Apptoto

4,8 (93)
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Automatisierter Terminübermittlungs- und Planungsservice

Gesamtbewertung

4,8 /5
(93)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,8/5
Bedienkomfort
4,6/5
Kundenbetreuung
4,7/5

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93 Bewertungen

Benedict
Benedict
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Appointment Integration

Bewertet am 27.9.2023

I had a couple of questions and got rapid answers. Overall, it works well for capturing client...

I had a couple of questions and got rapid answers. Overall, it works well for capturing client appointments into Google Calendar; and contact information into the Mathnasium CRM.

Vorteile

Apptoto is "required" by Mathnasium. I'm pleased that an option exists for scheduling assessments and trials. I have my own internal appointment system for existing students that works well for my needs. In absence of a scheduling system, I may use AppToto.

Nachteile

The only "feature" that I would like to have is for a system to externalize our internal appointments.

Katrina
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Apptoto is a MUST to succeed!

Bewertet am 13.6.2023

[sensitive content hidden] and the team of support is always there for the problems that come our...

[sensitive content hidden] and the team of support is always there for the problems that come our way in scheduling.

Vorteile

Staff is supportive, the full customization is great and the power the automation keeps everything at our company's fingertips

Nachteile

They are always improving, there is nothing.

In Betracht gezogene Alternativen

Microsoft Outlook, Calendly und Zoho Meeting

Gründe für den Wechsel zu Apptoto

Apptoto allowed us to keep how we do scheduling and improve our system, allowing our admins to truly take care of our clients, not have to make reminder calls or follow up so many times. Being able to have the automation, the way we want it, and have the online scheduling ability with MULTIPLE calendars, is exactly what we needed. Over the last 4 years, we were able to grow by 30% each year with clients and the Apptoto system was built for scaling the business to 10X, without bringing on extra admins. Blumark needed a long-term solution, and this was it.
Ilse Yolanda
Gesamtbewertung
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Apptoto is an all in app. You can organize almost everything from there!

Bewertet am 19.4.2018

I think this app is usefull for business people who are always on apointments. It helps them to...

I think this app is usefull for business people who are always on apointments. It helps them to not forget meetings, this way for customers and clients.

Vorteile

Using voice, email, and SMS text as appointment reminders is very usefull. Also you can make your oun reminders just the way you prefer it. It is an easy to use app and it's cool to cutomize it your way.

Nachteile

This app is kind of expensive. If you need something for few people, it would be ok, but if you have a big company, this is not the best option for you.

Jessica
Gesamtbewertung
  • Branche: Bildende Kunst
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Apptoto integrates the best with google calendar at the most reasonable price :)

Bewertet am 4.12.2022

The apptoto team has been very helpful and accommodating to the needs for our business, they listen...

The apptoto team has been very helpful and accommodating to the needs for our business, they listen and make changes to the software when possible to improve it in ways that are useful to us, and the software never glitches.

Vorteile

Its easy to customize, communicate with our clients, sync to our google calendar, and access the customer service when we need help.

Nachteile

My biggest complaint was that when the client replied it did not edit the text of the calendar to add their response but they coded that in the last update :)

In Betracht gezogene Alternativen

Square Appointments

Warum Apptoto gewählt wurde

Cost and the ability to use our all the features but maintain our google calendars instead of switching to theirs own calendar system.

Zuvor genutzte Software

Square Appointments
David
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Auto RSVPS made easy.

Bewertet am 27.10.2022

Vorteile

how it integrates with google calendar and makes the rsvp process simple for the recipient.

Nachteile

Not being very tech savy with limited time it took me a long time to utilize it to the best of its capability for our needs.

In Betracht gezogene Alternativen

Calendly, Vagaro, Appointment Reminder, Google Calendar und Sign In Scheduling

Gründe für den Wechsel zu Apptoto

Apptoto had a much easier confirm and cancel process via text message. The immediate prompt helps my folks make a decision right away. making it easier for the receiver to confirm or deny. which helps me see who to let the auto reminders continue to go to.
Jen
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I left but I'm back

Bewertet am 23.9.2022

Once you get it set up, the system runs itself. It is like having an additional employee!

