Heroku

4,6 (305)
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Container-gestütztes PaaS zum Erstellen, Liefern, Überwachen und Skalieren von Anwendungen.

Gesamtbewertung

4,6 /5
(305)
Preis-Leistungs-Verhältnis
4,1/5
Funktionen
4,4/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,2/5

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305 Bewertungen

Matthew
Matthew
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Hosting Platform

Bewertet am 13.7.2023

Vorteile

I would say the ease of usage without much ambiguity is a catch for me. Have hosted a couple of web applications during the days of the free tier and also most recently but overall, it's a good experience.

Nachteile

Within the context of my usage, there's not much to like least about it.

Sam
Gesamtbewertung
  • Branche: Zeitung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Heroku is still one of the simplest and best out there

Bewertet am 2.5.2023

Vorteile

Configuring and deploying a system is still about as simple as it's possible to be, their add-ons market makes creating and managing your infrastructure trivial, and the simple push-to-deploy mechanism makes releasing new versions easy.

Nachteile

The only downside to Heroku is the price can grow faster than you might expect - though personally I don't mind this as the amount we save on not having our own devops team easily makes it worthwhile. I can see this being more of an issue for companies who have both an in house team and a Heroku instance.

In Betracht gezogene Alternativen

Amazon EC2

Gründe für den Wechsel zu Heroku

Configuration, management and troubleshooting would have to have been a manual process with Amazon services (the same would have been true for other cloud services) and this was what I was using Heroku to avoid.
Desalegn Wolde
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

subscribed for free, did not use it i am not using. but they are charging me everymonth

Bewertet am 5.4.2023

Horrible. They are thief

Horrible. They are thief

Vorteile

Nothing to like. They are unprofessional and cheaters

Nachteile

ones they start charging you, they will block you from your account. you cant login but they will charge you everymonth

Yashovardhan
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best Place to run node.js for backend work

Bewertet am 4.11.2022

Overall, my experience with Heroku has been good. They offer great service and are always improving...

Overall, my experience with Heroku has been good. They offer great service and are always improving their offerings. The documentation is excellent and the support is responsive. I haven't had any major issues with using Heroku. They make it easy to get my app up and running quickly and easily. The documentation is great and the support team is responsive and helpful.

Vorteile

First, it is very easy to use and set up. You can get your app up and running in just a few minutes. Second, it has great documentation and support. If you have any problems, you can usually find a solution in the Heroku docs or on the Heroku support site. And finally, Heroku is always adding new features and improving their platform. I also liked the ease of use and the concise documentation.

Nachteile

The least liked thing about Heroku is the way it charges for resources. For example, if you want to keep your app running continuously, you have to pay for a dyno (virtual machine) every month. This can add up quickly if you have multiple apps or need to run multiple dynos simultaneously.

Thiago
Gesamtbewertung
  • Branche: Hochschulbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Easy to scale PaaS in top of Amazon regions for your own or orgs git projects

Bewertet am 5.5.2022

Heroku has a friendly UI and set it up very easily with git flow inside a corporation. The way it...

Heroku has a friendly UI and set it up very easily with git flow inside a corporation. The way it scales up/down its really intuitive and makes a team work without issues. However, sometimes, the PaaS lacks in display some different regions availability and have a higher cost for private spaces, so need some planning before implementing in your org to check if fits with your needs.

Vorteile

The way Heroku let you scale up clustered instances using the dynos all through an friendly UI its a really useful feature that makes effortless get your app up and running to handle huge amount of traffic. Also its really simple setup a Review App pipeline created automatically by a git hook which makes easy create versions of the app based in a PR Review or purposed change.

Nachteile

I think Heroku lacks in display different regions in the free tier and also private spaces. This limit your application for certain regions - if you're planning have a Data Residency and Region availability isn't recommended in my opinion. Also Heroku depends 100% with Amazon availability - once some regions of amazon or ec2 was off last year, the whole panel wasn't able to access. I would suggest have a backup plan with dynos in a different provider to have resilience in third-party providers.

In Betracht gezogene Alternativen

Amazon EC2 und Google Cloud

Gründe für den Wechsel zu Heroku

I think Heroku still have an intuitive UI that makes easier for a team manage without go over so much documentation or troubleshooting if something happens. Also the company provide some support and buildpacks for legacy code, like frameworks such as Meteor and different Node versions.
Farzam
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to Use and Highly Flexible - A Winning Combination

Bewertet am 24.1.2023

I have been using Heroku for a few years now and have found it to be a great platform for quickly...

