AI Field Management Erfahrungen

AI Field Management

Cloud- und Mobile-Field-Workforce-Management-Software für KMUs.

Gesamtbewertung

4,9 /5
(61)
Preis-Leistungs-Verhältnis
4,9/5
Funktionen
4,9/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,9/5

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61 Bewertungen

JianWei
JianWei
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

It has really helped us track our projects better!

Bewertet am 29.11.2017

Vorteile

Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.

Nachteile

It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.

Jie
Gesamtbewertung
  • Branche: Tiefbau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great tools for managing field service team

Bewertet am 11.5.2022

A great experience to use the software since Dec 2020. It is very helpful to get fast response when...

A great experience to use the software since Dec 2020. It is very helpful to get fast response when we start to implement the software in the company although there is time difference. So far we almost not experience any breakdown of the app which is quite stable.

Vorteile

We are small local SME in Singapore. With this software's good feature of scheduling, calendar etc., we can manage about 200+ systems across the country with limited manpower in the field. The field engineer also like very much about the mobile app access to view the work schedule and do a better preparation before attend to the sites.

Nachteile

The inventory management feature is not really used by the company due to various reason which it is a shame.

In Betracht gezogene Alternativen

Salesforce Service Cloud

Gründe für den Wechsel zu AI Field Management

Easy to implement and use for the user, cost effective comparing to other CRM software. The feature is very suitable to the company situation.
Benjie
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 4.0 /10

Field work review

Bewertet am 2.4.2024

Vorteile

Ease in scheduling and monitoring of employees work.

Nachteile

Not be able to have multiple cases/projects in one client file

Lucas
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

My first experience where they care about the customers unique needs

Bewertet am 6.2.2021

The team are great, they answer email queries and phone calls very promptly. They have a solution...

The team are great, they answer email queries and phone calls very promptly. They have a solution for all our needs even if that means a rewrite, change or development to their software and we just continue paying our set monthly fee. In a word, faultless.

Vorteile

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

Nachteile

That I didn't find it earlier and had to use an inferior product for 3 years.

Belinda
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customer Service at its best

Bewertet am 14.1.2021

The after sales support has been amazing. I am in Australia and have been communicating with the...

The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process .
There has been a few features that Al Field have added to there program to meet with our requests which is fabulous and the turn around time on these features getting added is a matter of hours in most cases.

Vorteile

This program is very easy for my employee's to use with older demographic users they too have found it easy to use.
The visional layout of the dispatch board has been helpful

Nachteile

I love the colour coding feature where i can colour code the urgency of each job.
This program is very user friendly.

Robbie
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Game Changing Software

Bewertet am 28.4.2022

Very happy, very personal customer service always someone there to help which is a great bonus.

Very happy, very personal customer service always someone there to help which is a great bonus.

Vorteile

The collective organising of all my customers on one app along with been able to record each visit or job done at each site. Also liked the one on one zoom training call done with Jim to show me around and how to utilise the best features of the software

Nachteile

Nothing I don't like the computer software and phone app are excellent and easy to get to know.

Narida
Gesamtbewertung
  • Branche: Maschinerie
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A Game Changer

Bewertet am 13.10.2023

One of best decision for my company that i work to use AiFM to manage the schedule of our engineers....

One of best decision for my company that i work to use AiFM to manage the schedule of our engineers. it is user friendly and very convenient. Also, the help support form them is very helpful.

Vorteile

it make my work in administrative easier. you can schedule, track, and billing only by using their service.

Nachteile

The range distance to clock-in and out can be a bit tricky. and when using the desktop one,l they always automaticaly sign-out after only couple of minutes. everytime we sign in again, it always stars from the begining.

Rizki Fauziah Nur
Gesamtbewertung
  • Branche: Industrieautomation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Software for Scheduling

Bewertet am 16.10.2023

Vorteile

We can propose schedule, monitor it, and proceed it to engineer directly. After job done we can collect the data and send it to customer at the same time. All digitalize so we can easily track it.

Nachteile

The app font in android phone is so small need to be improved. The location check in need to be adjusted correctly or we cannot clock in-clock out.

Adenrewaju
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Works well for Nigerian Field Service

Bewertet am 20.8.2020

We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance....

We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly

Vorteile

I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.

Nachteile

Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.

Verifizierter Rezensent
Gesamtbewertung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Not very popular in US but very common in china now

Bewertet am 29.11.2017

productivity

productivity

Vorteile

remotely management without engage real person , so very high efficient productivity and good for making money

Nachteile

It's not well designed for mobile and remote workers; the management tool need a PC to work on, etc.

Mike
Gesamtbewertung
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

By far the best field management software we could ask for, absolutely complete!

Bewertet am 1.12.2017

Vorteile

When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years.  When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be.  The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice.
We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.

Nachteile

Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible.  So implementing the new system took a bit of time, that has been the only cons.  AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time.  Absolutely Love this software.

Tammee
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Service Repair Work

Bewertet am 22.3.2023

It is nice having access where I can dispatch employees and bill off of the work order created by...

It is nice having access where I can dispatch employees and bill off of the work order created by AI. It makes my job and the workers jobs much easier. No losing paperwork etc.

Vorteile

When I had issues AI Field Management got back to me very quickly and issue resolved.

Nachteile

I was having problems with our parts downloading too long but AI promptly fixed that.

Antwort von Ai Field Management

🙏

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Smart, powerful, scalable but simple & affordable solution to manage language-diverse field...

Bewertet am 6.11.2018

A must-have tool for teams that are dispersed, diverse and in need of higher efficiency.
Easy...

A must-have tool for teams that are dispersed, diverse and in need of higher efficiency.
Easy on-boarding, no contracts, a serious value for a moderate price.

Vorteile

Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features.
Organizes workers by job and customer, shows calendar view with real-time updates of job status from the field on mobile devices.
Enables workers and manager to chat in their native language with real-time translation.
Optional GPS location when communicating enhances efficient operations.
Stores all information about a job forever, from job estimate, implementation timing and any issues, customer signature and even billing.

Nachteile

Rapidly evolving, some features are in development but roadmap is responsive to our requests, and dev team has been rapid and effective.

Luca
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great software great team

Bewertet am 23.3.2020

We were searching for a Software Platform that could really digitize our process, get to the next...

We were searching for a Software Platform that could really digitize our process, get to the next square without getting hit too hard on cost. Although no software really did all that we wanted, AI Field Mgmt came close.
So we started meeting and having multiple demonstrations around Christmas (not an easy time of the year to do anything...), amazingly AI-FM made themselves available to us as needed even with the time zone differences between Italy and California.They provided Live Demo accounts with ALL features for as long as we needed so that we could test features and consulted with us for free multiple times. We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
At the end of the day, these guys are good and honorable, they do what they say they will do and more. We now consider AI-FM as a valued partner of our team, they help us solve our problems. Thank you AI-FM!

Vorteile

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.

Nachteile

At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.

Corey
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Ai Field Management review for Capterra

Bewertet am 5.11.2018

The number one thing that we've been able to address with this solution is productivity. The down...

The number one thing that we've been able to address with this solution is productivity. The down time of our field resources has been significantly reduced, which has had a positive impact on our profitability.

Vorteile

I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer.

Nachteile

Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates.

Jade
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Pretty smart software

Bewertet am 29.11.2017

It thinks for me, Or better said it's like a sounding board, it confirms my thinking in terms of...

It thinks for me, Or better said it's like a sounding board, it confirms my thinking in terms of marrying up jobs with workers. And sometimes it comes up with a different recommendation and that makes me think twice about what I should do , it always has a reason why... really cool

Vorteile

They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great

Nachteile

I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if

Kyle
Gesamtbewertung
  • Branche: Halbleiter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Small Business In Need of Serivce Management Solution

Bewertet am 8.9.2021

We have realized that this system has help us identify the right Field Service Operators, ...

We have realized that this system has help us identify the right Field Service Operators, schedule, and manager our time more appropriately in one location under one shared communication device.

Vorteile

This service incorporates an app function for our customers to contact us in critical times. It has been great to use both on PC and on mobile devices.

Nachteile

Most of the features we are needing our actually in development with the AI team. So, nothing at this point.

Simon
Gesamtbewertung
  • Branche: Sicherheit & Untersuchungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Straight forward system

Bewertet am 9.9.2019

Very positive so far, [SENSITIVE CONTENT HIDDEN] has been quick to respond to any questions I have...

Very positive so far, [SENSITIVE CONTENT HIDDEN] has been quick to respond to any questions I have had

Vorteile

The system is very easy to use on both the admin and worker app sides, the best feature for me is to track contract expiry dates and customer product info and warranty. Price is also competitive, couple if similar systems available in Ireland are double the price or more

Nachteile

Sometimes adding service locations takes a couple of clicks to bring up details,

Alejandro
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to use and very robust application.

Bewertet am 1.8.2022

This app helped us a lot in getting everything related to the field workers in order and helped us...

This app helped us a lot in getting everything related to the field workers in order and helped us to create and follow metrics that we constantly used to improve the service

Vorteile

My team usually struggles with new applications but this was very easy to use, also that it can give you detailed information about your workers and each of the trips. The customer website and the calendar are handy.

Nachteile

Probably in the learning curve of some of the more detailed features, but overall easy to use and implement

Bruce
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Next generation field service management product! Boost my business, great support

Bewertet am 15.12.2017

Boost my business and make my life easier.

Boost my business and make my life easier.

Vorteile

Our company had tried multiple field management products and this is the best fit for us.
Overall the product provide a intuitive user experience and our team do not see any learning curve.
Scheduling and checking the progress is super convenient and make my life so much easier.
The support team always respond fast, the product keeps updating. Love it!

Alvaro
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Field Services

Bewertet am 21.7.2020

We run a facilicty management company, and the fact that our staff can have a real time service...

We run a facilicty management company, and the fact that our staff can have a real time service requests is awsome, plus, the platforms suggests how is closer (according to this specialties) to the site.

Vorteile

Over pros are: Price, Service provision, useability

Nachteile

Cons: ............maybe lacks more repots

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Simple, fast, Mobile

Bewertet am 7.11.2018

Vorteile

Pick from any of these: intuitive design, in app translation for messaging, Smart GPS tracking by worker,
One stop shop to know what all my team is up to in real time, real anxiety reducer!
Love the translation and automatic GPS without killing the workers phone’s battery.

Nachteile

I only wish new features would be added faster.

Jimmy
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Simply said there's nothing else out there that is this cheap but this good, it makes my life...

Bewertet am 29.11.2017

Saves time and money, not to fire people but just to reallocate them to other revenue generating...

Saves time and money, not to fire people but just to reallocate them to other revenue generating activities

Vorteile

The screens are easy to understand, plus the System predicts which of my workers would be the best person for the job, very cool

Nachteile

They need more integrations, but I hear that they are coming. They have Quick Books already so waiting for more to come........

Akinde
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Quick and Easy Way to Get Started

Bewertet am 27.9.2021

Being able to access our data in the cloud versus having to manage our own servers has been a big...

Being able to access our data in the cloud versus having to manage our own servers has been a big plus.

Vorteile

The most impactful features are the invoice generator, the customer signature function the fact that info is stored in the cloud.

Nachteile

Integration with our previous business processes was easy.

kim
Gesamtbewertung
  • Branche: Biotechnologie
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

excellent!

Bewertet am 15.1.2020

excellent support and fast response!

excellent support and fast response!

Vorteile

ease of use, very good value for money, the founder [SENSITIVE CONTENT HIDDEN] is very passionate about the software and app, and continuously improves it based on our feedback

Nachteile

very good value for what we pay, works well. support is well rounded.