PayJunction Erfahrungen

PayJunction

Zahlungsabwicklung für mittelständische Unternehmen

Gesamtbewertung

4,8 /5
(107)
Preis-Leistungs-Verhältnis
4,5/5
Funktionen
4,7/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,8/5

99%
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107 Bewertungen

William
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Good.

Bewertet am 9.2.2018

Vorteile

It's easy to use and look up past transactions.

Nachteile

There are cheaper rates for credit card transactions. We have received many companies to offer same business at a cheaper price. Would be interested if someone could contact us and match or beat the competitor's prices!

Antwort von PayJunction

Hi William,

We'll happily match rates with any competitors that provide a quote. If you receive a quote from a competitor, please forward the quote to us. We will crunch the numbers and will match rates if possible. In many cases, we actually find that the competitor will charge more with hidden fees and persuade you to switch with a lower per-transaction rate. If this is the case, we will provide a report that breaks down the quote and compares their pricing with your PayJunction account.

Kelsey
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great customer service with only 1 drawback

Bewertet am 16.1.2018

Vorteile

Ease of use, the website is very user friendly and detailed. Every new employee we had picked up on the process and directions very quickly

Nachteile

Inability to make PIN or debit purchases; runs transactions as credit only which results in higher costs for the company and customers are confused by it

Antwort von PayJunction

Hi Kelsey,

In the future, we will support the ability to process PIN-based debit transactions via the Smart Terminal. PIN-based debit allows businesses to process transactions for a flat fee, rather than an Interchange percentage rate. Please note, the vast majority of debit cards are regulated and the Interchange percentage rate to process those transactions is considerably less than the fee to process a credit card. Also, PIN entry is not required for debit cards unless the chip on the card requires a PIN entry. We do support PIN entry for EMV cards that require a PIN. In the future, we will see more banks require PIN entry for all EMV chip cards.

Sean
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

PayJunction Review from an Application Dev

Bewertet am 26.9.2018

Ultimately I really enjoyed using PayJunction but lack of certain functionalities caused it to just...

Ultimately I really enjoyed using PayJunction but lack of certain functionalities caused it to just be obsolete for what we needed it for. It had fantastic customer service which is why we switched to it in the first place but ultimately switched away from it when we got fed up with losing data because there was no http callback.

Vorteile

The best part of the PayJunction Software is it's ease of use and wonderful technical support, I am a developer and when giving them a call I got immediately transferred to another developer so there was no language barrier or trying to deal with a rep that doesn't understand the technicalities of an issue.

Nachteile

The thing I don't like the most about the PayJunction software is that when I was using it, there was no way to have their server perform a post callback, meaning I had to send application data back to our system for tracking via, the clients browser in a custom receipt page. This was incredibly annoying and ultimately was the reason we switched away from the system because if the user closed the browser before the data was processed then it was lost.

Antwort von PayJunction

Hi Sean,

Thank you for your review of PayJunction. To address your concerns, we hope to deploy an improved solution for Hosted Payments that utilizes webhooks for responses (rather than browser-based response). We can update you when we have an ETA for this update.

Alex
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Overall, a good experience

Bewertet am 16.1.2018

This software allows us to not do duplicate data entry, which save us time and avoids potential...

This software allows us to not do duplicate data entry, which save us time and avoids potential errors. The technology and Smart Terminal hardware has proved to be user friendly and more professional looking than a traditional terminal.

Vorteile

-Easy to switch
-Support throughout the setup phase was great
-Smart Terminals have a very professional look and feel. They elevate the client experience and give you the option for electronic receipts, saving paper
-Ability to electronically take checks via ACH

Nachteile

-Very seldom, but sometimes Smart Terminals freeze up having to start the entire process over after rebooting the terminal
-In our experience, we got set up with Credit, Debit, and Checks. After a month, our merchant statement was quite expensive compared to our previous merchant. Digitally processing our Checks was the culprit as the rate was pretty high. We now only do credit and debit and are happy with the cost.

Antwort von PayJunction

Hi Alex,

We're glad that the Smart Terminal has elevated your client experience as well as helped you avoid duplicate entry. Please call technical support at 800-601-0230 should your terminal issues continue. We'd love to see if we can help you find a long-term solution for that issue.

Rita
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Pay Junction Customer Support is excellent

Bewertet am 19.1.2018

Vorteile

Pretty easy to navigate. It usually is fast service for the patient and
they like that it does not make noise like in the markets.

Nachteile

Sometimes the machine gets uplugged. It is perched on a counter top
so it is easy for the patient to use. We have had techs from Pay Junction
help us to correct that.

Antwort von PayJunction

Hi Rita,

We're glad you made use of PayJunction's technical support team to resolve that issue.

The plug on the Smart Terminal needs to lock in to prevent it from slipping out and losing power. There's an adapter that can be used when Smart Terminal is laid flat on the counter. Information about this is detailed here: https://support.payjunction.com/hc/en-us/articles/214938168-Smart-Terminal-Installation-and-Setup-VIDEO

Debbie
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Rental Service Manager Review

Bewertet am 28.9.2018

The most beneficial aspect of this system is the ability to make changes to the pricing if needed...

The most beneficial aspect of this system is the ability to make changes to the pricing if needed the same day. The few times I have called for assistance they are very efficient and prompt with solving my issue.

Vorteile

I'm able to force a transaction through when the address does not match.

Nachteile

When a customer chooses "no" to use the same credit card for the remaining balance but then decide the day of the function they want to use the same card I'm not able to process that card again for the transaction.

Antwort von PayJunction

Hi Debbie, thank you for your review. We'd like to know more about the issue you're experiencing to better assist you. Please call our support department at 800-601-0230 and we'll try to resolve the issue you've noted.

Melissa
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Merchant Services Co that I have ever used.

Bewertet am 22.1.2018

Super fast processing and great reporting.

Super fast processing and great reporting.

Vorteile

Transactions are extremely fast, reporting is exceptional as is the customer service. I'm so glad I switched years ago, never looked back!

Nachteile

Sometimes the card machines will turn off and regenerate themselves, so we will enter the card manually.

Antwort von PayJunction

Hi Melissa,

Thank you for sharing your experience on Capterra. When the Smart Terminal reboots itself, it's likely because the power cable isn't locked into the Smart Terminal. There are grooves that need to fit into the cable, and it needs to be twisted 90 degrees. For a visual to help with set up, visit this support article: https://support.payjunction.com/hc/en-us/articles/214938168-Smart-Terminal-Installation-and-Setup-VIDEO

Kevin
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My absolute favorite

Bewertet am 28.9.2018

Using PayJunction has been the best overall experience of ANY prior processor used. Support is...

Using PayJunction has been the best overall experience of ANY prior processor used. Support is responsive and always friendly.

Vorteile

So easy to use and everything I would want is right there. Refunds are effortless. Researching transactions is fast and easy. Information I only hoped to get from other processors I have used is already provided on the website in an easy to retrieve form. The virtual online terminals are so easy to use and the signature capture is tracked. Love it !

Nachteile

I love everything about PayJunction software.

Antwort von PayJunction

Hi Kevin, thank you so much for the glowing review. We're happy to hear that you love our software!

Jen
Gesamtbewertung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent

Bewertet am 22.1.2018

It simplifies running credit cards and E-checks. I have been really pleased with the whole...

It simplifies running credit cards and E-checks. I have been really pleased with the whole experience.

Vorteile

What don't I like is more like it. This software makes running checks and credit cards so easy! Plus, I love how Pay Junction stores customers cards and information making it easy to run a card for recurring payments.

Nachteile

I really can't think of any Cons other than sometimes I have had one customer pay multiple times in a month and I have had to call Pay Junction for approval. Kind of a hassell if I am in a hurry but I can see the safety in it.

Antwort von PayJunction

Hi Jen,

We're glad you've had a positive experience as a customer of ours!

If you need your limits adjusted, you can follow the steps outlined here: https://support.payjunction.com/hc/en-us/articles/211053798-How-do-I-increase-my-processing-limits-

Stephanie
Gesamtbewertung
  • Branche: Tierarzt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Payjunction has been an amazing integration with ezyVet

Bewertet am 1.8.2022

Our overall experience has been great, particularly with customer service. Also, they beat our...

