Wideo Erfahrungen

Mark thank you very much for your feedback.

We are currently working very hard on an editor update to a new technology: HTML5. Once finalized that, we will put the product team to work in new features and updates of the library.
Monthly we try to add new video templates to renew the library but we will also begin to incorporate new features and more libraries within the editor.

Again, thank you very much for your feedback.

Mauricio, I'm very sorry for your bad experience with the tool.

During the trial period, users can access all features except downloads or uploads to YouTube.
Once the trial period ends (as with your case), users access the features based on the plan they choose and if they do not choose any plan they do not have the possibility to continue editing the videos until they upgrade to one of our plans
I understand your disappointment when you realized that the plan you chose had less features than the trial (although it included downloads and upload to Youtube), I will pass this to the communication team and product team so that it is better clarified how the process is and there are no other people who are with the same problem than you.

Again, thanks for your feedback and I'm sorry for your bad experience.

Hi there!

Thanks for the review. The idea of the free trial period it's exactly that, that users can try our video editor. For downloading the videos you have to change to the premium (and paid) subscription.
Regarding the templates, I can assure you that we have never encountered that issue of a video being duplicated. We have so many different templates and we are always creating new ones that it's almost impossible!

Thanks again for the review!

All the best

Hi Luciano, thank you for the feedback!

We are very glad to make your job easier.

We¿ve analyzed including filmed video importing feature in the past. However, we¿ve decided to focus exclusively on animated videos since that¿s were we are experts on.
Besides we couldn¿t find a good way to perform that kind of files in our tool yet.
Notice you can still import animated GIF files (animated icons, filmed gifs videos, screencast demo videos, etc) and work above them with graphics, fonts, and animations.

Thanks again!

Hi Selena, thank you so much for your feedback!

Currently, we are adding 2-3 new templates per month, we would love to hear which template would be useful for you to add it.

Also, we are finishing a new HTML5 editor that will be launched in October 2018. Once we launch the new editor we will be able to add more icons, new features, and much more templates!

Rainer, thank you so much for your feedback!

Is great to hear that you find our templates professional and that you could create professional videos in a simple way.

Regarding your issues with flash, I absolutely understand your frustration. We have been working along the last year in a migration process of the editor to a new technology: html5.
The first editor we launched 6 years ago was based on flash technology, today an obsolete technology with a lot of issues in different browsers. It still works on chrome but in other browsers is difficult to activate.
In November 2018 we launched the first version of the new editor with great results, I hope you can try it!

Again, thank you so much for your feedback, very useful.

Allison, thank you so much for your feedback.
Detailed animations like a dropping feather effect are indeed possible in Wideo, but require an advanced and more complex use of keyframes.

I¿ve specially created a video project (which I¿m sharing here so you can reuse to inspect https://wideo.co/es/view/21502973382464-dropping-feather-effect) and I¿m also sending via email a GIF to show you the process it took to create the effect.

From the user front end what is not possible right now is to control the animation easing curves. This is set by default with a deceleration by the end of each keyframe to help non-advanced users create soften fluid animations.

Of course this particular animation, with more work, can look even better. But I just wanted to picture the example quickly.

Thanks again, have a nice day.

Hi Pamela, thank you very much for your review!
We are very happy to have helped provide your business with a simple way to look professional. Also, thank you so much for your suggestion to help us improve.
In the past, we¿ve analyzed adding a feature that lets you import video. However, we¿ve decided to focus exclusively on animated videos since that¿s what we are experts in.
Additionally we haven't been able to find a good way to integrate those kinds of files into our tool yet.
Keep in mind that you can still import animated GIF files (animated icons, filmed gif videos, screencast demo videos, etc) and add graphics, fonts, and animations to them.

Thanks again!

Thanks for the review Lucas!

Amy, thank you for the review and feedback.
It is gratifying to know that the effort we make to improve the tool every day is reflected in what users perceive.
Hopefully, we can continue to improve.

Darcy, thank you so much for your feedback.

We are working in a new HTML5 editor which will perform much better than the flash editor. We will launch it in October 2018.

It makes us very happy to know that you could save time by creating your video content with Wideo.

Thanks Martie for your review!

We are glad to listen that Wideo has been helpful for your business.
We are constantly working on new graphics and templates. Have a look in our website as we are improving and creating new functionalities every week.

Again, thanks for your feedback! It's really useful for us.

Hi Maxi, thank you very much for your feedback!
We are very happy to add value to your business.

We will take on account the masks feature suggestion as well as the folders arrangement idea. They seem very good things to implement in near future.

Thank you again!

Mohsin, thanks so much for your feedback!

We are working in a new HTML5 editor which will perform much better than the flash editor (besides allowing us to develop new features). We will launch it in October 2018. Hope you can try it!

Good to know that you find our current editor user friendly.

Hi there, I'm sorry you had a bad experience.

As stated on our payments and pricing page, our plans are subscription-based and renew monthly or annually, depending on the plan you choose at the time of purchase. All users are able to cancel the subscription at any time from the profile settings page.

We communicate this not only on the checkout page but also in the email we sent after the purchase.

From what I see, it is still not clear that the renewal is automatic, we will take it into account to improve the communication of the renewals.

Again, I'm sorry you had a bad experience.

Thanks for the review Martin! We are working in the music library to offer our users more and more options every day.
All the best!

Ginny thank you so much for your feedback!

I'm very happy to know that you achieved professional results with our templates and that you could have the experience of using most of the templates.

We are constantly incorporating new templates, we will take into account your recommendation to add more "corporate" style templates.

Again, thank you so much for your feedback, it's really useful for us.