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231 Bewertungen

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
A Must for MSPs
Bewertet am 15.3.2023
Vorteile
ITGlue is a great product for control of your documents, password, and network devices.Everything our Help Desk need in one location
Nachteile
Network glue the agent has been buggy for us
In Betracht gezogene Alternativen
ITBoostGründe für den Wechsel zu IT Glue
Better integration and ease of use- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Asset Management System I've Used
Bewertet am 18.5.2023
IT Glue solves many problems for us daily. It primary use for us is Password and Asset management....
IT Glue solves many problems for us daily. It primary use for us is Password and Asset management. Without IT Glue we would have no single place to go when searching for information on our clients, their locations, users, ISPs, telcos, servers, firewalls, etc. IT Glue houses all of the critical information that keeps ours and our client's business running.
Vorteile
IT Glue is an excellent platform that is easy to use and quite customizable. Most importantly, it is fast and reliable. We have experienced very few outages over the years with ITG and with their automated offline backup, we were able to continue operations with minimal impact.
Nachteile
While one of it's strengths, the simplicity of ITG can also be a weakness. I would like to see more controls implemented in user permissions and access. As well, it would be great to be able to toggle certain features on/off completely if they are not used.
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Good product, but greedy company and pushy sales people
Bewertet am 3.5.2018
Vorteile
The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.
Nachteile
The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Blah, blah, blah... IT Glue... blah, blah, blah
Bewertet am 22.8.2023
again, overall it's been great. No significant downtimes or outages, yet. that was the biggest...
again, overall it's been great. No significant downtimes or outages, yet. that was the biggest problem w/ PP - that, and they'd lose our documentation from time to time.
Vorteile
I generally like the overall ease of use of IT Glue. I like also that I can open several customers in different browser tabs so as to effectively work on several devices at one time. I copy/paste passwords from IT Glue a lot because I'm running updates on servers/devices at night on weekends and, unlike PassPortal, i can open multiple customers and still copy/paste the correct passwords where needed. the other product would mix passwords, etc. Searching documentation is also a breeze in IT Glue.
Nachteile
One thing I liked about PassPortal (our previous tool) was that we'd implemented a password plugin into ConnectWise ScreenConnect. I know IT Glue offers something along those lines but my company has yet to implement it. Not really a negative for IT Glue - more my company.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
One stop shop for your Knowledge Base needs.
Bewertet am 10.3.2023
Since implementation, our staff has become more organized with our password management, knowledge...
Since implementation, our staff has become more organized with our password management, knowledge base / document creation, and vendor management. We constantly see techs answer questions to other staff members regarding customer and vendor info with "It's in IT Glue." So long as everyone is onboard with putting the info in the platform, it saves time of having to reach out to specific resources for a peice of information.
Vorteile
My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure.
Nachteile
The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively.
- Branche: Architektur & Planung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
The flagship IT Documentation software
Bewertet am 14.2.2023
Glue is instrumental in our department's success. It replaced a lot of chaotic password management...
Glue is instrumental in our department's success. It replaced a lot of chaotic password management and has given us a lot of peace of mind to handle disaster recovery and day to day management. We are very happy with it and will likely continue using it for many years.
Vorteile
IT glue gives you a flexible way to manage your IT documentation. While some edge scenarios can be cumbersome, the fact is that it is the only platform we have tried (short of a fully customized Sharepoint setup) that is completely flexible to let us build the assets the way we want to without railroading us.
Nachteile
I feel like the pace of development has slowed significantly since the Kaseya acquisition and the focus is now on upselling other Kaseya products that we have no use for. However, new features are still coming out. I would also like to see an alternative way to handle asset management besides 'Configurations' or having to run a secondary PSA just to handle ITAM.
In Betracht gezogene Alternativen
Microsoft SharePointGründe für den Wechsel zu IT Glue
IT glue struck the right balance between having to configure everything ourselves and having enough 'out of the box' components to get us started right away. SSO integration with Okta is also a huge benefit.
- Branche: Computer-Software
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A great platform for all your documentation needs
Bewertet am 15.3.2023
Vorteile
IT Glue has been fundamental to improving our documentation within our IT environment, it allows us to standardise our documentation and makes it easy with integrations to provide automated documentation that our service desk can use
Nachteile
Sometimes can be slow to add features as I've seen previously but when features are added a lot of thought has generally been placed in them
- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
IT Glue Saves us time
Bewertet am 7.11.2023
Vorteile
The integration of passwords/documentation into Autotask.
Nachteile
Manually importing our passwords or having to create csv. files manually to import.
- Branche: Architektur & Planung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The optimal IT professional tool
Bewertet am 7.11.2023
Although it has some faults it is completely worth the money to take IT to the next level.
Although it has some faults it is completely worth the money to take IT to the next level.
Vorteile
I love that all of my assets are stored in one convenient place!
Nachteile
I do not like some of the templates they have to start you on your IT Glue journey.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Value
Bewertet am 7.11.2023
Vorteile
Makes life easier to perform daily tasks
Nachteile
So far there is nothing that is standing out
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
ITglue - a core part of our business
Bewertet am 15.3.2023
My overall experience with IT Glue has been highly positive. As a user, I found the platform to be...
My overall experience with IT Glue has been highly positive. As a user, I found the platform to be highly effective in managing and organizing documentation for my organization. The platform offers a comprehensive range of features and tools that enable users to easily create, store, and access critical information.
Vorteile
The platform is highly customizable and user-friendly, with a sleek and modern interface that makes navigation and data input simple and intuitive.Another standout feature of IT Glue is its integration capabilities. The platform seamlessly integrates with a wide range of tools and services, making it easy to connect with other applications that are used regularly.
Nachteile
One of the main concerns I had with IT Glue was its pricing structure. Although the platform offers a comprehensive range of features and tools, it can be quite expensive for smaller organizations, which may not be able to justify the cost.Another challenge I faced was with the search functionality of IT Glue. While the platform does offer a search bar, it was not always accurate, and it could be difficult to locate specific pieces of information or documentation quickly.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Powerful without having to retool how you work
Bewertet am 28.7.2023
Overall very happy with ITGlue after years of using other solutions and fighting them it is nice to...
Overall very happy with ITGlue after years of using other solutions and fighting them it is nice to have something that works well without having to beat it up.
Vorteile
Being able to document on-the-fly with as much or as little detail as available in the moment is the best aspect. Other solutions will yell if you dont give them enough detail on an object when you create it. ITGlue gives you the freedom to document as much or as little as you want, and the ability to organize in a way that makes sense without just leaving you in an unstructured environment.
Nachteile
Mobile app definitely needs improvement. It's better to just log into the web interface on your phone than it is to use the mobile app.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Overall a great product for documentation
Bewertet am 18.5.2023
Vorteile
Easy to use and train both clients and our agents to use. It also has integrations that work well and rarely have issues once they are implemented.
Nachteile
Support can be challenging at times. When an issue is discovered a ticket will be escalated but it can be weeks or months sometimes to implement a fix.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The Glue that holds the team together :)
Bewertet am 15.3.2023
We have managed to combine a central area with clear documentation and asset and password access....
We have managed to combine a central area with clear documentation and asset and password access. Before we were busy fools hunting for information and saving information in lots of different ways. IT Glue has streamlined this providing ease of use and consistency for our day to day operations and helped to support clients quicker and more efficiently.
Vorteile
IT Glue is a breeze to implement. The most beneficial aspect of the product is the integrations by far. Being able to sync information and map key aspects of data to both devices and contacts is key for the day to day success of our support. Before using the product technicians would spend too much time on tickets hunting for information. Now all the information they could possibly need is at their fingertips. It really is the Glue that ties these portals together.
Nachteile
The fact that documents do not have versioning. Users of the documents if edited have no way to roll back a document or see what attributes have ben changed and by which user.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
4+ years of use
Bewertet am 10.3.2023
We've got a centralised CMDB now so that's the positive. Ensuring it's up to date is difficult...
We've got a centralised CMDB now so that's the positive. Ensuring it's up to date is difficult (Cultural issues) and you can end up unearthing bad data elsewhere as part of the adoption.
Vorteile
Herding technical people into one repository for configuration information was the ultimate goal, away from Excel and OneNote. Got there in the end but don't under estimate the culture change needed. ITGlue provides the central store for information, pulling in info from various integrations.
Nachteile
There's some elements that are inflexible. It's easy to create "Flexible Asset Sprawl", especially when trying integrations, Network Detective, Datto RMM, Lionguard, Datto BCR all create their own and it can become quite unwieldy. Also, bear in mind that its "GIGO" so if you've got rubbish in your PSA, it will resurface in ITGlue.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
ITG is good for documentation
Bewertet am 6.3.2023
So far we're pleased with ITG. No major complaints after almost 3 years.
So far we're pleased with ITG. No major complaints after almost 3 years.
Vorteile
Easy to use, wide variety of integration options
Nachteile
The flexible assets feature for billing could use some improvements.
In Betracht gezogene Alternativen
Salesforce Sales CloudZuvor genutzte Software
ConnectWise ScreenConnect- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
IT Glue is needed for everyone!
Bewertet am 15.3.2023
Our account manager is awesome and is very responsive with any and all my questions. It has helped...
Our account manager is awesome and is very responsive with any and all my questions. It has helped us with lost time trying to remember what documentation is where or passwords for that matter. It is a go to spot that our whole team uses . I am very happy with this solution and am at a point we are now going to offer MyGlue to our clients .
Vorteile
I like the granularity of permissions, the auditing it has, and how much more productive our team is have one location to go for passwords,how tos, licensing, etc. We especially like the OTPs in the passwords because then we do not have to track down who has what MFA and can get in easily.
Nachteile
Setting up ITG was somewhat difficult and however once you get the feel for it , it starts to make more sense. once you are using it
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Game changer
Bewertet am 19.5.2023
IT Glue has completely changed how we document clients' business environments, the information is...
IT Glue has completely changed how we document clients' business environments, the information is easily searchable and at our fingertips so much quicker than previous solutions that we used. Before we'd have to search spreadsheets, notes within a CRM program, or manually review documents (guides, photos, etc.) for updates.
Vorteile
IT Glue has completely changed how we document clients' business environments, the information is easily searchable and at our fingertips so much quicker than previous solutions that we used.
Nachteile
I haven't encountered any negative aspects of the solution. When issues do arise, support is quick to help or make sure that our suggestion is passed on to the development team.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Easy Use
Bewertet am 30.6.2021
Over this product is a game changer with the kind of data that we have to track and keep up with.
Over this product is a game changer with the kind of data that we have to track and keep up with.
Vorteile
Software is easy to get around in and find things as long as you take the time to set things up correctly that works for you
Nachteile
Some times the searches are a little slow, but not all the time.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
IT Glue - Putting the IT in "It Just Works!"
Bewertet am 22.5.2023
Phenomenal. The search feature among folders may sound harsh, but that is truly the ONLY gripe I...
Phenomenal. The search feature among folders may sound harsh, but that is truly the ONLY gripe I have had with IT Glue. I never heard of it before I started using it, but now I don't think I will be able to work anywhere else without it. It is that important to my daily workflow.
Vorteile
The encrypted password storage and the features of this storage are impeccable. Truly couldn't ask for a more efficient and easier-to-user tool that makes my organization's work processes significantly easier to manage. The search functions among tenants and passwords make using this tool necessary, rather than "just another option amongst all the other password storage software."
Nachteile
I've mentioned it previously in my review, but I will mention it again here. Searching Documents by their name/title - specifically if those documents are within folders for organizational use - is next to impossible. Since the search function is so key to the ease and efficiencies we have found by using this product, the fact that folders complicate this feature has forced us to remove any and all folders. Why spend time paging through folders trying to remember what categorical property we assigned it, when we can use the search bar and narrow the options down to 10 or less options?

- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
ITGlue has transformed our ability to accurately document our clients' IT infrastructure.
Bewertet am 20.4.2018
Vorteile
The ability to tag different items and configurations within ITGlue allows us to document all of the impacted components in an IT system. For example, we can document the virtualization environment for a client by tagging the physical hypervisors, the virtualization license, the VMs that are hosted on the hypervisors, the credentials used to access the hypervisors and the virtualization environment, etc. This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.
Nachteile
There isn't much that I can say about ITGlue that is negative. I would like the ability to export a runbook for a client into PDF. I know they are working on this feature but it isn't available yet.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Documentation is Essential
Bewertet am 19.5.2023
Overall, we've been happy with IT Glue. The service desk use it daily, and it's a product I'd...
Overall, we've been happy with IT Glue. The service desk use it daily, and it's a product I'd recommend to startup IT companies who need a documentation solution in place.
Vorteile
Being able to segment customers' documentation of assets has been extremely useful for all departments within the company. It's helped with our productivity and customer satisfaction to retain the information when/ if requested quickly.
Nachteile
The ability to sync customer products or the ability to pull them from agreements via 3rd party PSA's doesn't seem to be there. We had to manually create a checklist of what they have and don't have from our stack, but it's not manageable as we continue to grow.

- Branche: Computer- & Netzwerksicherheit
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Essential For Security
Bewertet am 17.3.2021
Life working at a MSP is made 10x easier with a product like IT Glue. Gone are the days of keeping...
Life working at a MSP is made 10x easier with a product like IT Glue. Gone are the days of keeping passwords on pen and paper. Welcome to the 21st century!
Vorteile
IT Glue has made organizing and updating client information an absolute dream.
There hasn't been a single day that has passed that I haven't used this to help us manage our client PC's and access the important servers and computers we need to keep track of with the password management IT Glue offers. Can't recommend it enough!
Nachteile
The sheer amount of features available can feel a little convoluted sometimes.
I also think there could be some work done on the UI for navigation, but that's definitely the least of my concerns with this platform.
- Branche: Unternehmensberatung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
IT Glue Review
Bewertet am 19.5.2023
Overall, we love the platform and will continue to use this within our organization.
Overall, we love the platform and will continue to use this within our organization.
Vorteile
My favorites are the revision history, auditing, OTP and related items capability.
Nachteile
Sometimes the data is slow on loading or refreshing. There have been multiple instances of access errors and outages. Only one major outage in 4 years.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Admin/Setup and Daily User
Bewertet am 18.5.2023
Overall it has been positive.
Overall it has been positive.
Vorteile
Easy to use and customize. Very intuitive.
Nachteile
Support has been poor since the Kaseya acquisition. Some long standing missing basic features (batch updates for certain items and default record permissions). Inconsistent search functionality (depending on where/how you search) causes a ton of confusion (specifically search not looking through sub folders in certain circumstances).