Jackrabbit Swim Erfahrungen

Feature rich software platform that allows you a high level of customisation.

JR's biggest challenge is it a lack of API opportunity, this limits automation and integration with other platforms you may need.

That I am able to access the program from my mobile devices to keep up with student schedule

Since there is not an actual app, I have saved the website on my phone as a Home Screen shortcut. If I clock in on my phone I have to use that same device to clock out on. I cannot clock in on one device and clock out on another.

Relatively easy to use and I love the ability to have multiple locations in one database. [SENSITIVE CONTENT] In support is amazing! The personal support she has offered us is above and beyond.

The options that I have on the back end do not match what options I have on the parent portal. For example, I can remove the monthly tuition rate as I integrate with my website, however, on the parent portal, there are hard-coded items that I cannot change. If I am able to have flexibility on one side, I should have the same flexibility on the other side.

Pricing: We pay by the student, but we don't have the option to archive a specific student; only an entire family. This should match as well.. If we only have the ability to archive a family; we should be charged by the family.

We have over 800 students year round and the flexibility to open/close/move classes helps us build classes to meet immediate enrollment needs or current movement of existing swimmers. Weekly calendar is a great tool for a quick snap shot of what classes are open/full and where adjustments need to be made to help with movement.

We would like to be able to utilize the parent portal more for notes/updates to the customer. Currently they can only see their skills and level. We have to give personal updates or emails to give more specific details.

The transaction page can get a little confusing sometimes when there are credits applied or changes made to linked transactions. We have made it a practice to put detailed notes in so we can track any changes easier.

Once you learn how to navigate your way through Jackrabbit, it is so easy to create classes, schedule them, manage bookings, implement link on our website, close classes that are full and much more.

That is not so easy to customize the features needed and export data. Would like to have an option to chat with someone directly in case of urgent help.

It captures all of the information needed in quick registration form & displays all the pertinent information in various views

Still perfecting the employee scheduling aspect for scheduling - would like a full daily schedule on one sheet of paper for classes

I love that the Jackrabbit team is always improving their software for the better

Overall my experience with jackrabbit was great. Keep on listening to your customers, I do want to make a suggestion to see if a person can code the name of clients name onto an email

The ease of parents being able to book on and pay and see their child's progress. Copying classes each term in bulk and automatically booking swimmers on. Saves so much time.

Can be difficult to find what you're looking for.

We love that Jackrabbit is so progressive and responsive to user feedback and ideas. Over the past decade that we have been using it, we have seen the enhancements made allow us to run many of our practices from, registration, to skills tracking, to billing, far more efficiently.

I would love to see an option for improving waitlist notifications/enrollment to open classes!

Everything is in one place. I can bill, schedule, see class history, print rosters, track skills and attendance, email and text families all in one place. I can quickly see a family's transaction and class history. I can mass post tuition fees and process batch credit cards which saves a lot of time.

I'm having a hard time figuring out the best way to post annual tuition fees when everybody has different start dates.

Jackrabbit keeps growing and getting better. The development team comes out with new additions regularly, and their communication about it is excellent! The customer service is the best part of Jackrabbit. Answers are very timely morning, night and weekends! I've never experienced that before with a software company. They have many training videos and a help section with lots of answers as well. The software has lots of options of doing things YOUR way. There are many fabulous reports too.

It allows a teacher to be booked in more than once place at a time.

I love that Jackrabbit is customizable to any program, big or small. I like how there is a feature for attendance, skills, communication to parents and billing all in one place. It makes it a one stop shop and easy to use.

I would like to see an option to have the admin be able to use & see the portal as a parent would during registration or use. This will help me if I have a parent face-to-face or over the phone and I can show them exactly what they would see. I would also LOVE to see a version of Jackrabbit that was built for small scale classes & clients for a private swim instructor. They would be able to use all of the features of the program but only for like 15-20 children during a season or 6-month span. This would help keep track of clients throughout the years all in one place.

It is user friendly for both my customers and myself.

I really wish parents could drop their own classes.

JackRabbit is constantly working to improve their software. There are enhancements released weekly. Support is quick to respond and will work through any situation. There is also a Facebook group to post questions to other users. I find this very helpful to get other people to help find solutions.

It was very user friendly. I was able to navigate through the system with little help at all but I do enjoy the help videos if I ever need to figure something out. The coach, [SENSITIVE CONTENT], that was provided to me was absolutely the best trainer I had worked with.

Sometimes registration will allow people to sign up for classes but not pay at that time.

The software is pretty easy to navigate. We use the weekly page the most and all the updates have been very useful.

The software is not always user friendly. We have multiple classes at the same time with the same level. This makes it hard when we charge for tuition. I always have to go in and check certain fields to see if tuition was posted correctly. Most of the time it discounts to much. This is the biggest concern for me.

I like that it can be accessed anywhere and that the staff can have different log in levels for their specific roles. It is also nice to have the time clock and attendance features accessible through a specific staff portal.

My least favorite piece of this software is that it does not provide opportunities to build your own reports. It has several useful reports, but everyone's needs are different.

Jackrabbit has so many features that our swim school needs. It's mostly easy to use after you get used to it and they have great customer service. They are always updating to fit client's needs.

It does take some learning to use but it's not difficult. There are a few features that I wish it had but they are minimal.

Very easy to use and well organized. All of the reports are very helpful as well and it is very easy for our patrons to use the parent portal.

It doesn't quite do everything we would like it to do for our business so hopefully it can get there one day.

It is super user-friendly even for someone who is not a tech buff.
Cover class scheduling and billing as well as employee scheduling and payroll.
Has color-coded option which makes looking at the screen all day much easier.

some pages are unnecessary for my business so I wish there was a way to not make them invisible to my staffers.