Bókun

Cloudbasierte Buchungsmanagementlösung für die Tourismusbranche

Gesamtbewertung

4,7 /5
(351)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,6/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,7/5

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351 Bewertungen

António Pedro
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A huge change

Bewertet am 24.4.2020

Vorteile

I joined Bokun when they got acquired by Tripadvisor. The small commission was at drove me in, but then I realized it was so much more. It was easy to use, easy to integrate on our website with the widgets and I even found a payment provider better than the one I was using that connected well with them. But I would say the best is their customer service. The whole team is just nice and I've met a few of them at Arival as well. I always tell people when they start using bokun on my team or other teams (to which I have recommended bokun to) - the chat is your best friend, backed by very good tutorials!

Nachteile

Initially, the fact that the bookings could not be seen in a calendar was a difficulty, but it has been fixed.

Adam
Gesamtbewertung
  • Branche: Transport/Güterfrachtverkehr/Schienenverkehr
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Would 100% Recommend

Bewertet am 30.7.2019

Overall an amazing experience. I’m a big advocate for Bokun.

Overall an amazing experience. I’m a big advocate for Bokun.

Vorteile

Implementing Bokun is one of the best decisions we have made. We were not using a reservation management took before. It has saved us at least 3-4 hours a day of booking management. It has enabled us to significantly scale our growth. The customer experience has vastly improved with the availability manager, booking widget and automated emails. Pricing can’t be beat.

Nachteile

There are some bugs that have taken long to fix, some still ongoing many months after launching. Movement seems to be a bit slow

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Bókun

Pricing/extra fees for our customers was the biggest factor initially.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

It was a good deal till it started to cost more than others

Bewertet am 3.6.2020

We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good...

We have been using Bokun for over 6 month now. At the beginning it seemed like a dream. Good pricing, instant chat and they actually made us think they were taking care of us.
Then we started to find issue and bugs in the system, issues that have been there for months, and they don't know how to answer. The pickup list display Room instead of pickup place meaning you have to open every single booking to know where you have to pick customers up. Passenger list is bugy aswell.
Bokun should stop trying to make websites for us and focus on the core business: the activities features
There should be a package option that let you offer a discount if customers book two or more activities.

Vorteile

Being a Tripadvisor company makes the integration with Viator good

Nachteile

It does not have a Package Creation Feature at all
Plenty of bugs and they don't even know when they will got them fixed
Backend seems from 15 years ago
The email options are a joke

Antwort von Bókun, A TripAdvisor Company

Hello,

Thank you for taking the time to leave a review on Capterra about your experience with Bokun. Whilst we are very happy that you have found the integration with Viator useful, I apologise that you have not been as pleased with other parts of the platform.

I would like to mention that the pick-up list now displays both location and room, which should resolve the issue that you mention above. Our process for dealing with bugs is currently under review, so your feedback is particularly appreciated at this point.

We would be keen to hear your suggestions for how the email options could be improved, so please feel free to get in touch with us about this. Your suggestion of being able to bundle products together has been submitted as a product feature request, to be reviewed by our management.

Please don't hesitate to get in touch with us at support@bokun.io if you would like to discuss any of these points in more detail.

Best wishes,
Bokun Customer Support

Nicholas
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product, Bit of a learning curve

Bewertet am 27.4.2020

Over all, worth it.

Over all, worth it.

Vorteile

This helps organize all of our products in one place, keeps track of our reservations and makes it easy to sell on our own website.

Nachteile

Takes some time to understand how to set up the products and the customer service is not very helpful in getting you through this learning process.

Robert
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great platform

Bewertet am 27.11.2019

Vorteile

It is easily compatible with our homepage. It's very easy to implement products from Bokun to any platform.

Nachteile

It has limited payment providers. I would love to have also Izettle as a payment provider.

Antwort von Bókun, A TripAdvisor Company

Hi Robert,
Thank you for your feedback! We've passed on your request for adding iZettle as an additional payment provider to the team.

(Here is the latest list of payment service providers we work with: https://helpdesk.bokun.io/en/articles/2829618-payment-providers)

Best,
Bokun Support

Peter
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exceptional service

Bewertet am 30.7.2019

This software is ideal for operators that run business on different selling channels as it connects...

