--- description: Ausführliche Erfahrungsberichte zu BeyondTrust Remote Support mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche BeyondTrust Remote Support mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BeyondTrust Remote Support Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/287/help-desk-ticketing/software) > [BeyondTrust Remote Support](/software/113939/bomgar) # BeyondTrust Remote Support Canonical: https://www.getapp.de/software/113939/bomgar Seite: 1 / 82\ Weiter: [Nächste Seite](https://www.getapp.de/software/113939/bomgar?page=2) > BeyondTrust Remote Support (ehemals Bomgar Remote Support) ist die branchenweit führende Lösung für den sicheren Zugriff auf und die Unterstützung von jedem Gerät oder System, das sich überall auf der Welt befindet. > > Bewertung: **4.6/5** von 2009 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 2009 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: BeyondTrust - **Gegründet**: 1985 ## Gewerblicher Kontext - **Startpreis**: 1.995,00 $ - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Niederländisch - **Verfügbare Länder**: Australien, Deutschland, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Aktivitäts-Verfolgung - Alerts/Escalation - Anmerkungen - Audit Trail - Authentifizierung - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Bildschirm teilen - Chat / Messaging - Compliance Management - Dateitransfer - Echtzeit-Chat - Fehlerbehebung - Filesharing - Kundenspezifisches Branding - Least Privilege - Management von Benutzersitzungen - Multi-Channel-Kommunikation ## Integrationen (13 insgesamt) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.getapp.de/directory/287/help-desk-ticketing/software) - [Fernwartungssoftware](https://www.getapp.de/directory/563/remote-support/software) - [PAM Software (Privileged Access Management)](https://www.getapp.de/directory/1181/privileged-access-management/software) ## Alternativen 1. [Zoho Assist](https://www.getapp.de/software/9913/zoho-assist) — 4.7/5 (1375 reviews) 2. [TeamViewer ONE](https://www.getapp.de/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.getapp.de/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.de/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Supremo Remote Desktop](https://www.getapp.de/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Nutzerbewertungen ### "Review for BeyondTrust Remote Support" — 5.0/5 > **Shristi** | *9. Juli 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance. > > **Nachteile**: Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records. > > BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients. ----- ### "BeyondTrust Remote Support review" — 5.0/5 > **Marat** | *15. Juli 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile. As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use. The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool. > > **Nachteile**: Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license. > > Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. Some unique features of Remote Support tool make it irreplaceable for us. ----- ### "New Product or Bomgar in new design." — 3.0/5 > **Serhii** | *31. Dezember 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Price is cheaper compare to similar products on the market. Performance of all the tools and features of the package is somewhat stable, could be smoother but for such a price is OK. Tons of cool tools and features during remote access provide faster and convenient work overall. > > **Nachteile**: It could have a better and in general - user-friendly interface. More advanced security would be good too. And the most noticeable - smoother performance, with it it would be a great product. > > I had to switch to this product from a similar one of another company. Overall working on it for 6 months was OK, not perfect, since I was working with live, impatient customers who wanted help right away. With smoother performance, it would cause fewer troubles and awkward moments. For a low-budget, fast-growing start-up with the potential for serious business - this product is for you. ----- ### "A must have tool for every remote worker" — 5.0/5 > **Elizabeth** | *29. März 2023* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications > > **Nachteile**: Everything is great about it . No issues so far > > It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time ----- ### "Remote support software Bomgar" — 5.0/5 > **Obakeng** | *19. Januar 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine. > > **Nachteile**: For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing. > > I love it as you can remote into one machine as a group or during a troubleshooting meetings ----- Seite: 1 / 82\ Weiter: [Nächste Seite](https://www.getapp.de/software/113939/bomgar?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/113939/bomgar) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten