Netchex Erfahrungen

The website is very easy to use. It is pretty self explanatory on each screen. The payroll module is easy to learn and the reports are plentiful.

Netchex is any easy to use point and click payroll, attendance software. The ease of switch to Netchex from our previous online payroll platform was appreciated. They set up multiple training sessions with our Administration and Office Manager teams to ensure ease of use. They have been helpful in answer all of our questions and making the transfer seamless.

The onboarding process seems slightly redundant for our new employees. They are required to attach documents for every step of the process, even if there is not necessarily one to attach. We have received some complaints there, but otherwise all is good.

Not user friendly anymore. Before it went public customer service was great. You could talk to someone on the phone.

See above. Not user friendly. I preferred the old Netchex

Payroll and benefits. Integration back in was not easy. Today, implementation of programs in smoother with may walk-throughs and support.

Benefits has always been my qualm since 2017. Benefits overhaul has been on the roadmap way too long.

It is super user friendly, customer service is always helpful and quick to respond.

I really currently do not have anything negative to say.

Ease in clocking in & out of work, you don’t have to log in and navigate to punch in/out, you can just enter your username and password & click punch in/ out.

It’s glitchy sometimes and has trouble loading when trying to punch in or out for work. It also logs you out if you don’t punch right away.

Netchex is a very easy to use program that is also very accurate. I would recommend to any dealership/ service department.

I have zero complaints! I’m saddened that my company no longer uses this program as it was amazing.

We find this software very easy to use, has a wide variety of features and reports. We have tried other
Payroll services and they do not compare to what Netchex offers in features. Customer Support is very good and fast to respond.

I have not found anything to date that we do not like about this software.

The home page/dashboard is the best feature of this software because it clearly displays all pertinent employee information that might need to be accessed quickly such as work scheduling, time punch card, time off balances, etc. I also like that there is a mobile app option.

This software seems to have a lot of glitches and down time. Our time punches often seem to disappear or change on their own behind the scenes. This is frustrating because if it is not caught in time, it can cause discrepancies in payroll that take time to correct, which can then cause financial hardship for employees!

Netchex is user-friendly and so much more than a payroll "software as a service". I have moved almost all HR functions to Netchex, from recruiting to onboarding to COBRA - Netchex does it all! Every client has a dedicated service team, so someone is always available to help and familiar with the account. I prefer submitting my issues/questions via their online portal so I have a log I can always reference, but when it is ultra time-sensitive they are on my speed dial. They even "create the case" for me so it can be tracked.

The only downside to Netchex is because they are so far ahead of the game, their new product offerings are in development and testing longer than advertised. I'm always hungry for more!

What I like most about Netchex is that all of my files are in one place. All I need is internet access to be able to access any employee information and/or documents, from anywhere! I also love the communication with my awesome service team.

What I like least about Netchex is that I didn't have more one-on-one training with the software from a Netchex expert or in a classroom environment. I truly feel that I would've gained much more knowledge and less initial frustration/misunderstanding about the software.

It is logical, making it very easy to move through and complete tasks quickly. It you hit a snag, the help links are at your finger tips and written in a straight forward complete manner.

Learning to remember the printed reports show up at the bottom of the monitor screen as an icon instead of auto populating.

It's nice to be able to check your hours and also if you're in management to see what your team is doing daily. Also nice to have easy access to your I-9 and other important info

It's only as useful as your team lets it be. You need to have people who actively update it and use it correctly to see the best functionality from it

Our client support team is great! They're helpful and responsive. The onboarding process has been amazing in that it automated how we bring people into our company. The experience has been a significant improvement from how we used to do it. Love having all new hire paperwork completed electronically!

Updates and rollouts have not gone very well or been communicated well this year. Also, effective dates in the system mean nothing when it comes to payroll -- they're not tied to when deductions go into effect.

Pro: Can centralize a lot of the needs our company has. You can place all of employees forms and information in one place. You can smoothly transfer new hires into the system and even move them from one location to the next easily.

Con: Don't always have the luxury of being creative with some forms. When building the forms in the system for new applicants you are unable to be creative with the forms. Which can be a con. They do have pre-set options which makes decisions process easier but not always what you have built in your mind. They are great about working with you and building that across the seperate companies and they are easy to use for a new hire.

I like that I can contact customer service and get help when we need it.

There is some information we can not see on employees unless we run a report right now.