--- description: Ausführliche Erfahrungsberichte zu Fullstory mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Fullstory mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Fullstory Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Insight Engines](/directory/3794/insight-engines/software) > [Fullstory](/software/116603/fullstory) # Fullstory Canonical: https://www.getapp.de/software/116603/fullstory Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/116603/fullstory?page=2) > FullStory ist eine cloudbasierte Plattform, die Daten zu Seitenaufrufen, Mausbewegungen, Klicks und anderen Aktionen sammelt, die Besucher auf einer Business-Website ausführen. Die Plattform hilft Marken, das Kundenerlebnis zu optimieren, indem sie Funktionen wie Sitzungswiedergabe, Heatmaps und Seiteneinblicke bereitstellt. > > Bewertung: **4.6/5** von 67 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 67 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: fullstory - **Region**: Atlanta, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Finnland, Frankreich, Irland, Israel, Italien, Japan, Kanada, Luxemburg, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Spanien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - A/B Testing - API - Ad-hoc-Analyse - Ad-hoc-Berichterstattung - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analytics - Anmerkungen - Anpassbare Berichte - Anpassbare Felder - Anpassbare Vorlagen - Anwendungsmanagement - Aufzeichnung der Bildschirmaktivität - Augmented Analytics - Beibehaltung nachverfolgen - Benchmarking - Benutzer-Management - Benutzerinteraktion-Nachverfolgung ## Integrationen (48 insgesamt) - AB Tasty - BigCommerce - BigQuery Connector for Jira - Blue Triangle - BugSnag - DataGrail - Delacon - Dynamic Yield - Fivetran - Formsort - Gainsight CS - Google Analytics 360 - Google Cloud Operations Suite - Google Tag Manager 360 - Gravity ... und 33 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Insight Engines](https://www.getapp.de/directory/3794/insight-engines/software) ## Ähnliche Kategorien - [Insight Engines](https://www.getapp.de/directory/3794/insight-engines/software) - [Produktanalyse-Software](https://www.getapp.de/directory/3791/product-analytics/software) - [Qualitative Datenanalyse Software](https://www.getapp.de/directory/1487/qualitative-data-analysis/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Heatmap Tools](https://www.getapp.de/directory/1293/heatmap/software) ## Alternativen 1. [Lucky Orange](https://www.getapp.de/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Google Analytics 360](https://www.getapp.de/software/90997/google-analytics) — 4.7/5 (8089 reviews) 3. [Pendo](https://www.getapp.de/software/107315/pendo-platform) — 4.5/5 (238 reviews) 4. [Mixpanel](https://www.getapp.de/software/90837/mixpanel) — 4.5/5 (145 reviews) 5. [Hotjar](https://www.getapp.de/software/101789/hotjar) — 4.6/5 (539 reviews) ## Nutzerbewertungen ### "We use FullStory to get an idea of our users experiences on our website." — 5.0/5 > **Catherine** | *24. Juli 2018* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: FullStory allows us to look for errors and hiccups on our website and web forms. It allows us to dig deeper into user's experiences on different web browsers and devices > > **Nachteile**: Overall it's a great product. I haven't run into any issues with it yet. I like how it helps us and it is very easy to use. > > Gives my company the ability to see what the users experience is like. ----- ### "FullStory allows me a window into the unknown. A must have for research\!" — 5.0/5 > **Verifizierter Rezensent** | *12. Dezember 2018* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Where to start\! FullStory allows me to be able to look into a place and the mind of a user. It allows me to really dig deep without having to ask too many initial probing questions for customer support. Seriously, being able to look at what someone is doing and how they may be misusing or simply misunderstanding something is a godsend. I am able to understand and help a user that much quicker by getting in their mindset\! > > **Nachteile**: The interface leaves a little bit to be desired and does have some quirks but overall this is a minor issue as the software really outshines this small issue. > > I would recommend FullStory to anyone who is looking to understand their users and their issues and take them seriously. It offers a window of insight few applications give. ----- ### "Allows us to easily identify an error on our application or improve user experience" — 3.0/5 > **Verifizierter Rezensent** | *16. April 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is easy to integrate with and works as expected for the need that this software fits into it. The user experience and look and feel of an application itself is very good. > > **Nachteile**: I do not see any issue with this application. They must get trying to understand what new features could help us on our organization > > Allowed our design team to be more efficient and identify possible issues on the application, earlier than the customer complains about it. ----- ### "Live Replay of User Sessions - Great for CRO" — 5.0/5 > **Verifizierter Rezensent** | *1. Mai 2019* | Geschäftsbedarf & -einrichtung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The ability to play back video sessions of your users using the site. The filters allow you to select users who rage clicked. It is a very powerful tool when making decisions for CRO and UX. > > **Nachteile**: The paid plan comes with a premium price tag, however the free plan still gives a good level of functionality, especially for smaller sites. > > We use fullstory to troubleshoot user experience issues with our site. It also guides us into making decisions on the design of the site, its great to have the video replays of multiple sessions that help to prove or disprove our hypothesis. ----- ### "Can't Imagine Not Having It" — 5.0/5 > **Verifizierter Rezensent** | *25. September 2020* | Finanzdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Once my company got FullStory, I couldn't imagine a world without it. How can you \*really\* tell what your customers are doing? Reviewing at a list of events is just not adequate, and FullStory solves this problem. It's extremely intuitive and flexible. You can change the speed, skip inactivity, leave comments inside the videos, and much more. Plus, they have integration with a variety of analytical platforms, like Heap. > > **Nachteile**: Occasionally, the reconstructed videos of user behavior are misleading. One serious issue is the inability to see iframes, but there's probably nothing anyone can do about that. I've also noticed that dropdowns don't always appear as they should. This makes it difficult to determine which options the user is actually seeing. The way they portray the user zooming-in is also a little disorienting. > > One major benefit is debugging. It makes the process way faster because we don't always have to re-create the scenario to see what happened. Another major benefit is that it helps us understand the psychology of our customers. What makes sense to them, what doesn't, what frustrates them, etc. FullStory has a neat "RageClick" tracking feature. 10/10 would recommend. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.getapp.de/software/116603/fullstory?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/116603/fullstory) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten