Guesty Erfahrungen
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300 Bewertungen

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Vacation Rental Software
Bewertet am 1.7.2024
My overall experience has been a great one!
My overall experience has been a great one!
Vorteile
There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.
Nachteile
I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.
Antwort von Guesty
Thanks, Gayon! Helping our customers thrive is what motivates us every day at Guesty.
- The Guesty Team
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Look no further, Guesty is the clear choice!
Bewertet am 9.3.2024
Vorteile
Guesty has gone above and beyond to tailor their services to our unique needs. Everyone we work with has been fantastic--namely our onboarder [sensitive content hidden]. Additionally, Guesty's Help Center is truly unmatched--it's next to impossible to find an issue they don't have an article to support.
Nachteile
Not really a true "con", but since we do 30-day minimum stays only, having the ability to use Price Optimizer by month versus nighly adjustments would be nice.
Antwort von Guesty
Thanks, Dominick! Helping our customers thrive is what motivates us every day at Guesty.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Stay away from this
Bewertet am 5.5.2024
Vorteile
When it worked and had no issues, it was grerat but it was very rare.
Nachteile
I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues.
I urge an urgent review and improvement of these critical aspects to enhance user experience.
Antwort von Guesty
Hi Nicholas,
We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're eager to understand your specific concerns and find solutions. Please share your contact details, including your email, so we can reach out to you as soon as possible to address any issues you're facing,
Thanks,
The Guesty Team
- Branche: Immobilien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We highly recommend Guesty
Bewertet am 6.10.2024
We use Guesty to manage a number of vacation rentals and our lives are easier since we started...
We use Guesty to manage a number of vacation rentals and our lives are easier since we started using it.
Vorteile
Guesty has been great for all our rental needs.
Nachteile
We have absolutely no complaints about this software.
Antwort von Guesty
Hi Nicole,
Your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.
Thanks,
The Guesty Team
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Thank you Guesty
Bewertet am 10.2.2024
Vorteile
The support we get when we have questions or issues is GREAT. They reply so fast and do their best to help.
I also like the design and layout of the platform
Nachteile
The fact that information changes place - sometimes custom fields are moved for example. Also, when you try to edit more than 2 custom fields at a time, it will not save.
Antwort von Guesty
Hi Elisa, we are glad to have been able to make things easier for you. Have a great day!
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Guesty Review
Bewertet am 25.7.2024
High level of functionality and staff and good all round service. There are frustrating delays in...
High level of functionality and staff and good all round service. There are frustrating delays in dealing with issues, customer support cut you off if you do not stay online with them constantly and then the process has to be re opened with another support person. It would be good if we had a group of people managing our account, so that ther eis some familiarity. The price is very high for a South African based company.
Vorteile
A premium software management tool for short term rentals
Nachteile
The monthly costs are extremely high in comparison to other similar products
Antwort von Guesty
Thank you Mandy, for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty.
- The Guesty Team
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Working with Guesty is Fantastic!!!
Bewertet am 18.3.2024
The overall experience with Guesty is handsdown one of the best. They truly do care about their...
The overall experience with Guesty is handsdown one of the best. They truly do care about their clients and they want you to succeed in your business by creating tools to help your business.
Vorteile
Working with Guesty is Fantastic!!!
Guesty has 5 star quality customer service. You can tell they truly care about their clients and work hard to make sure our businesses are taken care of. The system itself is easy to use, it offers a plethora of features that will suit every need you might have. Guesty is responsive to feedback and tries very hard to roll out updates that are benefical to actual property managers.
Nachteile
The only thing I could possibly say that I like least is the static features of the reporting. A more dynamic report system with information about nightly rates would be ideal.
Antwort von Guesty
Hi Anna, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team
- Branche: Immobilien
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Generally OK
Bewertet am 30.7.2024
We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time...
We accept that Guesty is as good as most of the solutions out there and you can spend a lot of time seeking comparable alternatives. It can be a significantly expensive option so we continue to consider alternatives.
Vorteile
Provides just about all of the features that we need
Nachteile
Rapid support and solutions to issues raised can be problematic. Annual costs can be very significant and cannot be ignored
Antwort von Guesty
Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.
- The Guesty Team
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 5.0 /10
Property owner's perspective.
Bewertet am 19.11.2024
They should just give the owner the management interface and let the property manager decide what...
They should just give the owner the management interface and let the property manager decide what features / information the owner has access too.
Vorteile
Most importantly, channel management works well.
Nachteile
The property owner's portal is terrible. Lacks information, to the point I feel like they are trying to conceal information from the owner.
