ToucanTech

4,9 (145)
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Vollumfängliche Lösung für wachsende Alumni-Netzwerke

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4,9 /5
(145)
Preis-Leistungs-Verhältnis
4,8/5
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4,7/5
Bedienkomfort
4,8/5
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4,9/5

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145 Bewertungen

Melanie
Melanie
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

So happy we made the switch to Toucan Tech!

Bewertet am 4.8.2021

We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are...

We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Vorteile

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Nachteile

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

In Betracht gezogene Alternativen

Graduway und AlumNet

Warum ToucanTech gewählt wurde

We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.

Gründe für den Wechsel zu ToucanTech

Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.
Isabelle
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best alumni and fundraising software providers on the market!

Bewertet am 16.8.2024

We are an early customer of Toucan Tech and started working with them about 6 years ago when we...

We are an early customer of Toucan Tech and started working with them about 6 years ago when we decided to implement our first alumni software. It has been a huge pleasure along the way particularly because the team remains the same - their customer service is first rate all round.

Vorteile

The whole team is very approachable and helpful, the tech team takes onboard all our comments and implements most of them and the software is very intuitive and user friendly. The software is also very complete with both an alumni and fundraising platforms.

Nachteile

I absolutely love everything about Toucan Tech!

Mark
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Industry leading product with a wide breadth of functionality

Bewertet am 29.3.2023

Vorteile

Ease of use to migrate and deploy the tool

Nachteile

I find some of the configuration pages ambiguous

Alice
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A happy Toucan Tech customer!

Bewertet am 14.8.2024

Vorteile

The team are incredibly helpful. Our account manager has worked in a school before so knows exactly what we need and can always see things from our perspective. The product is user-friendly and intuitive.

Nachteile

It is a product that is still developing - but the team take on feedback and work in an agile way.

Chloe
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Impressive, intuitive and streamlined system

Bewertet am 12.9.2024

Fantastic, we couldn't recommend it more highly amongst the school alumni and engagement community....

Fantastic, we couldn't recommend it more highly amongst the school alumni and engagement community. The staff are always outwardly proud of their work and what they can achieve and very helpful to any enquiry no matter how big or small.

Vorteile

Such an accessible, user friendly and intuitive system. There was so much support throughout the whole on-boarding process and working in a school they met us with patience throughout long periods of busy patches.

Nachteile

I can't comment on anything further than the team already know about some functions/changes to some features that would really benefit schools using the platform, but they were already on it and I was impressed by the response to my feedback

Karen
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great customer service

Bewertet am 30.7.2024

The experience has been very positive and every staff member from our account manager through to...

The experience has been very positive and every staff member from our account manager through to designers and the support team have been extremely helpful and easy to deal with.

Vorteile

Detailed help guides and a generally logical system that's easy to use. Responsive support team that are always available to help when you occasionally get stuck! Also the design team have been very helpful in totally changing the look and feel of the site for the better.

Nachteile

Occasionally you might want enhancements or new functionality that is more unique to your institution. These understandibly take longer to implement but are always taken into consideration and logged.

Emilie
Gesamtbewertung
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Excellent customer support

Bewertet am 28.8.2024

Very good, no complaints. A robust and easy to use interface with lots of functionality

Very good, no complaints. A robust and easy to use interface with lots of functionality

Vorteile

Great staff, always keen to help and get back to you. There are lots of training videos and guides.

Nachteile

As with any database, it won't always do what you want it to do, but the team work hard to get fixes in place where possible. The cost is probably market average, but it is still a big investment.

Emma
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Toucan Tech at state school

Bewertet am 9.9.2024

Very good support services - they are always delivering new products and updates

Very good support services - they are always delivering new products and updates

Vorteile

As a team of 0.5 FTE Toucan Tech is easy to use for Newsletters, comms, and fundraising appeals

Nachteile

Hard to say but it would be great to allocate seating for events

Patima
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Experience

Bewertet am 30.8.2024

I've been onboarding with [sensitive content hidden] at ToucanTech for the past two months, and the...

