still in its infancy. But now, it feels fully baked.

The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling.

The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load.

The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

It has free plan and you can check from which country you are getting visitors which is live.

After a certain time, previous messages get erased.

- Easy to use- Great customer service- Great value for money- Always new update- Great communication with the newsletter

- New great integrations (like Stripe) are expensive (50% of our monthly subscription)

I love that they have jam packed it with all the features you'd pay much more money from at Intercom. It's what got me interested in the first place. Also, there in-chat games are hilarious and super fun.

I did not enjoy the interface at all. It was hard for me to use. Also, the pricing plans were unclear (even though they are very affordable)

The simplicity of installing Crisp on my website. Just a line of code to copy paste!

Honestly, I would have a hard time finding any considering the fact that it is a pretty new service.

Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done.

There are some bugs but I am positive that it will be rectified. The help pages could be more detailed.

This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

It is relatively newer but is constantly improving with more integration and features.

1) The free version has so many features and is almost complete in itself.
2) Wild cards feature allows you to remove the chatbot from any page .
3) The pricing plans are well structured and the features included are total value for money .

-Ease Of Use
-Pretty chat box design
-Extremely powerful campaign and marketing features
-Triggers are very easy to use, but effective

I love crisp, but the ads to "Upgrade to Unlimited" are very annoying. I am subscribed to the Pro plan and when I accidentally click a feature that is only available to unlimited, the ads popup. I feel that these features should be hidden when you are not subscribed to them.

Easy to manage tickets and immediately answer your clients.

Hard to set up automation - also, when trying to figure out, and support team answers just in screenshots, we asked for a 10 min call almost 5 times and been rejected,I understand it takes more time, and I also understand the need to give support in a low budget, but you have to maintain quality.

Crisp gives you a 14 day free trial with full capabilities and then the option to continue on a free tier. It is perfect for small business with ambitions to grow over time. Simple to setup, simple to use. Great product.

Language setting a little difficult to setup when website has multiple languages.

Crisp is one of the easiest live chat tools I've used. It has integrations with several popular CMS like WordPress.

The chat widget isn't very user friendly. Plus, it doesn't allow that must customization of the widget itself.

It has so many features with a low price. The free plan is very good for startups. They can use it without pay until they grow.

I think there is no negative on the service. Only one thing about pricing. I think some of the unlimited plan features can be on the pro plan. For example, user import functionality.

One of the best pros it has is the fact that it has phone apps. Makes clients think that in an office ready to answer their questions while I'm out anywhere

wish it had auto-replies to save some time replying repeated questions