Hello Club Erfahrungen

As the largest squash club in Victoria we needed a simple efficient booking system with a back office analysis function. We worked with Hello Club to adapt a membership only process to a social club with no membership. Introduced 3 years ago we have had no issues integrating the system with our payment online process, adding new features that help us manage and develop our back office function. We have recently integrated our Fitness area and trainers who find the system more user friendly than their previous systems (Mindbody in many cases) and with comments such as " Its helping me discipline myself!" The process needed some modifications to meet our needs and we have always found Hello Club to react within an hour or two despite the time difference.

Not much. We are probably learning every day more of what would actually help us and we have a constant dialogue with Hello Club to see if it is feasible.

Easy to use and implement. Tracks memberships well and easy to send emails and reminders and for members to sign up and change membership.

Events need developing. Only can do very simple events. Also need to develop styling text in emails ect.

My favourite part is all the features you have, but above all of this was the customer support and flexibility from the beginning with regard to developing features.

We really required some kind of league management, but this will be rectified in your merger.

From a management perspective it assists the club management.The fact it is mobile friendly for members/administrators is a major plus.Overall with the web side it all works well and had no valid complaints except for the constant complaint highlighted below.

Kiosk screens - not as user friendly as it could be for members and casuals arriving at the club to register for their bookings. Members get confused with the bookings page for future bookings and the main page with all the courts listed for current time bookings.Casuals also a bit unsure when they are not tech savy - maybe when they book it sends them a clearer instruction of what to do on arrival etc.Another frustration is the check-in feature. If they turn up with another partner than the original booking they can't use this feature. We have quite a contingent of doubles players who book player and visitor until it is sorted who will play usually right up to playing - therefore cannot use this feature until they know who they are playing.On the managment side - when we send a notify by email from the finance - someone owing for an event etc - the email says new transaction and doesn't specify what it relates to - can it be a reminder or invoice with details relating to what they still owe.Perhaps if we had a proper app that people could save on their phone for ease of bookings etc.Would also like a quick way for non-members to register for some events without having to go through the whole Hello Club registration - shortened version of registration for an event so we can also collect payments from them easier.

It is simple and relatively easy to use as an Admin. Members like having all their information in one place, and HC integrates seamlessly with Xero, Stripe & MailChimp.

Inability to do incremental updates, plus the fact that the use of Stripe is mandatory for seamless integration (and Stripe hangs on to funds for longer than other gateways). EFTPOS integration would be a big benefit.

Membership management, payment management, and booking system

No, it was fine to integrate. This is nit picking because this box is making me write more than 40 characters , but the family membership is confusing for users. Eg family primary, family partner, family junior etc. We got people being too confused so scrapped it and manually loaded in family discounts. If there was a different way that users could make family groups without having to see it was a diff membership type (Other than senior monthly etc) that'd be helpful.

Member management, court bookings and event calendar all integrated makes it great. Reduces admin considerably by allowing members to self serve. Access control and lighting sytem integration is fantastic, work well for casual play when the facility office is closed by simply using a pin.

Minor usability issues with the kiosk for checking in to play.

Ease of use, efficiency and effectiveness

Student attendance counter for easier promotions

Admin hours went from 15/wk to about 3/week because of all the things it does automatically or very quickly.

We need a bit more finesse in the booking aspect because of the nature of our business

Hello Club removed the majority of the frustrations that we had a managing membership as a company. It went from being and overwhelming administrative role to being something that looked after itself. Members can manage their own memberships and sign ups and it reduced administrative handling.

Some of their event functionality is still to come and we are looking forward to when it does. There are a couple of little functionality things that pop up but the team have been really responsive and often update based on feedback.

The fact that the end user gets funds transferred, courts booked and facility status instantly. This negates the need for third party intervention and creates higher customer satisfaction. The invoicing is very simple with built in controls and follow up. It is also very easy to use for all users.

I was being resistant to change but had no concerns about about the software and no negatives have arisen for me.

Ease of use, features are easy to find and format

restriction features such as removing and adding players. under certain booking types. new event replaces old event and no option to change old event before replacing.

Its super user-friendly for both members & administrators! The support team were really helpful with setup / answering any questions. They are friendly & quick to respond.The switchover from our the Clubs old system to HelloClub was very easy to do & we had very little issues incurred by members of the club.The members find the booking & membership renewal is very simple, and the administrators find it easy to make amendments, set up events, keep track of everything etc.

Just that it was missing league functionality really but that gap is going to be plugged soon with the Friendly Manager merger so the Club is just waiting for that :-)

Staff on hand to answer questions is very helpful.

Some features are updated but that affects other features in the process. Without consultation this can be a bit of a nuisance.

It is very user friendly and being web based means I can use it from my phone anywhere in the world.

The payment system. Banks are still advising their customers no to use POLi.

It would be good to have a page showing who has booked a month in advance like the old system.

HelloClub has played an integral role in managing the membership of our outdoor club. Two years in and we're still learning how best to implement all the features for what we need. We're so glad to have HelloClub! -- Silverthread Outdoor Club

We're having a tough time using the various email groups and getting accuracy in those lists. Also, it would be nice to see a history of the emails / newsletters sent out.

Quite easy to use to administer users and to make bookings. Quick to do the basics. The product is constantly improved and support is really friendly and helpful (not that I have needed it recently).

Some aspects are a bit obscure so as we are fairly infrequent users I make notes about these issues.

[SENSITIVE CONTENT HIDDEN] have been a tremendous help setting up Hello Club for our organisation.
They even managed to customise a couple of features for us which has made using Hello Club even more functional. Despite our members being spread across 5 locations in New Zealand, it has been a dream for each chapter to manage their local members independently. Our admin team loves using Hello Club and we keep finding more features that makes life even easier.
I could never go back to managing our membership on a spreadsheet and we look forward to investigating the Campaign Monitor integration in the near future.
Thanks Hello Club for giving me back my time!!

The software was easy to use - no complaints.

Hello Club has had a positive impact to how we run our club and made just about every aspect easier.

I feel reporting and statistic could be improved.