Campminder Erfahrungen

What I like most about this software is the bulletin board full of information I want to see without having to navigate through different tabs. Another HUGE pro is how comfortable I feel to Call customer service/support when I do not know how to do something, they are so nice and soooo helpful.

This is not an actual con but something I need to improve for myself...There are so many settings I don't remember what to do sometimes to receive the information I am looking for.

Customer support is incredible. Probably to the frustration of CampMinder, we very rarely use the built in ticket or community forum features because a phone call always gets the job done in minutes. CampMinder support is willing to walk me through unique reports and troubleshooting very quickly.

Seasonal staff on boarding is great.

On the program side of things, the cabin assignment module is pretty clunky and many of the simple reports require too many steps to be easily taught to seasonal staff. Overall, I think that the program looks and acts like it was made 10 years ago.

One of my biggest disappointments is the mobile app. It is so limited in functionality and crashes often. When it works, all it is really able to do is act as a super slow contact information database.

I love that we were able to eliminate paper registration. It was life changing to get rid of paper! No more shuffling through binders of paper to access information. Everything we need to know about a camper is at our fingertips. The parents were thrilled...and next year they just have to update.

I was able to work around it...but two things I find challenging are...
1. You cannot send more than one or large attachments through CampMinder emails.
2. There is a bit of a steep learning curve in creating reports with the correct selection criteria.

Parent interface is outstanding. The app satisfies the parents needs to keep on top of forms while being able to view their childs progress at camp

The online help tools were lacking, however they have made great strides this year in updating the online tutorials...thank you!

I love how this software shows me everything I want to know when registering my campers and hiring staff. I feel like I finally know what's going on at all times.

Nothing, everything so far has been wonderful.

The program is really what you make of it! Camps all run so differently that it must be nearly impossible to create something that appeals to so many. Not only have they managed to do that, but are constantly working on upgrades to the system and educating their customers on different aspects of the program we could be taking advantage of. I attended "Campminder Camp" this year where they held classes on things not all camps are aware they offer as well as individual meetings with our reps, and round table style discussions asking us what we would like to see in the future.

The scheduling is difficult, but every scheduling program for camps is difficult.

I love the ease of use -its user friendly, I can find what I need to find -where I expect to find it. If at any time I need help I can call a real person -who speaks English -and they will be able to help me AT THAT TIME!!!

Remembering to click exactly what I what -each little box I need, is sometimes a hassle. I have to pay close attention, otherwise the reports I create may not be accurate. Although I can tell right away if I didn't click all the boxes -the results show immediately.

CampMinder is very easy to use if you are even remotely tech savvy. I love the instructional videos and the articles to help you understand how to set up the system. Tracking a person's history with our camp programs is awesome, allowing us to maintain years of records at our fingertips. Reporting is straight forward and time efficient. I like the bulletin features and being able to tag other colleagues and communicate in a way that directly links to a person's profile page.

It does not meet all our needs as an organization. We need a way to manage property reservations outside of summer and were told that was platform was being added to CM. We have yet to see it and therefore need to pay for yet another software platform. The customer-facing side, CampInTouch, is clunky compared to other companies and the ability for camps to customize what customers see is limited. Our most common questions revolve around camper guardians being unable to find information packets on CampInTouch, in part because they blend in with camper paperwork. It seems like CM was designed more for large east coast style camps where the campers stay for several weeks. There are far less useful features for those of us who have one-week sessions.

The ability to basically create almost any report that we need. In comparison to the last software product that we used this is miles ahead. The customer service is awesome. Everyone is helpful and professional, friendly and they make sure that they get an answer for you. Have been with them since 2011.

We do run into issues at the end of the season with trying to find out exactly what funds we brought in. Simpler way to see exactly what money you took in as a total without running all the charges, credits, discounts, etc. Also waiting for the groups and family module to be available and hope that it will be separate from the camping side.

For us in the office the program is great. Easy to use report features, for custom information and camper issues, etc. I get quite a bit of feedback from parents that they find the Campminder system easy to use as well which is important. I love that the folks in charge are consistently working to improve all aspects of the system.

It doesn't allow us to register our volunteers each week so they are "in the system". It is nice to have all participants print on the same documents and in one place for insurance and other record keeping. I keep working on ways around it...and will figure it out someday.

CampMinder is the perfect solution for our camp - it let's us work more efficiently and focus more on our campers than paperwork! The thing I love most about this company, is that they are constantly updating, growing, and changing to stay current with the trends in our industry. Their customer service is incredible - I can't tell you how many times I've called with a crazy request or question, and they have a solution.

Our camp has some very specific needs that don't fall into some of the traditional models they provide. That being said, the customization features of their forms and modules allows us to create a CampMinder that is tailored to our specific needs. They were incredibly helpful in the process of determining how the software could best fit our exact needs.

The CampMinder software is so robust that I can create all kinds of reports to learn all kinds of things about our campers. I have never had a problem reaching someone from customer support when I cannot figure out how to do something, but usually I can find my answers in the videos. I also like being able to do the billing through the program. The program is so good that it saves my employer money because they only need a part-time registrar.

The definitions list in the reports building section is not as intuitive as it could be.

Ease of use for Camp Directors in managing/scheduling camp enrollment.
Some flexibility in reporting capabilities.
Ability to perform monthly payments electronically.
Ability to offer various payment terms.

Financial portion of the system is not very robust. Minimal amount of financial reports available.
When exporting data to Excel, all sessions being attended by one child dump into one column. Could separate this within Excel; however, number of additional columns needed is not consistent.

The variety of what CampMinder has to offer is a huge benefit.

I am having a hard time coming up with something off the top of my head right now. It is something for us that different people across the organization have more knowledge of certain sections of CM than others do so if you don't use something often it is easy to forget the process.