roomMaster Erfahrungen

Hi,

Thank you for the review. I am glad that you and your team found the solution easy to learn and use.

I would be very interested to hear from you on what the software was missing that led to you switching. Please email me at sales@innquest.com and we can continue the conversation.

Sincerely,

Kent H.
Vice President

Garrick,

Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here.

We are looking forward to speaking with you and resolving.

Thank you!

Stacy,

Thank you so much for taking the time to review roomMaster. Your feedback is much appreciated.

Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that.

Thank you again!

Kent H.

Hi Paul and wow, 10 out of 10 for likelihood to recommend. Thank you so much.

I am so glad that you find the support helpful when you need it, and likewise the Welcome Anywhere PMS easy to use. We're always innovating and partnerships mean everything to us, so we won't stop trying to connect our customers with the best 3rd party products out there.

Feedback from customers is always listened to and while it is not always possible to build a one-for-all system, we do genuinely enjoy hearing ideas and connectivity suggestions. Keep them coming!

Thanks again Paul for being part of the "Welcome family" and do keep the feedback coming in.

All the best, John

Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly.
We will look forward to conducting some further training with the team shortly
Kind regards
Hefin

Thank you, Marion, for your review. It is so good to hear that our customers are finding the system which we are continuously developing easy to use and that it provides our customers with everything that they need from a PMS.
Marion our aim is to continue to build and embed technological advances into our system as we have with the 2-way integration for Bookingsuite.com and there are some other fantastic features on the horizon, another which is due for release imminently is a guest review platform which is embedded into the system powered by TrustYou.com
Finally, we are always looking for more feedback from our customers in relation to future technology which they would like to see in the system, as such if you have any thoughts please feel free to share them with us at sales@welcome-systems.uk
Again, many thanks for your review and I hope that you find the upcoming enhancements over the next 6 months within the system beneficial and useful.
Regards
Hefin

Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!).

All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same.

Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome.

Hi Steve, thanks for the review, much appreciated. We¿re particularly delighted with the four stars for Ease of Use and Features and Functionality, great news. I am really sorry that our score of 4.5 stars out of 5 for Customer Service across 45 reviews isn¿t reflected in your own views. Obviously, the comment of ¿zero communication¿ is very troubling and I will need to investigate what went wrong given the eleven help desk tickets you lodged this year, and their associated conversations via telephone, live chat and email. It is troubling that our regular emails, podcasts, blogs etc appear not to find you and I will bring this up with the relevant partner. On a positive note, thanks for taking the time to accept our account management telephone call on 24th Sept this year.

The room transfers issue relates to a third party epos interface, which I will now chase. Alas our very fast rate of development is very occasionally hampered by others' development schedules. Kind regards, John

Good moring Martin,

Many thanks for your review it is great to hear that you find the response time from our teams effective and the product is working well for you.

There are several new features due out over the next 6 weeks so keep your eye out for the TrustYou guest review integration, and the BookingSuite integration is now live and is embedded within the system.
If we can be of any assistance please feel free to call the support team who will be more than happy to help.

Regards
Hefin

Anthony,

Thank you so much for reviewing roomMaster. The feedback we receive from our clients helps us to shape the product and our services as we move forward. Your comments on the UI are perfect timing. We are currently launching the Cloud version of roomMaster this month and our next project is to evaluate the UI and find ways to improve for both PC and Mobile.

Hi Richard and thanks for your review. We appreciate your honesty and are delighted that you see Welcome Anywhere as a good system with top marks for customer support, four stars for ease of use and that you like the EOD and reports.

We always listen and are always innovating (the EOD routine which you highlight is a result of this) as Welcome Anywhere, developmentally and unlike some competing products, is only going one way: forward. We are the only UK-based PMS to feature BookingSuite within our product, which I think demonstrates our partners' faith in our developmental direction of travel.

I would be delighted to hear your suggestions for improving the group booking section, and likewise, things printing in random orders clearly isn't acceptable. I would like to look into this further with you, so do let me know when is convenient for a call.

Thanks again for the review. Regards, John.

Dear Flemming, thank you for sharing your experience. After reading your review, we’re disappointed to hear that we failed to provide you with the great experience our clients typically have.

We take your feedback seriously, and we’ll be sure to share this with our local reseller and support office in your area, as we continuously improve our customer service. We would love the opportunity to discuss your experience further over email or phone and help you resolve your concerns.

Thank you again for your review. We hope to speak with you soon.

Kimberly Brewer
Client Relationship Manager
Clientservice@innquest.com
+1(813)288-4900

Hi Melody and thank you so for much for the fantastic review. I am so pleased that you find Welcome Anywhere easy to use and to train - we designed it that way!

Thank you for being part of the Welcome family, it means the world to us.

All the best
John

Hi Gemma and many thanks for the positive review. It is great to hear that you enjoy the customer service and ease of use of Welcome Anywhere - we're hospitality originals so design for the hotelier, not as web developers. We think that shows in our products, and clearly so do you!

You shouldn't have to hide your PMS from your guests and in fact we are currently looking at introducing even more guest-facing features, so do watch this space.

Thanks for the feedback on the "peep" function and I agree, some like it and some don't, hence the on/off switch. And showing guest requests on the booking chart is a great idea.

We're always innovating and always listening, so keep the feedback coming.

- John

Dear Mike, our partnerships are very important to us and we're proud to have you as a customer. Thank you for the review, we're delighted that you are so happy with Welcome Anywhere and the service. Do keep the feedback coming, and as a hospitality original we're always innovating!