Our overall experience has been great, particularly with customer service. Also, they beat our rates from our previous processor, which were already low, so that was a plus too.

Vorteile

Payjunction allows our veterinary PMS, ezyVet, to seamlessly take credit card payments in one step. No more mismatched end of day sheets - everything happens in one step so everything always matches. Also the ability to send remote payment links for people picking up medications or for people that need to pay a bill has been wonderful as well.

Nachteile

I truly don't have anything I'd want updated on Payjunction's end.

Maggie
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Easy to use

Bewertet am 17.1.2018

Vorteile

I like that it can be used from different computers and even on a mobile device if need be. I also like the ease of recharging accounts.

Nachteile

The monthly fees from the credit cards.. although this isn't the softwares fault. I guess I would like to see more reports on days and time of days we bring in the most money.

Antwort von PayJunction

Hi Maggie,

You're exactly right when it comes to credit card fees. We never charge fake fees, a common practice in the industry, and only charge the Interchange rate + a small 0.75% markup. We'll take note of that report request!

Patti
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Easy to use, easy to understand

Bewertet am 23.1.2018

Vorteile

Information is immediately at your fingertips. It is easy to check on previous transactions or to process a current transaction.

Nachteile

Systems logs you out with no activity in just a few minutes (it'd be nice to have the cut off time to be at least 10 min.)

Antwort von PayJunction

Hi Patti,

Thank you for sharing your experience on Capterra! This support article details how you can make adjustments to your session timeout speed: https://support.payjunction.com/hc/en-us/articles/214406768-How-do-I-update-my-session-timeouts-I-keep-getting-logged-out-

jennifer
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

it's user friendly.

Bewertet am 17.1.2018

Vorteile

screens and menus are user friendly. the times i've used customer service either due to an user error or any other error they've provided solutions and courteous service.

Nachteile

when the internet is down we do not have any access to this software hence it doesn't help us. do not know if there is an offline option.

Antwort von PayJunction

Hi Jennifer,

During power outages we offer phone charge, which allows you to call a number and process a transaction when this occurs. You can learn more about phone charge here: https://support.payjunction.com/hc/en-us/articles/210469378-How-do-I-activate-my-Phone-Charge-account-

Additionally, our mobile app, which is in beta, will be usable in lieu of phone charge.

Kathy
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

This has been great to use. Very happy

Bewertet am 13.2.2018

Vorteile

This is very user friendly and if we experience any difficulties we just call and someone is very helpful to assist in problem solving. Everyone has been very supportive and is very helpful. The installation was very easy.

Nachteile

Sometimes there might a glitch in syncing with sycle but for the most part no real negative opinion.

Antwort von PayJunction

Hi Kathy,

We're glad you've had a positive experience using our software and contacting support for assistance.

Jennifer
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Overall we are very pleased with the software.

Bewertet am 15.5.2018

Vorteile

The ease of use of the program is great. My staff is very pleased with the ability to refund right from the transaction.

Nachteile

When we signed up there was a mobile app ad that was one of the main reasons we switched companies. The mobile app was taken down before we could even use it and still not available. very disappointed.

Antwort von PayJunction

Hi Jennifer,

Thank you for your review of PayJunction! The mobile app is now in the Apple App Store, we apologize for the delay. If you have an iOS device, you can download it now.

We will enable email receipts by next month, with more functionality to come.

Gerardo
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Using PayJunction is quick and very user friendly!

Bewertet am 19.1.2018

Vorteile

Not much training required, excellent user interface makes using it quick and easy! Can easy void and cancel transactions and pull any needed reports.

Nachteile

The only drawback is that the terminal is a little bulky, but other than that I do not see any drawbacks

Antwort von PayJunction

Hi Gerardo,

We're glad to hear our system has been helpful for your business and easy to use!

Pam
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Medical Office Super User

Bewertet am 28.9.2018

Vorteile

I really like how easy it is to set up recurring payments.

Nachteile

I sometimes have a hard time finding reports that I would like.

