--- description: Ausführliche Erfahrungsberichte zu XCALLY mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche XCALLY mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: XCALLY Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/275/call-center/software) > [XCALLY](/software/112271/xcally) # XCALLY Canonical: https://www.getapp.de/software/112271/xcally Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.getapp.de/software/112271/xcally?page=2) > XCALLY ist eine Management-Lösung für Omnichannel-Kontaktcenter und Customer Care Suite für Inbound-, Outbound- und Blended-Kontaktcenter. > > Bewertung: **4.8/5** von 130 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 130 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: XCALLY - **Region**: Paderno Dugnano, Italien - **Gegründet**: 2007 ## Gewerblicher Kontext - **Startpreis**: 29,00 € - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Estnisch, Französisch, Italienisch, Japanisch, Lettisch, Litauisch, Malaiisch, Portugiesisch, Portugiesisch, Portugiesisch, Schwedisch, Spanisch, Tschechisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Andorra, Angola, Antigua und Barbuda, Argentinien, Armenien, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivien und 157 weitere ## Funktionen - API - Aktivitäts-Dashboard - Anpassbare Berichte - Anrufaufzeichnung - Anrufbeantworter-Erkennung - Anrufplanung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Automated Attendant - Automatic Outbound Dialer - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe ## Integrationen (26 insgesamt) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... und 11 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.getapp.de/directory/275/call-center/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.de/directory/289/ivr/software) - [Telefon Software](https://www.getapp.de/directory/294/telephony/software) - [Predictive Dialer](https://www.getapp.de/directory/849/predictive-dialer/software) ## Alternativen 1. [Readymode](https://www.getapp.de/software/107701/xencall) — 4.6/5 (136 reviews) 2. [Convoso](https://www.getapp.de/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.de/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Kixie PowerCall](https://www.getapp.de/software/104961/kixie) — 4.6/5 (293 reviews) 5. [Call Logic](https://www.getapp.de/software/131507/call-logic) — 4.7/5 (56 reviews) ## Nutzerbewertungen ### "An excellent solution for managing the customer relationship" — 5.0/5 > **Pape Pathé** | *15. Februar 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained. > > **Nachteile**: No integration with Odoo yet Minimum number of users (at least one admin and one supervisor) > > I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job. ----- ### "great omnichannel" — 5.0/5 > **Michaela** | *18. Juli 2024* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy installation. Fast support response. Reasonable price. > > **Nachteile**: Upgrade may bring some additional issues. ----- ### "XCally Review from a Thailand perspective" — 4.0/5 > **Claas** | *8. August 2018* | Telekommunikation | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The IVR builder and the XCally Softphone are great. > > **Nachteile**: It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules. > > Good. ----- ### "Very Scalable\!" — 5.0/5 > **Matovu** | *14. April 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better\! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases. > > **Nachteile**: It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports. > > Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback. ----- ### "We rely on XCALLY and it meets the challenge daily" — 5.0/5 > **Yehoshua** | *30. Juli 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more. > > **Nachteile**: There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer\! > > We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works\! ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.getapp.de/software/112271/xcally?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/112271/xcally) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten