ResMan Erfahrungen

I used to create weekly reports for my boss that listed our team's hours on each project. It was easy to select the project and dates to filter so I could export the information to Excel for the reports. It was also easy to keep track of the employee's PTO each week. Having this software allowed me to create the reports I needed within a matter of minutes.

I did not have any cons while using this software.

Ease of use - all areas are covered - communication is solid

Nothing really - its been so easy setting into the use of Resman - its always been functional

It is relatively easy to navigate through the various aspects of Resman

There is problems with the payments deposited to Resman do not make it to the Ledger of the Resident.
Just recently, deposited a money order for the resident in 1120. It is on the Deposit Batch, but did not post
to the residents ledger.

I am having problems with transferring residents from one unit to another. Even after the Transfer there is still the message of pending transfer (click here) on the previous unit.

Processing invoices for payment and the scan to attach. I, today, selected a scanned invoice to attach and I access everything except the one I needed. Example is, invoice scanned had last numbers or 420, I select
that, I get scans for 415/414/420. I continue to try and eventually I am able to get the correct invoice attachment. It is frustrating and consume too much time.

the features are very easy to navigate and almost everything we can do as an admin, there are a few times we have to call just because it is something out of our ability but when we do call everyone is very helpful and knowledgeable. I believe that the customer service has grown alot in 3 years before it was hard to reach anyone but now it is very efficient.

so far you all have kept the pace with other software, the ease of Resman is very nice to work with

Ease of use and everything is easy to find when looking

Slow when everyone is on and the screen just sits there and loads

I like that it user friendly. Very easy to navigate

There are no issued that i have when I use the system.

Easy functions with delinquent reports and board Page is very easy to keep track of delinquecy and propery daily task.

Need for training videos available . Contacting help is sometimes a pain.

Regarding the ownership side of multifamily, ResMan makes managing and overseeing the assets so much easier and efficient. I have experienced using almost all of the property management software platforms and ResMan is by far the most functionally competent one out there.

My only con is that all of my assets aren't using ResMan, working on making this change mandatory.

Instead of having different modules added on in an attempt to stay updated, REsman has a smooth, fully integrated platform that is user friendly and was easy (relatively) to install. We appreciate their ability to use integration partners, rather than forcing their customers to use ONLY their product, especially to integrate with our own website, insurance partner etc. This allows us more flexibility and control over which services we choose to use. They are one of the friendliest softwares for our on-site teams and have super good help videos and instructions. They are easy to get along with and I predict they will give Yardi and Onesite a run for their money. I highly recommend!

The accounting processes did not mesh quite as well, but our accounting department was able to come up with work arounds that satisfied them. Customer service used to be above expectations, but I think they have had some turnover and although I do think their customer service reps are polite and effective, we are not likely to get our issues resolved in less than 1 to 2 weeks now.

The best part about ResMan is how user friendly it is. It was quick to learn and easy to communicate with residents. It also has an excellent, clean interface. It looks much more advanced than other property management software I've used prior.

I feel like this software isn't easy to pull specific reports. It could just be a training issue, but some reports I used to be able to access immediately are more difficult to find.

Easy to use- you have more than one way to do all things for different learning patterns. Drill down features are amazing. Accounting side and Operation side work well with each other. Alot of the industry software has either a stronger front end or and amazing accounting. It is rare that you have a general good system on both sides.

Which experience a lot of glitches and I'm not sure if it due to all the integrations. We are always fixing links, " they are broken".
I wish it had a lock like Yardi on it- Which does not allow the leasing team to move forwarded with out collecting information. Resman- the main tab does not all the rest, we have to go back and manually enter.

For the most part, the program is user friendly. New employees are able to pick up basics fairly easily.

I truly don't like when we have to trouble shoot an issue. The help (?) icon rarely offers any support when ever I use it to research an issue. When I've had to call the customer service agent the help takes so long to get, so I don't want to even call.

Very user friendly and the chat support feature

Notifications for messages within the system. Glitches with applications

Resman makes it easy to communicate with your residents. The text feature is by far my favorite thing.

The Easy Lease integration with Blue Moon. There are lots of bugs that never seem to get fixed. Things that previously work, just stop working. Also, there should be a way to merge duplicate contacts.

I like that this software is so simple and easy to use even for the non-accounting type person. I believe it has made those persons even stronger in their financial analytics.

I would like for all our outside applications to be integrated with Resman. It would be better for this to be a one stop shop without having to log into other apps. However, I do believe we will see this get better as the software evolves to allow the integration of the other useful applications we use.

User-friendly, cost-efficient, and ease to train.

Integration partner processes could be improved.

I like that Resman has the ability to apply late fees automatically and the quick qualify feature that quickly checks income and shows what set-aside the applicant would potentially qualify for. I like the TIC creation and how easy it is to follow, it's made a huge difference not having to do them by hand.

I feel that the integration with AvidXchange could be better as I have noticed before avid, when a P.O was converted to an invoice the P.O would change to "completed" and disappear from your active "approved" queue of P.Os. With avid, these P.Os hang out and it can get confusing if not paying close attention.

This software has the ability to work with almost any need or business. I have been with ResMan for almost 2 years and during that time they and improved the user interface a lot.

The instructional videos are lacking. The compatibility of ResMan and its services are frustrating at times. Adding a screening company to process applications took about 3 months to get functional. ResMan has a great dash board concept but any time I do anything more then surface deep its internal process is annoying. example: Moving out a tenant is extremely confusing. I had to write myself a cheat sheet with 10 different steps I have to do, to fully process a move out. And the steps are all located in different spots with in ResmMan. I would think a normal repeating operation should be a bit more streamlined.

This Property Management Software is fully integrated. Rarely does it push us into affiliate softwares that talk with each other. The seamless integration is so important because it increases reliability and reduces systematic errors.

I also love the philosophy of minimizing the number of clicks!!!

I would love to be able to categorize our vendors (e.g., painting, flooring, tax professionals, etc.) so that our users may easily search for alternative vendors in the same category.

Ease of use. Display setup and options. User friendly.

Absolutely AWFUL on-boarding process I have ever experienced.