Splashtop

4,7 (691)
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4,7 /5
(691)
Preis-Leistungs-Verhältnis
4,8/5
Funktionen
4,7/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,7/5

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691 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Große Werbeversprechen wenige Gehalt

Bewertet am 12.7.2024

In der Werbephase freundlich und hilfsbereit und dann erst wird gezeigt wie wirklich mit unzufrieden...

In der Werbephase freundlich und hilfsbereit und dann erst wird gezeigt wie wirklich mit unzufriedenen Kunden umgegangen wird.

Vorteile

SOS App + Streamer können gleichzeitig laufen

Nachteile

Preisgestaltung
Optik
Verwaltung
Streamer ist immer an ein Abo gebunden und können die Streamer Geräte somit nicht mit verschiedenen Abos gemeinsam benutzt werden, sondern nur via SOS App was das ganze witzlos macht

In Betracht gezogene Alternativen

ManageEngine ServiceDesk Plus, NinjaOne, AnyDesk und GoToMyPC

Warum Splashtop gewählt wurde

TeamViewer hat wieder einmal die Kosten erhöht

Zuvor genutzte Software

TeamViewer Remote

Gründe für den Wechsel zu Splashtop

50% Kostenersparniss
Lucas
Lucas
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

A remote remote desktop support tool

Bewertet am 13.5.2024

Vorteile

We get Splashtop integrated with NinjaOne and have used the product for a number of years. It's fast and feature rich and allows both unattended and also attended remote support.

Nachteile

Sometimes it can be slow in launching but once its up and running the product works without issues.

In Betracht gezogene Alternativen

TeamViewer Remote

Antwort von Splashtop

Hello Lucas,
Thank you for sharing your positive experience with Splashtop. We're happy to hear that Splashtop's features have been greatly used by you over the years. Your feedback is invaluable to us and will serve as a guideline for what to improve. Thank you for choosing Splashtop and we hope to continue providing you seamless remote access for more years to come.

Emilio
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Splashtop Remote Support

Bewertet am 15.11.2023

Vorteile

It works great and provide the required remote connection for us to accomplish the support task for our users

Nachteile

Sometimes the connection can get a little bit slower.

Antwort von Splashtop

Hello Emilio,
Thank you for taking the time to share your experience with Splashtop. We're delighted to hear that our platform has provided you with the necessary remote connection to efficiently support your users. While we strive for consistent performance, we acknowledge occasional slowdowns in connection speed and are always working to optimize our service for smoother experiences. We're committed to offering reliable and cost-effective solutions for your remote support needs, and we appreciate your feedback as we continue to enhance our services. If you encounter any further challenges or have suggestions for improvement, please don't hesitate to reach out. Thank you for choosing Splashtop.

Robert
Robert
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Splashtop - smooth remote access

Bewertet am 31.8.2023

The business version also offers many advantages, it can be installed on any device without any...

The business version also offers many advantages, it can be installed on any device without any additional cost. This allows me to provide support whether I'm in the office, at home, or on the go. Another feature I like about splashtop is that it allows multiple users to provide support simultaneously.

Vorteile

I have been using Splashtop for remote access for a long time and its connection is fast and covers all operating systems including mobile. With the increasing mode of remote work, we need unattended access to a variety of devices like servers and phones, and Splashtop does this very well. We even switched from other popular software purely for the cost advantage, it's cheap compared to the competition. A standout feature is the ability to brand the single login applet, allowing us to maintain brand consistency.

Nachteile

Although it works well with the tools it has, splashtop needs to add more functions that allow it to have a more dynamic connection, the UX needs improvement, the order of the menus needs a better order, sometimes it is difficult to find a function, another aspect What confuses is the name of its clints, instead of being a single installation for all the devices, you have to choose whether it is to manage or receive connections.

Antwort von Splashtop

Hello Robert,
Thank you for taking the time to share your detailed feedback on Splashtop. We're thrilled to hear that you've been enjoying smooth and fast remote access across various operating systems. We appreciate your recognition of our cost advantage compared to other popular software, as well as our customizable branding options. Your constructive criticism regarding the need for additional functions and UX improvements is duly noted, and we're committed to enhancing our platform to better meet your dynamic connection needs. We look forward to continuously improving our services to exceed your expectations. Thank you for choosing Splashtop.

Bert
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Splashtop Review for Remote Workers

Bewertet am 18.9.2024

I really like it. Much better than the prior system the company used.

I really like it. Much better than the prior system the company used.

Vorteile

Ease of use and simple navigation with Splashtop is much better than other programs our company has used.

Nachteile

My mouse appears to have two mouse pointer arrows, but only one is active. This can be confusing, and it may be some display settings that are entirely unrelated to Splashtop.

Jim
Gesamtbewertung
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Remote Access Software That Works Well and Doesn't Compromise Access Control

Bewertet am 7.8.2023

Splashtop has allowed us to confidently provide secure, remote access for technicians to help end...

Splashtop has allowed us to confidently provide secure, remote access for technicians to help end users and remote manage systems for maintenance and support. The product has been very reliable and the costs and licensing model make it well worth it. The licensing which is based on the number of technicians instead of endpoints, benefits organizations like ours with many computers but few technicians.

Vorteile

Our priority when looking for a solution for remote access and support was transparency and access control. With remote access, controlling access is critical. Our previous product, TeamViewer, had many back-doors that could not be managed or audited.For comparison, here are some vulnerabilities in TeamViewer...- Anyone with local admin rights can create a password to remote connect to the computer. This allows any-time access, without the system administrator even knowing that access had been setup.- TeamViewer displays a unique code that anyone at the computer can see, write down, and use to connect remotely. A policy can be setup to rotate the code after each session, but the code itself could not be entirely disabled.- Setting certain access policies to mitigate these issues, such as white lists, created problems when software vendors also used TeamViewer for remote one-time product support.By contrast...- Splashtop only allows remote access if the user/tech has active credentials in the organization.- Access can be further restricted by making sure that the remote user has local (AD) credentials for the remote endpoint.- Modifying the client on an endpoint can be restricted by supplying Splashtop credentials so that even a local admin can't modify them

Nachteile

Splashtop works great for our needs, and I have almost no complaints. The user interface works well but doesn't look very modern or pretty. This is the first thing that currently comes to mind when I think about ways to improve the product.

Antwort von Splashtop

Hello Jim,
Thank you for sharing your experience with Splashtop. We're thrilled to hear that Splashtop has met your organization's needs. Your comments regarding the reliability and cost-effectiveness of Splashtop's licensing model are valuable to us as we continue to enhance our offerings. We appreciate your feedback regarding the user interface and rest assured, we continuously strive to enhance both functionality and aesthetics to ensure an optimal user experience. We're delighted to have you as part of the Splashtop community and look forward to continually supporting your remote access needs.

Horacio
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

HM Accounting Services LLC

Bewertet am 27.7.2023

I have been using Splashtop for years now and I can honestly say it has been amazing! It’s so easy...

I have been using Splashtop for years now and I can honestly say it has been amazing! It’s so easy to use and allows you to remotely connect to and control any computer, without any hassle. The remote access and control is very reliable, fast, and secure, and it's so great to be able to access any file or program while away from your computer. It has great tools, such as file transfer and remote printing, and really makes distance unnecessary. It’s reliable and one of the best remote access tools I’ve ever used. Highly recommend Splashtop!

Vorteile

I liked that Splashtop is a secure, reliable, and easy-to-use remote access solution. It is great at providing users with high-performance remote access by streaming audio and video, providing multiple monitor support, and allowing secure file transfer. The ability to access and manage multiple computers remotely is especially impressive.

Nachteile

I liked least about Splashtop is the lack of certain advanced features, such as the ability to access computers from different operating systems or remote power on and off capabilities. Additionally, I find that the support provided for customer concerns is often slow and inadequate.

In Betracht gezogene Alternativen

TeamViewer Remote

Warum Splashtop gewählt wurde

I initially switched to Splashtop because it provided a more reliable and secure remote connection than the option I was using previously. The encryption standard used by Splashtop was also higher, which made me feel more confident in my data security. It was also more affordable than the other options, making it a great value.

Zuvor genutzte Software

TeamViewer Remote

Gründe für den Wechsel zu Splashtop

I made the switch to Splashtop from Teamviewer because it was more cost-effective for my needs. It also offers faster connection times and a more secure connection. It is also very user-friendly and has a much easier setup process.

Antwort von Splashtop

Hello Horacio,
Thank you for taking the time to share your thoughts on Splashtop. It's great to hear that you find Splashtop impressive in providing high-performance remote access with various useful features. We understand the importance of efficient remote management, and we're pleased to know that Splashtop has been instrumental in meeting your needs. We acknowledge your concerns about the absence of certain advanced features and the speed of customer support. Your insights are invaluable to us and will help us improve. We're grateful for your recommendation and are committed to continually improving Splashtop to better serve your remote access requirements. Thank you for choosing Splashtop.

Michael
Gesamtbewertung
  • Branche: Computer-Vernetzung
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Easy Remote Control/Access and More

Bewertet am 26.7.2023

I need access to my office computer from anywhere. I prefer to access from other computers, but in...

I need access to my office computer from anywhere. I prefer to access from other computers, but in a pinch the Android app on my tablet and phone are serviceable, giving me the power of my computer anywhere.

Vorteile

I needed a remote access program that would not break the bank. Splashtop does exactly what I need. The company has other tools that do more. Other users may find different or more functions.

Nachteile

Splashtop remote control seems to disconnect/fail to connect more than some other tools I have used.

In Betracht gezogene Alternativen

RealVNC Connect

Warum Splashtop gewählt wurde

GoToMyPC started raising their prices. I mean, not just a little - a LOT. It became ridiculously expensive, which put me on the hunt for another product. I found Splashtop. Not even sure how I found it, but I'm glad I did.

Zuvor genutzte Software

GoToMyPC

Gründe für den Wechsel zu Splashtop

Best mix of price and features.

Antwort von Splashtop

Hello Michael.
Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that our remote access program meets your needs while staying budget-friendly. We understand the concern you've raised about occasional disconnections, and we're actively working to enhance the stability of our remote control feature to ensure a seamless experience for our users. We strive to deliver value and performance, and we're committed to addressing any issues to make your experience even better. Thank you for choosing Splashtop as your remote access partner, and we look forward to continually exceeding your expectations.

Rebecca
Gesamtbewertung
  • Branche: Staatsverwaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Easy to deploy, easy to use

Bewertet am 26.7.2023

Although our agency provides essential services, during much of 2020 we were required by the state...

Although our agency provides essential services, during much of 2020 we were required by the state to employ a hybrid work schedule to minimize the number of people in the office at any one time. As this happened rather suddenly, those staff working from home were often using their own equipment. I still needed to be able to support everyone in and out of the office on any equipment, and most staff needed to connect with our on-premise file servers and software. Splashtop was simple enough to deploy that even my most tech resistant users were able to connect and perform the essential functions of their job with minimal instruction. Although we have all returned to the office, we still maintain enough subscriptions to allow employees to work from home when needed, and to provide immediate IT support services to all employees wherever they may be.

Vorteile

Pros: Pricing model, ease of deployment, simplicity of connection for end users. There are a several features we don't currently use, but the interface is simple enough that these additional features do not clutter the app with functions confusing to the average end user.

Nachteile

Cons: haven't really found any yet? However, there are several features we do not currently use.

In Betracht gezogene Alternativen

TeamViewer Remote

Warum Splashtop gewählt wurde

Pricing structure and ease of deployment.

Gründe für den Wechsel zu Splashtop

Splashtop was the most cost effective and easily deployed option. Easy to add users and additional seats to the subscription.

Antwort von Splashtop

Hello Rebecca,
Thank you for taking the time to share your experience with Splashtop. We're thrilled to hear that our platform has met your expectations in terms of ease of deployment, user-friendly interface, and overall simplicity. It's fantastic to know that even during the sudden shift to a hybrid work schedule in 2020, Splashtop played a crucial role in ensuring your agency's essential services continued seamlessly. We value your feedback and are committed to providing a reliable and user-friendly experience for all your remote access needs. If you ever have further suggestions or questions, please feel free to reach out. Thank you for choosing Splashtop.

Art
Gesamtbewertung
  • Branche: Geschäftsbedarf & -einrichtung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Splashtop Remote Is The GOAT

Bewertet am 26.7.2023

Overall Splashtop is a gamesaver for me on many occasions when I need remote access to my work...

Overall Splashtop is a gamesaver for me on many occasions when I need remote access to my work computer while on the toad.

Vorteile

Being able to remotely access my office and home computers is vital to my business.

Nachteile

It would be nice if we could have two simultaneous remote connections as part of the standard subscription.

Antwort von Splashtop

Hello Art,
Thank you for taking the time to share your positive experience with Splashtop. We're thrilled to hear that our service has been a game-changer for your business by providing essential remote access to both your office and home computers. We appreciate your constructive feedback regarding the desire for two simultaneous remote connections as part of the standard subscription. We constantly strive to enhance our offerings, and your input is valuable to us. We also appreciate your trust in our reputation and find our pricing fair. We understand the importance of security, and we're glad you chose Splashtop after experiencing concerns with another provider. Thank you for choosing Splashtop, and we look forward to continuously providing you with excellent remote access solutions. If you have any further suggestions or feedback, please feel free to reach out to our support team.

Andrew
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Why Splashtop is one of the best Remote Support softwares on the market.

Bewertet am 26.7.2023

Positive, easy to deploy and manage.

Positive, easy to deploy and manage.

Vorteile

Ease of use, cross platform compatibility, OS and IOS, full featured app. and all at the price point that's better than most remote support softwares on the market today.

Nachteile

None so far I very happy with the features and stability of this software.

Antwort von Splashtop

Hello Andrew,
Thank you for taking the time to share your experience with Splashtop. We appreciate your positive feedback on the ease of use, cross-platform compatibility, and the full-featured app, all offered at a competitive price point. We're delighted that Splashtop's deployment and management have been seamless for you. We're committed to providing a top-notch user experience, and your feedback encourages us to continue delivering reliable and cost-effective solutions. If you ever need assistance or have further comments, feel free to reach out to us. Thank you for choosing Splashtop.

James
Gesamtbewertung
  • Branche: Druck
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product at a Great Price

Bewertet am 27.7.2023

Being able to work from home or afar on travels

Being able to work from home or afar on travels

Vorteile

Ease of setup/connecting, speed while remoted, cost of product

Nachteile

Having only 2 computers that can access the remote

In Betracht gezogene Alternativen

TeamViewer Remote

Warum Splashtop gewählt wurde

Cost savings and being able to purchase single users as needed

Gründe für den Wechsel zu Splashtop

Costs and ease to use single users as needed

Antwort von Splashtop

Hello James,
Thank you for your enthusiastic review of Splashtop. We're glad to hear that Splashtop has enabled you to work efficiently from home or while traveling. We understand your concern about the limitation on the number of computers that can access the remote, but we're constantly working to improve our services and expand accessibility. Your feedback is invaluable to us as we strive to deliver the best remote access solutions. Thank you for choosing Splashtop.

Mike
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Solid Remote Support Tool

Bewertet am 2.6.2023

Vorteile

Splashtop's ability to quickly launch without hidden installers makes this tool a great asset for remote support. The ability to manage and trigger sessions with a standalone application vs being forced to run within a web portal makes it great to run independently of web sessions.

Nachteile

Linux support is still not at the capacity of some competitors. Would love to get CLI ability for Linux hosts.Would like to be able to join/transfer/takeover a session from another support technician even if not under the same account without having to restart a new session.

In Betracht gezogene Alternativen

ConnectWise ScreenConnect

Warum Splashtop gewählt wurde

Cost vs features used was a large portion of the switch. I like not having to pay for the kitchen sink when I don't use 80% of the other features that are bundled into other products and have to pay for things I don't need.

Zuvor genutzte Software

TeamViewer Remote

Gründe für den Wechsel zu Splashtop

Cost and ability to not be tied to a web portal for all session management.

Antwort von Splashtop

Hello Mike,
Thank you for taking the time to share your detailed feedback on Splashtop. We're delighted to hear that you find Splashtop to be a solid asset for remote support. We understand your feedback on Linux support and CLI ability, and we appreciate your input as we continuously strive to enhance our features. We hope to continue meeting your expectations and appreciate your trust in Splashtop for your remote support needs. If you have any further suggestions or concerns, please feel free to reach out to our support team.

Marlyn
Marlyn
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Splashtop- Remote pc and devises

Bewertet am 28.8.2023

One thing that sets Splashtop apart from other remote control software is that it allows customizati...

One thing that sets Splashtop apart from other remote control software is that it allows customization of the single plug-in applet, making it easy to add your brand. The business application needed to provide support can be installed on multiple devices at no additional cost, enabling seamless support whether you're in the office, at home, or on the go.

Vorteile

Splashtop offers a user friendly and reliable remote connection experience that is easy to deploy on PC, I like that it is compatible with all operating systems, including mobile. Something I can highligt is its smooth and hassle free connectivity and the absence of network issues, which sets it apart as a reliable solution for remote access. Users have the flexibilty to view multiple monitors and easily share files, it's like a kind of control center for other devices.

Nachteile

The conection from PC to PC is very good, but trying to control from a PC to a mobile or tablet is not the same experience, the connection is unstable, and you cannot click and control the app properly, it is something that your Developers team need to improve, since the use of mobile devices increases every day.

Antwort von Splashtop

Hello Marlyn,
Thank you for your comprehensive review of Splashtop. We're thrilled to hear that you've found our platform to be user-friendly and reliable for PC-to-PC connections. We appreciate your feedback regarding the challenges experienced when controlling from a PC to a mobile or tablet. Your feedback is invaluable to us as it informs us where there are areas for improvement. At Splashtop, we strive to provide a hassle-free connectivity experience. We look forward to delivering an even better experience in the future. Thank you for choosing Splashtop as your remote access solution.

Derek
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Stop looking and use this one.

Bewertet am 5.10.2024

I use Splashtop daily to take care of my coworkers and it has not given me any issues at al.

I use Splashtop daily to take care of my coworkers and it has not given me any issues at al.

Vorteile

Splashtop SOS is the perfect solution for big and small companies for a support solution. It also has tons of add on features for those that need them. It’s easy to use on both sides.

Nachteile

I wish they’d have an option to save your credentials that can be used while connecting to another computer.

Aaron
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Splashtop to the rescue

Bewertet am 5.9.2023

Splashtop has been good and reliable over the years plus something we've deployed hundreds of times...

Splashtop has been good and reliable over the years plus something we've deployed hundreds of times so overall a very reliable remote access tool.

Vorteile

Splashtop we have used for many years and it has a really easy deployment along with being updated frequently, all the standard features plus a few extras are included out the box.

Nachteile

The change of licence model now makes Splashtop really expensive if you need to scale up number of devices in your account, it used to be much less expensive and some of the new features are good but come with an increase in cost.

Antwort von Splashtop

Hello Aaron,
Thank you for your review and continued support of Splashtop. We're delighted to hear that our platform has been a reliable remote access solution for you. Your feedback regarding the pricing structure and feature additions is invaluable as we strive to meet the evolving needs of our users while maintaining affordability. We remain committed to delivering a high-quality remote access experience and appreciate your loyalty and feedback as we continue to improve Splashtop. We hope to continue to meet your expectations.

