Stax Erfahrungen

Their support is great. I've had dozens of questions and they always get back to me. And they send your payments super fast. Great experience overall.

Very simple to use, never had any issues from the Stax side of things. Easy to interface with our CRM.

I never initially signed up for Stax Payments as they bought out the company I initally signed up with. The other company, Payment Depot, had great service, super friendly and nice always. As stated, they never had anything that set themselves apart that you can't get at any other company. Their biggest thing I felt is how their customer service at Stax is not good at all, they don't care about you, especially at 10-year long customer at that. You are cattle as a customer here. Why join them? You don't really save any money any more compared to anyone else, so why join them? There is no advantage of being a customer of Stax Payments. Goto a company that will treat you right and really want to earn your business, which Stax doesn't try to earn, its almost like expected. Yuck. Shop around, they are a little cheaper and really not much cheaper than Square their biggest competitor and Square at least has all sorts of great analytics dashboards, great service, and they pay out a whole lot fast even same day payouts if you need! Go elsewhere, forget Stax. By the way I have no ties whatsoever to Square, just using them as an example of a better option and there are probably even better options than them, but all of them are better than Stax Payments.

It all starts out well. But, it's very far from transparent and extremely shady with the fees and the pricing. If you try to get support on a fee/pricing issue, it's almost like a planned ignorance type of framework where you'll have to make many calls and send many emails to wade through the mess of nonsensical and unhelpful responses to get to someone who actually knows what they're talking about. It took months and proably 20+ emails and 20+ phone calls just for Stax to tell us they're keeping the more than $10,000 in improper fees charged to us after we have in writing that these fees would not be added back to our accounts.

Twice a year I think about looking for a new company but stay because sometimes I’m too lazy to do the work transition to a different company. Customer support when you reach them is OK PCI‘s terrible.

They are fine until you have a problem. Do yourself a favor and ask around and do your due diligence before signing up. This way, when things go bad you can only blame yourself.

Very bad experience with Stax. We started with a company called payment depot in 2021. In 2022 Stax bought payment depot, and our nightmares began.

The fees went up from 1.9% to 2.4. Then in 2023 it was 3.2%. They changed our fees despite sending us email at time if their merger that everything would stay the same.

When we asked for some discounts, they dragged their feet but keeping our hopes up by saying specialists would reach out regarding special discounts.

Nothing happened.

When we finally decided to close our account and called about the timing and process, they told us it was pretty immediate - that it would be a one at most two day process. When we finally set up our new merchant processing abd contacted them about closing it now he one a 10-15 day process plus a 30 day notice - so 45 days we have to pay their monthly fees of hundreds of dollars.

Stay away from this unethical business. We are so sorry we did business with them.

Terrible. Can't talk to anyone when you call other than an answering service who creates a ticket.

We switched to Stax Payment in sometime in the Spring, attracted by their competitive rates and promising software. But shortly after commencing transactions, our account was put under review, initiating a weeks-long process of supplying requested business documents via email. This froze the majority of our collected funds, causing significant cash flow issues for our small business. We were finally approved after a phone conversation with a representative.Two months later, while I was on vacation, our account was flagged. Despite numerous attempts to contact Stax, including leaving voicemails for the representative who had previously helped us and reaching out to our initial sales rep, we received no response. Ultimately, they terminated our account. This has caused us to scramble to set up another payment processing system. If we were not in a position to have some flexibility in the matter of payment processing, I cannot imagine how we would continue to run our business at the moment. If you are a smaller business that values customer and account support, look elsewhere!

Converted from an existing system. Was clear that we needed daily batches and had to work with our current POS system, pricing was Stax Monthly Membership Fee and Wholesale Merchant fee's plus fee per transactions. Stax confirmed in writing yes to everything. Never worked with our POS, Fee's are significantly higher than quoted, batching does not at all match daily transactions processed, dates are intermixed so hard to reconcile. = No support, people will not even talk to you.

I would never use or recommend this company. So dishonest.

Their staff does poorly when following up with customers. I will switch with in the next week as soon as I find a suitable replacement.

It started out as a pleasant surprise but the last year has not been as good. Their business is expanding at a serious pace and they are adding features for the price increases but I do not find value for me or my business in the new features.

Negative -100

Customer service is horrible! For example I called twice today to speak with a rep about issues. On hold for about 20-30 mins each time. You are the 4th caller in line .. followed by 2nd caller in line .... followed by your next caller & then ........ NO Representatives to take your call. Please submit your issue online. Which I did 3 times before.

Your company uses very sly business practices and you should be ashamed of the way your procedures are marketed. You provide a quote and then proceed to start the business without consent of the consumer!!!! I would say that that would be FRAUD in ANY STATE !!! Not to mention that you can't even get ahold of the person that originally quoted the account and get an answering service!!!! I will mention your company to many of my businesses to stay clear of your company!!!

Being able to keep cards on file and charge them after my lawn services are complete is a lifesaver. It keeps me from having to bill each customer, or chase my money down from now on. Also, the way they charge you for accepting credit cards is extremely clear and one reason I went with them. The larger I get, the more affordable FattMerchant will be as well, since the main cost each month is the flat monthly fee that will never change for you once you sign-up with them.

The software is amazing; But more than that it is the customer service I have received. the last thing I wanted in a merchant was someone that was inefficient, ineffective and hard to reach. I got NONE of that from Fattmerchant. They treat me like they have a huge privilege in handling my money. That is pretty much unheard of in this industry.

We went from 1 owner to the next. They made the transaction from 1 to the other easy. And the fees are great. My CPA was impressed with how much we saved.