Once you get it set up, the system runs itself. It is like having an additional employee!

Vorteile

The simplicity and it is easy to use. I left Apptoto but return a year later because I just couldn't beat it!

Nachteile

Setting up the campaigns was a bit hard but nothing I couldn't figure out.

Eric
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

it works great, recommend 100%

Bewertet am 20.2.2024

Vorteile

I mainly use the appointment reminder feature. I have used apptoto for many years and it's very reliable. I will definitely stick with them for along time.

Nachteile

No cons that I know of. If I do have to say a con, maybe get even more cheaper? but dont think that's possible.

Antwort von Go-Cort

Eric, thank you for your glowing review of Apptoto. We sincerely appreciate it!

It's fantastic to hear that you've been utilizing our appointment reminder feature for many years and find Apptoto to be very reliable.

We also appreciate your feedback regarding pricing, although we're glad to hear that you find our current rates reasonable. Rest assured, we're always exploring ways to provide the best value to our users.

Thank you for your loyalty and trust in Apptoto. We're honored to have you as a long-term user, and we're committed to continuing to exceed your expectations.

Justin
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Apptoto is a great appointment reminder for law offices

Bewertet am 11.3.2024

Love it and have recommended it to a lot of others.

Love it and have recommended it to a lot of others.

Vorteile

Easy to use, easy to setup, very affordable

Nachteile

There really aren't any features that I don't like.

Antwort von Go-Cort

Thank you so much for your fantastic review of Apptoto on Capterra. We truly appreciate your kind words and your recommendation!

It's wonderful to hear that you find Apptoto easy to use, set up, and affordable. Providing a seamless experience for our users is always our goal, and we're thrilled that we've been able to meet your expectations.

We're also delighted to hear that you've had such a positive experience with Apptoto that you've recommended it to others. Your partnership means the world to us, and we're grateful for your trust and support. We'd love for you to benefit from your recommendations as well, so we hope you'll consider being part of our referral program!

Juliana
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great scheduling tool!

Bewertet am 2.2.2024

It's a great and complete platform, easy to use!

It's a great and complete platform, easy to use!

Vorteile

The platform is very user-friendly and has technical support to help you make any changes

Nachteile

It would be great if you allow us a little more customization on the appointment page

Antwort von Go-Cort

Thank you for sharing your positive experience with Apptoto. Your feedback is incredibly helpful to our team.

We're glad to hear that you find our platform to be user-friendly and that our technical support has been helpful in navigating any changes you needed.

We'll be sure to pass along your feedback regarding customization options for the appointment page to our product and engineering teams. We're always looking for ways to improve our platform to better meet the needs of our users, and input like yours helps guide our development efforts.

Nicholas
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One of the best appointment reminder systems for Google Calendar users.

Bewertet am 25.10.2023

I think that Apptoto has the best flexibility of any reminder system I have worked with and the...

I think that Apptoto has the best flexibility of any reminder system I have worked with and the integration with GoogleCal is second to none. It has a bit of a learning curve but having reviewed at least a dozen appointment systems, the inability to reproduce what apptoto does has been a big factor in not choosing them.

Vorteile

The fact that it just works with contact info in the event's description makes reminders so easy without the need of an overly complex appointment system.

If / then logic makes it very easy to cover all the bases on one screen.

Two-Way SMS has been a very useful feature for appointment follow-ups or just easy communication with clients who prefer SMS.

Updated appointment statuses in calendar headers lets you know client confirmations at a glance. Extremely helpful across multiple calendars.

While I haven't used payments aside from testing, it does look like they added an important feature, the ability to make custom payment descriptions for transactions.

Nachteile

It can be a bit complicated to set up a full range of reminder / follow up messages if you are not computer savvy but I imagine if you are considering this software, you have the right skillset! :)

Sascha
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exceptional product

Bewertet am 8.1.2024

Our clients are happy with the reminders and are able to leave a message on confirming or rescheduli...

