Messenger Communication Platform Erfahrungen

Able to connect to Facebook users and sms messages

Some security issues but good overall highly recommended

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

Me dá acesso à venda dos meus produtos, por que tem muitas pessoas que usam o palicativo.

É um aplicativo que exige muita carga de rede wi-fi, não é económico e também precisa ser atualizado.

It combines different platforms in once, no need to have several of them we can just communicate with other partners easily and using the same software, it is very convenient.

Customer service is lacking, could improve that with more investment in customer service labor costs.

I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.

It does not enable one to attach/share files. well I am hoping this has changed though

I like that this software it’s easy to use, and up to date

I’m still experimenting using this software so at this moment I can’t say what I liked the least.

The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related

No cons at all in my opinion. I love this app for free use

You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc..

Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed.

Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo

Alcune funzioni secondarie sono in fase di implementazione

- easy to use
- very quick implementations
- very modern
- very fast for customers to react

- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours

The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it.

The report section still to be improved. There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API

It is easy to approach despite the complexity of the software. From the use of the one to one chat to the creation of the chatbot the paths are almost guided. The processes are easy to understand and apply. The integration with WhatsApp is just perfect.

No negative notes. At the moment I have no requests for future developments

It makes it possible that we can still use whatsapp as a company

The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.

Gestione multi-canale e multi-piattaforma, gestione dei ticket

Qualche funzionalità ancora non del tutto implementata

simplicity, customer service, API integration

small bug, tempestivamentally resolute with support operator

The possibility to get in touch with our customers in a fast and immediate way

We had some issues in the previous weeks due to problems in the software but we are supported very efficiently by Samuele Marmo, who has helped us to solve all our problems since the beginning of this project.