I've been onboarding with [sensitive content hidden] at ToucanTech for the past two months, and the experience has been fantastic. The process has been smooth and well-structured, thanks to [sensitive content hidden] support and guidance. There’s been a lot to learn, but [sensitive content hidden] has been incredibly patient and helpful throughout, making the entire experience enjoyable and productive. I feel well-prepared to move forward with the platform, thanks to her expertise.

Vorteile

What I like most about ToucanTech is the excellent support team—they are always very helpful. Additionally, the platform offers a lot of functionality, making it a versatile tool for our needs.

Nachteile

There isn't anything I dislike about ToucanTech. However, if you're not tech-savvy, you'll need to dedicate some time to learn and understand the platform's functionality. That said, it's manageable because the support team is fantastic and provides great assistance throughout the process.

Rachel
Gesamtbewertung
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Grammar School Development Office

Bewertet am 31.7.2024

A really reliable platform, with plenty of functionality and excellent user support

A really reliable platform, with plenty of functionality and excellent user support

Vorteile

Event and fundraising management; customer support

Nachteile

The wide range of functionality sometimes means a lack of flexibility

Paul
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best fundraising CRM on the market by some distance

Bewertet am 20.3.2023

Many companies claim to be customer -centric but in reality very few actually are - Toucan Tech are...

Many companies claim to be customer -centric but in reality very few actually are - Toucan Tech are one of an elite group of companies that focus on delivering great products through customer led innovation.

Vorteile

All features are designed to be user friendly and iterative yet don't compromise in terms of sophistication which is the hallmark of great CRM software. Sending mass emails and creating events are particularly impressive features and surpass anything else on the market.

Nachteile

Integration between third party payment providers and customer records was a little problematic but the data team resolved a complex issue through a combination of perseverance and in depth knowledge.

Louise
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Great product with multiple benefits

Bewertet am 20.3.2023

Really supportive team, quick to respond to queries and a very thorough onboarding. Our community...

Really supportive team, quick to respond to queries and a very thorough onboarding. Our community are loving it!

Vorteile

Database management and growth. Enabling us to utilise content to attract our community to engage with us further. A virtuous circle.

Nachteile

Some of the user journeys could be further refined but I know the product team work continually on this with new improvements all the time.

In Betracht gezogene Alternativen

Graduway

Gründe für den Wechsel zu ToucanTech

Toucantech more suites to our community. Kore personalisation options in design.
Lucy
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Alumni Engagement

Bewertet am 24.3.2021

We have been delighted with the service from ToucanTech, there is always someone on hand to deal...

We have been delighted with the service from ToucanTech, there is always someone on hand to deal with glitches or queries. We have been happy to recommend it to other schools

Vorteile

This is easy to use and intuitive. Its an excellent way of keeping in touch with former pupils and updating records. Recently we have launched our first fund raising campaign using the site and have found it invaluable, keeping us up to date with donations, making gift aid claims simple and linking back to the record of the donor.
We also love the ease of setting up news items and galleries and sending mass emails.

Nachteile

We have a number of donors who give on a regular basis. Each of these donations have to be added manually each month. It would be really helpful if this happened automatically. This is the most difficult part of the site to navigate

Kelly
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The perfect solution to kick start your community management and engagement

Bewertet am 25.3.2021

We needed to get all out data in to one easily accessible system and have a single comprehensive...

We needed to get all out data in to one easily accessible system and have a single comprehensive interface dedicated to our alumni community.

Vorteile

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

Nachteile

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

In Betracht gezogene Alternativen

Blackbaud Raiser's Edge NXT

Warum ToucanTech gewählt wurde

We started to move from a paper based system in 2016 and by 2017 had reached the software limits of InTouch CRM, we were looking for software that provided an integrated database and user portal and ToucanTech fit the bill.

