RecDesk Erfahrungen

I use the Point of Sale module for a park that has beach access and a snack shack. With using this feature we have tripled revenues over the last three years. It helps with inventory control in the snack shack, collecting daily admissions, and invoicing our cabin rentals.

The program registration module also is very user-friendly and has put 99% of my registrations on the customer side which relieves me of a lot of administrative time.

I wish the user side had more customizable features to have a unique website layout. It is still a clean layout.

Easy, Easy, Easy! Everything is easy once set up it established. Learning the system is literally a breeze. I love the 'Resources' (how-to lookup) tab which is always visible when using RecDesk. Customer Service is AMAZING! Everyone is super friendly and everyone is willing to share all their knowledge.

Setting up Bulk Email Campaigns is easy; however, you have to enter a different 'campaign' every time you'd like to send an email. You can schedule ahead, but, I do hope a 'copy' function is added in this module to easily re-announce the programs (i.e.: registration ends soon, registration ends tomorrow, etc.).

RecDesk is extremely helpful in bringing any Parks and Recreation department into the 21st-Century with a suite of services & tools that will help you come into the digital age. From online registrations, to great POS options, this program is an all-in-one solution to your managament woes!

While RecDesk will be there for you every step of the way to help you learn the in's and out's of their system, it might prove difficult for some to brave the learning curve the software asks for to fully take advantage of everyhting it has to offer.

The flex calendar, online payments and independent member creation have reduced the number of calls, emails and other questions we get on a daily basis. It has made it so much simpler for our customers to sign up for our programs or rent our facilities.

Only issue we've had is the lack of a practice scheduler. Also we'd like a little more detailed game scheduling system.

This software is by far the easiest software for new staff to learn quickly. With so many part timers, and a high level of seasonal and part time turnover, its important that the basic functions be easy to learn and figure out. Its the most intuitive software to use on an admin level, and our customers also find it to be easy to figure out. The basics are basic enough for new staff to figure out.

Once you become proficent in the basics, the more advanced functions are convoluted and could be cleaner.
We dislike the Export to Excel, would prefer a report that generates a PDF. In the export, it creates a list and you have to remove categories in excel, instead of being able to toggle the desired categories in the system before generating the report.
When data entering programs, we would like a report to confirm what was inputted instead of having to go through each tab individually.
When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added.
We want to do payment plans but it doesn't let you mass enroll into a payment plan, you have to individually set it up for each registration.
Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.

I really liked how easy this software is to use. With very little training, a new employee can pick up its functionality and navigation easily.

We run after school programs and summer camps and there are some features in Camp Specific Software that don't work as well in Rec Desk. There are ways to get the information but its not as streamlined as a general program registration.

Financial based system and ease of creating programs, schedules, etc.

So far we have no complaints with any part of the software.

It is very easy to use. We have a lot of turnover in our front desk staff with them being high school students. It is very easy to train them on how to use the system and they catch on very quickly. We are also able to offer online payments for those that do not live in town. We also can allow for automatic renewal if a patron chooses to use that option. It is very easy to keep organized with all the programs we run and the numerous reports we can run helps us with budgeting at the end of the year. We can also evaluate our programs based on profit and the number of users in each program.

We use the system for camping reservations and it does not work exactly how we would like but it gets the job done.

The ease of use is probably its best feature! There is a slight learning curve as with anything new, but practice makes perfect. This is pretty much a standalone software for use. We use it primarily for league scheduling, facility rentals, and minimal program registrations and POS. We are still discovering hidden features. The Customer Service is great!

>No toggle box for Tax Exempt Status. We would love to see a toggle box for Tax Exempt Status on the member accounts, so that we would not have to remove sales tax for each transaction.
>Trying to make cancel a reservation and credit the household account on a multi-reservation, multi-pament invoice can be a little tricky if you don't know which payment covers the reservation being cancelled.
One other thing I find a disadvantage is that too many capabilities are lumped together under the user roles.

The product was easy to use for staff who must create the forms, registration options, and update back-end requirements while the product was easy to use for the customer. We have grown to appreciate this software even more as upgrades have been made and new features added.

The only module that didn't fulfill our needs fully was the league module. We have shared our needs with RecDesk on this module, especially for double-header scheduling and allowing more parameters for team needs to help generate the schedule.

