Naverisk Erfahrungen

Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

It has a ton of features and can provide quite a number of benefits if they are used

The interface is too busy and for all the features, you get lost in them and only end up using a handful. Too much digging is required to have things at the forefront of your display. It's information overload.

Ease of use and easy to deploy. The company was a pleasure to work with, and as a CIO I use this software in 25+ locations

The lack of a desktop ticketing API was a simple fix that should be incorporated sooner rather than later. Remote administration to the native admin profile would be a nice feature.

CMDB, PSA & Monitoring in one is just easy to have and easy to use

Sometimes there are some minor bugs, however it not mentionable

The patchmanagement was the main goal for our company

The helpdesk tool looks a little bit complex

+Easy to use
+Great scripting Tool
+on-premise

-setup is little complicated and documentation wasn't complete at the time we setup. but this has been improved over the years and upgrades are installed quit easy now.
-new release of the software are sometimes slowly deployed

I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp

sometimes the devices would show offline when they are on but this is minor and a restard sorts this

Easy interface. Constant alerts. Practical pricing. Friendly and knowledgeable support. Very simple and easy to learn and configure each client with their own parameters. Can also allow client access to their own agents.

Waiting for a central method to save client network details and a simple method to a centralize passwords and stay secure. Hopefully they'll add this to the product soon.

It is full of useful features that save you time either sitting infront of the target PC or connecting through remote desktop.

It can be difficult to figure out which report will get you the intended data you need. The UI can also be difficult to work with as changing settings can be on a sub-client basis which has cause trouble in the past.

Naverisk is a great asset to our company, allowing us to utilize a single program to maintain, service, monitor and patch our client systems as well as manage the support and service tickets.

The on premise documentation for the Naverisk System upgrade procedures could be a little more explanatory, or the upgrade procedure could be more automated

We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.

The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.

The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure

All this software features are of ease, nothing that I disliked

loved most how much information i get from the client, after an easy agent installation

sometimes i get a little lost in the menus. oh and i cannot directly close tickets from emails

The seemless integration with Splashtop is fantastic. I also love the hardware and software inventory.

Navigation of the workflow (what is where) takes some getting used to. Not as intuitive as other products yet works really well

Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group.
Easy to deploy.

Occasionally difficult to redeploy if connection to monitoring client was lost.

It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.

User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.

It's ability for us to easily manage and monitor our customers. And the availability and efficiency of support staff when any assistance is required for any reason what so ever.

Not the easiest to use from a mobile phone when required, but other than that I have no cons to report.

Simple to use and feature rich. It also has alot of customisation options. Support is always on hand to help with any issues.

would like faster feature implimentation, and an easier process to setup scripts. slight bug with custom views not resetting when selecting a different company.

User Friendly, remote management, automation

Uninstall (sometimes the installation gets corrupted and the devices go offline)

Devices Management, reporting, remote management.
Ease of use and implementation was pretty simple.

Would be good to have a mobile application so I can complete time entries from my phone , ipad etc.

Remote monitoring and management and server management

Everything is perfect and useful
Great solution!

All features are accessible in a very organized way.

We double click on the server link to access it.