This software is ideal for operators that run business on different selling channels as it connects and gathers data from all of them.

Vorteile

It does a huge job by connecting different selling platforms into one user friendly channel.

Nachteile

There is no cons till now. As it seems there will not be any in future as well.

In Betracht gezogene Alternativen

TrekkSoft

Gründe für den Wechsel zu Bókun

Because of the supplier support that is very efficient and is working smoothly.

Antwort von Bókun, A TripAdvisor Company

Hi Peter,
Thank you for your review! Do not hesitate to reach out if you have questions or suggestions in the future.

Best,
Bokun Support

Diane
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Enjoyable experience

Bewertet am 1.9.2020

I have been extremely happy with Bokun and the customer service

I have been extremely happy with Bokun and the customer service

Vorteile

Was with another software company since changing to Bokun my bookings have tripled

Nachteile

Calander for employees is not easily accessible. I would like to see weekly calendar that employees would see as a schedule

In Betracht gezogene Alternativen

FareHarbor

Warum Bókun gewählt wurde

Needed more exposure

Zuvor genutzte Software

Peek PRO Tour Operator Software

Gründe für den Wechsel zu Bókun

I really liked the Customer Service and exposure
Angel
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bokun Does what it says it does

Bewertet am 30.7.2019

It has been a great working relationship with Them and They are always their when I call.

It has been a great working relationship with Them and They are always their when I call.

Vorteile

The ease of use is really the Pro side of the system.

Nachteile

There is no Cons . I have been using it for a while and cannot find anything to say as to what they do wrong.

Antwort von Bókun, A TripAdvisor Company

Hi Angel,
Thank you for your review. We appreciate your business and are here to help you if you have any questions or need assistance.

Best,
Bokun Support

Roman
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bokun is excellent

Bewertet am 25.4.2020

With Bokun I can set everything in order with my bookings. Also customers enjoy modern and...

With Bokun I can set everything in order with my bookings. Also customers enjoy modern and comfortable widgets at my website)

Vorteile

It is easy to use and implement to the website.

Nachteile

Unfortunately, it is not translated into Russian.

In Betracht gezogene Alternativen

Peek PRO Tour Operator Software, Rezdy und TrekkSoft

Gründe für den Wechsel zu Bókun

1. It is connected to TripAdvisor, where our products are already listed 2. No monthly fees. Just comission for every completed booking 3. Modern interface and friendly usability
Maxime
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great platform

Bewertet am 31.7.2019

Centralisation of all booking channel has never been this easy .

Centralisation of all booking channel has never been this easy .

Vorteile

The quality/price is unbeatable. And the support team is very helping

Nachteile

The personnalisation options. And still impossible to mix Bokun with Google booking.

Cihan
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Not ready to release, still in development, complicated and poor customer service

Bewertet am 22.2.2020

We have products on Viator. They offered us to move all our products on Viator, which was not made...

We have products on Viator. They offered us to move all our products on Viator, which was not made properly. Let it aside, the customer service keeps passing our problem to someone else and each time I had to explain everything from the scratch. They say they will get in touch in a few hours but no one actually comes with a solution. The software has connectivity issues even with their own company! If you are a travel company, consider using this software twice!

Vorteile

Owned by Tripadvisor
Can integrate to our Wordpress website

Nachteile

Complicated
Poor Customer service
Very hard coded, you cannot manage product portfolio with ease as they promote

In Betracht gezogene Alternativen

Rezdy und TrekkSoft

Warum Bókun gewählt wurde

Trusting it would be better as it was backed by Tripadvisor

Zuvor genutzte Software

Rezgo

Gründe für den Wechsel zu Bókun

It is owned by Tripadvisor

Antwort von Bókun, A TripAdvisor Company

Hi Cihan,
We're sorry to hear about your experience. We looked into your account and it appears that there was differing availability information between your products on Bokun and Viator, but that the issue has been resolved. We empathize and understand that this is a complicated process. Please do not hesitate to reach out to us at support@bokun.io if there is any other ways we can help.

Best,
Bokun Support

Verena
Gesamtbewertung
  • Branche: Sport
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Support team is the best

Bewertet am 26.9.2018

It really helps us in our internal communication and organization.
It would be great if it would...

It really helps us in our internal communication and organization.
It would be great if it would help us in our marketing in the future. We have made contracts in the marketplace but none of them really brings us much business so far.

Vorteile

The customer service! Very quick, very clear, very helpful for all kind of questions and problems.

Nachteile

For example it should be more easy to make bookings for travel agents or clients which are not in the marketplace. It is a bit complicated to first set them all up as affiliates or agents and then make the bookings for them. Imagine, often hotels or booking offices call in to make a booking and I have to be much quicker to put the booking in.
The software is therefore in my opinion too limited to the marketplace.

I usually use the booking desk to put new bookings in but unfortunately it does not safe the commission here. I have to put it in as discount after I finished the booking.

Antwort von Bókun, A TripAdvisor Company

Hi Verena, thank you for your kind words!

Our help center is full of tips for using our product more effectively with both agents and affiliates. For agents, you're able to provide them with login access to your back-end system so they can make the bookings themselves without needing your assistance. You can also create an Agent Booking Area for agents to book your tours more easily. You can provide affiliates with booking engines that they can enter onto their website for customers to book directly. When a customer books a tour through them, you can see it immediately in your Sales Feed & track it in the Affiliate Report.

When using the Book: Experiences feature, you can choose an agent to view all of the products that are available to them. Commission will be added automatically so there's no need to add the discount afterwards. We are happy to work with you to ensure you're getting the most out of our Marketplace.

Please don't hesitate to reach out for further assistance!

Boris
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great service that constantly improves

Bewertet am 10.3.2021

Using Bókun, either through the API or through their own booking channels is easy and straightforwar...

Using Bókun, either through the API or through their own booking channels is easy and straightforward. The pricing is in range of other booking systems out there. We used Bókun for a few of our clients and for a few websites we made ourselves, and it is always very easy to deploy. If I had to give one reason for you to use Bókun it would be because they have a solid customer support for an already easy to use system. If you need a booking system, Bókun should be the one.

Vorteile

The redesigned user interface is great. It is now simpler to use and product management is much better than a few years back when I first used Bókun. I like the ease of finding historical bookings for customer service issues.

Nachteile

I used to like their pricing policy until they changed it recently. Now it became much more expensive than it ever was before (ever since there was a flat fee paid per account, thankfully that is no longer the case). In general, other than the price surge, I think it is still one of the best booking systems out there. There were some issues with availability and accessibility to service some time ago but less since they switched owners. I worked with a company that used Bókun's API to book tours and setting the API was a bit challenging due to their API documentation being a few iterations behind the actual code.

Ryan
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Starting a subscription fee at the start of winter in a pandemic?!?

Bewertet am 22.10.2020

We are massively disappointed by the move Bokun has made from commission based bookings to a...

We are massively disappointed by the move Bokun has made from commission based bookings to a monthly subscription fee. This is the worst timing possible to release such a feature at the start of the winter season (most activity companies quite season) and during the COVID-19 pandemic when bookings are already low. With the additional option of paying for more additional features?? We put a lot of time and effort into Bokun setting up all our events. We will not be using there service again, we have now found a better/cheaper booking service.

Vorteile

Easy to use, used to be great for small businesses.

Nachteile

We had some issues with customers paying on the mobile phone through stripe on Bokun and has now become unaffordable for small businesses.

Antwort von Bókun, A TripAdvisor Company

Hi Ryan, thank you for taking the time to leave us a review.

I'm sorry to hear that you are not happy with Bokun's transition to a subscription-based model. Our Pro plan is currently free until the end of the month, after which it will cost $49 per month. Opting out of this plan shouldn't take more than a minute; it can be done easily in your account. You can always opt in and out seasonally, as subscription is on a monthly rolling basis.

We understand that this is a challenging time across the industry, and travelers can't wait to start booking trips and activities again. Our customers that use our widgets and website are seeing great conversion rates. We have invested in more sophisticated features for Bokun that we believe will help suppliers secure more bookings.

If you would like to discuss further how we can make Bokun work for your business, please contact us at support@bokun.io.

Dubravko
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Execution and support

Bewertet am 26.11.2019

Benefits are to have a software we can rely on, it provides ease of use, it's practical and have...

Benefits are to have a software we can rely on, it provides ease of use, it's practical and have the best support we have ever experienced of any partner or platform we have worked with.

Vorteile

Speed, connectivity, ease of use, support.

Nachteile

Adaptability and tailoring for specific needs. We provide special products and software is not so adaptable for such services.

Antwort von Bókun, A TripAdvisor Company

Hi Dubravko,
Thank you for your kind words about our support team. We understand your concern about the lack of adaptability of the product for some features. If you haven't already, please do reach out to support@bokun.io and let us know what your specific needs are, and we can work with you to find solutions for your business's unique needs.

Best,
Bokun Support

Paulina
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The people there are great!

Bewertet am 21.9.2018

The customer service is good, sometimes the technical staff is really slow at figuring out things. ...

The customer service is good, sometimes the technical staff is really slow at figuring out things. I find that they have a great corporate culture and I like working with people like that.

Vorteile

You can do wonderful things with is if you know where to clic and what you are looking for.

Nachteile

When it is updated, sometimes the Help section is not updated. There are some features that sometimes do not work properly or we would like seeing modified e.i. adding the day (Monday...) into the Activity Calendar rather than just the date itself.

Antwort von Bókun, A TripAdvisor Company

Hi Paulina,

Thanks for taking the time to review Bokun. We're glad to hear that you've found our tools easy to use and our customer service has been nice to work with!

We are currently reviewing our Helpdesk to improve and update articles and add new ones. We'll make sure to try to update our articles promptly with any new product releases moving forward.

Thank you for the suggestion regarding adding the days in the Activity Time Selector Widget. We will pass this on to our product manager for review.

Don't hesitate to reach out with any other feedback!

-Bokun Support

Adalsteinn Svan
Gesamtbewertung
  • Branche: Maritime Wirtschaft
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Backbone of our business!

Bewertet am 30.7.2019

Vorteile

Bokun gives us a thought oversight of our operations and helps us planing our tours ahead of time. Easy access to all bookings helps us sending out invoices at the right time which at the end of the day helps us with maintaining a healthy cash flow.

Nachteile

I would prefer a more helpful dashboard to be really able to crunch the numbers and statistics, this year vs the next etc. needing to export a sheet to takes time and effort when it can all be easily added to the dashboard. For example we’d love to push one button to see a breakdown of nationalities compared now, compared to last month and recent years.

Antwort von Bókun, A TripAdvisor Company

Hi Adalsteinn Svan,
Thank you for your review and for sharing your dashboard reporting suggestions. Please do not hesitate to reach out to us at support@bokun.io if you have any other product enhancement suggestions.

Best,
Bokun Support

Océane
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Very good and user friendly

Bewertet am 18.8.2022

Good experience but we use this platform mainly because it's a tripadvisor property.

Good experience but we use this platform mainly because it's a tripadvisor property.

Vorteile

Very good customer service. The live chat is efficient.

Nachteile

The availability syncronization with viator and trip advisor is not direct and changes take too long to reflect.

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Connection with Viator and Tripadvisor.
neeraj
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Bokun is waste of time and money

Bewertet am 27.4.2023

We really dislike BOKUN because it is for small private experience, but if it is large company the...

We really dislike BOKUN because it is for small private experience, but if it is large company the services qre very bad, TRhis software is made only for viator or maybe otyher OTAs but not for daily uses,

Vorteile

The product list widget, that i can't someone and they can use all the products,

Nachteile

The CUSTOMER Services, everytime you write them: They say:"WE HAVE IMPLIMENTED YOUR FETURE REQUEST AND SOON WE WILL GIVE YOU ANSWER" After 6 months no answer.

Antwort von Bókun, A TripAdvisor Company

Hi Neeraj, thank you for taking the time to write a review about our company. We're sorry to hear that you're not happy with the platform and experience. While we want to hear all about the improvements that you're missing from our platform, we can't promise that these will be implemented or that they will be implemented swiftly, since any request need to go through validation by our product team and an assessment by IT first. We understand that your raised feedback is a feature that you need, and your feature has been submitted to the relevant department for evaluation.