Antwort von PayJunction

Hi Pam, thank you for taking the time to leave a review. We'd love to help you find the reports you need, but need a bit more information about what you're looking for. Feel free to call us at 800-601-0230 for assistance.

Ladonna
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Job!!!

Bewertet am 2.10.2018

Easy to use, has all the reports I need to balance monthly.
We have been using for several years...

Easy to use, has all the reports I need to balance monthly.
We have been using for several years now, again I have no complaints.

Vorteile

Ease of use. Keeps history of use. Easy to search transactions.

Nachteile

I have no complaints, it works well for me.

Antwort von PayJunction

Hi Ladonna, thank you for your 5-star review! We're glad our system works well for you.

Christa
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

PayJunction has allowed us to take payments that we would not have otherwise been able to...

Bewertet am 22.1.2018

Receiving payments we were not able to obtain prior to using PayJunction.

Receiving payments we were not able to obtain prior to using PayJunction.

Vorteile

Ease of use. We can hire a new employee and with virtually one transaction, our employee understands how to run a payment.

Antwort von PayJunction

Hi Christa,

We're so glad to hear that it's easy to train your team on our system!

Greg
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

PayJunction

Bewertet am 25.9.2018

PayJunction has always been helpful.

PayJunction has always been helpful.

Vorteile

It integrates with our medical software.

Nachteile

Sometimes, rarely, a transaction does not cross over to our medical software.

Antwort von PayJunction

Hi Greg, thank you for your review. Transactions with integrators are very linear. The transaction goes through the integrator and then posts to us. So if it does not go through from the medical software to us, then the problem has something to do with the integration. You should give them a ring for assistance.

Michael
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

PayJunction software is second to none. Helps businesses run more efficient.

Bewertet am 19.1.2018

Vorteile

Recurring billing along with end of day reconciliation. Smart Terminal faces the customer for their purchases. Numerous ways for them to pay.

Antwort von PayJunction

Hi Michael,

Thank you for your kind review! We hope you continue to be a happy customer.

Elena
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I do not like being charged $35 fee if my monthly transactions are under 10K.

Bewertet am 16.1.2018

I like the easiness and comfort of software. I like that it stores list of customers

I like the easiness and comfort of software. I like that it stores list of customers

Vorteile

I love the software - easy to use and find customers, I can always recharge customer card if needed.

Nachteile

I like the software so I can't think about something that I Iike the least about actual software. I DO NOT like being charged if I process less than 10K a month

Antwort von PayJunction

Hi Elena,

Thank you for sharing your experiences on Capterra. While we do charge $35 monthly for not processing $10,000 or more, we do not charge common PCI fees, SAQ fees, gateway fees and volume fees, which are typical in the industry.

JENNIFER
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

EASY USE

Bewertet am 25.9.2018

Vorteile

The ease is using this program, as a new user it was really easy to learn. I like all the option on the side easily accessed.

Nachteile

knowing what options are available when a card declines, seems that things are declined easily when a zipcode doesn't match- if the alert said that we could check and rerun the card

Antwort von PayJunction

Hi Jennifer, thank you for your review. You can adjust your security settings to accept transactions with a failed AVS match. The decline response may not be displaying if you use PayJunction through one of its integrated services.

Tracy
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Payjunction

Bewertet am 25.9.2018

I enjoy the ease of not having a manual credit card machine in the office

I enjoy the ease of not having a manual credit card machine in the office

Vorteile

I like the use of online transactions. It is very easy to work with pay junction

Nachteile

No problems at this time. The cost, but I am sure it is the same with most companies

Antwort von PayJunction

Hi Tracy, thank you for the review. You are welcome to contact your sales rep to discuss your bill at any time.

Cyndi
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

PayJunction has made our credit card processing and deposits easier than ever!

Bewertet am 17.1.2018

Easy to use. Less paper and no more paper storage. Great customer support.

Easy to use. Less paper and no more paper storage. Great customer support.

Vorteile

No more little credit card slips and boxes of receipts to store! The time it takes to make the deposits everyday is less than half the time it took on our old system.

Antwort von PayJunction

Hi Cyndi,

We're glad to hear that going paperless has been a positive experience for you!