Bókun Erfahrungen

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

Implementing Bokun is one of the best decisions we have made. We were not using a reservation management took before. It has saved us at least 3-4 hours a day of booking management. It has enabled us to significantly scale our growth. The customer experience has vastly improved with the availability manager, booking widget and automated emails. Pricing can’t be beat.

There are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow

This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website.

Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process.

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

It has limited payment providers. I would love to have also Izettle as a payment provider.

It does a huge job by connecting different selling platforms into one user friendly channel.

There is no cons till now. As it seems there will not be any in future as well.

The ease of use is really the Pro side of the system.

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

It is easy to use and implement to the website.

Unfortunately, it is not translated into Russian.

The quality/price is unbeatable. And the support team is very helping

The personnalisation options. And still impossible to mix Bokun with Google booking.

Speed, connectivity, ease of use, support.

Adaptability and tailoring for specific needs. We provide special products and software is not so adaptable for such services.

You can do wonderful things with is if you know where to clic and what you are looking for.

When it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

Very good customer service. The live chat is efficient.

The availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.

The interface is clean and responsive - simple to view and use

More 3rd party payment portals would help.

Does not work with GroupOn. Works almost seamlessly with Viator, almost.

Software USER support is thin. Too many items are referred to 'specialists' who don't reply until days or weeks after the inquiry. Re-explaining the same issue to different front line support folks for 3-4 months with no complete resolution (and no demonstrated interest or sense of urgency on the part of the software supplier) can be frustrating.

It is really easy to use and really fast to find all the options

Sometimes the matching connection is wrong but support service always help us

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and
online payment possibility for customers is amazing.

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

You can manage your booking from diferente companies in just one place.

Sometimes your productos las too long to get publish on the other suites. Once you make some Changes in Bokun, it takes a few hours to get to the site you want it to get to.

We developed an in-house plugin to connect our tours to different OTAs through bokun. Tech team has been very helping.

Documentation could have been a bit more advanced