--- description: Ausführliche Erfahrungsberichte zu Userback mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Userback mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Userback Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/601/customer-experience/software) > [Userback](/software/114481/userback) # Userback Canonical: https://www.getapp.de/software/114481/userback Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/114481/userback?page=2) > Userback ist eine cloudbasierte Plattform zur Sammlung von Kunden-Feedback und zur Bug-Nachverfolgung, die eine Lösung für Website-Besitzer, Entwickler und Agenturen bietet, um Nutzer-Feedback von Web-Projekten zu sammeln und diese Informationen zu verwalten und mit ihren Kollegen zu teilen. > > Bewertung: **4.8/5** von 71 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 71 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Userback - **Region**: Rochedale, Australien - **Gegründet**: 2016 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - @mentions - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Felder - Anpassbare Formulare - Anpassbare Vorlagen - Audit Trail - Aufgaben-Fortschrittsverfolgung - Aufgaben-Tagging - Aufgabenliste - Aufgabenmanagement - Aufgabenmanagement - Aufgabenplanung - Aufgabentafel - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Bug-/Problemerfassung ## Integrationen (19 insgesamt) - Asana - Azure DevOps Server - Basecamp - ClickUp - GitHub - GitLab - Intercom - Jira - Linear - Microsoft Teams - Notion - Slack - Teamwork.com - Trello - WordPress ... und 4 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Bugtracker](https://www.getapp.de/directory/1003/bug-tracking/software) - [Kundenzufriedenheit Software](https://www.getapp.de/directory/1029/customer-satisfaction/software) - [Kanban Tools](https://www.getapp.de/directory/1623/kanban-tools/software) - [Aufgabenmanagement Tools](https://www.getapp.de/directory/570/task-management/software) ## Alternativen 1. [Jira](https://www.getapp.de/software/9953/jira) — 4.4/5 (15312 reviews) 2. [Asana](https://www.getapp.de/software/90584/asana) — 4.5/5 (13547 reviews) 3. [monday.com](https://www.getapp.de/software/91734/monday-com) — 4.6/5 (5726 reviews) 4. [ClickUp](https://www.getapp.de/software/106331/clickup) — 4.6/5 (4561 reviews) 5. [Wrike](https://www.getapp.de/software/9964/wrike) — 4.4/5 (2887 reviews) ## Nutzerbewertungen ### "Get feedback on designs from clients" — 5.0/5 > **John** | *23. März 2021* | Onlinemedien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Userback lets customers send feedback on designs either as presented as an image or as a PDF. I like its dashboard and integration with Asana. > > **Nachteile**: As a designer I would have made a few improvements to the feedback box. It's good, but I feel they could go further. > > As well as feedback, you can also use it for new business via their browser extension, as you can annotate any website marking improvements. ----- ### "Simple to use, clear feedback that avoids the back and forth." — 5.0/5 > **Matt** | *23. März 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Honestly, there are many pros for Userback, I could write a lot here. The software is a huge help to our business - Clear concise feedback. Saves so much time to know EXACTLY what a client wants and make any adjustments straight away. - Simple to integrate and match our branding - Clients are impressed when shown how they can provide feedback - It's a quick and simple process to provide feedback. Users spot something amiss, click a feedback button and you get feedback that's almost perfect and unambiguous. Rarely do you need to ask for further clarification. - The Userback team are very active in developing new features and enhancements We needed a system that we could integrate into our products to make getting feedback quick and easy for our clients and us. Userback really nailed that and have only gotten better. The software has really evolved beyond expectations. It now handles feedback for client designs. Allows video feedback and recently started providing things like the console logs and events from the browser. It's filling the needs for which it was intended, but they keep adding new features that really benefit our business. > > **Nachteile**: Some of the pain points I originally had were; - User notifications when replying to feedback were opt-in and usually not set. Meaning I would need to follow up via email to get them to check my comments. - Each project I had to create the feedback widget from scratch (with the same settings) - While it was easy to use, the interface was a little clunky and needed some initial training for clients to make things clear. Userback have addressed all of these issues now - The reply mechanism is more of a ticket system to resolve issues - You can clone the feedback widget from similar projects - The user interface is much more refined and clear. Really simple to provide feedback. My biggest issue now is finding the time to evaluate some of the new features Userback have developed and decide if we will integrate those into our workflow. > > I can't say better things about Userback. It's one of those rare products that really deliver on what it is intended to do. But over and above that, make improvements and add features that are actually useful. All without moving away from what it is meant to do - Make the feedback process quick and easy to perform. Make the feedback being provided clear and concise that pinpoints exactly what is needed. It's also really simple for us to add to our products. For our websites, when clients are logged in, we add the JavaScript so only they see the widget. In our apps, we provide a feedback role so managers can designate who is allowed to provide feedback directly to us. A simple IF statement in our case allows us to manually load the widget as needed. ----- ### "Global Review" — 4.0/5 > **Célia** | *2. März 2022* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Bug features and client feedback on developing software > > **Nachteile**: Language traduction , I can not traduce it for my French client > > GReat experience Client find it simple of use so great tool ----- ### "Userback insights after using it DAILY for the past two years" — 5.0/5 > **Kenton** | *23. März 2021* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Userback has been one of the best applications for us, and one of the best purchases in the past two years. We have Userback integrated within our Wordpress websites and Basecamp project management application. The ability to have VISUAL feedback generated from any page has been a major convenience and improvement in our workflow. All stakeholders are able to provide feedback directly from any of our school websites without leaving the website/page, opening email, or using separate screen sharing applications. As an administrator, I receive notifications when feedback has been submitted/updated. I am also able to see everything within the Userback dashboard (each of our websites has its own project so I can quickly see the specific site AND PAGE of the submitted feedback). The latter two components have saved an incredible amount of time in follow up communications and managing tasks related to our websites. I have also been impressed with Userback's evolution of features in its two years of use within our district. > > **Nachteile**: Userback is mostly intuitive. I created a one page guide with screen shots to "walk" end users through the basics. If there was something an onscreen that could do this, that would be helpful. For the tradeoff in all the other areas Userback has saved me, I can handle a simple tutorial. > > We have 15 school websites and Userback has quickly become a critical tool for external and internal users to provide feedback. Internal staff LOVE the ease of use and improved workflow to provide changes to our websites, especially being able to annotate and add comments directly on pages. From my seat, as the administrator, I LOVE that I no longer have disconnected emails that often lacked key information to make timely changes to content. The process couldn't be easier for all involved. It also solves the need to provide status updates as users can opt to receive notifications.Lastly, I was also able to integrate Userback with Basecamp to streamline tasks. Hands down, Userback lands in the Top 5 applications within our environment. ----- ### "A critical tool" — 5.0/5 > **Jess** | *2. März 2022* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The software is customisable. We use "status" for issue and bug tracking, moving tickets into sprints, beta and live, and the backlog. > > **Nachteile**: When searching for a ticket using it's ID, I find it a little annoying that I have to open the status that the ticket is in to access it. If an ID matches, I would prefer to be delivered it immediately. > > The customer service is great. We have suggested improvements or raised bugs in the past and always been impressed with the response. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/114481/userback?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/114481/userback) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten