MRI Property Management

4,3 (85)
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Cloudbasierte Immobilien- und Investment-Management-Software

Gesamtbewertung

4,3 /5
(85)
Preis-Leistungs-Verhältnis
3,8/5
Funktionen
4,1/5
Bedienkomfort
4,0/5
Kundenbetreuung
4,2/5

88%
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85 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gewerbeimmobilien
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

MRI Software

Bewertet am 27.7.2020

I have had consistently great customer support from MRI going all the way back to 2004!

I have had consistently great customer support from MRI going all the way back to 2004!

Vorteile

MRI Software is highly customizable using the built-in toolkit. Integrations are easy to manage using built-in or custom APIs. The ecosystem is very flexible based on your needs, anything from a single server to a large multi-server farm or setup your environment with the MRI SaaS services.

Nachteile

Multi-database support can be a little challenging. Software updates are always system wide.

Antwort von MRI Software

Thank you for taking some time to leave us a great review! We are happy to hear you have been with us since 2004 and have enjoyed our great customer support since then! Thank you for mentioning our flexible ecosystem and highly customization platform. We look forward to another 16 years working together!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

A must-have for residential real estate

Bewertet am 28.1.2019

Vorteile

So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

Nachteile

It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison.

It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Great to work with and easy to customize but customer support is terrible

Bewertet am 22.2.2018

Vorteile

user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs

Nachteile

upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.

Bob
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

No customer service since ownership changes and a complete lack of understanding during...

Bewertet am 11.8.2020

When they changed to MRI they changed the way they accepted payments. However they omitted to tell...

When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.

Vorteile

It was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately!

Nachteile

Liked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Great for helpdesk

Bewertet am 6.8.2018

It is a very good software for helpdesk use, could do a bit on an improvement on the vision...

It is a very good software for helpdesk use, could do a bit on an improvement on the vision reporting. It could improve the delay on receiving work orders on mobiles.

Vorteile

It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option.

Nachteile

The mobile service is really slow, main system crashes every now and then and does run slow.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Been using MRI for almost 10 years

Bewertet am 6.7.2019

Able to run reports with ease; Is user-friendly. Support is always available.

Able to run reports with ease; Is user-friendly. Support is always available.

Vorteile

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Nachteile

Works slowly and program often freezes.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

MRI is straightforward and easy to use

Bewertet am 18.6.2019

Overall, MRI is very easy to learn to use and can be a valuable source of information. However,...

Overall, MRI is very easy to learn to use and can be a valuable source of information. However, sometimes the parameters get funky when layering in less concrete data like psychographic or behavioral segments and the data does not seem entirely accurate.

Vorteile

MRI is very user intuitive and allows you to layer multiple audience traits over one another to define audience size without having to export your data over and over and pivot it. There's a lot you can do and see within the software itself, which really helps save time when you want to just look at a bunch of different options without having to wait for a new export to generate. I like the click and drag functionality.

Nachteile

It could definitely have more behavioral/psychographic options. Sometimes the behavioral/psychographic traits that are provided are far too specific to apply to an entire audience and it can skew your results; others are far too vague and provide conditions that almost all audiences would fall under. More niche breakouts within HHI and demo would also be helpful. Lastly, I think adding a Save option for some of these pulls would be helpful - the save option did not work for me.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Powerful Software

Bewertet am 12.4.2021

Overall I do enjoy MRI's ability to process such large volumes of data, though it does require...

Overall I do enjoy MRI's ability to process such large volumes of data, though it does require regular maintenance to maintain optimal experience in an ever-changing market.

Vorteile

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Nachteile

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gewerbeimmobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Software, Easy to Learn

Bewertet am 5.6.2018

Vorteile

MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.

Nachteile

When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

MRI is great software for specific needs

Bewertet am 5.3.2019

Vorteile

This software encompasses many needs for a real estate business, from property management to accounting.

Nachteile

This software lacks in some functionality for HOA management, but is new to the HOA market.

Antwort von MRI Software

Hello!

Thank you for your thoughtful review! We're glad that you're pleased with the comprehensiveness of the product!

