GoFrugal Erfahrungen

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Online credit limit / days approval
HQ reports
Consolidated TB / P&L and BS reports

Patch update very critical some times

each and every outlet update separately currently we are having 25 outlets. In future if it is increase the outlets Patch update is very critical process. Minimum we are spending 1 to 1 1/2 hour per outlet

Online transactions in cloud based

Outlet connect to customer support team (online support) it is taking the connection more than a half day also

We have only 1 server & 1 client for each outlet, If support team connected unable to use

Backup taking more than 30 mins some times

centralised options superuser & users in outlets

Backup need to update external hard disk or in cloud from outlets

Stock Ageing report in HQ

Offer / Discount reports

Reports and it’s a user friendly software

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR
The most impressive part of this software is there is always newer innovations, ease of use and user friendly.
We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Sale and purchase and non moving items

Unmatched software new development in the software

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Nothing major as we are serviced with all the required features

User friendly , easy to use , fast processing

using from a long Time But do not found any thing that is least usefully

no Pros. The software is not user friendly

This is my honest review.
This software was recommended to me by a retailer in ooty.
On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN].
I paid Rs 10000 as advance for them to start installation and training
on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job

On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day

I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me.
That is the last i heard from them.
I have since installed Shoper from Tally and am extremely satisfied with it.
With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money.
I have been trying to get in touch with them for a refund but there is absolutely no response from them

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Mismatch of data between hq and pos
Unable to get rid of inactive data hence perfomance issue and long loading

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.

It has stock movement report status wch helps a user to indentify how product are consumed

Gofrugal is missing with mult tasking tabs

Easy to use, many features and options, constant development, easy to make little changes as per our need, multi company billing,

Software is very good but no one available to teach or guide how to use it throughly. Even in chat they will tell our team will contact you but no one call back. Even they close the ticket without completely solving the problem so I need to reopen it.
Gofrugal should try to understand their individual customer's need and guide them to develop their customer's business.

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

We are almost using all the module i dont have any particular so its good

CONVERSION OF CHALLAN TO INVOICES.
EASE OF USE IS OKAY
I HAVE NOT TRIED

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Billing and accounting is very convinient and the report generation is very useful for further analysis

Backup is very slow at the exit of the software

It has good reports, integration with business functions.

It lacks integration with online business, online websites

Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

Software Features
Regular Software Updates based on Market Need
Automated Support
Easy Self Help Materials as well Videos, to self learn the product.

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

Reports, Easy Billing process, Integrations process, In term of accounting works, E-invoice, Market Need

Reports - Regions Wise, report performance need to improve when we take huge data.

Ease to use and understand as well as user friendly

We are using this software from last 6 years
Running smoothly

Simplest screen and User interface. It is simple to Operate.

Support have to improve as there is some delay in solution and understanding.