Flipdish Erfahrungen

What I love about this product is its user friendly portal and customer insights.
The tools Flipdish offers allows companies to understand customers analytics.

Flipdish staff very knowledgeable on various promotions/campaigns a restauranteur can offer.
The customer retention as well as the push notifications for customers is an ingenious way of converting customers back from third-party services.

And lastly, but most importantly, partnering with flipdish allows a restaurant access to one of the most important parts of any business: Customer data
Yes - you read that part correctly. You have access to your customer data for your own marketing
No longer do you need to depend on third party services (uber, doordash, etc) who "claim" to extend your reach to new customers.

There is nothing I can say that is negative about this company, nor its services

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly.
Once its plugged in and broadband working it runs smoothly.
Allowed make changes by emailing or calling customer care.
Up to date technology for customer and user satisfaction.

Unable to make changes through portal access.
Unable to upload images from back office.
Integration is all at a cost.
Commission rates should be more competitive.

Easy set up, nice customer interface, nice portal functions

No “ready” button, no “add extra time” button, no “out of stock” button when orders arrives.
Terminal provided to small, orders list is unclear, acceptance time in unclear. Receipts printed are long. And unclear.

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Nothing we have found not to like in this software in 4 years of using the App.

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Customer Service is top.
Nice and easy App for customers.
Obviously lower percentage taken.
Great companion website.
Speed of corrections and change to menus.

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Support is on hand whenever needed. It is speedy service for business. It has many positives to business and marketing.

Teething issues at start but the do get resolved once highlighted quickly

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated
Great customer support/service.

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

Easy to use,
Website Backend to app shows all relevant information.
Great communication.
Very Easy for the customer to order food.
Backend staff gets changes to menu done in a jiffy.

35c online ordering fee charged to the customer on both cash and prepaid orders and also small % fee for the restaurant
No easy method to switch off certain food items if out of stock for the day.

Easy to use
User friendly
Can update easily

Once placed the order there is no option to change the order

Very easy to use . Any time we can change the menu, Opening time etc etc our self . Don’t need to call customer services , weekly basis we receive all the information about business with Flipdish like total sales, to all number of orders , total revenue, accepted orders , rejected orders etc etc etc they summarised every thing which information you need they send in one e Mail

There is nothing least for my opinion . Just need to advertise every where

Ease of use! Does exactly what the big companies promise at a fraction of the price and back office is simple to use and efficient

Can't send full push notifications to users for them to read, e.g. if it was a special offer. There is a facility but it's not great.

Its very easy to use and anybody can work with it, its not expensive for what your getting in value and im really happy with it

Their is absolutely nothing not to like about this software its so good and eady to use its great value for money

Easy to use, promotions, easy to read receipt

Not many possibilities of time to select

easy to use and very helpful staff, always there

we receiving order for our other branch store and it is confusing

It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system.

Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!!

Easy to use adaptable
Customer friendly

The printer alarm Noise
Little one dimensional

Great customer care and minimum issues with portal

Did not really have any issues at all and always updated

Easy to use, customers happy. Happy to be able to add images

The inability to put on hold certain products and have them be on hold wherever there present. Also portal very buggy, very annoying.

Both my staff and customers enjoy the ease of use of Flipdish, plus they have great customer service when we do have a question

I don't have anything bad to say about Flipdish, although for the size of the print on the print out. I would like the font to be bigger