I have been using Heroku for a few years now and have found it to be a great platform for quickly building and deploying applications. It is easy to use, highly flexible, and can easily scale as needed. The only downside is the cost, but for many applications it is well worth it.

Vorteile

Heroku is a great platform for building and deploying applications quickly and easily. The user interface is intuitive and easy to use, and the service itself is highly flexible and powerful. With the ability to easily scale applications as needed, Heroku is a great choice for those who need a reliable and flexible platform.

Nachteile

The only downside to Heroku is the cost. For larger applications, the cost of hosting can be quite high. Additionally, some features such as database backups and monitoring can be expensive to add on.

Suman
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Heroku is easiest option for deployment.

Bewertet am 24.9.2020

I'd give 9.5 out of 10 for Heroku. This is the easiest deployment service I have ever seen. Add ons...

I'd give 9.5 out of 10 for Heroku. This is the easiest deployment service I have ever seen. Add ons and dyno scaling makes is very good tool. The have nice documentation too in overall.

Vorteile

It is the easiest option for deployment I have ever seen. And the option for addon is plenty. The option for dyno scaling is easy. Also Review app feature from Heroku is one of the most underrated features for them. We user review the app feature for all pull requests and all QA reviews.

Nachteile

It is a bit expensive for a starter and low traffic web application. Most of the time debugging is pretty easy with Rollbar and Papertrail logs but those only works when the app already started. If the app cannot start after deployment it gives H10 error which is very generic and does not tell anything about the error.

In Betracht gezogene Alternativen

OpenStack

Gründe für den Wechsel zu Heroku

Because of the Ease of deployment and review app feature.
Vincent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 6.0 /10

Free tiers are great to start off with for new developers / integrators.

Bewertet am 12.5.2022

Vorteile

Heroku cli ,and ease of attaching resources to 'applications'.

Nachteile

gets costly with increased dyno units, and higher spec database (postgres).

In Betracht gezogene Alternativen

Microsoft Azure und Google Cloud

Warum Heroku gewählt wurde

trial and provision a PaaS solution.

Gründe für den Wechsel zu Heroku

Trial stage, and very easy to provision and setup a working application prototype with full CI/CD
Ricardo
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Monatlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Deployment of a machine learning as a service

Bewertet am 10.2.2023

The overall experience were good, I was able to deploy my environment and connect it on an...

The overall experience were good, I was able to deploy my environment and connect it on an application. I had hard time with libraries imcompatibilities, but it was fixed during the implementation.

Vorteile

It's graphical resources are very intuitive with easy "step by step" procedures. Their log service helped me go through issues and solve them.

Nachteile

It could keep a free tier for small business like mine. I just have a POC and I have to pay to use it, as long as I know.

Rafael
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Excellent for fast-deploy

Bewertet am 27.5.2021

We ran the first version of our app in Heroku, at the beginning of the company. The smooth and easy...

We ran the first version of our app in Heroku, at the beginning of the company. The smooth and easy operation of heroku, helped us a lot on the initial days.

Vorteile

Good UX, extremely quick and easy to deploy solutions that need fast go-live. Pricing is simple to understand

Nachteile

We found that for the early stage of our app, heroku handled it good, but as the app grew and we needed more customization, it lacked some features. Also, there was no Brazil based servers at that time.

In Betracht gezogene Alternativen

Amazon EC2 und Google Cloud

Gründe für den Wechsel zu Heroku

All in one solution, easy to deploy, clear understanding of pricing.
Roshish
Roshish
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Great Hosting Option

Bewertet am 19.9.2023

Vorteile

I like that it lets you host various languages. I mostly use it to host node based application and it does the job really well. I also really like that it integrates with github quite well.

Nachteile

I didn't like that they removed the free trial. Also, it can get expensive for larger applications.

Siddharth
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Should you use heroku?

Bewertet am 4.6.2022

I absolutely love Heroku. It has made deploying my APIs so much easier. The first time I tried to...

I absolutely love Heroku. It has made deploying my APIs so much easier. The first time I tried to set up an API in general took me a lot of time, especially because Heroku wasn't too famous. I tried 2-3 other products before landing on Heroku and somehow I instantly knew it would work. In the start I did face some problems using it as it isn't too beginner friendly but once I got used to it, everything made a lot of sense. I would definitely recommend Heroku to those who do not have a big budget but need to host their applications, because it would be perfect for them

Vorteile

1. Developer friendly console
2. Easy integration with 3rd party tools
3. Free deployment even for high storage APIs. I used it to host a tensorflow ML model once and I didn't even have to use tensorflow-lite which degrades the performance.
4. Support for many languages
5. Easy deployment and packaging techniques

Nachteile

1. Little hard to get started with
2. Isn't too popular so tutorials do exist, but not of very high qualtiy

Balveer
Balveer
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Best & Friendly to use for begginers want to host Web Applications

Bewertet am 30.4.2022

Vorteile

I love the user friendlyness of this software, very easy to connect with github & deploy the application. View logs made it easy to debug the errors, where as in other cloud deployment platform need more technical knowledge.