-Calendar view only displays one unit at a time
-No room status (clean/dirty)
-No channel information
-No room tax information
-No total revenue information
-Jenky estimated owner revenue
-Selecting date range is jenky
Antwort von Guesty
Hi Chico,
We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.
The Guesty Customer Experience Team
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Guesty sucks
Bewertet am 14.10.2024
It was horrible, can't even connect to vrbo and they advertise as it's easy to do so but it a...
It was horrible, can't even connect to vrbo and they advertise as it's easy to do so but it a headache just to get set up
Vorteile
Some functionalities and interface are not bad
Nachteile
Integration to vrbo and customer service people are stupid
Antwort von Guesty
Hi Rock,
We are sorry to hear about this experience. We would love to connect with you to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform.
Please provide us with your email and we will get in touch to resolve this matter.
Thanks,
The Guesty Customer Experience Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Fantastic CRM
Bewertet am 21.9.2023
The system was easy to learn but does need further development to be 5/5. [sensitive content...
The system was easy to learn but does need further development to be 5/5. [sensitive content hidden]
however our CRM gets a 10/5 ( I know not possible but it is true) he is amazing.
Vorteile
The best thing about Guesty is the backup support from [sensitive content hidden]
our CRM. He is on the ball and always ready to assist in any way he can.
Nachteile
Slowness in the development team rectifying issues. They need more staff so things that create more work than necessary are rectified in less time than 3 months!
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Good product with added value
Bewertet am 25.3.2024
Vorteile
Very easy to use and implement. Good channel manager
Nachteile
Cumbersome to setup and sometimes difficult to link listings.
Antwort von Guesty
Hi Kobus, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!
Best,
The Guesty Team
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great software
Bewertet am 23.8.2023
Great product and very happy with it
Great product and very happy with it
Vorteile
Great software and works seamless. Our account manager [sensitive content hidden] is very helpful and always acailsbr
Nachteile
Tech Support is a little slow to resolve queries
Warum Guesty gewählt wurde
Tokeets system was glitchy and the api connections where poorZuvor genutzte Software
TokeetGründe für den Wechsel zu Guesty
Am all Roy d better product- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Truly the elite PMS
Bewertet am 16.3.2023
After dealing with two other PMS, and demoing a couple more I can confidently say it's the best...
After dealing with two other PMS, and demoing a couple more I can confidently say it's the best out there and worth the price tag.
Vorteile
I appreciate the hands-on support and dedicated team that know us and our situation, there's never a need to repeat issues to random support members.
Nachteile
My only issue is some of the guest communications don't appear until a reservation is confirmed.
In Betracht gezogene Alternativen
OwnerRezWarum Guesty gewählt wurde
I needed more functions like tasks and cleaning schedule integrated, as well guesty pay.Gründe für den Wechsel zu Guesty
After reaching 20 properties and having multiple owners I need to report to, I needed the best that money could buy.- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Guesty is a good tool and getting better over time.
Bewertet am 29.3.2023
Overall the experience is good. We enjoy using it. We do hope that the product will grow over...
Overall the experience is good. We enjoy using it. We do hope that the product will grow over time.
Vorteile
There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.
Nachteile
There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great product
Bewertet am 31.7.2024
Overall, the experience is quite smooth, with most of the daily work being done in Guesty. The...
Overall, the experience is quite smooth, with most of the daily work being done in Guesty. The customer support response time is also good, and they generally provide timely assistance.
Vorteile
Multiple user support makes it ideal for online team collaboration. The reservation form feature is very convenient for filtering diverse lists for statistics. Automation greatly reduces the workload for customer support.
Nachteile
The inbox filtering options are not comprehensive enough. Property address modifications often fail to save correctly and frequently require customer support assistance. The visible time range in the owner portal cannot be set.
Antwort von Guesty
Hi Juliet, your glowing 5-star review is greatly appreciated. Thank you for sharing your experience and helping others discover our platform.
- The Guesty Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
User-friendly and wonderful customer support
Bewertet am 11.5.2024
My experience with Guesty was amazing - from distribution up to managing our reservations,...
My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.
Vorteile
What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.
Nachteile
They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.
Antwort von Guesty
Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!
Thanks,
The Guesty Team
- Branche: Hausmeisterservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Great product horrible support
Bewertet am 5.3.2024
I want to say, I would recommend the product. But because they support is so bad it’s possible you...
I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong
Vorteile
Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.
