
SuperOffice GmbH
CRM-Software für Verkaufs-, Marketings- und Kundenservice-Teams
4,2 /5 (123 Bewertungen) Eine Bewertung schreibenGesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Funktionen
- Branche: Großhandel
- Untern. Größe: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hervorragendes Tool für das Gesamtmarketing
Bewertet am 14.4.2020
Ich arbeite seit Beginn an vor über 30 Jahren mit diesem Programm. Ich bin vermutlich der erste Schweizerkunde überhaupt.
Vorteile
Intuitiv einfach, logisch in der Anwendung und unergründlich vielseitig. Da alles in der Cloude, von überall mit PC, Laptop oder Smartphone nutz- und bedienbar,
Nachteile
Keine, alle Kinderkrankheiten von früher sind behoben

- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
It really is the most user friendly CRM that you can imagine.
Bewertet am 16.7.2018
Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.
Vorteile
User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.
Nachteile
Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.
- Branche: Eventservice
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
You can almost say it 'runs the company'!
Bewertet am 27.4.2020
We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.
Vorteile
I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.
Nachteile
The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.
- Branche: Industrieautomation
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Super Office My Experience
Bewertet am 8.4.2019
Vorteile
I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.
Nachteile
It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.
- Branche: Elektrische/elektronische Fertigung
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
CRM for different business realities
Bewertet am 11.2.2021
On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.
Vorteile
Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.
Nachteile
In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.
- Branche: Bildungsmanagement
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Stellar CRM
Bewertet am 8.4.2020
SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.
Vorteile
It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.
Nachteile
Perhaps the marketing module should be included in the base package.
- Branche: Marketing & Werbung
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The CRM for SME business
Bewertet am 3.6.2020
Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.
The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.
Vorteile
The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.
Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.
Nachteile
Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Save time and increase overview
Bewertet am 16.11.2018
Good product, easy to use.
Vorteile
Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.
Nachteile
Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all.
Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.
- Branche: Pharmazeutika
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
SuperOffice: Easy to use, very good support
Bewertet am 19.11.2018
SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.
Vorteile
The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities
Nachteile
The development; there are not so many new features introduced last year.

- Branche: Pharmazeutika
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
review Super office
Bewertet am 4.12.2018
our CRM is in there, we work with projects
Vorteile
functionality, ease of use. great to have an online version also for the people on the road.
Nachteile
it takes a while before you understand working in SO as an admin.
- Branche: Finanzdienstleistungen
- Untern. Größe: 51-200 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Review SuperOffice
Bewertet am 7.11.2018
My overall experience with SuperOffice is quite well. However there are a lot of options, and to my feeling I do not know how all these options work or where I can find them. I think SuperOffice can make the use easier.
Vorteile
What I like the most is that you can integrate the software with microsoft outlook. In this way it is very ease to archive your e-mails.
Nachteile
Sometimes it is very difficult to find things. For example, if you want to enclose documents, it took me some time to find out how this works.
- Branche: Öffentlichkeitsarbeit und Kommunikation
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Moving to SuperOffice 8.5 from previous Superoffice Version
Bewertet am 23.4.2020
SO is a central part. We do several additional applications - using the database ids for persons, projects etc...
Vorteile
Moving was easy . As developer I like very mcuh simply to add my web-frames to different aspects inside SO still using my well known web technology.
Nachteile
I would like to have a person connected to different companies.
We have freelancers switching to our company or moving again. So we could 'follow' the history using the same person-ID. Also contacts sometimes are working for on company but are members of additional "Gremien".
- Branche: Elektrische/elektronische Fertigung
- Untern. Größe: 11-50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Feedback review on SO
Bewertet am 18.12.2019
My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan
Vorteile
Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.
Nachteile
I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.
- Branche: Automotive
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
My experience after one year we work with SuperOffice
Bewertet am 23.10.2018
In general, the system works well.
Vorteile
The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.
Nachteile
The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.
- Branche: Einzelhandel
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
An easy to use CRM with many functions!
Bewertet am 3.4.2019
Could not do without it today. Used daily and often in the phone.
Vorteile
The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.
Nachteile
If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.
- Branche: Personalwesen
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Have used SuperOffice on and off since 1995
Bewertet am 3.4.2019
Keep track of clients and candidates and setting a an easy "to do/reminder list"
Vorteile
Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.
Nachteile
For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.
- Branche: Öl & Energie
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Great Tool to increase your sales and make your life easier
Bewertet am 7.4.2019
Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers
Vorteile
The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.
Nachteile
Thy way to sava end find documents can be approved
- Branche: Forschung
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
User-Friendly Interface with the core essentials
Bewertet am 8.4.2019
Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM.
For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.
Vorteile
User-friendly interface
Integration with Microsoft Office 365
ERP integration
Nachteile
Experience with web version compairing to core version
Visual aspect could be improved
- Branche: Fluggesellschaften/Luftfahrt
- Untern. Größe: 51-200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A few clicks a day makes your work saved and safe!
Bewertet am 18.12.2019
The evaluation work, how profitable a project becomes from sales to completion is easy to monitor. Also involving project mempers and provide them with relevant information is easily done.
Vorteile
Easy to find a specific e-mail correspondence without spending hours of search.
When travelling abroad, you can reach the information needed easily over the internet.
Nachteile
Maybe the connectivity to the server while travelling abroad, but I suppose that is not something Super Office could do much about.
- Branche: Telekommunikation
- Untern. Größe: 2-10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
We have previously used the server based system and the on line version for the past 3 years
Bewertet am 4.7.2018
Improved our relationships with our clients and suppliers
Great user experience
Vorteile
Clean and intuitive user interface,
I do prefer the online version though as it's always up to date and saves time and cost of having the version updates applied and it has a reliable and easy to use mobile app, which I find really useful.
Nachteile
Like most CRM systems, you need to put the time in to customize the system and get to know it, which obviously takes time, but I have to say it's time well spent.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
It takes time to get the most out of SuperOffice, but the many possibilities make it worth.
Bewertet am 12.6.2018
Vorteile
The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.
Nachteile
We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.
- Branche: Automotive
- Untern. Größe: 11-50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
CRM software in the car-leasing business
Bewertet am 2.4.2019
Vorteile
The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.
Nachteile
The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.
- Branche: Lagerung
- Untern. Größe: 1.001-5.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
So much more than a customer register
Bewertet am 18.12.2019
Vorteile
It gives us the possibility to keep track on not only our customer and prospects, but also activities, sales and help us in our daily business.
Nachteile
There are so many things to learn how to get the most out of the system, and for a normal user it can be a small challenge to learn.
That is however on the other hand a strength in the system, that it gives us so many possibilities.
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great system to keep all business data in one place.
Bewertet am 14.6.2018
All commercial business data in one place. An internationally unified Customer Servcie experience.
Vorteile
Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.
Nachteile
Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.
- Branche: Baumaterial
- Untern. Größe: 501-1.000 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
User-friendly and flexible interface!
Bewertet am 24.10.2018
SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result.
Vorteile
User-friendliness: easy to get started, logical navigation, great Search functionalities
Nachteile
No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.