We're sorry to hear that you feel this platform can't be used for daily use. Currently, our platform may be part of Tripadvisor but is its own subdivision and operating independently. You can connect to OTAs, your own system and partners using the marketplace and our use is meant for daily operations getting your bookings together in one place.
Many thanks - Valerie Bókun support team

Tim
Gesamtbewertung
  • Branche: Freizeit, Reisen & Tourismus
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Used daily for online bookings and its perfect

Bewertet am 24.4.2020

Excellent. A very good move for me

Excellent. A very good move for me

Vorteile

The interface is clean and responsive - simple to view and use

Nachteile

More 3rd party payment portals would help.

Antwort von Bókun, A TripAdvisor Company

Hi Tim,
Thank you for your review and your feedback! Thank you for your suggestion on adding more 3rd party payment portals. We are continually adding more partners as well as overall feature updates to Bokun, and we will keep you posted with all of our updates.

Best,
Bokun Support

ian
Gesamtbewertung
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Product is acceptable but not exceptional

Bewertet am 17.7.2019

Despite the product's shortcomings, the staff are great to work with, and very committed.

Despite the product's shortcomings, the staff are great to work with, and very committed.

Vorteile

Does not work with GroupOn. Works almost seamlessly with Viator, almost.

Nachteile

Software USER support is thin. Too many items are referred to 'specialists' who don't reply until days or weeks after the inquiry. Re-explaining the same issue to different front line support folks for 3-4 months with no complete resolution (and no demonstrated interest or sense of urgency on the part of the software supplier) can be frustrating.

Antwort von Bókun, A TripAdvisor Company

Hi Ian,
Thank you for your review and your feedback. We are actively working to improve our support response times, and we take your feedback very seriously.

Best,
Bokun Support

Victoria
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent program

Bewertet am 24.4.2020

Well our company needed more organization with the reservation sistem, and bokun really help to...

Well our company needed more organization with the reservation sistem, and bokun really help to control our reservation and make it easy for everyone

Vorteile

It is really easy to use and really fast to find all the options

Nachteile

Sometimes the matching connection is wrong but support service always help us

In Betracht gezogene Alternativen

Rezdy

Gründe für den Wechsel zu Bókun

Because the program is easier to use
Mr. Abraham
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Bokun for Tour and Activity operatros

Bewertet am 9.12.2019

we get good readership and visibility for our products. we will continue adding more day and...

we get good readership and visibility for our products. we will continue adding more day and multi-day excursions and off-road safaris on Bokun.

Vorteile

Bokun is great software for tour and activity operators. The day to day activities itinerary feature and
online payment possibility for customers is amazing.

Nachteile

they are yet to fulfit in the best way possible, the pricing option based on participants on a shared transport.

Antwort von Bókun, A TripAdvisor Company

Hi Abraham,
Thank you for your review and for your feedback on the ability to offer different pricing based on transportation options. We have some solutions we'd like to suggest that will allow you to offer different pricing based on if the type of transportation your customer is selecting -- please reach out to us via support@bokun.io or the chat in the product, and we will help you get it set up.

Best,
Bokun Support

Antonio
Gesamtbewertung
  • Branche: Unterhaltung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

GOOD VALUE

Bewertet am 8.12.2019

It has been a good experience to work with Bokun. It makes your job easier.
Also, the marketplace...

It has been a good experience to work with Bokun. It makes your job easier.
Also, the marketplace is good, there you can contacto other companies to sell your productos.

Vorteile

You can manage your booking from diferente companies in just one place.

Nachteile

Sometimes your productos las too long to get publish on the other suites. Once you make some Changes in Bokun, it takes a few hours to get to the site you want it to get to.

Antwort von Bókun, A TripAdvisor Company

Hi Antonio,
Thank you for your review. We are glad to hear that you have been able to find and connect with other tour operators in the Bokun Marketplace! We understand your concern about the delay in changes that you've made in Bokun reflecting on other distribution sites; we've taken this feedback to our team and will keep you updated as we make improvements.

Best,
Bokun Support

Bajou
Gesamtbewertung
  • Branche: Erholungseinrichtungen & -dienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing support team, excellent system

Bewertet am 24.4.2020

Vorteile

We developed an in-house plugin to connect our tours to different OTAs through bokun. Tech team has been very helping.

Nachteile

Documentation could have been a bit more advanced

In Betracht gezogene Alternativen

FareHarbor

Gründe für den Wechsel zu Bókun

price, functionality