SingleOps Erfahrungen
SingleOps
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99 Bewertungen
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Single Ops has been great to us!
Bewertet am 7.9.2023
My overall experience has been very good. It was a rough beginning but we worked with [sensitive...
My overall experience has been very good. It was a rough beginning but we worked with [sensitive content hidden] alot and he was incredibly helpful. Got me up to speed and capable to use Single ops correctly. We now work with [sensitive content hidden] and he has been great too!
Vorteile
I mostly like the data I receive through daily, weekly, monthly, and yearly reports.
Nachteile
The thing i like least about singleops is the
In Betracht gezogene Alternativen
JobberGründe für den Wechsel zu SingleOps
Unfortunately, I wasn't part of the choosing process so I don't really remember exactly why. I do know that I gave my team a budget and a list of requirements for this kind of a product and single ops hit all those marks.- Branche: Umweltdienstleistungen
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good experience
Bewertet am 2.11.2023
It's allowed us to be very productive and increase sales and operational efficiency
It's allowed us to be very productive and increase sales and operational efficiency
Vorteile
Usually a feature already built to handle our problems.
Nachteile
Hard to track future development and changes that put on their roadmap
In Betracht gezogene Alternativen
ArborgoldGründe für den Wechsel zu SingleOps
Most features are superior, particularly scheduling appointments and work- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Tree people - look elsewhere
Bewertet am 25.10.2023
The exciting promise quickly faded in lots of tedious work. I still spend many hours each week...
The exciting promise quickly faded in lots of tedious work. I still spend many hours each week cleaning up data and manually creating the reports we need. If I don't have good internet signal in the field, sometimes I can't complete the sale. I email the client later and hope I can still land the sale.
Vorteile
It does the math for us when calculating pricing.
Nachteile
The product did not match what was sold and promised when we first talked to Singleops. It's one of the least functional pieces of software I've used. And the user interface has no intuitive design to help you delineate on screen what you are looking at. Custom reporting was promised, but that is a half-truth. You can add custom fields and maybe they will show on the report you want. For almost any data I need, I have to run 2 or more reports, then manually edit and cross-reference my own spreadsheets to get the actual data I need. Horrible credit card interface, I have to type in the address that is already saved to the client profile. I can't view the address though once the credit card screen pops up.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Top Notch Training
Bewertet am 10.9.2024
Overall, we are very happy. It is definitely learning a new system and with that there are many...
Overall, we are very happy. It is definitely learning a new system and with that there are many hurdles. But, the patience that [sensitive content hidden] showed in training allowed me to take my time and learn all of the nuances of this new program. I truly believe I would have thrown my hands up early on in the transition process if not for our weekly training sessions.
Vorteile
The training I received while implementing SingleOps was top notch! [sensitive content hidden] took her time and answered all of my questions. We met weekly to break down the training in manageable increments. Thank you!
Nachteile
The bidding and invoicing system are different than what we are used to using. The current invoicing system does not keep track of customer total balances. I have many clients who "round up" to the nearest dollar for their bill. Our old system would easily hold onto this extra money each month and keep a running tally of what the customer currently owed. These clients would then pay less at the end of the year to use their credits paid through out the year. The single ops system says the best practice is to return the additional funds through a refund. When it is pennies on the dollar though, the cost to refund is more than the credit they receive.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SingleOps- a streamlined, cost effective, and easy to use csm for our business to grow-
Bewertet am 31.10.2023
It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior...
It was exactly what I hoped for: a streamlined, easy to use, intuitive, and functionally superior product. Our office communicates more efficiently and consistently with our clients, over the small details- as SingleOps addresses the big details. We can track when emails are received, opened, and when the work is authorized. Having a system that allows our team to focus on executing the work and the quality of the work, instead of micro-managing the details has allowed our departments to develop better trained and more professional staff, also giving us more efficient days and increased production.
Vorteile
The user interface and ability to coordinate departments and tasks is unmatched. Other platforms have so many layers and hit the "save" button before you do anything moments, Not with SingleOps. The color coding, the templates for most everything we ever need to communicate, and the simplicity is intuitive.We chose what focuses were most important to us as a company and built it up through an easy integration process.
Nachteile
Hmmm.., sure- it isn't the cheapest- but our decision was about quality not penny-pinching, when it came to running our business and continuing to provide the level of service, we strive to offer from start to finish.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
SingleOps has changed our business!
Bewertet am 25.9.2023
Vorteile
The ability to clock in and out of job sites from you mobile device, without worrying about paperwork, is absolutely game changing. Since everything is integrated, our office admin can see everything in real-time. This software has really changed the way our business operates!
Nachteile
Since Apple iPhone has done an update, there is an ongoing problem in SingleOps. This has been a nuissance, especially when clocking in and out of multiple jobs throughout the day.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Works good for us
Bewertet am 21.9.2023
They have been very prompt with their service and always keep us informed of anything that goes on...
They have been very prompt with their service and always keep us informed of anything that goes on of changes and so on and they seem to know well how to run their program and fix issues that come up. They have very little downtime with their software.
Vorteile
This program offers where you can set up a line item as an optional checkbox that a customer can select if they want work done or not, and it will automatically add the price on based on what you have put in the box. This feature is one of my favorite parts about this program. I really like how the Google Maps seems to be connected internally Somehow when you put an address in and it’ll pop up how many miles you have to that location right away and you don’t have to go separately in and check it.
Nachteile
At first, we started out with an up charge for credit card processing fees and when customers would run their cards the system would automatically insert that charge for the customer then as time went on they later discontinued that feature now we have to figure out how to get it put on line items and it’s really quite annoying.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SingleOps Review
Bewertet am 10.9.2024
Overall it was great. They treat you really well.
Overall it was great. They treat you really well.
Vorteile
I love [sensitive content hidden]. She is so awesome to work with. She always is so quick to help out and if she cant figure something out, she shortly gets back to me with answers.
Nachteile
The app had an update and it wouldn't inform me about clients accepting proposals.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SingleOps is Fantastic!
Bewertet am 20.9.2023
Vorteile
The route planner is the best feature in the system! It's usefulness cannot be overstated! It has completely changed our business for the better. Our company is able to be much more efficient by keeping travel times as low as possible. The other best feature is the search capability and organizational functions. Keeping our data organized prevents extra work for us and it allows us to do everything much faster than before. The only thing that could be an improvement to our speed is if our phone system was able to pull up information for our customers when they called, so we wouldn't have to look them up. Other than that, the system very much helps our company provide better service!
Nachteile
Sometimes the system has glitches that can be frustrating if they do not get fixed for a long period of time. This past year, we dealt with an issue in duplicating jobs with attachments which meant for a bout 5 months, this feature that we use daily, was broken. That was a very frustrating situation since we had to everyday save 15 attachments to our computer to reattach to the job. If the feature was working, it would have saved us a lot of time. Occasionally issues like this will not get resolved for a while and support will just kind of ask us to deal with it in the meantime. That can be frustrating because we are expecting the system to work all the time, and sometimes it doesn't.
Gründe für den Wechsel zu SingleOps
The route planner feature.- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Texas Loves Single Ops
Bewertet am 1.2.2024
It has been great, the people at single ops are great to work with as well.
It has been great, the people at single ops are great to work with as well.
Vorteile
How easy and detailed it is for our customers.
Nachteile
No complaints, single ops has been great for our company and very transparent for our customers.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Good program
Bewertet am 31.1.2023
Great experience, will be renewing this year.
Great experience, will be renewing this year.
Vorteile
Great for scheduling, and CRM this is pretty much what we use it for. Great for access across members in the company
Nachteile
Customizing it to fit our company is not perfect, but sadly no program we have tried is. Short of designing our own software this has been the best fit thus far.
In Betracht gezogene Alternativen
JobberWarum SingleOps gewählt wurde
Interface mainly but functionality for what we wanted was lacking.Zuvor genutzte Software
ArborgoldGründe für den Wechsel zu SingleOps
A friend uses SingleOps and gave me a tour of how they use it and it worked for what we wanted.- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Why we chose SingleOps
Bewertet am 15.9.2020
Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is...
Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible. I like that even if what I want to do cannot be accomplished in that call, I can make a request for the programmers to review for changes. It feels as if someone is listening and working to make things better even if a request may take a while to implement.
Vorteile
(1) Ease of use: The other software program we were using was difficult to navigate. Our employees don't want to spend half of their time in frustration trying to navigate a complicated program, and neither do I. Between the two programs, the difference was that the other one was very PC/programmer/system heavy while SingleOps is more visual/intuitive in scope. (2) Program features: SingleOps program features, for the most part, allows us to do what we need to do to serve our customers well. From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself. I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need. Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here! (3) Customizability: It is very helpful that we can customize our proposals, terms and conditions, work orders, invoices, emails, and paid invoices. (4) Customer service: We appreciate that SingleOps customer service reps are native English speakers. SingleOps reps are always friendly, helpful, and sometimes they can even make suggestions for work arounds. They are great at coming up with workable solutions.(5) Program requests implementation.
Nachteile
(1) Customizability: SingleOps would have really knocked it out of the park if we could also have customizable Pre-Job Brief Hazard Assessment forms, which are OSHA requirements for our industry. (2) Program Features: When entering a city name, the zip code does not autofill. On the calendar the Job Name will appear, but not the address (unless you click on the Job Name). Would like to have the option for the address to appear. Cannot see which user did what actions on a specific job. Would like to be able to determine who may have changed something and when. Would like to be able to view all scheduled jobs for any given month at one time on a map. When I want to add a job based upon location, I currently have to use GoogleMaps to look each address up individually to determine which is closest. It would be faster/easier if I could see the map of the scheduled jobs and drag and drop the one I want to schedule on the same date next to a job that has already been scheduled that is in close proximity.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SingleOps Is "Liquid Schwartz" For Our Business
Bewertet am 8.9.2023
Upgrading to SingleOps has driven massive increases in efficiency: it takes us less time to take a...
Upgrading to SingleOps has driven massive increases in efficiency: it takes us less time to take a lead, less time to generate a proposal, less time to get work scheduled, less time to get completed work invoice and less time to get paid for completed work. All of those processes were paper-driven for us prior to SingleOps, so utilizing these features in SingleOps have saved us tons of time. We have been able to normalize our pricing by setting up systems of utilizing specific items across all sales reps with costs and pricing built-in. We are able to track labor and expenses on jobs quicker and with better accuracy which results in more trustworthy job costing, which then in-turn, helps drive our pricing methodology. Finally, the data captured in SingleOps helps us evaluate trends over periods of time to drive operating decisions. Do we need another crewmember? Would the time-savings from buying this piece of equipment be worth it? Are we making money working on this type of a property? This information can be looked up quickly and reviewed or neatly exported.
Vorteile
The ability to keep jobs organized by items used, job type, sales rep, etc. has greatly improved our ability to track progress, schedule work, assign crews, purchase needed materials in a timely fashion, etc. We went from baskets and peg boards full of paper to a clean and efficient system of Job Management that has greatly improved our efficiency and productivity.
Nachteile
Hard to say what my least favorite feature is. In many ways, if there is some aspect of some part of the system that you don't like or don't want to see or use, you can update your experience via functions that allow users to save sorting criteria, for example. So within the Job Management page, if you want to always see the oldest jobs at the top or if you want to see different columns of data, you can make those changes and save the settings so the page will always load this way. When I have come across aspects that I thought could be improved or an experience that wasn't really working for me, I reach out to Support and I am always able to speak with someone who will listen to my concerns and either make an internal suggestion on how to improve something, or even help me to customize my experience or educate me on a particular function to show me how i can properly utilize something i wasn't understanding.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Good for Arborists
Bewertet am 31.10.2023
Overall a helpful software that allows me to do my job more efficiently and effectively.
Overall a helpful software that allows me to do my job more efficiently and effectively.
Vorteile
Overall functionality is great, the ability to tag trees and use the map function on each estimate is very helpful. Especially with large properties that have alot of trees.
Nachteile
Servers seem to be iffy sometimes and will randomly exit me out of the program. Its gotten better than it used to be, but ive had plenty of work deleted because the software randomly decided to stop working.
- Branche: Buchhaltung
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Customer Support has Exceeded Expectaions
Bewertet am 11.9.2024
Great so far...and working with [sensitive content hidden] has been great..she has been very...
Great so far...and working with [sensitive content hidden] has been great..she has been very timely, professional, and knowledgeable in helping me resolve my issues/questions.
Vorteile
The support responds in a very timely manner
Nachteile
Nothing so far...have not had enough experience working with it
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
SingleOps over anything
Bewertet am 1.11.2023
After trying out other similar software options, we found that SingleOps offers a wider range of...
After trying out other similar software options, we found that SingleOps offers a wider range of features that align with our requirements. I've also introduced it to fellow business owners in our industry, and they've made the switch from their previous solutions.
Vorteile
SingleOps offers user-friendly navigation and efficiently manages all the essential information we require.
Nachteile
The route planning feature leaves much to be desired, and the mobile app frequently experiences lag, failing to save your data when your phone screen goes black.
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Happy client!
Bewertet am 11.9.2024
Great CRM and operations management software, love the product.