Nachteile

Some time I found it little difficult to deploy some of my bigger projects which include databases & some other operations. And one more thing that I least like is to auto shutdown/restart my application, so that I can save my monthly dyno for letter use.

In Betracht gezogene Alternativen

Microsoft Azure

Gründe für den Wechsel zu Heroku

Easy of use.
Parth
Gesamtbewertung
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Best free app hosting service

Bewertet am 6.2.2023

I've launched several applications using Heroku because it's free. Dinos are a boon since they let...

I've launched several applications using Heroku because it's free. Dinos are a boon since they let me execute basic apps at absolutely no expense. Heroku has been connected with a number of apps and platforms. I have a free Bot deployed on Heroku that tweets a Mars picture every hour. Previously, I considered various options, but nothing beats Heroku.

Vorteile

Heroku provides solutions that make it easier and less complicated to deploy our application. The nicest part about Heroku is that you don't have to deal with the headache of setting up a server, hiring a URL, maintaining proxies, authentication, and so on. Because all connectors use event-bus connectivity, Heroku apps may produce events on our Salesforce platform. Furthermore, it is simple to add additional services and set up numerous settings for testing and development. Pipelines are an excellent tool that significantly enhances new integrations.

Nachteile

I expected the price would fall over time, but that does not appear to have happened. We must have prior expertise choosing which connection to utilise to map our Salesforce object fields to the table and how to monitor its activity. We utilise it to host third-party API integrations with our ERP. If there is no user engagement for an extended period of time, applications can fall to sleep. Setting up environment setup is also a little more difficult than with simpler options.

Heli
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Deployment and UI

Bewertet am 9.3.2023

Overall it's pretty good. I'll surely recommend this to my friends. Very use friendly UI and easy...

Overall it's pretty good. I'll surely recommend this to my friends. Very use friendly UI and easy to understand documentation.

Vorteile

Smoothens multi functionality and gives ease to use.Easily reachable and usable monitoring activities makes Heroku experience pretty good.

Nachteile

Heroku do send annoying mails though we have not subscribed for it. It needs to increase their ratio of using apps which sometimes on user end gets frustrating.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

One of the easiest web deployment services

Bewertet am 4.5.2022

It is the easiest tool I know used for cloud-based web hosting (both free and paid) for small...

It is the easiest tool I know used for cloud-based web hosting (both free and paid) for small projects and developers learning programming. It supports many main stream languages and thank to easy integration with github it makes it really easy to deploy all kinds of web applications. The Command line interface is also great for managing deployments and accessing logs.

Vorteile

Heroku allows to easily deploy any web application really easily. It has multiple addons helping to manage your applications and databases, even heavy ones. It is also great for small projects thatks to it's simplicity. The CLI of Heroku is very helpful if one likes to operate from console rather than from app portal.

Nachteile

When hosting multiple websites it is not always the cheapest service one can get. Also the "sleeping" policy is inconvenient for some of my teammates when working on a free environments.

Arinze
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Heroku source control for a NOC manager and software Engineer

Bewertet am 8.5.2022

Vorteile

It allow you to host up to 5 project without paying I think that's the most useful feature it has that I like so much.

Nachteile

It is not easy to integrate a database into the system because the system requires you to do it in its own manner. Integration of databases is complicated.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Heroku is really a very best hosting/deployment web server

Bewertet am 9.12.2022

I'm really very happy to use Heroku in my daily vision.

I'm really very happy to use Heroku in my daily vision.

Vorteile

Heroku is really very easy to use and can deploy the application very quick.

Nachteile

It will be very good if we can see the code/files in it.

In Betracht gezogene Alternativen

Amazon EC2
Jose F.
Jose F.
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Ideal companion of a Rails developer

Bewertet am 18.4.2019

It's a joy to work with with a simple workflow and not needing to rely on a dedicated devops team...

It's a joy to work with with a simple workflow and not needing to rely on a dedicated devops team to maintain a server infrastructure can make features flow faster to production instances and thus happier customers.

