--- description: Ausführliche Erfahrungsberichte zu Swell mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Swell mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Swell Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Swell](/software/118523/swell-cx) # Swell Canonical: https://www.getapp.de/software/118523/swell-cx Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/118523/swell-cx?page=2) > Swell CX ist eine cloudbasierte Plattform für kleine bis große Unternehmen, die Kundenerfahrungs-Feedback über Net Promoter-Scores, Online-Reviews und Kundenzufriedenheitsumfragen sammelt und verwaltet. Das Ein-Klick-Feedback-System der Plattform ermöglicht es den Nutzern, positive Bewertungen von Kunden in Echtzeit zu generieren. > > Bewertung: **4.6/5** von 355 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 355 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Swell CX - **Region**: Cottonwood Heights, USA - **Gegründet**: 2016 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Testversion) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Neuseeland, Vereinigte Staaten ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Automatische Antworten - Automatisierte Terminplanung - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM - Chat / Messaging - Dashboard - Daten-Import / -Export - Datenvisualisierung - Drag-and-Drop - Email Reminders - Engagement-Tracking - Erinnerungen - Feedback-Management - Geplanter Nachrichtenversand ## Integrationen (80 insgesamt) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... und 65 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Review Management Software](https://www.getapp.de/directory/575/feedback-and-reviews-management/software) ## Ähnliche Kategorien - [Review Management Software](https://www.getapp.de/directory/575/feedback-and-reviews-management/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Online Reputation Management Tools](https://www.getapp.de/directory/873/reputation-management/software) - [Kundenzufriedenheit Software](https://www.getapp.de/directory/1029/customer-satisfaction/software) - [Patientenbindung Software](https://www.getapp.de/directory/1359/patient-engagement/software) ## Alternativen 1. [Okendo](https://www.getapp.de/software/2035751/okendo) — 4.9/5 (223 reviews) 2. [Trustpilot](https://www.getapp.de/software/113149/trustpilot) — 4.5/5 (1202 reviews) 3. [Birdeye](https://www.getapp.de/software/112535/birdeye) — 4.7/5 (702 reviews) 4. [Yotpo](https://www.getapp.de/software/91286/yotpo) — 4.5/5 (375 reviews) 5. [GiveMe5.ai](https://www.getapp.de/software/182703/grab-your-reviews) — 4.7/5 (86 reviews) ## Nutzerbewertungen ### "Absolutely love Swell\! I have looked into and used other options, and Swell is the best." — 5.0/5 > **Jeff** | *18. April 2018* | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites. > > **Nachteile**: Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business. > > We immediately saw a big uptick in the number and quality of reviews left by our clients. ----- ### "We love SwellCX" — 5.0/5 > **Jack** | *15. August 2019* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform. > > **Nachteile**: We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay. > > We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward. ----- ### "Product does the trick" — 3.0/5 > **Tyler** | *15. November 2023* | Automotive | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: Swell is super easy to use and works quite well. It produces pretty solid results when used. > > **Nachteile**: Their customer service is pretty awful and the sneaky wording in their contracts AUTO RENEW without heads up of any kind. Thats a bit greasy. ----- ### "If you are not using Swell for review management, you are missing out\!" — 5.0/5 > **Lindsay** | *9. Mai 2022* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer. > > **Nachteile**: Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation. > > I have had a good experience overall with Swell. ----- ### "Best Tool on Market to boost patient engagement" — 5.0/5 > **Jake** | *11. Mai 2020* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry. > > **Nachteile**: The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do. > > their customer support and training support is terrific. It was easy to setup and even easier to use. ----- Seite: 1 / 15\ Weiter: [Nächste Seite](https://www.getapp.de/software/118523/swell-cx?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/118523/swell-cx) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten