Netchex Erfahrungen

I love the whole system! It's hard to say what is the best thing because it has so many features that I love. The ease to get around in the system is awesome. It offers so many training videos so if you aren't sure about a feature or best of all you can call customer service and they will help you. I have never met a better service team than Netchex!

I really don't have anything I dislike with Netchex!

My support team is amazing! They are always very polite, knowledgeable and prompt in their replies to my questions/issues. The updates they have made recently have really improved the user experience (staff, manager and administrator).

My wish is that the integration with my onboarding system was more robust.

I love the integrated platform. With our old payroll company you would have to make the same change in several different areas of the software. With Netchex it only takes once. This system is so user friendly it makes training a breeze. And the customer service is second to none!

The only downside for me is I wish the time and attendance side was a little more updated with options.

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

The fact that it takes on the complexity of payroll processing and allows me to focus on motivation of employees.

The user interface was lacking for a long-time, but recently has become much better. The best to overcome this would be to pay users to come demonstrate to NetChex software developers how they are using it.

Customer Service support is awesome, everyone is very professional and extremely helpful.

My company wishes we could use all the software has to offer but their applicant tracking tool does not supply us with everything we need.

Everything is easy to use and if I can't figure something out, the customer service team has been the best at walking me through step by step.

There are been features in established reports that I wish were available, but I can also create a custom report to get that information.

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

My favorite part is the payroll process itself is very user friendly and fast compare to previous software.

If I had to give a con is that holiday pay does not populate in time cards for managers to review.

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

Very easy to navigate.
Many areas of our payroll go much quicker now that they are not as manual. We are able to upload data easily into payroll.
We love that employees easily have access to their information - whether it be a checkstub, W2 or direct deposit information.
Managers can quickly and easily approve/decline leave requests and then those approved populate into employee timecards.
Customer service is A+!!
Reporting is super easy and customizable.

I wish there was more detail in the accruals section.
Reports need to be able to drill down all the way to the position level.

The ease of clocking in for employees either on the phone APP or at their terminal.

When the payroll is finally completed, it is a bit more accurate than our previous software and takes less time to complete

The training was so less than what was expected. The guidebooks do not even show the applications that we need to use for our business and getting someone on the phone to help is next to impossible. You are at their mercy when you are at a standstill to answer your questions or fix mistakes when you need them.

Netchex is a all in one system, time and attendance, payroll and reporting. Able to access in multiple locations if need be. Love that it is cloud based.

Would like more features that can be tuned to each company. And reporting structure, more features. I would like to be able to change some of the attendance reporting. More graphing capabilities.

What I like most about this software is that it is user friendly. By using this software my everyday workload has become more efficient.

What I like least about this software is that there is not more educational videos and instructions. Other than that I really love this software.

ACA and payroll management. During the PPP loan process, they provided lots of reports to make applying easy!

Nothing. It has everything we need to process payroll and manage our employees.

Netchex provides so many solutions to common problems for small businesses. If you need it chances are they have thought about it and perfected it. The best part though, is the customer service. You always get the answers you need when you need them. You can ALWAYS get someone on the phone to help.

Time and Attendance is accurate and easy to use. In the event you have to make a change it is very simple to do.

Login needs to be streamlined so that once you enter your user name and login, it automatically goes to the password field rather than requiring another tab or mouse click

Netchex has a very responsive customer service team. In fact, up until just a couple months ago, a real person even answered the phone when you called the main number. Payroll is cloud-based, with real-time updates, and lots of reporting, including self-customizing reports, to help with everything that goes with payroll.

The onboarding and recruiting/hiring features haven't worked for our business - they weren't a good fit for the volatility of the industry we're in. This was disappointing, as that was one of the reasons we chose Netchex.

User friendly, intuitive and easy to train personnel. The customer support is genuine, I love speaking to people who really want to help.

Screens blink between fields. After entering some information you have to wait for the screen to reset to continue.

Employees see it as user friendly. Admin easy as well.

Need to be able to share reports. Would like to have an option for an attendance tracker since has Time Off Request.

BEST customer service ever! Every question and issue has been addressed quickly and accurately, and the customer service people are very patient and friendly.
Easy to export GL entries to Quickbooks.

I'd like to be able to save a report, then use it later as the basis for another report, but not replace the first one. Also when people leave, knowing how to set up all the deductions so that everything is calculated correctly for the final paycheck (especially accruals and 401K contributions) is not easy.