Nachteile
Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket
Antwort von Guesty
Hello Ted, we're genuinely sorry to hear about your experience. Our team is eager to connect with you promptly to address and resolve this situation. Ensuring our users fully benefit from our platform and are completely satisfied is our priority. Kindly provide us with your email, and we'll reach out to resolve this matter swiftly. - The Guesty Team
- Branche: Freizeit, Reisen & Tourismus
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Be Careful Of Hidden Costs, Lack Of Support, And Billing Issues
Bewertet am 11.12.2023
Buyer beware. Although the functionality is good, the onboarding people are not transparent with...
Buyer beware. Although the functionality is good, the onboarding people are not transparent with costs. With VRBO and direct booking, it is necessary to set up a payment processor, which in my case I had to set up 5 for 5 different LLCs. Guesty encourages you to use Guesty Pay, which in my case I had to pay 5 different activation fees of $50 I wasn't aware of, as well as a $20 monthly fee on top of 10% processing fees. They basically are telling me too bad I should have read the disclosure closer. There is a lot to do to onboard and I missed it. Guesty is relentless about encouraging nervous new users to buy there add ons. I also have my 5 different LLCs set up to be billed for Guesty Management Software separately, and they keep billing one account, which causes overdraft issues. I keep getting the run around saying they are aware of the issue, and are forwarding to the correct team - BUT IT HAS BEEN OVER 3 MONTHS WITH NO HELP.
Vorteile
I like the synchronization of channels, and the calendar.
Nachteile
Not an easy way to share calendar with cleaner unless they use the app. Unified inbox is glitchy with VRBO. Guesty tries too aggressively to push their products on you, without transparency of costs. They have billed the wrong account several months in a row. Customer support is very slow on some matters.
Antwort von Guesty
Hi Aaron,
We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.
- Branche: Immobilien
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Channel Manager on the market.
Bewertet am 22.1.2024
Vorteile
The quality of the software and the professionalism of their team.
Nachteile
It is on the more expensive side however you get what you pay for.
Antwort von Guesty
Thank you so much for this great 5-star review, Jakub. We really appreciate you being a loyal customer and helping to spread the word about Guesty. We’re here for you anytime.
- Branche: Gastgewerbe
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Awesome Property Management System
Bewertet am 8.12.2023
Vorteile
Guesty is a great property management system, it is very user friendly and handles most of out day-to-day operations like a breeze. It is a great system that offers so much more than meets the eye. [sensitive content hidden] is the most amazing representative and it is always such a pleasure to speak with her. She is super helpful and always makes sure we are taken care and our business is getting the most from Guesty as possible.
Nachteile
Some features are not yet available in Canada.
Antwort von Guesty
Hi Michelle, we are glad to have been able to make things easier for you. Have a great day!
- Branche: Immobilien
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Guesty Review
Bewertet am 13.9.2023
Vorteile
[sensitive content hidden] is the best account Rep! She is very knowledgeable and always goes above and beyond for our team.
Nachteile
Everything is going well. [sensitive content hidden] always assists us whenever there are issues
- Branche: Gastgewerbe
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Worst Customer service
Bewertet am 17.12.2023
very bad! customer support does not exist. I would highly recommend using a different service...
very bad! customer support does not exist. I would highly recommend using a different service provider
Vorteile
I liked that it connects with multiple channels
Nachteile
on boarding was short, not enough time spent with all the functions
Antwort von Guesty
Hi Robert,
We are sorry to hear about this experience. We would love to connect with you ASAP to help remedy this situation. We work hard to make sure all our users are taking full advantage of what we have to offer and are more than satisfied with our platform. Please provide us with your email and we will get in touch to resolve this matter.
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy to use website to get short term rentals.
Bewertet am 23.9.2024
Vorteile
Its a very easy to use tool both to list and get properties on rent
Nachteile
Took a bit of learning on how to setup things
Antwort von Guesty
Rupa,
Your insights are invaluable to us. We're committed to evolving alongside you and supporting your business's journey.
Thanks!
The Guesty Support Team
- Branche: Gastgewerbe
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Guesty is the best!
Bewertet am 30.6.2023
My company transitioned from Salesforce to Guesty and it has been the best decision! The customer...
My company transitioned from Salesforce to Guesty and it has been the best decision! The customer service has been amazing! [sensitive content hidden] is so easy to get a hold of, knowledgeable and always willing to help! I also love the platform it is so easy to use! Thank you!
Vorteile
I love how easy it is to use and how easy it is to find all the answers to any questions I might have
Nachteile
Nothing I can think of ! This platform has been so easy and efficient to use!