RO Innovation Erfahrungen

I've used 3 different customer reference management platforms over the past 12 years and RO Innovation has proven to be the most impactful one for getting customer advocates into the sales teams hands. As an administrator, the simplicity of the platform allows the reference team to focus on curating new advocates vs. administrative tasks. The integration into Salesforce is a key part of the platform for sales users, giving them access to RO Innovation via a tool they already use daily. With a large sales team, this self service aspect is key. Overall, the responsiveness of RO Innovation employees is incredible and they are a valued partner. They also give back to the customer reference community by hosting a can't miss annual thought leadership conference.

As my companies product lines evolve, I find myself tweaking the RO Innovation instance to include new dashboards, filter functionality and hosting training sessions. RO Innovation is not "a set it and forget it" platform. It has many capabilities and one has to be thoughtful of how RO Innovation can adapt to support new needs from your business.

RO Enablement is the best in class reference management platform available.
Full featured, flexible, and many, many options.
RO has options for not only reference management, but Content (Marketing Asset) sharing, and sales ennoblement tools.

Does not live up to the sales pitch in many areas.
The User interface is dated (even the new Responsive design).
Reporting is clunky.
Total lack of modern "Dashboard" views.

Ease of use and for both the advocacy team and sales team. Easy to find out who the contact person is an what they have done. Great for tracking

Not as easy to build custom requests on the fly. But the engineering team is awesome and will help build your request and meet your needs

Request management is easy to tract, especially at a product-level. Reporting is robust, and the support team is very quick to respond to issues and to implement fixes or solutions.

More hands-on, DIY access for Admin users would be great. Being able to view requests in queue by owner or by reference customer associated would be useful.

The tool has provide our sales team an easy to use tool when searching for references while giving them the visibility into not only product information but down to specific features that we use.

Only thing that I would like to see is a renewal feature included with active, rejected, etc. This is better option that selecting rejected and having a reason of renewal.

It's easy to use and intuitive and makes tracking customer reference activity simple and straightforward.

It isn't a great CRM tool and so sometimes managing those relationships is a bit cumbersome with this tool.

- UI is pleasing to the business user.
- Integration with salesforce
- reporting function makes it easy to understand gaps

- some functions aren't intuitive, when you go to "create a request", if you scroll down the page, and hit the + button, nothing happens. When in fact, the "create a request" pops up, but you can't see if because it is at the top of the page.

Quick searches even though we have a ton of accounts listed
Great number of separation fields
Reporting is robust for our needs

Best of breed usually costs more
Getting other aspects of the business on-board and trained on the application is sometimes difficult.

Easy to use. Like the Dashboards that were created for us when we first came onto the software. It doesn't ever seem to be slow to respond, usually very quick.

Does not have the capability to show you how often you have used a reference without running a report and when viewing the Requests queue, we can not view by person on the team that the request has been assigned to - again, you have to run a report.

The ability to customize and how well it aligns with our program. We like the ability to integrate into Salesforce.com.

The system looks dated. It can be a bit clunky at times because there are too many options. We need to figure out better ways to increase overall usage of the program and tool

It provides a central place for our internal teams to leverage case studies, videos and customers open to completing a reference request.

Developer resources are limited - sometimes it can take a very long time to see enhancements to the platform. In some cases we have had to wait over a year on things to roll out.

RO Innovation's tool can really handle all aspects of your reference/advocacy program. This includes the database of clients and contacts, documents, integration with SFDC, tagging, reporting and everything else. I haven't had a need for a functionality that the tool doesn't already provide.

The tool can be a little slow to navigate and the UX could use some updating, but these are fairly minor.

Great time saving through one single system with all the information needed for our valuable reference information. Easy to use UI and integrations.

Lots of options within the system can lead to a little bit of difficulty in getting the most out of the integrations.

very straight forward product with a very intuitive data structure. Very easy to read and I would recommend this tool to anyone!

Seems robust enough that you have many options to make it as granular or as simple as you may need it to be.

We use it primarily as a content repository and it's great. Easy to search and find specific content based on tags.

Unfortunately I have to say the customer support has been a bit less than expected. Slow response time.