CivicPlus Recreation Management Erfahrungen

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility.
The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged.
The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few

While it does streamline things it does not make up for how clunk and over all bug filled the site it.

From Facility rentals to Program set up we have encountered copious amounts of issues errors and bugs that exist in the software. Tech support frequently offers work arounds instead of actual solutions to the issues with their product.

Online booking for facilities - the ease and clarity of accounting for our contractors and staff

After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(

The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec.

The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed.

They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use.

A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Ease of use. We were the first ever Rec1 customer 20+ years ago...

I like you staff, but we seem to be getting a less responsive reply. Too many hands in the cookie jar.

As a new user of the CivicRec software, I've had LOADS of questions! Tech Support has responded promptly and completely AND followed up with me to be sure everything was clear EVERY.SINGLE.TIME. I've called! They're awesome!

There are a couple of reports I'd like to be able to get, but they are unique to our situation. And the tech support folks have always had suggestions about how we can accomplish the task in a di

Honestly, and I'm sorry to say this but nothing. It barely works.

1- It is unusable as a mobile web page because the left vertical menu bar with the date selection for making campsite reservations doesn't exist. 2- There is no app for this in the android play store to try to mitigate issue #1. 3- When you select "desktop site" on a mobile device, you can then select dates, but the subsequent list/grid is missing more than 100 campsites out of 236 total (Ft Desoto in Pinellas County, FL). This is not because the sites are already reserved, that's addressed with red color coding. They just simply don't exist in the list or grid views. So I tried on my desktop. Same problem- over 100 campsites missing completely. I checked multiple dates, same problem. 4- You cannot view available sites without creating a user profile and logging in.

Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." .

The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports.

Ease of use, low cost, layout of software.

Some of the reports do not run as desired.