Vorteile

One of the best features introduced by Heroku to me, was the ability to deploy with a 'git push'. Also, it's very constrained, but that's for a good reason: it helps me develop an 'optimize-first' mentality where I don't just push any code to it, but rather force myself to implement an optimal solution. When deployed to Heroku, I know that it will scale well and that when it doesn't then I surely need to take a look at how to do my code better.

Nachteile

It can get very expensive very quickly, especially when inexperienced developers start adding add-ons, that may not be required.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

A good plattform for your services

Bewertet am 8.9.2022

Vorteile

Heroku's GitHub integration and pipelines make it easy to organize and automatically deploy multiple services and and move them through their stages of development. The fact that you can "promote" a service from staging to production without building/compiling is a game changer for me. Not to mention the large catalog of third party integrations that can be deployed and integrated with services in just a few clicks.

Nachteile

There are quite significant gaps between the pricings of dynos. If a certain tier isn't enough for you, the next tier may cost more than double.

Olivier JM
Olivier JM
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Deploy your code with less hustle

Bewertet am 7.5.2021

Deploying without having to hire an extra person for DevOps, Just do a git push and your app is...

Deploying without having to hire an extra person for DevOps, Just do a git push and your app is deployed this helps businesses to deliver new features to users faster with less resources.

Vorteile

Heroku makes it easy to deploy applications, and you can do it in many ways. either using their cli or syncing with the repo whether on Github or Gitlab.
Another cool feature of Heroku is the ability to add any addons with a simple click, beyond this their documentation is well written and they have a free version that works well for small apps, another cool feature is the metrics and analytics on the traffic your site is getting.

Nachteile

There is no easy way of switching account, let's say you have a person account and a work account, also some errors are cryptic sometimes which makes it hard to debug what went wrong.

Axel
Axel
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

A platform to grow with

Bewertet am 10.7.2022

Vorteile

How easy it has been to get started and upgrade the capacity instantly as we have grown our SaaS business.

Nachteile

Have had some trouble signing in to the account from a Chrome browser for a time. So had to open a browser I normally dont use to get in. However my colleagues did not seem to experience it.

Surjesh
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Depending on the volume of traffic, the platform enables developers to scale their apps up or...

Bewertet am 27.2.2023

In conclusion, Heroku is a fantastic option for developers searching for a quick and easy solution...

In conclusion, Heroku is a fantastic option for developers searching for a quick and easy solution to manage and deploy their web apps. Many levels of developers favour it because of its scalability, usability, and extensive toolkit. Its pricing and customization restrictions, meanwhile, might not be perfect for many use cases.

Vorteile

Heroku's simplicity is one of its main benefits. With only a few clicks, developers can quickly launch their applications without having to worry about the underlying infrastructure. Several programming languages, including Node.js, Ruby, Python, and Java, are supported by the platform. This makes it simple for developers to select the language in which they feel the most at ease.

Nachteile

Heroku does have a free tier, but for larger applications or when additional resources are required, it can get pricey.Heroku is a proprietary platform, therefore users can experience vendor lock-in. This implies that switching to a different platform or service in the future would be challenging or expensive.While Heroku can support a variety of applications, there are performance restrictions.

Josh
Josh
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Heroku makes deployment and scaling easy

Bewertet am 7.7.2022

Vorteile

They have great docs and support. Very reliable and easy to set up.

Nachteile

Some features can be expensive and it can be spendy to scale.

Wenmin
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Account is blocked and customer support is not responsive

Bewertet am 9.8.2022

Nachteile

Because of a handover issue in the team, we lost access to the authentication app (it's with my previous business partner who dropped out abruptly.) I still have the account and password, but I cannot authenticate my login. That's when I learned that without being able to log in, I could not even contact Heroku support. They reject your email if you don't have an account associated with it.

It's still okay. I opened an account and submitted the issue. They ask me to provide a long list of very detailed information about the app name, commit hash, associated GitHub account and associated repos in that account, and invoice number and amount, etc. Which still make sense regarding account security.

The problem is that after I submitted all information, I didn't get any response for days and the charge for the subscription just kept counting. It makes me feel quite helpless. We are not even using this service anymore, it's hard to understand why it is so difficult to pause an account/subscription at least. I hope by posting my review I can get some more active responses from them.

I have the account and password, I can prove that I'm the owner of the associated GitHub repositories, and I'm even the person who they are billing to, with my personal address and name on the bill. It feels really horrible and I will recommend everyone to use other services regardless of how great the actual product is.