JumpCloud Directory Platform Erfahrungen

Easy UI, Lots of integration and new features

Support needs to get more proactive and know their product more better

Jumpcloud has several features that will bring ease of use to you life. The simplicity of the system and the ease of understanding is key. Going from a brand name MDM to using Jumpcloud was super easy. The everyday management and the use of it, is definite stand out for me in terms of using Jumpcloud.

Jumpcloud has alot of items, some are less relevant. But one negative aspect, and this is getting better, is the possibility to push macOs application to users. This is still fiddly but I'm sure that Jumpcloud will come out with a solution.

The fact that I can have an active directory and SSO managed for Macs/Ubuntu and Window users all in one place is amazing

There's a bug and it locks our users, especially in Ubunto but also in Macs and it caused a HUGE inconvenience for us. Takes support time to respond. Initial chat response is quick, but when we need the professional side ad-hock when I have an Executive locked out of his pc all day, it wasn't resolved

Support right through the demo to the purchase, to the implementation. Success criteria are agreed between yourselves and them.
They're improving the product almost daily and have the ability to use web-hooks to monitor service status'
The ease in which you are able to integrate Gsuite (as well as multiple ways to import users from your existing central directory) It also gives you the ability to tailor the input for mass imports to limit the need to get users involved in this stage. The ability to simply submit Ideas to improve the UI. The communication from their design team and being involved in user testing so early on.
The resource and Knowledge base is extensive and easy to read - one of the best Ive used from a company in this space.
The interface is also simple to use and navigate through without being buried under complex sub menus
Straightforward email notifications from the system.
Being able to simply reimport users youve deleted without having to wait for a sync or overlapping the account when reimporting.

A few tricky bits around JC > Gsuite integration wording that take some time to get your head around when integrating and activating accounts once imported.

The admin vs user console login is dynamic and handled via one URL making it a little frustrating to see what the user profile looks like as you have to log out/open a new window to log in as a user - they should be separate logins URLS/Pages or have dropdowns within the admin page in order to switch between. The lack of global settings to apply around Security means for both user login and System security - you have to apply MFA individually to users
When removing/disabling users there isnt an ability to change what happens to their email account - they will be disabled/suspended immediately.

Not able to tailor the automated emails that come from the system to your users as it stands

Importing users via OUs inside Gsuite isnt possible (its everyone or needing to know user by user who to import (not the end of the world but worthwhile noting if you have more than 200 users + copious amounts of group emails)

Currently no ability to assign users to OUs from within JC to Gsuite.

We utilitise divisions and Departments as sub groups for organising our employees and use this hierarchy in another solution. Youre currently not able to nest groups so we had to flat out create ever department as top level inside the "system of users" section. Again a little niche for us, and shouldnt mark this awesome product down

What do I like best? I think the list goes on and on way too long for this. JumpCloud does everything I could think of. From LDAP, to IDP, to server authentication, to MDM and so much more. JumpCloud has helped Octane solve so many issues that I didn't even know I needed to solve. And on top of that their support team and our account manager are the absolute best.

The only thing I dislike about JumpCloud right now is that since we have so many bookmarks and SSO connections on the user portal, there is no favorites page on there for them to only star the applications they use daily. Its getting cumbersome to keep track and find the applications you need sometimes.

Jumpcloud offers 10 users free, forever!

Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.

I really love that this software allows us to take control over a wide variety of computers, provides a central IDP for LDAP and Radius and allows us to provision computers and users with ease.

At this point, I think the only thing I am missing is the ability to control apps outside of DEP with Macs (like Chrome and Google Drive). Also linux app control.

I love the single source of truth in a cloud-native platform. For me, this feels a little like Git for Users/Devices in that I trust that this is where my users/devices live, not spread out across dozens of disparate systems. Also... dead simple ssh with mfa on Linux... MIND BLOWN!

Currently, there is no support for device management on Chromebooks or Android.

Cross platform support is the important feature I like about with the power of automation through script execution and policy management.

Software management is the least interesting feature through it supports Chocalatey package manager out of the box, it would be bit risky to use the community packages.

Custom package deployment through chocalatey is pain for the admin to setup securely

I love the fact this this is an online solution to your old traditional way to manage computers from internal servers. It branches outside your office to anywhere you want to do work.

Some of the function setups are not that user friendly. Policies are a headache when selecting what to configure. It's not easy to go back where you left off. Sometimes you have to scroll down a long list of configurations to get back to the location that you last left off from.

Automatically updates and pushes changes out to devices in near real-time. Works with a host of services and grows every day. Has many of the main features of a DaaS, without being overly complex or difficult to configure. Windows policy configuration without a domain for small businesses.

Lacks substantial Mac and Linux policy configuration.

I love its ease of use. Getting started using it was effortless as a single tech doing the work. Its ability to serve as a directory server for G Suite, PowerSchool (LDAP), and WiFi (RADIUS) makes my life so much easier. And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email. JumpCloud can "pull" G Suite Accounts if they already exist, and I love how it can "push" accounts as well for creating new users.

There are a few niceties that they haven't implemented yet. Extensive logs can easily be pulled via their API, but they aren't available via the web-gui. They also haven't yet managed to implement the ability to manage Google Groups through their interface yet (but that's supposedly coming soon).

It solves a bunch of problems all at once. You can have Jumpcloud handle your G Suite/Office 365 password, then use that same password for your computer logins and well as for your office's WiFi. A lot of people miss that last one. Small business rarely change the WiFi password, so every exemployee knows how to log in. With Jumpcloud Radius service, everyone uses their Jumpcloud password to log in. If someone is no longer with the company, you disable their Jumpcloud account and they no longer can log in.
If you are a Linux admin, Jumpcloud's system agent can handle password, or even better ssh keys with two-factor authentications. This really take security up while making all it easy to manage.
They keep adding features as well, like recently added management of Bitlocker.

I only have minor grips. Like to manage LDAP, you have to create an LDAP bind user. No big deal, but that is the only thing I'm going to use that account for. The fact that it shows up as an option for G Suite or for system log ins is unnecessary. Seems like that should be a special user locked away under LDAP tab somewhere.

The ease of use of Jumpcloud and setting up our office equipment is the best thing about this service. Being able to add users with the ease of a click to shared machines, or adding new staff to your office Wifi, or make sure you have the best policies in place to keep your machine secure. JumpCloud is by far the best solution for those smaller businesses that don't have the time or the budget for a dedicated IT team

There isn't much to not like anymore. They now have VPP deployment for Macs and custom package deployments for mac. The only shortfall, for now, is that there currently isn't the ability to do automatic updating of Mac apps purchased via VPP. The last part that we'd like is iOS management.

JumpCloud allows us to change passwords for our users and does the FileVault authentication step automatically. This helps reduce lockout time and IT intervention time.

I would like for the software to allow SSO to be fluid. If you connect Google Workspace with JumpCloud, then JumpCloud has to be the source of truth. It would be nice if it were up to the admins to decide what is the source of truth. I'd still remain using JumpCloud solely for the FileVault feature if it allowed Google to be the source of truth. Would make our setup so much easier.

While JumpCloud may not have all the bells and whistles, what it does do, it does well. Super easy to use with a Google GSuite environment.

I wish SSO was beefed up a little more. Some nicer integrations would be great, but it is possible that there are partnerships with larger DaaS providers that were made exclusive and they can not get access to.

How often new features come along, and the ease of use.

There weren't many features available at first.

I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network.

I wish 2 things were different:
1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support.
2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own.

I work with many small companies,, and Jumpcloud is used to deploy central authentication service, without an AD or LDAP to deploy.

A very good service to centralize assets, users and link then. I love the cross platform agent, mainly used with workstation on my side

Nothing for my usage, I don't use all available services but my needs are supported

JumpCloud is perhaps the most serious alternative on the market today to Active Directory. In addition to providing a directory service, it includes MDM, RADIUS, and plenty of other technologies that Active Directory does. I love having access to everything in one place with nothing to maintain.

It isn't Active Directory. JumpCloud is a great alternative to Active Directory, but when you're dealing with tools that are built specifically for Active Directory, you're still out of luck.

Constantly improving feature sets.. new policies and functions being developed constantly
Friendly interface for sysadmins.

RESTApi enabled backend.

Logging to external syslog from admin gui is not present.
Older features don't have reporting enabled where new features all have logging in mind when building
Often falling back to REST API to perform tasks which not available on admin gui.

The cloud based architecture is a great option for us were We do not intend to have another server set up internally for Identity Management

At the moment We are eyeing on using TrueNAS, but it seems some functionality for integration with Jumpcloud is depracted (samba legacy code), hoping there will be an alternative in the future for shared folder access and authentication

The UI is very clean aesthetically and easy to navigate. This makes identity management a whole lot easier.

Zero-touch deployment is not super simple to set up. I may need to contact support for assistance.

Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost.

Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud.

Easy to use and deploy for different OS options

Cost can become considerable for large number of users