PayJunction Erfahrungen

We can access all previous transactions on the our computer terminal and it offers various ways to search for previous transactions(customer, amount, date, etc.). I was unsure about the paperless concept but now love it. The customer service dept has always been very helpful and easy to access.

The signature pad has on occasion acted up and signed for the customer while they are standing there.
Not sure about the pricing as we have other CC companies calling all the time to try to get us to switch and their quoted rates are often less in the cost plus scenario than our rate at Pay Junction. However, it is very rare that one can compare exactly because of multiple hidden fees and Pay Junction has very minimal extra fees so far.

Ease of use, the website is very user friendly and detailed. Every new employee we had picked up on the process and directions very quickly

Inability to make PIN or debit purchases; runs transactions as credit only which results in higher costs for the company and customers are confused by it

The best part of the PayJunction Software is it's ease of use and wonderful technical support, I am a developer and when giving them a call I got immediately transferred to another developer so there was no language barrier or trying to deal with a rep that doesn't understand the technicalities of an issue.

The thing I don't like the most about the PayJunction software is that when I was using it, there was no way to have their server perform a post callback, meaning I had to send application data back to our system for tracking via, the clients browser in a custom receipt page. This was incredibly annoying and ultimately was the reason we switched away from the system because if the user closed the browser before the data was processed then it was lost.

-Easy to switch
-Support throughout the setup phase was great
-Smart Terminals have a very professional look and feel. They elevate the client experience and give you the option for electronic receipts, saving paper
-Ability to electronically take checks via ACH

-Very seldom, but sometimes Smart Terminals freeze up having to start the entire process over after rebooting the terminal
-In our experience, we got set up with Credit, Debit, and Checks. After a month, our merchant statement was quite expensive compared to our previous merchant. Digitally processing our Checks was the culprit as the rate was pretty high. We now only do credit and debit and are happy with the cost.

It's easy to use and look up past transactions.

There are cheaper rates for credit card transactions. We have received many companies to offer same business at a cheaper price. Would be interested if someone could contact us and match or beat the competitor's prices!

I'm able to force a transaction through when the address does not match.

When a customer chooses "no" to use the same credit card for the remaining balance but then decide the day of the function they want to use the same card I'm not able to process that card again for the transaction.

Transactions are extremely fast, reporting is exceptional as is the customer service. I'm so glad I switched years ago, never looked back!

Sometimes the card machines will turn off and regenerate themselves, so we will enter the card manually.

So easy to use and everything I would want is right there. Refunds are effortless. Researching transactions is fast and easy. Information I only hoped to get from other processors I have used is already provided on the website in an easy to retrieve form. The virtual online terminals are so easy to use and the signature capture is tracked. Love it !

I love everything about PayJunction software.

What don't I like is more like it. This software makes running checks and credit cards so easy! Plus, I love how Pay Junction stores customers cards and information making it easy to run a card for recurring payments.

I really can't think of any Cons other than sometimes I have had one customer pay multiple times in a month and I have had to call Pay Junction for approval. Kind of a hassell if I am in a hurry but I can see the safety in it.

The ability to do payment plans with our clients and either debit a checking account or charge a credit card really helps us manage our accounts better. I also love not having slips with signatures.

I don't like that certain cards have the client have to call and approve for it for our type of business. I don't like the 3-5 days delay for debits to come back to us.

I like that it can be used from different computers and even on a mobile device if need be. I also like the ease of recharging accounts.

The monthly fees from the credit cards.. although this isn't the softwares fault. I guess I would like to see more reports on days and time of days we bring in the most money.

Information is immediately at your fingertips. It is easy to check on previous transactions or to process a current transaction.

Systems logs you out with no activity in just a few minutes (it'd be nice to have the cut off time to be at least 10 min.)

screens and menus are user friendly. the times i've used customer service either due to an user error or any other error they've provided solutions and courteous service.

when the internet is down we do not have any access to this software hence it doesn't help us. do not know if there is an offline option.

The way it is organized. Pretty easy to find what one is looking for and has all the functionality we require.

The screens are a little too white-washed.

I love Payjunction because it allows us to send receipts via email and to auto post our payments. this has greatly reduced errors in posting payment and speeded up the process of taking payments. Now other staff members can take payments without having to use the credit card machine.

I would encourage everyone to consider switching there credit card processing vendor to Payjunction. One particular item I really appreciate not having to have is the credit card slips for patients to sign. They now sign in on the smart devi ce and rceive an email receipt. There is no need for the thermal paper receipts. We're saving money because of that.

WHAT I APPRECIATE MOST OF ALL IS THE EASE OF USE. THE NEW VERSION MAKES IT RELATIVELY EASY TO FIND WHAT YOU NEED.

WHEN PRINTING SETTLED BATCHES, CAN NO LONGER SORT BY DOLLAR AMOUNT. LOST THAT ABILITY IN YOUR NEW VERSION.

PayJuction is very user friendly.
Has great sorting options.
And overall is pleasing to the eye when working with in the website.

I like everything about it.
It is simple to use and very effective.
No issues from me.

Ease of use for patients and myself. I have found it much more user friendly than the previous system we were using prior to this.

No complaints. I have had no difficulty using the software, other than occasionally requiring refresh or hard reboot of the terminal if there has been a power outage.

We like the simple integration with our scheduling and invoicing software.

From a cost standpoint it is a little more expensive than other credit card processing options.

That it connects to Sycle! It's been so easy to process patients payments. It's very fast and patients seem to like the new system as well.

Chip cards require patients to really shove their cards in for them to work. Processing a refund via Sycle isn't easy, so I don't even use it. I process via the PJ website.

It was easy for our staff to learn and work the functions. Was pleased on the way the funds hit our account.

We have nothing bad to say about the software. One of the things we found is the fees to use the software was getting to be a lot for our small company.

Fast and easy to operate. There is minimal info required for all transactions. The option to send the customer email receipts.

Easy of use and user friendly interface (kept input time down as all our transactions were input from our back office people), kept track of chargers (this was very helpful because the information automatically loaded making for a huge reduction in input time for our administrative person), the dashboard. The dashboard quickly allowed us to view seasonality and monthly volumes.

The system is so easy to use, the monthly statement is easy to understand, no hidden charges, customer service is friendly and knowledgeable.

I haven't found anything I am unhappy with.

How user-friendly it really is! The staff was up and running with it very quickly. It took a very short amount of training time for the staff to get comfortable using it. Highly recommend this product!

At this time, we have not found any issues with this software. It is compatible with our computer system and it integrates very well with our management system. Highly recommend Payjuction!