TUIO Erfahrungen

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

The software is easy to use and intuitive. Customer support is very accessible and typically has answers to questions in a timely manner. I've often used the chat when needing support and almost always I get the answer that is needed and when it is not I usually get a follow up when issues are identified.

Integration was not difficult at all and someone was always available if I had any difficulty. Perhaps a more comprehensive account interface might be a little easier. For example: Parent as the account holder and children listed under each parent instead of each child has their own account and is associated with each parent. I can describe it more if you wish to contact me.

N/A - I don't like the software. Parents didn't like to use it either.

Parents hated using it; QB integration wasn't easy at all; payments took much longer to be received than promised

Ease with which we can take care of all our invoicing and payment processing.

Have been giving feedback to the TUIO team re: make available enhanced ability to send emails to our clients directly. Currently using 'Mailchimp'. Other small features such as ability to 'Export' data from different tabs.

TUIO is a paramount tuition management system which allows me to centralize all enrollment, wait list, billing and payments. It provides in real time a precise picture of what is going on in my business - financially. I am able to communicate well with clients and they love making their payments monthly on TUIO. It’s an integral part of my school now.

The only criticism about TUIO is the fee that our clients pay when using their credit card. Many who have have switched to an alternative method of payment.

Very quick onboarding and simple low pressure barrier to get started. Software itself is simple and cleanly designed and straightforward to use. We really liked the ability for families to manage their own payment methods and choosing a plan that suits them best. When they run into issues, they are able to reach out to TUIO's support directly which saves us a lot of overhead time. We are a learner-driven community and this allow us to live to that promise and not to need too many staffs to support the back office.

Some UI/UX elements were confusing especially a new family is onboarded through the system. Given it's a startup company, we trust that they'll be able to hammer out and make improvements frequently.

This product is very useful and helps manage all payments that have been paid or are outstanding.

There can be difficulty in parents setting up their accounts, receiving notifications or accessing their account. Debit fees taking 3-4 days to process also hinders progress.

Gave our parents payment options; application feature w/ deposits

We struggled with setup - it was mid year and we were transferring data by hand to get up and running in a hurry.

We use Tuio for payment processing. Tuio has made this process so easy to use and retrieve information instantly.

There is much we don't like about this software.

We are just starting to use the program and understand all it can do for us.

Nothing yet. We are still getting use to the product. When we have a problem, we schedule an appointment.

This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.

I wish our International parents were able to access the payment portal.

Extremely easy to set up and use for administrative and user side with a clean UI. Easy to organize, categorize and search through the database.

They could allow the administrators to have more access to setting up payment methods, but I understand why they restrict it.

It is easy to use. Easy to navigate. There are always positive changes to this software and always making it better for our business and easier for our parents.

I can not find anything i DON'T like. Im not sure anyone would find anything they didn't like.

Once we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.

TUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.

I love not having to chase parents for money as much.

I wish you could duplicate an existing program. Our programs are often very similar in dates and wording, so it would be helpful to just have to go in, duplicate a program, and update the pricing as needed.

It is so easy to use and super organized. Makes things much more efficient and streamlined.

I think the only feature we could use is the ability to upload videos.

Ease of enrollment and distribution of other forms during the school year

The payments take 3 days to process.The implementation was not particularly easy for me because I have minimum support internally and the support at TUIO assume that I am well versed already. However it worked out fine and I now know how to navigate the portal.

Customer service response. Any time we require help or support we receive a prompt response.

We need to work on make it more customize based on customer needs.

This is an affordable online payment system for my small preschool. I no longer have to collect checks and deposit them at the bank. It saves me valuable time.

It is not always easy to use. As an administrator, a few steps complicate using it—for example, the link between parent and child is not seamless.

Tuio is easy to use from both as an administrator and as a parent. The onboarding and ongoing customer service is excellent.

No role-based permissions. Some formatting could be customizable.

The software is easy to use and the new updates have made it more efficient compared to previous version

It does need more filter options to search for parents quicker

We like that everything is one place. We like that we not longer have to collect fees. Customer service has been timely and helpful.

We would like it to be easier to create forms, maybe some templates we could choose from.We would like parents to be able to use debit cards.We had some difficulty uploading. We had to have help getting our contract and handbooks on line. It seemed to be an issue with Google Docs.

It is easy to use. Customer service is great. Onboarding was a breeze. Great alternative to FACTS/Renweb for a small startup private school.

Would like to see it integrate a little easier with accounting software for nonprofit IRS reporting.

Very easy to use and easy to see invoices. Shows

Need give more information regarding privacy and security.

Very simple setup and parents praise it for the most part

Need more notifications about payments not processing or someone removing their payment method