Great CRM and operations management software, love the product.
Vorteile
[sensitive content hidden] is a great trainer, and the team that helps when you have issues is very responsive!
Nachteile
Their propay partnership...need to find a new processor.
- Branche: Hausmeisterservice
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Partner
Bewertet am 5.9.2023
Vorteile
We have been satisfied with being business partners with SingleOps for the past 3 1/2 years. They have helped us scale our business!
Nachteile
I haven’t found anything there is to complain about SingleOps. They have been great in ever way
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
awesome software to help grow your business
Bewertet am 12.9.2023
Stellar
Stellar
Vorteile
Awesome program that helped me grow my business . Everyone on the team is very helpful
Nachteile
Reports could improve ! It’s in the Works to improve their reports
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Review
Bewertet am 20.9.2023
Overall the experience has been great.
Overall the experience has been great.
Vorteile
The implementation process was seamless. [sensitive content hidden] was absolutely amazing to work with. She listened to what our company needed and helped guide us along the way.
Nachteile
It is a change and new platform to learn which is a little time consuming. The one complaint is the timesheets part of it, we use a secondary payroll system for this issue.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great Product
Bewertet am 19.9.2023
Pretty good - I just wish I was faster at building proposals.
Pretty good - I just wish I was faster at building proposals.
Vorteile
I like how it organizing my proposal building and helps me route the jobs for the week!
Nachteile
Dependent on cloud in the field. Don't always have the best connection in the field!
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great product for sales, work orders and reports
Bewertet am 31.10.2023
Wonderful app, so great for the leads to get easily filtered, put onto calendar, and converted to...
Wonderful app, so great for the leads to get easily filtered, put onto calendar, and converted to proposal.
Vorteile
* tagging leads to different sales people
* sending proposals via mobile app
* calendar integration
Nachteile
* tapping into screens that take you to a pop-up window that has to be closed or canceled
- Branche: Umweltdienstleistungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Solid Software for the Tree & Landscape Industry
Bewertet am 6.1.2023
Vorteile
I like the integration between myself, our office and the crew. It's helpful to write estimates that are converted to work orders and then can be sent as invoices. It saves a lot of time.
Nachteile
It's not the most simple or intuitive software. There are aspects I haven't even tried to use because I don't have the time to figure out how to use it.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Buyer beware!
Bewertet am 6.2.2020
Not upfront and honest about the cancellation policy and it is not clear in the terms and conditions...
Not upfront and honest about the cancellation policy and it is not clear in the terms and conditions. Seems the customer is just stuck if they don't like the program - even if the revisons were not done, the training was not complete and we never actually used the program live, except for some training samples.
Not able to accommodate two states with different sales tax rates. The formatting of the templates is wack. The payroll reports are tricky if you work in multiple states doing multiple tasks.
Vorteile
It had some functions like checklist options for the proposals.
Nachteile
You have to buy the software for $3600 + upfront and can only get a refund of 75% if cancelled in the first 30 days. Unfortunately, it will take at least 30 days to get all of your personal info, banking, customer base and templates uploaded, set up and get the system customized. Then you have to begin the training. I was only able to do training once a week, so four one hour sessions. Not enough time to decide whether or not this is going to work for your company. Once we decided it was not the best fit for us as it was too slow and not really all that user-friendly for someone working in the field. Also, a bit expensive when you add your key field employees, office people and sales teams.
We just spent $3600 on a program we never used. When I tried to get an explanation of why I wasn't offered the monthly plan here is the story we got: If you are on monthly billing you can cancel at any time. This type of billing doesn't have any commitments since its month to month. If you are on quarterly, bi-annual or annual billing you can cancel within the first 30 days and receive a partial refund of 75% of the total purchase price. When I told her we were not given that option, she stated: I understand your concern. We have a lot of clients that are grandfathered into the monthly billing so this isn't a billing service we offer actively to our new customer base. Hence, that is likely a reason the Account executive didn't offer this type of billing.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great, and always getting better!
Bewertet am 7.6.2021
SingleOps has been great, they are constantly improving and making the software better and we look...
SingleOps has been great, they are constantly improving and making the software better and we look forward to continuing to grow right along with them.
Vorteile
The software is great, and easy to use...tons of features and analytics to help you understand your numbers and where your business stands on a daily basis.
Nachteile
There are a few functionality features that could be resolved to improve efficiency, and certain terms could be renamed or explained more within the software so that people using it are sure they are clicking/changing what they want to within the software without having to click and guess.