Regarding you feedback on our HOA management functionality, our team would love to have your specific feedback as to how we can improve. It's this type of critical feedback that ensures we deliver the best possible value for our customers. If you'd be willing to share more details, please email me at matt.harrell@mrisoftware.com and I will connect you with one of our product experts.

Thank you again for being an MRI customer!

Best,
Matt Harrell

Sheri
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

MRI Software

Bewertet am 5.1.2024

Vorteile

Ease of uploading files and verifiyning they uploaded corrrectly

Nachteile

Finding correct report can be difficult sometimes

Rhiannon
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Change is scary - but sometimes you just have to leap!

Bewertet am 11.6.2020

Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine...

Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI.

Vorteile

We migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!

Nachteile

Growing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.

Antwort von MRI Software

Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together!

Ben
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

MRI Software Makes Our Business Run

Bewertet am 29.12.2020

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it...

Overall, MRI Software makes our multifamily, commercial and accounting silos run smoothly, as it has been ingrained in our business processes for well over a decade. While it can be difficult to get working integrations, as well as the overall license cost being at the highest end of the industry, we can't envision using any other property software in the near or long term.

Vorteile

The majority of our employee base has been trained on one or more MRI Software products, so just on familiarity and knowledge-base alone having MRI is an absolute must. The amount of modules available for almost every business process there is in our industry is a huge plus. MRI Software is willing to develop/integrate with pretty much any partner out there for a price, which is great. The reports available in MRI are unmatched with any other software we've seen in this space. Support is great and highly knowledgable.

Nachteile

MRI Software is at the highest end of pricing in the industry. The software is complex and not the easiest to learn. While they are willing to integrate with a wide variety of partners, they can sometimes put the cart before the horse with these, meaning their Development teams tend to roll an integration out without fully testing or anticipating potential issues.

Ryan
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

MRI Works Great

Bewertet am 12.5.2022

Vorteile

Easy to calculate CAM's track leases and apply collections

Nachteile

Tables make some corrections or adjustments cumbersome

Randal
Gesamtbewertung
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Service is the Key

Bewertet am 16.6.2020

Excellent. We are getting service when we need it.

Excellent. We are getting service when we need it.

Vorteile

There are lots of good software available for housing and redevelopment authorities, but the key to making it work is the service behind the software. MRI Software gives us that service. Also, they are always innovating and that is much appreciated. Time can go by fast and before you know it, you are working with obsolete software if innovation is not constant.

Nachteile

Sometimes we would appreciate a little bit more interaction with MRI.

Antwort von MRI Software

Thank you for your great review, Randal! We are ecstatic to hear you are happy with our customer service and appreciate our innovative nature! We look forward to interacting with you and your team more in the future.

Kelly
Gesamtbewertung
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My Review LOL

Bewertet am 11.6.2020

We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech...

We use MRI for our Housing Data Base. I have found it to be extremely helpful, and the tech support team is absolutely amazing.

Vorteile

I think its very user friendly. I wish it were a little easier to navigate between different sections. It would be awesome if we in occupancy and were able to jump over to that tenants TARS page, instead of having to do a search in both.

Nachteile

My least favorite part is the utility allowance module. It isn't very user friendly.

Antwort von MRI Software

Hello Kelly,
Thank you for your outstanding review and ratings!! We are so happy to hear that you are pleased overall with our platform and we certainly appreciate the feedback you provided below! We are constantly looking for ways to improve for our customers.

Rebecca
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best Accounting Software out there

Bewertet am 20.4.2020

It's very user friendly, has more options than you would probably ever use and it's somewhat...

It's very user friendly, has more options than you would probably ever use and it's somewhat reasonably priced compared to Yardi.

Vorteile

We use it for our accounting for tenants and payables. This is the most user friendly software there is out there for property management. My favorite by far.

Nachteile

It is not as compatable with other systems like Yardi is that's why people tend to use Yardi more than MRI.

Antwort von MRI Software

Thank you for the great review, Rebecca! We are thrilled to hear you're happy with our user-friendly property management software and are proud you call our solution a favorite! We look forward to serving you and your team for many years to come!

