Bókun Erfahrungen

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

Great API connectivity with key partners to ensure that our reservation information is up-to-date and accurate. Easy to add schedules, make modifications and update as necessary.

Still missing important features with incoming bookings that are necessary for our work: notably we receive no information on the language of the activity of the reservation. We also cannot create one-off bookings/reservations of on request services; if we were able to create orders with one-time products/services instead of being restricted to selecting something form the catalogue, Bokun would satisfy all of our reservation needs.

Being a Tripadvisor company makes the integration with Viator good

It does not have a Package Creation Feature at all
Plenty of bugs and they don't even know when they will got them fixed
Backend seems from 15 years ago
The email options are a joke

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

It has limited payment providers. I would love to have also Izettle as a payment provider.

The ease of use is really the Pro side of the system.

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

It is easy to use and implement to the website.

Unfortunately, it is not translated into Russian.

The quality/price is unbeatable. And the support team is very helping

The personnalisation options. And still impossible to mix Bokun with Google booking.

Option for creating a web to advertise my company.

None seems to be list liked. I loved everything

Very good customer service. The live chat is efficient.

The availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.

The options to define product. The website creator (which is a Duda solution). The powerful of managing products.

Lack of flexibility for complex products (bundles)

Owned by Tripadvisor
Can integrate to our Wordpress website

Complicated
Poor Customer service
Very hard coded, you cannot manage product portfolio with ease as they promote

The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in.
The software is therefore in my opinion too limited to the marketplace.

I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

The redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.

I used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

Easy to use, used to be great for small businesses.

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Speed, connectivity, ease of use, support.

Adaptability and tailoring for specific needs. We provide special products and software is not so adaptable for such services.

You can do wonderful things with is if you know where to clic and what you are looking for.

When it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

I am a sole proprietor operating food tour experiences. When I purchased Bokun they assigned a person to help me set up my site. That person would check back with me and any questions I had I would reach out to them. This allowed me to get up and going super quickly.

I still needed some help in getting it all set up so it's still a little bit more difficult than it should be. The only problems I had were when I would make changes that would throw the synchronization between the different OTA's out of whack and it wasn't immediately evident what it was that I did at the time. However, those are operator errors (my errors). Each time it happened, Bokun would help me out by letting me know exactly where those errors were made.

At first, the structure and functionality of this software overwhelm but in no time the user will gradually start appreciating every little detail which makes it so easy to manage all aspects of a prospering tourism company. Bokun provides solutions for tons of different products and services. It also feels that they are always around to give you an extra tip to improve your business or use a new tool they just released.

It takes time to learn how to operate this software, but this applies to everything serious and well made.

How easy and effective it is at sales for my business!

Customer support is hard to communicate directly with guest.

At first, Bokun may seem to lack a few features. I promise you it is there! After doing some digging and reaching out to my account manager, I was able to discover all the possibilities that Bokun can do.

Like any reservation software, there will always be some kinks or things that arent quite like you wish they were

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and
online payment possibility for customers is amazing.

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

You can manage your booking from diferente companies in just one place.

Sometimes your productos las too long to get publish on the other suites. Once you make some Changes in Bokun, it takes a few hours to get to the site you want it to get to.

We developed an in-house plugin to connect our tours to different OTAs through bokun. Tech team has been very helping.

Documentation could have been a bit more advanced

Our business was growing beyond the ability of my staff to keep up with reservations. We first heard about Bokun through TripAdvisor so thought - this may be a workable solution to our problem.
Indeed it is! Bokun was easy to set up and started working flawlessly on the first day.
If we had any questions, they were quickly answered.
Adding Bokun to our system was the most productive thing we did in 2019.

We haven't experienced any issues even during our roll-out of the system.