Our clients are happy with the reminders and are able to leave a message on confirming or rescheduling appointments via email. They also appreciate the invites and reminders.

Vorteile

It's easy, convenient and cost friendly. The representatives are very helpful.

Nachteile

There really isn't anything that we do not like about apptoto

Antwort von Go-Cort

Thank you so much for the amazing review Sascha! It's great to hear that your clients enjoy and appreciate the reminders, as well as the interactive options to confirm or reschedule as needed!

Brian
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customers Love Apptoto

Bewertet am 12.7.2023

It has streamed lined our reservation options for the automotive repair side of our business. My...

It has streamed lined our reservation options for the automotive repair side of our business. My customers have less missed appointments, and when something does come up last minute they have a way to reach out via text and let me know they won't make it in the next day. These texts come from Apptoto so the customers are not accessing my personal cell phone to send these text responses.

Vorteile

This is an amazing value for the cost! My customers love it and often comment, they wish their doctor's office or dentist would use this software. We have been using this for 2+ years now and it works flawlessly with my Google calendar.

Nachteile

If I accidentally input the wrong phone number for a customer it sends a text to a random person. We do automotive repairs and the unsuspecting person gets concerned when our text reminder tells them their car is going into the shop at 8 am. This is my mistake and not an Apptoto issue. This has happened only twice.

Michelle
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Works well for me

Bewertet am 7.12.2023

Vorteile

It's easy for our leads and clients to schedule appointments.

Nachteile

It's powerful enough that set-up can be a little complicated/confusing.

Ric
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Great Tool for My Counseling Practice

Bewertet am 12.6.2023

Very reliable. My clients really appreciate the reminders.

Very reliable. My clients really appreciate the reminders.

Vorteile

Reliability is what I appreciate the most; and also cost effectiveness.

Nachteile

No cons that I can think of. It's been a great help since day one.

John
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Super program / Super programmer

Bewertet am 16.4.2023

Excellent. Superb addition to our law practice.

Excellent. Superb addition to our law practice.

Vorteile

Everything, and especially the ability to stretch its functionality to implement various email and sms messaging drip campaigns, in addition to appointment related one online scheduling capabilities. Really impressed with interface with our CRM, which does not provide an API interface,

Nachteile

None.

Rocio
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Why didn't I start using it sooner?

Bewertet am 30.3.2022

My clients are able to schedule appointments on line- an added bonus I was not initially aware of -...

My clients are able to schedule appointments on line- an added bonus I was not initially aware of - and my clients get reminders 3 days, 24 hours and 3 hours prior to their appointment.

Vorteile

I love it that it can confirm appointments for my clients on the spot and sends reminders of the appointments. No more, "I didn't know" excuses.

Nachteile

Could improve on multi-language options - I use Spanish primarily so that would be a plus.

William
William
Gesamtbewertung
  • Branche: Finanzdienstleistungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing support team to back up a simple yet robust platform

Bewertet am 17.5.2018

Multiple booking pages so I can separate our offerings into dedicated pages.

Ability to charge...

Multiple booking pages so I can separate our offerings into dedicated pages.

Ability to charge for appointments.

Campaign features to drum up more business.

No restrictions on fulfilling my agencies needs with the features of the software.

Great relationship with the support team and help desk.

Vorteile

Ease of use, excellent value for the money, feature rich which allows it to expandable far beyond a basic booking engine and amazing support to boot.

Nachteile

The embed code generator had a glitch and was leaving out the S in https:// however this is actually a pro not a con because their support team jumped right on it and corrected it.

Now that's a great team.

Antwort von Go-Cort

William, thank you for your review. We really appreciate the positive feedback.

Jeffrey
Jeffrey
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Pay per use reminder's that are a boon for business

Bewertet am 7.8.2018

Vorteile

I've been pitched reminder systems for years, with most wanting a flat monthly fee regardless of the usage, but AppToTo's pay per reminder system is super efficient, and I'm only paying for what I am using.

A missed appointment costs us at least, but the reminders are only (less when bought in bulk). I am so far ahead on the cost, that I really couldn't justify not having it! If you are scheduling 40 appointments per month, it's a cost.