-The MRI Team

Elena
Gesamtbewertung
  • Branche: Gewerbeimmobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy to Use - Property Management Software

Bewertet am 9.12.2021

By using the MRI Software I am able to easily follow through with my job and look up accounts with...

By using the MRI Software I am able to easily follow through with my job and look up accounts with ease through the collections process

Vorteile

Easy to learn and easy to use interface switching between different aspects of the software

Nachteile

Sometimes pulling reports can be slow, site times out often

Jason
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Value packed software, accounting rich with strong ability to integrate w/ other software

Bewertet am 7.9.2017

easier than most other accounting software

easier than most other accounting software

Vorteile

The detailed accounting from tenant management, work orders . It made it easy to identify costly tenants and variances in my budget.

Nachteile

not the easiest software to train new employees on, and was extremely difficult for prospecting with new renters compared to my experience with Yardi and OneSite. Also, it would let half information process in the system (such as work order with no info or category) this should have popped up w/ error box to be able to submit.

Ashley
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

MRI GREAT SOFTWARE FOR FINANCIALS AND RECORD KEEPING

Bewertet am 6.11.2019

Overall, i have been using this software for years. The updates keeps you on trend with what you...

Overall, i have been using this software for years. The updates keeps you on trend with what you need to know and making your life easier for accounting and record keeping.

Vorteile

MRI is user friendly and easy to learn. There are many different was to use the software from accounting to record keeping.

Nachteile

Some of the functions that you think will work for you, don't always do what you want them to do. This can make things more time consuming and complicated.

Jamaula
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Accounting Gone Wild

Bewertet am 15.11.2021

I would let you make your own inference but as far as mine… 1 star out of 5!

I would let you make your own inference but as far as mine… 1 star out of 5!

Vorteile

Information integrated with Yardi well but other than that 1 star

Nachteile

Everything about this software was wrong!! As an Assistant Manager it makes my job more difficult and harder.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Great Tool for Collections and Work Orders

Bewertet am 7.5.2019

Vorteile

The update has really made it easier to use/access. It has dual functioning for rent collection, past resident rental record, vacancy, integration with leasing systems, and work order management.

Nachteile

It's difficult to learn for new users on the admin side. There's always a report I want to pull but it's not an available report in the system.

Haley
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

MRI is a lifesaver!

Bewertet am 4.12.2018

Amazing! I can schedule appointments and follow ups, keep notes on my residents, pull reports, and...

Amazing! I can schedule appointments and follow ups, keep notes on my residents, pull reports, and keep up with my properties numbers for everything!

Vorteile

MRI allows my property to keep up with prospects, current tentants, and their accounting. The reports you are able to pull with this software enables you to find out anything you need to know about our property!

Nachteile

MRI can be tricky to learn as far as the different codes and pages it has; although, once you have it, you can’t live without it!

Jean
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

How do I run a GL Report for Specific GL codes?

Bewertet am 13.7.2019

It could be even better if I could learn how to be a more powerful user, for instance, generating...

It could be even better if I could learn how to be a more powerful user, for instance, generating reports that show the results of multiple properties at once. I am just limited on the time I have available to train as a busy asset manager.

Vorteile

I am a user of financial data as an asset manager, so, I really like having access to MRI so I can generate my own financial reports. I get financial reports delivered to me in PDF, believe it or not, so if I want to create them in Excel I can do that easily.

Nachteile

I have not been able to figure out how to run a GL report for specific GL codes only - I usually have to ask the accountant for that. Somehow the GL codes either have a different format or some preceding letters or something that makes it impossible to type in the magic combination to get the data I need. There is no helpful hint or no intuitive suggestion about how to figure it out.

Rebecca
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great product - but overpriced

Bewertet am 18.7.2017

User friendly with great customer support.

User friendly with great customer support.

Vorteile

The windows version is very user friendly. It's easy to navigate around, run reports, and pull up booked data

Nachteile

Our company loves the ease of the product, however it's very pricey. We only don't use it to its full capacity, so it would be nice if they would break down their pricing based off customer usage.