Mitusha
Mitusha
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Slashtop is a reliable and user-friendly remote access solution

Bewertet am 4.12.2023

Vorteile

During my trip, I needed to access important files on my office laptop. With Splashtop, I could log in easily from my personal laptop. The experience was smooth, and I could navigate through my system with ease, and retrieve the necessary files. It's super simple to use and helpful.

Nachteile

It's a bit complicated for non-tech users to navigate through it.

Antwort von Splashtop

Hello Mitusha,
We appreciate your positive feedback regarding Splashtop's reliability and user-friendly interface for remote access. It's great to hear that you found it seamless to retrieve important files from your office laptop while on your trip, and that the experience was smooth overall. However, we understand your concerns about its complexity for non-tech users. We continuously strive to enhance our user experience and provide support resources to address any difficulties users may encounter. If you have any issues, you can refer to our knowledge base articles or reach out to our support team as we're always happy to help. Thank you for choosing Splashtop.

Beverly
Gesamtbewertung
  • Branche: Buchhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Splashtop Review

Bewertet am 26.7.2023

I would give my overall experience as Excellent. You solved a major issue of accessing my...

I would give my overall experience as Excellent. You solved a major issue of accessing my computers withoug having to move them all to one location.

Vorteile

The ability to print locally when I am accessing my computer remotely is the best feature by far.

Nachteile

There is nothing at the moment I would improvie upon. I have recommended Splashtop to several friends who have signed up.

Antwort von Splashtop

Hello Beverly,
Thank you for taking the time to share your positive experience with Splashtop. We're happy to hear that the ability to print locally while accessing your computer remotely is the standout feature for you. We appreciate your recommendation to friends and are delighted to have earned your trust. We understand the importance of seamless remote access, and we're pleased that Splashtop has met your expectations. If you ever have further feedback or suggestions, feel free to reach out. We're here to provide you with the best remote access solution possible. Thank you for choosing Splashtop.

Michele
Gesamtbewertung
  • Branche: Anwaltskanzlei
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Good product for my needs

Bewertet am 26.7.2023

The key benefit is to be able to work from home which I am now doing full time.

The key benefit is to be able to work from home which I am now doing full time.

Vorteile

It is very easy to use. I was not involved in the decision making process of which remote linking program to obtain when COVID hit. I like that it quickly connects with my work computer.

Nachteile

Since I have multiple monitors, I have the business version of the program and occasionally it tells me I don't have the right level to access both monitors but it is easily resolved, just annoying. Other than that, I don't really have any cons.

Antwort von Splashtop

Hello Michele,
Thank you for taking the time to share your thoughts on Splashtop. We're delighted to hear that it meets your needs and has proven to be easy to use. We appreciate your feedback regarding the occasional issue with multiple monitors on the business version. We understand how having the right level of access across multiple monitors is crucial, and we apologize for any inconvenience caused. We're thrilled that the key benefit for you is the ability to work from home, and we're committed to continually improving our program to better serve your needs. Thank you for choosing Splashtop.

David
David
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Great all around product, especially for small MSPs

Bewertet am 26.6.2023

Really good overall, never really any issues that needed escalating.

Really good overall, never really any issues that needed escalating.

Vorteile

Feature rich and fairly priced. Rare in the current climate.

Nachteile

Can be a bit clunky, especially when it comes to file transfer/live chat

Antwort von Splashtop

Hello David,
Thank you for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find our product to be great all around, particularly for small MSPs. We appreciate your acknowledgment of the feature richness and fair pricing, values we strive to maintain in the current market. Your feedback on potential clunkiness in file transfer/live chat is duly noted. We're pleased to learn that you've encountered minimal issues overall and appreciate your trust in Splashtop. We look forward to continuing to meet your expectations.

Bruce
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 8.0 /10

Essential tool for daily use

Bewertet am 26.7.2023

Vorteile

Incredibly easy to setup, deploy, and use on a daily basis.

Nachteile

I am extremely pleased with Splashtop as is, can't think of any cons or features that are not included.

