ToucanTech Erfahrungen

Fairly easy to use, reporting features, directory features

Form functionality limited, limited design option especially for the newsletter, not enough CRM features

All features are designed to be user friendly and iterative yet don't compromise in terms of sophistication which is the hallmark of great CRM software. Sending mass emails and creating events are particularly impressive features and surpass anything else on the market.

Integration between third party payment providers and customer records was a little problematic but the data team resolved a complex issue through a combination of perseverance and in depth knowledge.

I find it easy to use, adding events and news stories is intuitive and can be done with very little training. Accessing the data is also very easy and can be done quickly on a PC or on your phone.

I think the only thing we would like to add is an Instagram feed to our Home page.

ToucanTech has a simple to use and navigate user interface. It manages multiple functions which is great for a small office. The customisation is good and I have been impressed by the product enhancements and development since we started using the software.

The fundraising and donation logging feature could be improved. I would also like to see more ability to managed the news images that are uploaded.

We have been using our new alumnae platform, which is powered by ToucanTech, for about a year now. It offers much greater functionality than the previous site and the engagement levels have soared accordingly. It allows events to be organised efficiently and effectively and we are now seeing increasing use of the more interactive elements of the platform, such as our mentoring schemes and alumnae clubs. Over the past 12 months, ToucanTech have continued to develop and improve the software and are always working on new features and welcome additions to their offering.

The ToucanTech support team offer an effective and well-run helpdesk and customised training. They were very hands on with the set up and integration of the new platform. The software has designed to be very user-friendly. The team work hard to resolove any issues or queries.

Everything is in one place. You can track, record and maintain you relationships for fundraising, communications and events. It is intuitive. The reporting stats are easy to read.

I was nervous of the migration of data over but with the support of the TT team I overcame this very quickly.

I like the look and format of the software. The fundraising fund pages are extremely helpful in giving up to date stats and I like that you can build your own web pages and manage them instantly. This is extremely valuable, liberating and time effective.

Some parts of the software formatting are not always straightforward and take some time to work out how to use. I find the reporting element a little tricky but I know this is being worked on.

It would be great if there were a few more "standard panels" in the design hub for building non-menu web pages that would offer more options in terms of layout.

My two favourite things about TT are:
1. it's intuitive: you can work out what you need to do, ease of use, common sense approach
2. the online community accessible to our network is part of the package, not an add-on

I think the app should be included with the annual fee, not as an optional add-on.

The best thing about this software is the front page it gives and the ease of use for both administrators and members. It's super easy!

Sometimes there is not enough information about processes or how to change things, but a quick message to the Helpdesk normally resolves everything.

Creating our site with ToucanTech has been incredible for our school community and far exceeded our expectations. We started with the goal of having a central place for events, news & information, and a way for parents to network. All of these goals have been met and with better results than anticipated. The Event function, probably our most used, has brought our community together so that our events are more discoverable and inclusive. The number of events, type, and number of participants have all increased. For news and photo/video galleries, our site has lessened our reliance on email and allowed us to share more and have a central place for parents to search for anything they may have missed in newsletters (so much better than searching through emails). We have also expanded our offering of parent interest groups, allowing parents to take the initiative to create and manage groups on their own. This has been really fun and helped to create the “close-knit” community we hoped to build. Another great function has been networking – great for parents, but also great for our high school students looking for guidance about universities and career paths. It feels like the sky is the limit!

There are a lot of functions the site has to offer that we have not yet fully explored & mastered. Our plan was to start slowly and then expand, but the lure of all of the features and potential positive impact for our community-led us to take on a lot all at once. We are still finding our way with managing content, and I think we will have a better plan in place for our 2nd year. Our first year was amazing, but we just made it up as we went along. Next year we’ll be more organized in our approach.

Accessibility. You do not have to be a database or IT professional to use it. With the good training provided, most people will be able to do pretty everything they want or need to do.Support. Excellent, quick and helpful support for those jobs which you cannot do yourself.

Minor layout features which could perhaps change. Nothing important. It is good that if we have something we would really like changing it is immediately put into the system for review and if thought to be a good idea for all TT users then the change happens.

We were offered a tailored training day before setting it up - we could specify the main features we would use so the training was adapted to our needs, eg, how to produce reports we needed to replicate.
It is pretty intuitive, but online / telephone support is good when needed. The team are very friendly and helpful, and will 'take over' the PC to talk you through solutions if necessary.
The weekly support emails are helpful and let you keep on top of new developments.
Graphics are good, we have had good feedback about the 'look and feel' of communications from our alumnae community.

Integration was quite a significant task due to volume of data but it was well managed on both sides.
The advanced filters and mass emails are possibly the least intuitive parts to use but this was resolved with good support and increased user familiarity.

I love the mass email tool - which allows the creation of attractive emails and analysis of recipients' responsiveness to the content.
I also love the integration of our website with the database.

Ideally I would like some more flexibility about some of the pages on our website, but I can probably achieve this by asking for help with creating some bespoke areas.

Over my twelve years experience of schools development and fundraising, Toucan Tech is the first software that I have come across and used that provides a communications and a fundraising capability under the same 'umbrella'.

Toucan Tech is advanced, progressive, and highly responsive to user feedback

Not much not to like. A few niggles to improve on but upgrades coming on stream regularly.

The transfer of data from our old system to Toucan Tech, was more involved and took longer than expected. But Toucan Tech resolved all issues.