Userpilot Erfahrungen

I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences.

Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down.

the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes.

it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments.

After testing multiple competing offerings we were very delighted with Userpilot. We were able to create our flows ourselves. Also Userpilot is the ONLY in-app guide products that features an onboarding checklist which is one of the most valuable parts of the service for us.

Not too much. In the beginning some advanced options need a bit of in-depth study but support was great. We have multiple hosting regions and needed to use variables for subdomains which works like a charm.

Userpilot has everything necessary for good user onboarding.
Great feature at an affordable price for a startup.

Only con : the segment integration which is only compatible with Analytics.js source and based only on contacts... But it's the case with most competitors.

Very easy to use, my team was implementing it very quickly and we were able to see results pretty fastIt is very customizable so looks like that is part of your product and you can use it with different goals (user onboarding, user engagement, conversion, guided tour for training, etc.)

Can be even more customizable and leverage from AI technologies to help you create better experiencesCould add more templates and during the creation of flows helps you providing best practices and suggestions to improveAnalytics could bring more insights of what is a good result and what is a bad result and how to improve

UserPilot makes it easy to create professional looking tips, flows and wizard-like instructions to help users navigate your software. Extremely customizable and default settings already look pretty good.

Because it is highly featured, there are lots of options - and perhaps not yet enough help files to explain each of them.

The Userpilot is an easy-to-use tool one can create onboarding for a new feature (Flow) in no time if a developer has to create that it will take more than a week. Easy to create a spotlight.

Sometimes I noticed when you create flows on Userpilot the interface hangs and takes time to load, this also few a times eats up the RAM too.

The ease of use and flow of creating a great onboarding experience in a very short time.
We have been losing customers at a crazy late within the past 3 months, let alone all those angry support tickets we get where they are usually for silly questions. I guess it's a problem with our software. Still in the meantime, while we are updating our UX/UI, Userpilot has helped us reduce the amount of churn by at least 30%. We were also able to get the average amount of support tickets from 20 a day to less than 5.

Huge headache saver. Thanks.

I would have appreciated more templates out of the box.
Also you have a thin line between too much customization and too little. Userpilot has all the customizations one can dream of but still as normal user, you might not need them all.

Super easy to use and the templates make your product walk-throughs look great.

Nothing was unexpected, service was great.. product works great.

I have been using userpilot even before the latest update which made it much more intuitive and user friendly. The main advantage is that when you create a navigation it will be working even when you update your app / UI. I had tested quite many other similar solutions and most of them even with a small UI change you had to update the tour.

When publishing a tour, minor issues might arise but the support is fixing them quite quickly.

Customized templates offered by Userpilot help to achieve AHA moments faster. This tool is useful not only for new customers (when you need to explain how your tool works) but also for existing ones when you want to inform them about new features you've implemented. What's important for me - it's easy to install, no coder needed!

Initial costs may be some kind of a deal-breaker, but once you get to know this tool, you will love it

I wasn't getting any real value out of this product for a minimum of $199/month so I decided to cancel. It turns out you can't cancel in the app and have to reach out to customer service, who then is adamant that you fill out a survey to cancel your account. They literally refuse to cancel your account without filling out their survey. Incredibly shady business practice. Now I'm spending that time writing them a horrible review here. Nice work.

Price is outrageous and customer service is awful.

Easy to set up and use which means you can easily create walk through guides for your users. It also allows for several options which is a plus.

For me personally I wish the app area was a little friendly. The overall UI is ok but not great.

- Prebuilt playbooks and UI elements which helps make the process of creating user onboarding campaigns faster
- Universal themes which helps with changing global branding on the fly
- User personalization/data customization which makes user onboarding seamless to your app
- Great and fast support team which is one of my definitive lines for having a great product experience!

It's hard to come up with a con for userpilot and I wouldn't consider this a negative "con" but Userpilot is incredibly powerful so to the novice, it can be quite tedious even with the aid of their prebuilt playbooks and UI elements.

Userpilot helps you leads when onboarding on your product, with the help of easy setup and user friendly user interface.
I like the auto trigger features that guide your leads unlock the process of your product.

It's easy to use no coding skills needed. Love the Push hints & tips features.

User experience is great, design the group and tooltips is easy. You can create your own theme for your product.
Great experience dashboard, simple yet user friendly.

Got no problem with user interaction. Just great.

Userpilot fits in your brand design perfectly. You can adjust any aspect of the widgets: Fonts, Colors, Corners and shadows just by pointing and clicking.

It offers different types of pop-ups to guide the users effectively over multiple pages. It is possible to enrich the segmentation data of Userpilot via script to show the users your guides just at the right time.

It isn't possible to connect Userpilot with any CRM system through pointing and clicking. The pulling of the data has to be programmed via script.