Phone2Action Grassroots Erfahrungen

I love the ease of use; it’s very intuitive to set up campaigns. And even more so for the user.

Integration with our email platform was a little tricky.

Allows you to take multiple types of actions (call, email, tweet) in one fell swoop.

Given that profiles are delineated by phone number, it doesn't work well for industries where brick and mortar locations are hosting your action-takers, because multiple advocates may be using the same phone line... and thus not tracked as discrete individuals.

I volunteer with a nonprofit organization who uses Phone2action for their advocacy actions. The system is so easy to use and makes it so simple to connect with your Legislators via email, Twitter and other social media platforms. I can receive text and email updates to remind me or update me to connect with my Senators and Congressman/Congress Woman. With a simple click of a button or two I am able to thoroughly communicate and advocate.

No cons at all. I love Phone2Action. Great program

Phone2Action provides a unique tool designed to maximize acquisition and letter generation campaigns by connecting directly to Facebook lead forms, a service that many of their competitors can't or won't offer. Additionally, P2A provides dynamic, impactful landing pages and action centers to fit any client cause. It is easy to set-up and maintain, and reliable from start to finish.

Additionally, flexibility to connect an entire Facebook acquisition campaign to a Phone2Action campaign, without having to connect each ad individually would help with scale. Although the benefit to accommodate unique forms for each ad is a plus.

By far the most useful feature is the integration to Facebook Lead Forms. Being able to quickly capture data using Facebook has allows us to send thousands of letters.

The setup process of a new campaign can be clunky. The UX of navigating between dashboards, different campaigns, and different targets is easy once you've done it once, but the first time can be a challenge.

The ability to upload multiple templates for legislator outreach

The dashboard is slow and doesn't show real time advocate action.

Very customizable, and excellent integrations with Facebook lead forms

Pretty buggy across different web browsers, usually run into timeouts when downloading reports.

I love that they are a new player in the space and can really do wonders for nonprofit organizations.

Unfortunately our integration has had problems and it still doesn't have the features we want it to have.

I've been using Phone2Action for about a 2 years, and have never had a problem. Right out of the box, the platform worked just as well as advertised (if not better). Also, their customer service has been amazing. They are always quick to answer messages and walk me through whatever issue I am having.

It is relatively bare-bones compared to some of the other platforms out there. That being said, It does everything that it is supposed to do, and it does it well. Also, they have recently launched a few new features, but I have not had a chance to use them since they are not included in the base package, so I cannot speak to those aspects.

The thing I love the most is the ease of access. There isn't a steep learning curve and whenever I found myself having questions, the customer service support replied to me within 30 seconds and were always able to solve technical questions about how my organization can best reach our constituents effectively and efficiency.

If I could change one thing about Phone2Action, I would alter the format of the space for constituents to take an "Action Alert" to best meet the needs of an individual action alert. I think I would appreciate more flexibility, though this isn't an enormous concern.

Ease of use, customer support and product functionality

More integrations with other platforms and greater amount of control over the account (User management)

This software is very user friendly. The directions are straight foward and easy to understand. The customer service is incredible. The staff are very responsive and are quick with a solution or answer to my questions.

There are certain things in the software to which I had access to change For example, I wish i could change the justification of the sub-title in the "take action" box. However, there's no option available for that. Also, there's no option in the "take action" box to to change the name of "cell phone" to just "phone." This has confused some people who have answered our call to action and then thought they HAD to provide a cell phone number and didn't complete the action because they either don't have a cell phone or didn't want to give out their cell number.

I like the ease of use, the user interface, and the 24/7 customer service. They are great at answering every question and helping me when I need help navigating the platform.

The cost is pretty pricey but we are very happy with the product and support so it’s worth it.

It is exactly what we needed for our engagement and the customer service is the best out of any service provider we've ever worked with.

We would like more robust report tools and data analytics.

What we liked most about the software was the text to action capability followed by the ease by which we could customize action alerts to our various grassroots campaigns.

The software also incorporated very well with our online advertisements and helped us gain more new advocates than with previous software platforms.

The cost can be a bit high for smaller organizations.

Our base supporters are constantly writing to tell us how easy our P2A campaigns are to use. They appreciate being able to engage in a way that is easy and quick!

There are a few functionalities I wish the software had that aren't currently included, including allowing the user to choose from different email templates to use.

P2A can be daunting at first but after your first campaign, you realize how easy the process can be. I love that P2A is user-friendly and delivers results - fast.

Recognizing that this would have limited functionality, I wish there was a P2A app to use on the go.

24/7 customer service
ease of texting
analytics dashboard

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