Antwort von Splashtop

Hello Bruce,
Thank you so much for taking the time to share your thoughts on Splashtop. We're thrilled to hear that you find Splashtop to be an essential tool for daily use. We appreciate your feedback on the absence of cons or missing features, as it reinforces our commitment to delivering a comprehensive and user-friendly solution. If you ever have any further feedback or suggestions, please feel free to reach out. Thank you for choosing Splashtop.

Jennifer
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Splashtop is very user friendly

Bewertet am 14.6.2024

Fantastic easy quick no hassles at all!

Fantastic easy quick no hassles at all!

Vorteile

I love the ease of using the program I just go to the website and login and give her the number and she remotes in and takes care of what she needs to take care of it's great.

Nachteile

So far I haven't found anything that I don't like about using splashtop.

Antwort von Splashtop

Hello Jennifer,
Thank you for taking the time to write about your positive experience using Splashtop. We're glad to hear that our product has been easy to use. If you ever run into any problems or have any questions, feel free to reach out to our support team. Thank you for choosing Splashtop.

Ken
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Splashtop, the best remote access tool on the market.

Bewertet am 3.6.2023

When another product for viewing and supporting remote customers or team members starting getting...

When another product for viewing and supporting remote customers or team members starting getting stupid on their pricing model, we went in search of a reliable replacement. After the 30 day eval period we signed up and never looked back. We are always evaluating software but have never found an alternative with the same value. We are very happy with splashtop.

Vorteile

I can have multiple staff use a single login. The price is in a range that as I add staff I can afford the additional license. I have a rescue link my my web site. The product is stable and consistent. I can remote support IoS and PC devices.

Nachteile

There is nothing I need that this product does not do.

Antwort von Splashtop

Hello Ken,
Thank you for taking the time to share your experience with Splashtop. We're excited to hear that you find Splashtop to be the best remote access tool on the market. We appreciate your positive feedback on the stability and consistency of our product, as well as its compatibility with various platforms, including IOS and PC devices. We understand the importance of pricing transparency and flexibility, and we're delighted that Splashtop meets your needs without any unnecessary features or costs. We're happy to have you as a satisfied Splashtop user, and we look forward to continuing to exceed your expectations in the future. If you ever have any questions or feedback, please don't hesitate to reach out to our support team. Thank you for choosing Splashtop.

Martin
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great tool for remote support

Bewertet am 16.6.2023

Vorteile

Easy to deploy.Easy to use.You can assign individual users to give support.You can assign an end-user to have access to a particular computer if needed.Great price for what it offers.The ability to wake up computers.

Nachteile

The only think that is not that good, is that you need a user with admin permission in order to connect to a PC (you can't do it with a key like other products).

Antwort von Splashtop

Hello Martin,
Thank you for taking the time to share your feedback. We're delighted to hear that you find Splashtop to be a great tool for remote support. We appreciate your positive comments on the ease of deployment and use, as well as the flexibility to assign individual users for support and grant specific access to end-users. We're pleased to provide value for the features offered. Regarding the admin permission requirement, we understand your concern and are continuously working to enhance user experience. Your feedback is invaluable, and we'll consider this aspect for future improvements. If you have any further suggestions or questions, please feel free to reach out. Thank you for choosing Splashtop.

Cathleen
Gesamtbewertung
  • Branche: Non-Profit-Organisation Management
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Recommended by colleagues

Bewertet am 27.7.2023

Using Splashtop has been so easy that I haven't had to contact customer service once.

Using Splashtop has been so easy that I haven't had to contact customer service once.

Vorteile

I like that it was easy to install and immediately accessible.

Nachteile

At this time, there is nothing I don't like about Splashtop.

Antwort von Splashtop

Hello Cathleen,
Thank you for taking the time to share your positive experience with Splashtop. We appreciate your colleagues' recommendations, and we're delighted to have met your expectations. Regarding the cost, we understand the importance of providing value for your investment, and we're committed to offering an affordable price that suits what every individual and their organization needs. If you ever have any questions or feedback, feel free to reach out. Thank you for choosing Splashtop.