RecDesk Erfahrungen

I use the Point of Sale module for a park that has beach access and a snack shack. With using this feature we have tripled revenues over the last three years. It helps with inventory control in the snack shack, collecting daily admissions, and invoicing our cabin rentals.

The program registration module also is very user-friendly and has put 99% of my registrations on the customer side which relieves me of a lot of administrative time.

I wish the user side had more customizable features to have a unique website layout. It is still a clean layout.

Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster.
RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately.
Registrations on-line are very smooth and easy to set-up.

The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out.

As an administrator, I cannot think of anything that is truly a con.

Rec Desk provides a master calendar which is very helpful when planning programs. There are multiple programmers who offer programs in several buildings and outdoor locations.

I do not find the payment feature user friendly, especially when a participant has a credit.

The ability to reach more customers and the ease of organizing programs.

The reporting options are limited for some of our needs.

I like the way RecDesk provide the information needed for participants and staff in case of any emergency. The fact that you keep and accurate number of everyone that enters the building.

The least thing about RecDesk is sometimes it duplicates the same person with the same information.

The registration of programs and memberships has alleviated so much administrative time in the office. We never have over bookings and it is easy to take people off the waitlist if someone decides to cancel. We have less money being transferred in the Club which is always a good thing. The way we can export the data to excel, do attendance, create new programs and refund if necessary are all easy to figure out. The program is front end loaded but it is well worth it for our Club. The ongoing customer support is outstanding. The person who trained me always checks in with me and if I ever have a question, she will always get back to me immediately with the answer. The webinars they offer throughout the year are a bonus when they are introducing new features.

Facility bookings was not ideal for us as we have the add on of pizza and we couldn't find out where they could submit their toppings. We also had too many options that it would always mean someone in the office following up to ensure payment and options were correct. I also wish the grade was something that was an option in the household information instead of using a flex form. Some people don't fill out the flex forms and then we have to contact them to get the information.

It was easy to access and set up an account

It was difficult to find some of the activities or programs because they were not in order by date and the registration fee was not on recdesk when I first registered my grandson.

It is very easy to use and very easy to train new employees on it!

It would be helpful if members could not create duplicate accounts. We have some people with 5+ different accounts and it's time consuming to merge accounts so that families only have one account.

The flex calendar, online payments and independent member creation have reduced the number of calls, emails and other questions we get on a daily basis. It has made it so much simpler for our customers to sign up for our programs or rent our facilities.

Only issue we've had is the lack of a practice scheduler. Also we'd like a little more detailed game scheduling system.

The convenience of online registration and credit/debit card payment for our working parents.

I am waiting for upgrades that will allow us to drill down and get more specific and detailed reports in regards to members/membership.

The ease of learning the program, the ease of using the program.

At this point I don't have any issues that cause me to have a dislike.

A RecDesk employee walked our park staff through an elaborate training process, and we felt very cared for as we implemented RecDesk. Now that is it up and running, I appreciate the versatility of the software and that it allows a mostly hands off experience to manage program registration, shelter reservation, and payment. Although RecDesk still seems robust, I find my way around the software and accomplish the task.

Sometimes I feel lost in a big city. An analogy for being stumped with a task. But if I end up in the wrong direction, RecDesk doesn't break. I can fix it, or use the Help, or ask my coworker team.

RecDesk has tremendously helped us with registration, scheduling, and making things easier for our community. Having the ability to take online registration and payments has made for easier and more participants within our programs.

So far, the only issue I have run into is sending out bulk emails. Sometimes the system and my email do not like to work together and can make for sending the emails complicated.

With the numerous functions that we use daily, RecDesk helps us to process customer information in a timely manner.

I have not found anything that I do not like with RecDesk. Once you learn how to move from screen to screen, it makes access to the processing and storage of information easy to use.

When I am using recDecks I love how organized all of the tabs are.

There aren't enough short cuts. I also would like an easier process to give credits to accounts.

I like being able to search for customer information for different programs

I wish I had more time to learn all the functionality with RecDesk to see if there is a better way to use it.

Easy, simple and organized. I like how I can export items needed and unselect ones I don't.

Takes a while but as long as you can read it's manageable.

RecDesk has the features, ease of use and customer support that makes this an all-in-one package

There really isn't a feature that doesn't work for us or one that we would like to integrate that RecDesk doesn't offer

The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!

The only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.