Zuvor genutzte Software

InTouch CRM

Gründe für den Wechsel zu ToucanTech

Functionality and price were big factors. We are a small office so I need something that could be installed quickly without lots of additional costs for data migration. I was also mindful that while we needed a more comprehensive solution we did not need to 'over tool' ourselves. The customer support provided by ToucanTech was spot on from the start, provided just the right level of support and autonomy for me to manage the system in house.
Susanna
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

We are delighted with our ToucanTech alumnae website

Bewertet am 24.9.2020

We are delighted with our new alumnae platform, which looks great and works well at the front end,...

We are delighted with our new alumnae platform, which looks great and works well at the front end, and is easy to use and navigate at the back end! Our alumnae have been very complimentary about the improvements and the increased level of communication that we now offer. We have seen a dramatic increase in engagement levels as a result. The excellent level of customisation has allowed us to create a site we feel proud of, which we believe best reflects who we are and that has increased the level of support we can offer to our alumane.

Vorteile

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

Nachteile

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

In Betracht gezogene Alternativen

Blackbaud Raiser's Edge NXT und Graduway

Warum ToucanTech gewählt wurde

We wanted to be able to offer greater functionality and customisation.

Gründe für den Wechsel zu ToucanTech

It offered the best-looking, most user-friendly, bespoke solution specificially for alumi and fundraising, which is exactly what we were looking for.
Hannah
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Hannah Cutler Cheltenham College

Bewertet am 16.3.2022

There are huge positives and the software has already made a big difference in our abilities to run...

There are huge positives and the software has already made a big difference in our abilities to run a website, collect data and soon to run online donations which is very important. I find the customer Services team respond very quickly and we have very much enjoyed our sessions with [SENSITIVE CONTENT]

I do find that the Instruction Manuals/help guides on line could be more detailed with some topics missed completely and others only having a brief summary of the process you are trying to complete/attempt for the first time. There are many times, that had the help guides been slightly more detailed then I would have happily used these and worked though the steps and not needed to contact customer services. I think this would be hugely helpful.

Vorteile

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Nachteile

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on.

It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

Michelle
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Platform for Alumni Database Management

Bewertet am 20.3.2023

The Support Team is phenomenal, and it's amazing to have access to a network of other international...

The Support Team is phenomenal, and it's amazing to have access to a network of other international schools that use the same platform.

Vorteile

Our alums love learning about the university/industry/geographic Hubs they can join to connect them with other alumni. They are always keen to learn how they can use the platform to network. The Resources section, with digitized yearbooks, is also very popular, as are the Photo Galleries. It was very easy to migrate our data at the beginning.

Nachteile

There are many features that I forget to use, but ToucanTech sends out newsletters with examples from other schools that are always so useful.

In Betracht gezogene Alternativen

Graduway

Gründe für den Wechsel zu ToucanTech

Customer service, price and value.
Elizabeth
Elizabeth
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly recommended: Supporter base and donor income has grown with ToucanTech

Bewertet am 27.3.2023

Integration of communications and supporter base has led to more efficient fundraising and as a...

Integration of communications and supporter base has led to more efficient fundraising and as a result donor income has grown with ToucanTech

Vorteile

ToucanTech software is intuitive and straightforward to use. I was able to get up and running quickly with minimal tuition and start making a difference for my business from day 1. The support team at ToucanTech are very approachable and have answered any queries quickly, even at night. The customised email feature with various templates and filters helped to personalise and maximise the impact of each communication.

Nachteile

Initially I experienced some minor limitations to customised layout and image display which were quickly and proactively fixed by the ToucanTech support team. New features are being developed continuously.

Ana
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great product

Bewertet am 21.3.2023

I cannot imagine doing my job as alumni coordinator without it. This software has allowed us to...

I cannot imagine doing my job as alumni coordinator without it. This software has allowed us to enhance the alumni experience and meaningfully connect our community in ways that were not possible before.

Vorteile

The human touch that is behind the company. From the sales representatives to the support team, everyone treats you with utmost care and attention, providing exceptional customer service. The product itself is very easy to use, you can customize and personalize the site so that it matches your needs. After much research I decided to go for Toucan Tech and I couldn't be any happier.

Nachteile

There are no cons that stand out. There is a learning curve to learn how to use the product to its full potential but the tutorials and guides their support team provides are very useful.

miranda
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Why use ToucanTech

Bewertet am 20.3.2023

alumni engagement and comms has been turned into a customer friendly process

alumni engagement and comms has been turned into a customer friendly process

Vorteile

Ease of implementation and stellar support

Nachteile

numerical ordering of class groups is not possible - this would be simple coding

John
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Extremely efficient and effective community management tool

Bewertet am 17.4.2023

I loved the initial process of working with the Toucan Tech team in setting up their software. It's...

I loved the initial process of working with the Toucan Tech team in setting up their software. It's extremely user friendly and not super daunting, but having someone sit with you through the initial process and be a wealth of expertise get's things moving seamlessly. Once the software is running, that train will keep rolling.

Vorteile

Team support, easy access for posting updates, adding graphics efficiently, very user friendlyToucan tech offers both quick update access along with detail/advanced options to customize important announcements.

Nachteile

As expected the initial set up is a daunting task that you can't escape, but ToucanTech support makes it quite achievable.

Huw
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: Selbstständig
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

ToucanTech Implementation

Bewertet am 20.3.2023

Highly favourable. Recommend.

Highly favourable. Recommend.

Vorteile

Great team, helpful; local support; combined CRM and email platform; customisable to suit different needs.

Nachteile

There is something of a knowledge curve because the system is so deeply versatile. However, great customer support and training enabled the transition to occur smoothly.

Stephen
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Intuitive to use and Support is first class

Bewertet am 22.3.2023

Vorteile

ToucanTech provides a lot of flexibility in designing and tailoring the web site and data that can be held. It does this in a way that is reasonably intuitive and easy to learn. Support team are very helpful.

Nachteile

I have found certain usability aspects of the general reporting function a little frustrating, but this is a minor quibble and may be addressed by a new reporting interface which has been rolled out.

Grace
Gesamtbewertung
  • Branche: Grundschul- & Sekundarbildung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly recommended product for school alumna and development offices

Bewertet am 4.8.2021

Overall we are very happy with ToucanTech, so much so that we have recently resigned with them for...

Overall we are very happy with ToucanTech, so much so that we have recently resigned with them for a further three year contract. The product answers all of our needs within our alumnae and development office.

Vorteile

The best part of the software is that it is a one stop shop, so you have your database, fundraising, online portal, and events functions all tied into one package rather than needing different software options to answer different needs.

Nachteile

We are generally very happy with this product, but of course as with all products, there are occasional glitches. However, the customer support team always respond very quickly and efficiently to these and they are constantly working to improve and to bring out new features.

Sara
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

More than a product/service provider...this company consistently go the extra mile

Bewertet am 28.2.2017

I have been working with ToucanTech for the past two years using their Alumni Software. They are...

I have been working with ToucanTech for the past two years using their Alumni Software. They are more than a 'service provider'. They listen and adapt and change to feedback from their users, which is not something I have experienced before. Other companies I have worked with say they listen but nothing ever seems to change.
ToucanTech have a thirst and desire to be the best and this comes across in everything they do and in my humble opinion they are the best. They go the extra miles every day and make their customers, like me, feel part of their family'listened too, respected and willing to grow together.
Their software is intuitive, easy to use and most of all FUN to use. I come into work excited to see what has happened on my 'network' and keen to do more. We really are seeing a change in the way our Alumni 'see' our school...they are seeing the value we can add to them now and how they can use their network to benefit them. We could not have done this without ToucanTech.
I really can't say a bad word - ha ha apart from the fact that I now have Alumni connecting with me every day now so I am very very busy!!!

Vorteile

Easy to use
Links to SIMS so makes downloads easy
FUN for our end users
If you see improvements they really will listen!
Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school
They have a network where you can link in with other people using the software to share ideas/experiences