From my earliest research into cloud-based solutions for our state parks and recreation agency, I was impressed by the customer support at RecDesk. Three years later, their support team remains outstanding - quick to respond, extremely helpful, very smart. The features of RecDesk that caused us to choose them included membership options, document management, calendar management, invoicing, internal task management, facility management, and many other features. RecDesk enabled us to modernize our parks and recreation agency, which had previously conducted most of its business on paper. I retired recently but know that the agency continues to use RecDesk and has extended their contract.

RecDesk makes regular upgrades to its software, so many of the features I'd hoped to see have already been instituted (and they're great about taking suggestions for future upgrades). The area where we requested the greatest number of upgrades was in the flex form area, because we used it so heavily for special use permits.

This software allows our department to stay organized in a way we never could before. I love the fact that I can access it from my phone when I am outside at a ball field needing to check a schedule or book a practice for someone. It is so much easier for me to organize my leagues-- attaching birth certificates to our members, attaching concussion certification to our coaches, seeing how many participants have registered at any given time. The compliments are endless. The customer service is superb! Super quick to answer emails or phone calls. If there is something you want this software to do that it doesn't, it gets added to a list of possible future enhancements. Our department needed something added a couple of years ago. In less than a week, the enhancement was made just because we asked. We used the free trial when we first began and never looked back!

The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!

The only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.

Customer support is key and is great. We find things here and there that would make our navigation easier but for the most part having someone easily explain another way is great.

I have submitted many requests since we purchased in 2019, definitely look those up.
Pulling POS reports could be easier
Looking up someone by their first name only (not just exporting to excel)
Viewing someone's waivers from their profile would be better than having to find them in the Membership tab and option

RecDesk is very easy to use for a one person department—features are manageable, yet quick and easy enough to set a program up within 5 minutes and get it published.

I really, truly wish, that the registration process was easier for my residents. I’ve had many complaints that the process is too time consuming and they just call me to have me do it. I also wish that the program wouldn’t allow residents to register for more than one program at the same time scheduled.

It is easy to train staff on how to use it, if we have a question it's answered in a very timely manner, there is no cost for upgrades, and we get emails or pop-ups announcing new modules or upgrades.

When we move a participant to a new program their forms disappear, and for new participants they sometimes find the category selection on their "view" homepage to be a challenge.

The ease of use, easy reporting and the front side website. Customer service is top notch - I never have to wait for an answer, the staff are extremely easy to communicate with.

Limits on functionality for specialized programs and registrations. Having to do some transactions on 2 different websites (example: refunds have to be completed on recdesk and authorize.net)

Ease of use for both my department and users. Also, the response time is amazing when I have any questions about our community site.

I cannot add/update certain portions of our RecDesk website, such as pictures or drop down menus. It would be nice to be able to do these things myself, instead of having to request RecDesk to do them for me.

Anyone can learn how to use it, most employees pick it up in less than an hour. We have various seasonal employees train to use it for us in the summer, they never have a problem.

Our web page editing is difficult, it was easier with a previous version. The link they provided works, but it just seems cumbersome to edit and change.

How easy it is to use, it took me less than a few days when I started the job to get the hang of it & it's very easy to go back & fix a mistake.

That we can't edit the webpage as much as we used to do. (i.e. flyers on the front page). We like to promote upcoming events & we can't do that anymore.

1. Ease of program set up
2. Website integration
3. Ability to upload forms and pertinent verification documents
4. User friendly customer facing interface

In time, we are hopeful to have the ability to have our logo displayed on the mobile site (it can be viewed on a desktop).

I really like the ease of use. I train many interns/employees and they understand it very quickly. The price is very affordable compared to others on the market.

I wish it had more abilities to create reports is it can be a very valuable tool during budget season.

The value for what you get is incredible! We are also very pleased with the customer support. Second to none!

Some compatibility issues with operating platforms. Also, there are some issues with the cash drawer activation and receipt printer fro Windows.

The way it has made registration so simple. It has all features needed for a small recreation department. (email, schedule maker, reports rosters and etc.)

The portal or website that public see is not very user friendly. The only other thing is if we could go back and use program code numbers again. I look at a lot of rec data programs I still think Re Desk is best.

The features offered with such a small price tag. Additionally, the customer service is second to none.

The compatibility with different operating systems. We have had some problems with the cash box actuation not working with Firefox or Google Chrome.