IT Glue

SOC-2-kompatible IT-Dokumentationsmanagement-Plattform

Gesamtbewertung

4,6 /5
(211)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,5/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,4/5

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211 Bewertungen

Derek
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Documentation for any and all MSPs

Bewertet am 24.12.2019

Great solution to keep track of every bit of information about a client. Everything has a place and...

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

Vorteile

Well thought out, easy to use, and intuitive software. Designed for MSPs and every piece of information for a client fits in a specific location (and relates to others).

Nachteile

Not a lot of ability to customize the documentation containers. Sort of "as is" although it works very well for how it "should" be utilized.

Rebecca
Gesamtbewertung
  • Branche: Restaurants
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

ITGlue Dependability

Bewertet am 22.8.2023

Our team depends on ITGlue for assisting customers; overall, very easy to use and quickly access...

Our team depends on ITGlue for assisting customers; overall, very easy to use and quickly access needed documents and configurations.

Vorteile

The ability to easily access records for hundreds of endpoints is pivotal to providing dependable, friendly support to our customers!

Nachteile

The search feature for ITGlue is still lacking - the results are often hard to populate in a helpful manner, based on search terms.

Vinson
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Good product, but greedy company and pushy sales people

Bewertet am 3.5.2018

Vorteile

The flexible asset system helps you tailor the experience to your individual needs - the default templates were good but being able to easily customize them made them better. The audit log is helpful for seeing changes made in the system and is useful when an employee leaves, so you know what passwords need to be changed. If configured properly, the Chrome extension saves time when logging into various websites. Lots of integrations with PSA/RMM systems.

Nachteile

The company has filled a niche in the MSP market for documentation. They don't have many competitors. As such, they use this as an excuse to price gouge their customers and provide customer service that basically says "if you don't like us, good luck finding another product". They boast how they are constantly "upgrading and adding new features". What they fail to say is these new features are only added to their most expensive subscription plan (Enterprise) - which for smaller companies is completely overkill. The most requested feature for the last 5 years, Runbooks, was finally added and made Enterprise level only. This is the only way to neatly export your companies data out of their system in an easy to read and organized format - feels like a hostage situation to me. They like to pretend like the Basic/Select plans don't exist, and even went as far as trying to trick me into signing up through a link that was configured to Enterprise subscription when I specifically stated I was only interested in Basic. The "onboarding fee" is just a money grab. I did not feel I got my "money worth" when onboarding - they just sent me some youtube videos to watch. We use the software at our company because we needed the service it provided, which it does well. But as for the company itself, I am less than pleased. If there were better options, I probably would have chosen differently.

Lawrence
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

My recommended, go-to documentation solution for any IT department/company!

Bewertet am 21.6.2023

Overall, ITGlue is great, the solution allows us to standardise our IT documentation but also share...

Overall, ITGlue is great, the solution allows us to standardise our IT documentation but also share it with our customers via MyGlue

Vorteile

The integration with 3rd party solutions, along with Kaseya's massive product stack. The easy to use UI, making it even easier and less daunting when it comes to documenting our customer's IT setup.

Nachteile

Even though it's easy to use, I think it could be even more user friendly when it comes to access permissions both for ITGlue and MyGlue.

Chris
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

IT Glue - Still the best but losing ground

Bewertet am 19.12.2018

We been using IT Glue for a few year and it was good for our needs then, but are ,moving away to a...

We been using IT Glue for a few year and it was good for our needs then, but are ,moving away to a competitor in 2019, due to the Cons noted.

Vorteile

It is the most feature rich Documentation/Password Manger on the market, That is very mature in the market and heavily used by MSP's

Nachteile

The Password manager is lacking allot of features we reacquire for control/Management. There no integration really to share the passwords with other software. The encryption and security of the SaaS offering is higher risk then I would like due to the use of a single encryption key for encrypting all data, this also give IT glue employees ability to access customers data.

Ravi
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Still a good product post acquisition

Bewertet am 9.8.2023

Love it

Love it

Vorteile

Feature set is solid, integrations are solid.Well organized and easy to import/export from other service providers or to alternate software.I don't feel locked in but the price and quality keeps me here.

Nachteile

Owned by KaseyaThird party integration development has slowed a bit post acquisition

Chris
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

IT Glue helps us manage all of our client's sensitive documentation

Bewertet am 30.7.2023

We were able to get all of our client's sensitive information out of our PSA and into IT Glue where...

We were able to get all of our client's sensitive information out of our PSA and into IT Glue where everything is more secure and easily accessible.

Vorteile

Ease of access from any device, anywhere - including mobile apps

Nachteile

There were some growing pains when it was acquired by Kaseya.

Matthew
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Secure and Organized

Bewertet am 28.7.2023

Overall ITglue has been a great asset for our organization and plan to use for years to come.

Overall ITglue has been a great asset for our organization and plan to use for years to come.

Vorteile

Searchable, organized and secure - ITGlue allows our team to maximize their knowledge and keep our clients happy.

Nachteile

Unexpected downtime. Otherwise duplicate management would be helpful.

Justin
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ITGlue is awesome.

Bewertet am 9.8.2023

Vorteile

ITGlue allows us to keep track of information about our internal and customer systems with ease. This increases productivity by having information at your fingertips.

Nachteile

I do not have any complaints about IT Glue currently. It works great.

Chris
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great way to manage so many different clients in one single management portal.

Bewertet am 22.8.2023

Vorteile

Knowledge baseFlexible assets relating to each other.

Nachteile

Site can be slow especially when opening and copying passwords.

Michael
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

One stop shop for your Knowledge Base needs.

Bewertet am 10.3.2023

Since implementation, our staff has become more organized with our password management, knowledge...

Since implementation, our staff has become more organized with our password management, knowledge base / document creation, and vendor management. We constantly see techs answer questions to other staff members regarding customer and vendor info with "It's in IT Glue." So long as everyone is onboard with putting the info in the platform, it saves time of having to reach out to specific resources for a peice of information.

Vorteile

My favorite function of IT Glue is the fact that we're able to store many forms of information on the platform, along with consume information from various sources, in-turn saving time in gathering relevant information on our clients and infrastructure.

Nachteile

The organization can be a little much, but I think it's just due to the sheer number of things you can do with the platform. We discover new things with IT Glue frequently, and it sometimes requires a single resource to manage how the platform should be used in the organization, or at least lay down some groundwork and rules for staff to follow so data can be populated effectively.

Sarah
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Overall a great product for documentation

Bewertet am 18.5.2023

Vorteile

Easy to use and train both clients and our agents to use. It also has integrations that work well and rarely have issues once they are implemented.

Nachteile

Support can be challenging at times. When an issue is discovered a ticket will be escalated but it can be weeks or months sometimes to implement a fix.

Mike
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

look elsewhere

Bewertet am 15.3.2023

It started off pretty good, but after 2 years there have no real feature improvements and I have...

It started off pretty good, but after 2 years there have no real feature improvements and I have had 8 account reps.

Vorteile

The integration with ConnectWise Manage was nice.

Nachteile

There is not a way to import passwords in to a subfolder, so if you are importing personal passwords they have to go in the root of a folder and then you have to move them. Moving them is problematic because IT Glue times out if you try to move more than 40 at once.

Andy
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Kaseya's IT Glue - using it since 2018

Bewertet am 16.3.2023

Overall I've been very happy with IT Glue. I was concerned when Kaseya acquired it late in 2018,...

Overall I've been very happy with IT Glue. I was concerned when Kaseya acquired it late in 2018, after I'd only had it for less than 3 months. But it was fine. One really cool feature I learned much later: when another MSP using IT Glue loses a client to us, or we to them, we use a feature called GlueConnect to have/give access to that client's data. We then create our own internal entry and keep the records we want (or all). Oh yeah, and IT Glue's integration with Autotask PSA automatically creates an organization when we create a new account in the PSA. That's handier than you'd think. No more getting in the field and realizing nobody in the team has created the org in IT Glue yet, leaving you to note passwords in your phone til later!

Vorteile

It's feature packed, has lots of integrations, is secure, useful mobile app I use A LOT, the MyGlue add on is great for our clients to essentially have a secure "IT binder" that both of us update and we can share step by step instructions for various processes through the documentation section. There's a lot of features we're not using and I feel I'm barely scratching the surface of what I can do.

Nachteile

Since signing up for the KaseyaOne interface, the mobile app, on Android anyway, is a little bit more painful to log into. It prompts to login with KaseyaOne. If I do so it will open a browser for credentials, then open the web version of IT Glue on my phone, which is clunky on my small screen, cutting off fields in the password section I use most. I have to remember to X out of that KaseyaOne prompt, then click "not now" on the sign in page, which takes me to the original sign in interface of the app where I can use fingerprint or face detection. This boils down to a couple of quick taps before using the app. It's just something I find a little annoying that can be fine tuned by the company.

Aaron
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The Glue that holds the team together :)

Bewertet am 15.3.2023

We have managed to combine a central area with clear documentation and asset and password access....

We have managed to combine a central area with clear documentation and asset and password access. Before we were busy fools hunting for information and saving information in lots of different ways. IT Glue has streamlined this providing ease of use and consistency for our day to day operations and helped to support clients quicker and more efficiently.

Vorteile

IT Glue is a breeze to implement. The most beneficial aspect of the product is the integrations by far. Being able to sync information and map key aspects of data to both devices and contacts is key for the day to day success of our support. Before using the product technicians would spend too much time on tickets hunting for information. Now all the information they could possibly need is at their fingertips. It really is the Glue that ties these portals together.

Nachteile

The fact that documents do not have versioning. Users of the documents if edited have no way to roll back a document or see what attributes have ben changed and by which user.

Jeremey
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Documentation system with tons of integrations

Bewertet am 18.5.2023

Overall we are super happy with the product. Now that we have a better idea of the best way to use...

Overall we are super happy with the product. Now that we have a better idea of the best way to use it, we can get our team onboard, and everyone will be happy and able to work more efficiently.

Vorteile

We made an intentional push at the end of 2022 to make ITGlue the one truth in our organization. By doing this, we created a naming standard for documents and configurations which is making searching a breeze for our team. We also are using more of the built in integrations which is really helping automate some of the documentation that we need to create

Nachteile

It seems like Kaseya is really just starting to put some more love into ITGlue, so some of the integrations have some challenges and their documentation does not really tell you much on how it all works.

Logan
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent product and it continues to grow!

Bewertet am 15.3.2023

We have been using all the parts of IT Glue that we can and love it.

We have been using all the parts of IT Glue that we can and love it.

Vorteile

The Documentation and keeping track of password including MFA tokens is great.

Nachteile

The fact that we cannot have it run on a server inhouse to protect the data.

In Betracht gezogene Alternativen

Jira

Gründe für den Wechsel zu IT Glue

Better product
Clayton
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Great Password Manager

Bewertet am 22.5.2023

Overall, I am very happy with IT Glue and would recommend it to almost anyone.

Overall, I am very happy with IT Glue and would recommend it to almost anyone.

Vorteile

I really like how easy and intuitive it is to use. The version history has saved me quite a few times with accidental clicking. The ability to offer it to our clients with a replacement to Last Pass is a huge value added to our services.

Nachteile

The searching in the documents section doesn't search inside of folders which is annoying. Also, the check all and then change permissions is hidden and someone lacking in options. Support is also just so-so. Most of the time they can't reproduce my issue and then kind of drop it.

Christopher
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

IT Glue is a solid and easy-to-use IT Documentation Platform

Bewertet am 8.3.2023

Vorteile

The best thing about IT Glue is how easy it is to add, organize and customize documentation. Being able to create custom flexible assets using the software is also extremely easy and allows us to create meaningful data that is customized to a particular business process or role.

Nachteile

One thing that can sometimes be annoying is when trying to attach files to documents or other assets and having the 100 MB file limit cap. Having a higher file limit cap would make the product more useful for attaching files needed for installation to an SOP or Application flexible asset, for example.

Christopher
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

A Must for MSPs

Bewertet am 15.3.2023

Vorteile

ITGlue is a great product for control of your documents, password, and network devices.Everything our Help Desk need in one location

Nachteile

Network glue the agent has been buggy for us

In Betracht gezogene Alternativen

ITBoost

Gründe für den Wechsel zu IT Glue

Better integration and ease of use
Jessy
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ITG is great!

Bewertet am 15.3.2023

overall everything is great!

overall everything is great!

Vorteile

It's easy for us to keep track of important information from our customers and be transparent with them with the help of MyGlue

Nachteile

I'ts not easy for engineers on site to take notes. It takes time for them to have to build out the documents. They're still using onenote for this purpose so we are missing a lot of information

Josh
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Admin/Setup and Daily User

Bewertet am 18.5.2023

Overall it has been positive.

Overall it has been positive.

Vorteile

Easy to use and customize. Very intuitive.

Nachteile

Support has been poor since the Kaseya acquisition. Some long standing missing basic features (batch updates for certain items and default record permissions). Inconsistent search functionality (depending on where/how you search) causes a ton of confusion (specifically search not looking through sub folders in certain circumstances).

Michael
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Excellent bit of software for all your managed password needs

Bewertet am 8.12.2021

Vorteile

It's accessible from anywhere.
Password and information are secure.
It has the option to copy passwords without actually viewing them (eg if you're in the public and don't want to reveal your password).
It can be integrated with other apps such as O365 (useful for linking user information, see how many unused licenses there are etc).

Nachteile

The only thing I'd like to see is the ability to set a pop up notification or reminder. You can set tasks but you have to go in to view them, there isn't an option to set reminder notifications / pop ups as yet.

Hardik
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

IT Glue Review as System Admin

Bewertet am 8.3.2023

Vorteile

IT Glue is the best in the market, when it comes to document management, password management or if you just want to keep the asset record, there are many features available such as integration with the Microsoft 365 and Active Directory etc...

Nachteile

The syncing process across the platform takes a bit of time.

Vania
Gesamtbewertung
  • Branche: Öl & Energie
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

All your documentation in one place

Bewertet am 22.9.2022

I came from a company that used encrypted spreadsheets in combination with OneNote to my current...

I came from a company that used encrypted spreadsheets in combination with OneNote to my current company who uses IT glue. I immediately recommended this product to my previous co-workers. It such a great tool for keep everything organized.

Vorteile

I love the organization that is setup with this software. All of my passwords, switch configurations, static ip addresses, vendor contacts, KB articles, etc. in one place!

Nachteile

My company is considering other products because this is on the pricier side and we are up for renewal.