Dameware Erfahrungen

Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware. With other software, the end user has to read a code or perform some actions to get you connected. Not with Dameware. Also, the information you can get about the pc from the remote connection without actually having to connect and view the information in Windows is great.

We still haven't figured out how to set up the Internet Proxy part so we can help users outside of our internal network. The configuration of that part of the software is very confusing, and I haven't been able to find a good tutorial on how to do that.

Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

It's remote features are strong. The ability to log in as a local user is very handy. Rarely fails to install.

Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism. Prior to their takeover of the software licensing was straightforward and easy to install. We have had multiple situations where licensing has been difficult to install, and the whole procedure is as in and has really soured us on every using Solarwinds products...this goes for all Solarwinds products now. I've also found it struggles in high latency environments compared to some other options.

Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished.

I don't really remember any cons with the software.

The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

It's very easy to deploy and it allows us to remotely support our field users with ease.

The licensing is kind of a pain, you have to remember to unlicense it if you are going to wipe a PC or get rid of a PC to free the license back up for reuse

You can Easily remote into PC's on the network and support users in resolve issues they are having.

You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.

It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

Although our IT Helpdesk unit usually uses it, I can use it to connect to users who have network and access problems within the company. The product provides convenient and secure remote support service.

On rare occasions, remote connection speeds may be slow, but that's understandable.

I like how you are able to remote in just as if you are right there and with minimal overhead

It's not bad at all and I think the only drawback is the fact that you have to be on the same network but that can be remedied with a VPN

I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.
The MSI creation tool makes it easy to deploy.
The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.
The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

My only 2 complaints are:
I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.
The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server.

Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server.

Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but...
Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky....
However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!!

Dameware makes remote user assistance easy. Once the client is installed you have a permanent connection to the workstation until it is re-imaged. It works well with active directory avoiding the need for one time passwords. The central server aspect of this product allows multiple techs to share an organized list of clients with custom names. This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk. It allows you to directly connect to a user's system from inside the help desk. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. The install process is smooth

Support on advanced issues has some delay. Custom HTTPS certs for the remote server will break the webhelpdesk integration. Overall would recommend Dameware.

Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator.

The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing.

Smart Card authentication is a much needed feature! Thanks for the addition.

Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement.

It is very simple to use and works flawlessly. There is no need to install anything at the client level and almost immediately can access domain based machines. I have been using this for about 10 years and cannot imagine not having it in a Windows domain environment.

There really are no serious flaws, nothing beats this for remote access to domain computers. I occasionally get warnings about the mirror drivers for display but it works anyway. I occasionally have disconnect and reconnect to refresh a screen after remotely logging into the client machine. This is one of the few products that actually delivers on it's promises and is still very reasonably priced.

Super easy to log into any computer on my network. I'm constantly using it to fix minor email issues as well as setting up computers/servers without having to go physically to the computer(s). Love being able to lock the mouse/keyboard so the user doesn't try to keep typing while I'm fixing something. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over.

-Missing a "reconnect to the last computer".
-A search feature for computers without having to manually search for it (sometimes the computer gets named wrong).
-Be able to setup groups.

A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.
I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

I have used this program for some time and the ease of use is at the top of the list of the good. It is very easy to deploy and accessing user machines on the domain is a breeze. Lots of options and features make the tool flexible and able to adapt to your organizational needs. Providing remote user support in our distributed environment is a necessity and Dameware has been our tool of choice.

Over time the quality of technical support has degraded which is a shame. Other than that I have no complaints about my experience with the tool.

The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

Can install the client remotely. Most admin management tools are available remote (e.g. registry editing).

MRC and Remote Support tools are not integrated enough. I would like the favorites to cross sync between the two. I would like to be able to add/remove/modify printers remotely without using MRC/Remote-Desktop. Would like to be able to transfer files in the Remote-Support tool. Would like to be able to batch deploy msi or other silent installers to multiple PCs. I cannot find a way to install Remote Support Agent unless I try to launch Remote Command Prompt on a machine. Need to be able to batch deploy both MRC and Remote Support agents.

I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

At the company I work for, we use Dameware to provide IT support to our customers, it has a fast and stable remote connection, allows you to leave the access configuration recorded and save the accessed computers to facilitate a new access.
Very good.

The file sharing process could be improved, as in Anydesk that we copied from our screen and pasted on the micro client screen.

1. Usefulness. Gets the job done when we need to remote in
2. Flexibility. Remoting in to people off of our network has been a great feature
3. Consistent. Rarely do I run into unexpected issues.

1. It's not pretty. It's focus is function over looks. Poor UI design.
2. The rare issues it does have can be inexplicable. Why does the display look a certain way, for instance.
3. The "recent connections" list is fairly useless.

The ease of use is the best part is will connect to even to any pc on our domain, and allows us to chat with and see all screens. Even when not at our own desks it allows ease of access to others.

Only cons I have found is sometimes it will disconnect and have a longer then ideal timeout. Other then this No major cons are found other then small functionality stuff such as button labels can be confusing.