Fullbay Erfahrungen

I like the fact that this software is simple to use. Easy setup and great support.

I really don't have many cons to mention other then I do wish there was more parts ordering software like a partstech.com or fleetpride ordering internally in the program. But most shops in this industry are still doing phone call method compared to online ordering.

Has a lot of info that is useful and keeps you in check in all departments

Has a lot of steps at first but results come later

Instant billing, parts accountability, customer portal

Dealing with the return and vendors parts

Ease of use. Tracking tech billed hours. Emailing est. is super easy. Staying in contact with customers is also very easy. Our customers love that they have a port they can use to look up history and repairs.

The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.

User friendly. Can do a lot with service.

Parts tracking only with inventory parts, not parts put onto SO's directly from vendor.

Ease of data input, tracking of calls,

unable to track storage of vehicles on rotation calls.

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

I do not like how tedious some tasks are. There are too many steps in having to create a service order and to delete an action item in the service order itself. The reports are rudimentary, they do not provide detailed information and are time-consuming to manipulate once downloaded. The labor guides are also not very good.

This makes the shop run a lot smoother with its invoice features

The UI could use some tweaking but nothing major

This software benefits from the fact it's cloud-based. That means it can integrate with tablets or cheaper Chromebooks. It's honestly really easy to use, but it's a little slower than an option locally installed. Multi-tiered pricing is critical and works perfectly here. You can also bulk upload inventory (up to 15,000 lines at a time)

It's slower than locally-installed options (at least as far as initial setup and integration). Honestly I think having it cloud-based outweighs the lag, but that's just me.

I like that is is cloud based and can be brought up on any computer, tablet or phone. It is user friendly and easy for our techs to pick up and understand.

From time to time we will find minor bugs but nothing that we find to annoying.

Fullbay has made my office time dramatically less. It even dropped more when I switched to Quickbooks online. The data transfer from Full bay to Quickbooks is instant. There are no more paper time cards to review and calculate. The service process is so streamlined. Invoicing is a breeze, as long as thechs are doing there due diligence. Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing.

I have only one con in my opinion. I don't like the fact, that when looking for an inventory part, on the main screen it does not show part location. However, it shows cost and sell. Being a small shop, I don't have a parts manager. My mechanics pull and bill their parts. I would like to see the cost and sell removed from the inventory screen and part location put in instead.

Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists and invoicing is painless. Fullbay will help with any training or systems changes to help grow your business. Absolutely amazing! Definitely a great value.

No concerns or issues at all. Training and customization is always available.

This was our first venture going paperless in the shop. It was so streamlined that we were up and running very quickly. I would have made the switch sooner if I knew it was going to go so smoothly. Efficiency increased 30% and it continues to improve. We found that the built in timeline created a simplified shop flow, which in turn, created efficiency between the front, the back and mobile. Another huge plus, is that my customers love their "customer portal," which is where the technology is going. Thank you Fullbay!

This software needs a fleet summary cost/job report that we can supply to our large fleet customers. I use these fleet reports for billing out fleets that we work on daily with one single invoice on top of the report.
I have to continue to use my old software currently to achieve this with my largest fleet.

This software enables shops to follow a process for Service Orders, Purchase Orders, Invoicing, and everything in between. It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office. Also customers and vendors can access their portal and view reports and complete actions.

Can't think of any cons, it's all been excellent!

Invoicing! We depend on Fullbay every day, Rain or Shine! And we have had plenty of shine with the product. We now use it for the majority of our software needs!
All updates are easy to understand as well!

The time it took me to find and learn certain materials!
AND "we" are still learning new stuff everyday!

Fullbay is easy to use. To keep track of inventory and when you need to order Fullbay is a must. Invoicing customers and keeping track of their repairs Fullbay is perfect.

The only 1 issue I can think of is the ability to erase inactive inventory items.

This software is very user friendly from Office Employees to Technicians as well as Customers.

They are a young company and still doing many changes. I wouldn't list this as a Con though as they take pointers and ideas and put them to use in the software with updates.

I really appreciate the Help/Training functionality. When you are learning so much, so fast, it is really useful to be able to go back and search for the "How Too" on a topic you missed, or weren't using initially.

I wish that we could have the option to leave notes on inventory adjustments. It would be very helpful to be able to go back and know exactly who and why made the inventory adjustment. I would also like it if we could create our own mandatory fields for the Technician users. This would ensure that all pertinent information was gathered.

Easy to navigate, keeps all info at the touch of a finger, no filing cabinets to go through

Still being built it seems, but the improvements are coming fast

One central location for time tracking, AP, AR

Detailed and accurate WIP and Payroll reporting

The Fullbay software is totally integrated and a one-stop-shop for making their users run more efficient businesses. The Fullbay software is the total package for any Diesel repair shop. From order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping.

I cannot really find any drawbacks to using the Fullbay software.

Cloud-based and works with Quickbooks Canadian Version. Decent help online and excellent call centre. The people at the call centre are easy to reach and almost always respond the same day.

Accounting links to Quickbooks has problems calculating taxes ( always off by pennies in QuickBooks, very time consuming making small corrections) issuing a credit to QuickBooks is not functional. You have to imput manually.