Avatier Identity Anywhere Erfahrungen

Ease of use, and accurate provisioning.

Nothing to dislike, enjoyed the service.

Ease of Use/catalog for our end users to find exactly what they need

No 2 way servicenow integratIon to allow tasks to be opened and closed via service now and also closing out the Avatier request

Our tool is not friendly like other tools.

Avatier tool is not friendly like other tools, users are getting confused if we display all privileges at once.

Lifecycle management makes it easy to provide AD access and password management for end-users.

Integration with Cherwell Service Management

I think it is wonderful why and very practical to reset your AD password anywhere, just have an Internet connection so it becomes practical and valuable.

There is a small problem with the user when he tries to reset his password, many times some of his security question goes away, I don’t know if it’s because of some resetting of the web, this always happens when there is no success and its accomplishment, making us want to go in the manual to solve the problem, which makes it consensual many times.

We setup this software 5 years ago and it just works. Our users can reset their own passwords quickly and easily!

I can't really think of anything that we don't like about Avatier Password Station.

I love Password Management and how it helps us with incident avoidance. We are just getting set up on some automation for onboarding and offboarding and look forward to being more efficient.

The set up time , but this is mostly due to our own environment.

Having the ability to unlock or reset your AD password from anywhere with an internet connection is such a valued asset in the IT industry

Only issue I've seen is if a user attempts to reset but misses some security questions, sometimes the web portal will trigger a reset even though it was not successfully performed by the end user. This in turn causes the end user to require manual assistance from on-site support

When I used the product I found it was easy to use to set permissions.

We ended up changing products when management changed at our company and they wanted to go a different direction.

The platform from the beginning has been great. We have had Avatier for almost 10 years. We have expanded our use of Avatier over the year into automating the Account Terminator and Provisioning feature.

Any support tickets entered are responded to quickly. One time the problem we had turned into an update for everyone to benefit.

Another pro is that you don't have to staff a huge team behind this platform to support it for your company.

That their social footprint is small and needs to expand.

It makes it easier for user’s to change their passwords themselves.

It would be nice if we could change passwords, terminate user access and request access in one website.

Ease of use -- users are guided through enrolling and utilizing the features of unlocking account and password changes. Agent software quick and easy to install. Definitely a cost saver in regards to IT Support staffing.

The support for smaller organizations could be problematic. While responsive to software production issues, the required SQL database and IIS platform are typically not supported. We appreciated the support assistance we received for both (we do not have a DBA or website staff person), but it was made clear that it typically would have fallen under billable assistance as opposed to product support.

The thing I like the most is Password Management .

Sometimes it takes a long time to load the database for our position codes

Ease of use for what we need; ability to manage accounts.

Based on what I saw today, I did not see anything I disliked. Would like to be able to use this to integrate to our ITSM system (Cherwell)

I enjoyed the ease of use and the navigation.

I have no complaints of using the software.

Flexability to manage all accounts from one pane of glass and sync accounts

On checking account status, uses questions rather than current password.

super easy to use. has many options available

lots of hidden features. sometimes its hard to find what you are looking for

We have many applications that the service desk receives calls on. Avatier lowers the volume for AD password resets. We have about 95% of licenses being used currently.

Trying to get end users to remember about the tool when not used often. Not the fault of he application but would like a good way to remind end users of ease of use and value

the support team is extremely knowledgeable with all of the support case that I have opened over the years.
they know exactly what the issue is when I open a case and there is never any guess work on their behalf

none. the product works and is very reliable.

Someone is always forgetting passwords . It was easy imputing single sign in for my employees.
I am able to have piece of mind that my company computers are secure.

Setting up was a little confusing at first. Once I got the hang of it things went smoother.

Very modern software and it doesnt look like it was made by IT for IT, Very sleek

DNA I do not have any negative reply on this section

The main thing about Avatier Identity anywhere is that it is very simple and easy and their customer support is also very brilliant I came across some issue and they responded and solved that very quickly

I had used avatier identity management software I didn't come across any issue it so i have no complains about it