Campspot Erfahrungen

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list.

I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered.

Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

It worked great as sold to us. Trouble is that didn't last.

They wasted our time onboarding us only to raise their prices beyond what we can afford. They lied to us by telling us they wanted to work with small camps.

The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.

There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.

I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.

The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill.

I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.

The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid.

It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features.

Favorite feature is PRICING! I cannot believe the value for this product. Campspot has incredible features for the price point. And the support team is super, especially while you are taking over and learning this program.

I wish converting Holds to actual Reservations was simplified.... I think they are working on this, but currently not simple. And while they have tons of reports, sometimes I cannot find just the right info I need. But support is helpful to getting the numbers I request.

The software is pretty easy to use and it's easy to take a glance at your day, week or month to plan on housekeeping needs.

To change prices and dates you need to use templates, and import the data. It's a bit cumbersome, but someone is always willing to assist.

Easy to use, intuitive, multi functional

the Map is almost useless, i wish more functionality was incorporated into this tab

This software is very intuitive. It is easy to set up, its fast, its very easy to adapt it to all the variables out there in our industry. It has an ability to increase revenue that others cant. It looks great to our customers, and it significantly helps us up charges. The tech support is the best in the industry.

The only Con with this software is its ability to plug directly into many financial platforms for reporting. I have not experienced a barrier, but I have networked with others that have an issue with Quickbooks online.

I really like this reservation software. It is very easy to use for both my staff and our customers who can make their reservations online.

I think that some of the reports could be improved. The sales tax reports needs some work.

Easy and fast deployment with a unique pricing strategy that took a lot of financial burden off of our organization. I also like the company culture and startup mentality, Campspot regularly checks in with us to see how we are doing, provides regular product updates and they always answer the phone.

There were a few kinks early on while they were getting started but since then, everything has been smooth.

The ease of use for myself as business owner and for our customers who repeatedly say how much they like it

it has a lot of complex functions that don't relate to my size of campground