TUIO Erfahrungen

I use this software as part of my kid's school sign-up forms and administration. I find it easy and convenient.

I don't have many cons. Perhaps the forms section could be easier to navigate but basically fine.

The support staff at TUIO is amazing, they are quick and very helpful.

The only 2 thing that I would like to see developed is to have a conversation to happen if a stop payment occurs before it happens. Sometimes the student is still enrolled in the program and they do a stop payment and that results in a charge. but if a conversation could occur before that would be better. The second thing that i would highly suggest to be improved is how withdrawals show up on parent's statements. since it is a series of numbers some people don't recognize what the payment is for.

Nothing. This product was useless for my child care facility and day home agency.

This program is useless for my business and the features they promised (that could actually help with my admin tasks) were actually not available. I can't use it and I tried to cancel before I even rolled it out to my parents; I still have to pay for the full 3 years. They did nothing except a one hour session to tell me how to do the things I was told they would do.

TUIO has been great in helping us organize our billing and enrollment! Customer service is always available and so helpful!

So far we are happy with everything! I just wish I had more time in my day to further explore everything TUIO has to offer!

CUSTOMER SERVICE, OPEN TO RECOMMENDATIONS AND IMPROVEMENT IN THE SYSTEM.

RESTRICTIONS IN SETTING UP DIFFERENT PROGRAMS AND OPTIONS

The customer support is amazing! They are always there when I need them. They make themselves avalable through email, quick chat, meetings, and phone calls!

Nothing! The navigation can be hard as a new user but is instantly made easy with all of the help guides provided to us from their experts.

Easy to use, lots of functionality, low fees, great support.

Some things need approval, which I get. Sometimes things are hard to find, but they are quick to teach you where it is.

Quick set up with great customer service. All questions submitted to the support team are answered quickly.

Some parents have trouble using TUIO. The credit card fees are high however parents still like having that option and the automatic payments make things a lot easier.

With TUIO, payment processing is easy and the software is easy to setup and use.

I haven't encountered issues yet with TUIO

Parents are able to easily pay how they like. No more checks in the mail, unless they want.

Unable to have programs that parents can pay as they want until the balance is fulfilled.

I did not have to chase parents for fees anymore

I wish there was a separate column for bounced payments/nsf's

I like that Tuio is easy to use and I am able to see who has made payments quickly.

I did know about the fee of of someone paying outside of Tuio and that if it were marked they paid outside there would be a charge.

We like that TUIP allows us to put our focus towards other school things and not so much on tuition and enrollment.

When there are returned fees we have to pay the $1.50 processing fee.

We are a very small school that can't afford much extra but Tuio has been affordable for us and also very useful in managing our tuition payments. I no longer have to deal with checks or cash payment but there is a place to take care of that if it happens.

It can be a little overwhelming as one is onboarding but the team is great to answer questions. There are still things I don't quite know how to do such as run reports but it doesn't keep me from using Tuio.

TUIO sends me alerts and notifications when an invoice is overdue.

Sometimes I have technical problems an a program won’t load.

The customer service is by far the best thing about TUIO. They are so kind, helpful and responsive. Our parents love TUIO and so do we!

Nothing. We're very happy with TUIO. I'm excited for future updates like attendance software.

The best part of using TUIO is the fantastic customer service provided by their team. You can get in touch with someone almost instantly for support and answer to your questions.

It does require some getting used to as any new software does but it is not overly complicated.

Integrations has been great ! Ease of use to check if parent has paid.

I haven't found anything yet that I don't like.

TUIO helps save time and it has helped us streamline our payments management

We are unable to process credit cards if a parent is at the center and wants to make a payment. The system has not been updated to add our EIN number to the invoices which is necessary for tax credits for parents. Also when we enter student details TUIO only generates invoice with one parent name so if the other parent wants to get a FSA credit from work they are unable to do so and we have to give them a manual invoice. Group messaging is not possible yet

I have nothing but good things to say about TUIO. We went from using another company and being on paper, to switching to TUIO, and all online platform that has helped up with enrollments, tuition, and forms. This program is also super easy for our parents as well. Since having TUIO we have happier families and happier staff because of the ease of TUIO.

The ONLY thing i can think of would be not having more options to make a more customizable form for parents.

I love the customer service. I always get help instantly and my issues are resolved almost instantly!!

Some of the applications aren’t super straight forward. Could be slightly more user friendly to create things like forms

Tuio is user friendly and has a lot of great features. We only use for payments, enrollment, and student form management.

Form creation is a tedious process because you have to enter in each component of the form. Sadly you’re unable to upload a document and build a form like adobe.