Remote Support Erfahrungen

The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded.

I don't have any cons with the software.

Remote support software is designed to make it easier for businesses and IT teams to provide assistance and troubleshoot issues for remote users. One of the main benefits of this software is its ability to allow for quick and easy access to remote systems, which can help to significantly reduce downtime and improve efficiency.These features can help to greatly improve productivity and reduce costs for businesses, making remote support software a valuable investment for many organizations.

Some complex or feature-heavy could be overwhelming for users who are looking for a more streamlined solution, which could limit their effectiveness for certain users or organizations.

Their way to increase permissions on end-user computers.

The lay-out is very outdated and is in serious need of modernization.

I have been using this software for a long time to manage my work from home but still have access to my computer at work. Especially during the COVID, in fact, my employer he advised me to use it to manage all the programs and archives on the device present at work, but from the comfort of home. Appreciate that there is a code you need to enter to enable access on the other computer, but then there is the possibility of saving the connection between devices to speed up access. Also the program is fast, intuitive and quick and up to now, it has never bugged or crashed. Truly an outstanding find

Very often the connection can be lost, due to wifi or router shortages, so it is essential to have a stable connection to have a smooth use of the program. I would like the possibility to remove the cursor of the other device, to have a cleaner view.

Remote Access , Password Management and Screen Sharing what I used most and loving it

Great going pls keep it up same enthusiasm

Live chatting can be done at the same time while sharing screen.

Good software till now nothing negative to share

The self-service portal & the remote access features are the best one as I observed which make it more easy to use.

The advanced reporting and analytics is not robust compared to other remote support software options

I like its ease of use and that it saves the information of each session that I start as a follow-up

I like everything, but I would like them to add the 2FA sistem, since this would protect more information that may be important or confidential.

The primary benefit of remote support is that it eliminates the need for an in-person visit from a technician, which can save time and reduce costs for users. Instead, a qualified technician can connect to the user's device remotely, troubleshoot the problem, and provide a solution without needing to be physically present.

While remote support can be a convenient way to receive technical assistance, there are some potential downsides to using this type of service. One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or device.

Ability to share screen is good, using this we can access remote desktop from any location.

I don't have any cons for this, as I couldn't found any.

When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.

For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.

Its ability to do admin tasks on the end user's system without giving the user an admin password.
Screen sharing does not require any software installation.
It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL.
The solution is very easy to set up compared to some other products.
Third-party integration with solutions like SysAid was also seamless.
With little or no training, the solution is good to go for anyone.

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain

There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.

Remote Support when it's needed has been the most impactful for our business. With under a minute set up time we can get on with our Windows and Mac users to review their software difficulties in real time.

It would be nice if there was an even quicker workflow when working on macOS computers to pre-approve the Remote Support software in our environment.

It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.

There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.

Remote Support is very easy to use for help desk technicians as well as staff members.

It's look and feel is still old-school. There are opportunities to make the software look better.

I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.

Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.

one of the most trusted tool for enterprise, very nice interface easy to use and operate. you can use multiple session at the same time without any issue

graphics requirement is more, should be light weight for low specs machine, doesn't work well if you have less than 4 GB of RAM

I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed).

There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc.

This tool provides some of the best remote access troubleshooting abilities . The ease of use of this software is outstanding. Functionality and the ability to have users go to a web portal or provide them with a link to download a small package for remote access. I was not directly involved with installations and integrations of this product in our organization but have been told that it was quite simple.

I can honestly say I've had no issues with the product . It's performed well . Loaded with features . Nothing that I can say that would be dis concerning

Ease of initial setup was a breeze for my cloud based Bomgar instance. I was able to have customers connecting within a matter of hours. The ability to deploy Bomgar Jump Clients on machines which I need instant access to when providing managed services is simple and works wonderfully.

No other remote support software offers the features that the Bomgar product boasts, which does contribute to the price of the product versus the competition.

Pricing model is difficult and is not feasible for small companies, or companies just getting started. The yearly fee for a cloud hosted instance is quite significant, and purchasing your own Bomgar appliance is even more significant.

Ability to record and retain staff usage of product - for review and coaching as well as to ensure powerful tool like this was used within strict guidelines. Product also provided a one-tool to support multiple popular systems. Vendor also provided training for administration and use as part of the implementation.

Too much for a small company, but worked well in large company settings where the number of staff using the tools were distributed across the organization and located in several different offices.

Bomgar remote support allows our small IT staff to be able to connect with our remote users simply and efficiently. Go to our support website - provided by Bomgar - and connect with any of the IT staff online. We can then connect to your endpoint, and quickly resolve problems. Quicker than determining through a telephone call what is going on.

To be honest, Bomgar remote support is fully featured and is at a point where the functionality is already in the system.

Bomgar is quick to download and run, and is able to be pinned to the computer it's running on, allowing the remote connection to be opened and connected to later.
When you're finished using it, disconnecting will close and uninstall the Bomgar program, ensuring the system cannot be accessed further.

It's very rare, but I have encountered issues where pinning a Bomgar connection can cause issues on Windows Server 2008. This does not occur on all servers running Windows Server 2008, but at this time it is unclear what is causing this issue. A regular, non-pinned session will not cause any issues.
This is also not the software to use if you plan on making repeated connections to a computer. Every time it runs it must be downloaded and ran, vs options like LogMeIn, which can be installed and run in the background so whenever the connection is needed you can remotely access the computer.

I primarily use Bomgar to remote assistance with my peers, direct reports and clients. Aside from remote assistance I also use Bomgar to refer to review requests of potential escalations, running chat report conversations and ticket management. Being in the QA team part of my job is to ensure service excellence is provided while maintaining customer confidentiality and Bomgar provides thus layer of assurance for us and our clients.

Sometime Bomgar takes time to load or having sync issues. Customer already entered the session key but still we cannot see the customer connected from our end. May be due to current work from home set up caused by the pandemic, internet connectivity plays a role in this minor challenge. Although for our organization, we can only store Bomgar sessions for up to 30 days but I guess that is due to some contractual agreements which are out of our control.