Nachteile

Better break points for bulk reminder purchases.

Ann
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great update for our clinic

Bewertet am 20.10.2021

Very happy.

Very happy.

Vorteile

Puts appointments times right where our customers will be most likely to see them...on their phone!

Nachteile

Names sometimes auto load and sometimes don't.

Anthony
Gesamtbewertung
  • Branche: Psychische Gesundheitsfürsorge
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Love this app for appointments and reminders

Bewertet am 12.10.2022

I am a very long time customer with Apptoto. [SENSITIVE CONTENT] personally helped me set things...

I am a very long time customer with Apptoto. [SENSITIVE CONTENT] personally helped me set things up years ago when I started using the service, and will respond to my requests for product support.

Vorteile

It syncs with my Google calendar, and I can customize the messages that are sent to my customers.

Nachteile

It honestly does everything I expect it to.

Sarah
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great for Scheduling

Bewertet am 1.12.2021

There is tech support available via chat and they are able to make corrections and trouble shoot my...

There is tech support available via chat and they are able to make corrections and trouble shoot my account.

Vorteile

I like the booking page feature where I can send a client my calendar and they can select a time. It makes it much easier to schedule. I find people are more responsive when they can schedule online.

Nachteile

There have been some glitches that were probably user error. My calendar was synced to a different calendar and it was sending the incorrect reminders.

kely
kely
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

It's a good application

Bewertet am 20.6.2018

It is very nice to have a reminder of appointments by SMS, voicemail, email ...

It is very nice to have a reminder of appointments by SMS, voicemail, email ...

Vorteile

Being able to have access to SMS, email and voice messages as reminders, in addition to being able to reschedule appointments to the instangte is a great help, is an application that does not require much effort to give it utility since it is easy to work.

Nachteile

It seems to me that its cost is quite high, to be useful it must be with a larger organization, where it requires a permanent reminder due to the high demand for work.

Antwort von Go-Cort

Hi Kely,

Thank you so much for taking the time to leave us a positive review. We really appreciate the feedback. It helps us get better.

Katrina
Katrina
Gesamtbewertung
  • Branche: Rechtsberatung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great for text communication, a little steep learning curve on calendar reminders but worth it

Bewertet am 23.4.2021

Been create to confirm/reschedule appointments and send quick texts to clients and others.

Been create to confirm/reschedule appointments and send quick texts to clients and others.

Vorteile

Great for text communication, a little steep learning curve on calendar reminders but worth it for the price. I did test drives for several other products and they were super expensive for a small company like mine. I much appreciate the partial integration with my matter management program, Clio, and the delay send texting.

Nachteile

A bit of steep learning curve for the calendar reminders.

Jeff
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great add-on for our business!

Bewertet am 20.2.2019

Apptoto has been a great system for us to obtain confirmations for customer appointments and...

Apptoto has been a great system for us to obtain confirmations for customer appointments and reminders for our clients. It has been very reliable over multiple years, and would recommend it to anyone having to manage large amounts of client appointments. Great support team too!

Vorteile

It integrates seamlessly with Office365, easy to configure multiple message types, and has made our customer appointment process much smoother and more consistent.

Nachteile

Occasionally it will pick the wrong contact for the message, but those issues are rare.

Jaime
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent functional software

Bewertet am 12.1.2021

I used other free trials when I chose Apptoto, and Apptoto was the easiest and the one that most...

I used other free trials when I chose Apptoto, and Apptoto was the easiest and the one that most met our needs. You can write the content of your automated messages, and it has automated translation to other languages.

Vorteile

I'm a psychotherapist and have my schedule on Google Calendar. Apptoto pulls automatically who's scheduled, and sends them automated one reminder text or voice message 24 hours before scheduled time, with an option for them to confirm, cancel, or reschedule, and another text message when session is about to start with the link to their video session.

Nachteile

I liked pretty much everything. Maybe you need to be a little computer savvy to program it, but it didn't bother me. If you have any questions, their support team will quickly clarify.