Order.co Erfahrungen

The customer service team is very responsive and it has saved us a ton of time on the back end by consolidating all our online ordering onto a single monthly invoice.

There can be some delays in the processing and approval process, which can occasionally delay deliveries.

Ordering from one platform, where I can save frequently needed items, makes managing inventory for the store a breeze. Adding items that aren't within the system is simple as well and I've never had an issue.

Shipping times take longer than going directly through Amazon at times. Still quick enough, with ordering products well enough in advance. This would be the one minor setback. If you were in a rush to get something shipped asap, it could cause an issue. If you are organized with your inventory, this won't be an issue.

I like being able to purchase from several different vendors all on one platform and have one invoice weekly to give to accounting rather than a couple dozen.

Your substitution preferences cause us to purchase items for 2-8 times more what I had originally selected. If there is an issue with an invoice, I feel it's impossible to get help. You have items mislabeled causing there to be one item expected to be delivered but a different item is delivered. On top of that, it will cause inventory issues because my records will show I should have ___ amount of an item when I don't. Order tracking is overall okay, but there's some items I have yet to receive tracking for. When I don't receive tracking for an item and it has not been delivered, Obviously I don't want to pay for it... yet I have invoices that still need to be taken care of. If I am using your google extension to plug the exact item I want, why is it substituting items that are SO far off.

Negotiatus allows us to set, track and manage our office supply, equipment and snack budgets across 10 offices. The analytics dashboard helps us dive deeper into how we are spending our budgets and reallocate as needed.

Due to our unique cost centers and budgets, the my products section is my least favorite feature. Currently we see products across all cost centers and users. I would love to see this section tailored to be user specific! Negotiatus is great at taking feedback and making improvements to the platform to improve the experience. I am eager to see what improvements will come to this part of the software.

What I like the most about Order.com is the accessibility I have to quickly order by category while at the same time being able too see how much spending I have left ton my budget.

I wish I could see the tracking for the Amazon orders, the page makes me go on Amazon for it and I don't have an account.

My favorite part of Order is the Order Chrome Extension that allows users to add products from any google chrome url directly to the Order cart. Two clicks and you're done!

I'm going to be honest - the ONLY thing that disappoints me about Order was when the name was changed from Negotiatus. 'I'm going to order on Order" - sounds a bit silly. Luckily, my only complaint does not actually change the functionality of the site. Order is wonderful!

My favorite part of order.co is the customer service. If there is an issue, it is so easy to contact customer service and they are very quick in solving the problem. And if it is a user error issue, they teach me out to correct my problem and how to not let it happen again in a way that helps me and supports me.

It is somewhat difficult to find products that I need based on the search parameters. Sometimes there are items available for what I need, but because I do not use the proper search terms or a different word for the item I cannot always find it quickly.

Easy to consolidate invoicing
Able to complete 1 order for multiple vendors simultaneously
Support is responsive

Wish there was better reporting regarding substitutes/alternatives ("savings" number is a bit subjective and the team has trouble backing up what that number represents)
Canceled orders often take some time to realize that they have been canceled and resubmit them

Having our vendors in one platform has greatly improved organization of ordering.

order reference and locations. When you filter orders to review certain locations etc, if you go back from one order, it loses the filter so you need to re do the whole process. General user experience can be upgraded to operate more efficiently and intuitively.

I appreciate how all items our company uses from various vendors can all appear all in the same place. Order.co makes adding our own items from vendor sites very simple and fast. It makes purchasing items very convenient.

There have been times where a selected item is said to be delivered from a specific vendor, then without notice it changes vendors and charges us a fee for not meeting the minimum requirements for free shipping. It can be misleading this way, and has caused confusion in the past. However, the customer service team at Order.co is very friendly and kind enough to resolve the issue as soon as possible.

The ability to copy links from amazon to add new products that aren't listed on the dashboard or product lists.

The website and technology isn't very intuitive. Items often come in miniature form, for example and ball pop walking toy was ordered and when it arrived it was roughly 4 inches tall. Items often come broken or damaged and returning items is time consuming. Delays in accounting shipping costs and actual costs deducted from budget frequently result in people going over their specified budgets.

This software is very user friendly. The system remembers previous orders, making it extremely easy to reorder items. I like that I can choose items from a company like Staples and Order will negotiate the best prices.

The solftware could be improved by an easier tracking of ETA of said product.

The interface is very simple and understandable. Even when I first started using the software, I immediately grasped it.

The images of some reports are not very nice. I think it should be more detailed.

The UI is very simple, clean, and straightforward to navigate. Makes the job just THAT much easier when you try to roll it out to a big group of diverse users.

Centralize control is also great to help keep budget and purchase data accurate for reference and auditing.

Approval and budget settings are too simple and not very robust. Would like to see more flexibility for customization.

The layout and the desktop are very easy to use. As someone who is not too familiar with computers, the format of Negotiatus is good for any intermediate computer user.

I feel like sometimes there are too many hurdles to have to do to add products. I have experienced Negotiatus not ordering the correct version of an item. There was an item that was sold out and rather waiting to purchase one from another site Negotiatus purchased a similar item but the wrong version.

Ease of use for every type of user
Centralization of information of supplies order for our business that has multiple locations
Ease of payment

Not really clear on the switch in products that happen or not to get less expensive but equal products.
Monthly subscription not automatically adjusted to the scope of use each month (that would be additional flexibility for the client that we would appreciate)

I love the fact that it has everything we need to order in just an easy search. You can also add notes if something is out of stock or if an item should be your 2nd or 3rd option. I love that I also receive emails when I should expect the delivery.

Could improve the order history. When you have many co workers you have to go back and search for an email order you placed a few days ago. There should be a filter

My vote is still out. easiest part is ordering thru google chrome.

linking of vendors has been slowsubstitutions are not the best product and are slow to get and may not be the right replacementorders in general take too long to process.

Features are easy. I love the icon on my home page to easily add products to my cart and list.

Order.co is highly used by many people across the business. I do not have any complaints with Order.

Once an item is added to Order is easy to order and allows for me to approve the needs of our team.

The company changed its name and talking about purchases is really confusing with the name "Order". I wish they hadn't chosen to change.

Having every order all on one platform.

The difficulty in finding orders that have been placed. The dashboard does not show in order that the orders were placed.

I love how easy it is to reorder by simply looking up a previous order.

I honestly have no complaints, I like using this software.

I love it because it is easy to navigate. It is easy to teach new team members to use as well

I dont really have anything negative to say about the product

simple your products are there and easy to track past orders

never really sure what is in or out of stock

This is the only software I have used while with this company, but overall it works smoothly and lets me get the job done.

It's nothing fancy, but it really is a tool and doesn't need to be anything special