
Sinch Engage
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42 Bewertungen

- Branche: Elektrische/elektronische Fertigung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Simplify communications with your customers
Bewertet am 19.8.2022
Before using Messenger, we accessed our clients' messages from different applications, but in this...
Before using Messenger, we accessed our clients' messages from different applications, but in this way we have managed to unify communications and save time.
Vorteile
It allows you to unify customer communications across different platforms in a single application. This saves time and customer service is more effective.
Nachteile
At the moment we have not had any problems with the application. We are going to start using automatic chat but we have had previous unsatisfying experiences with this method of communication.
- Branche: Gastgewerbe
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Messenging for support guests it's easier now
Bewertet am 4.6.2022
Vorteile
With a small icons on the footer website, we got greater feautures to chat with guests asking for support. The chatbot and other features to automaticly replay in case of agent absence is strategic for our buisness which works in direct customer relatione chats only seasonally-
Nachteile
A back-and user manual or a support team speaking and writing italian will be much appreciated. It has happened that FB and IG connection process previosly actvivated failed for unknown reasons but no allert was advised (?)
- Branche: Marketing & Werbung
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great platform but not simple to set up/use - lacks Telegram employees/customer service
Bewertet am 24.5.2022
[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine,...
[SENSITIVE CONTENT] Our contact at Messengerpeople, is lovely, and the platform itself is fine, although it is not the easiest to set up and optimise.
It is a low COS% channel for us to use in CRM, however some instruction / contact would be hugely appreciated in terms of set up process and optimisation. Also a lot of the videos/instructions are in German.
Vorteile
The Telegram / Viber channels are relatively simple to set up, it is a rather inexpensive channel for us, and setting up new bots is easy enough to implement, for our different countries.
Nachteile
Telegram/Viber are missing staff that actually work on these platforms, to be able to advise and help. We originally set up the platforms on an ex-employees phone number, and now we cannot seem to get the account disconnected from his phone, meaning we have to request log in details from him even though he doesn't work here anymore. We also have all his phone contacts, which are not relevant to Myprotein.
We have been advised that there is no way to change/disconnect his number from the account, and we will have to start all over again with a new account (losing all our current subscribers), which is not a viable option for us.

- Branche: Musik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Good for musicians
Bewertet am 4.10.2019
Vorteile
Able to connect to Facebook users and sms messages
Nachteile
Some security issues but good overall highly recommended
Antwort von Sinch
Hi Mr. Greear,
Thank you very much for your positive evaluation of our Messenger Communication Platform. However, you indicate that we also offer SMS as a channel which is not the case. We purely focus on messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat (iMessage), Telegram and Viber are the channels we offer for customer communication. You also mentioned "Some security issues". This must be a mistake. We haven't had a single security problem in our entire history. Disruptions or security problems with the respective messaging apps are outside of our influence.
We wish you continued success with our platform.
Best regards,
Your MessengerPeople team
- Branche: Versicherung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Wöchentlich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
One software for all
Bewertet am 2.4.2021
It gives us ease of access because not only we can monitor different channels but it only generates...
It gives us ease of access because not only we can monitor different channels but it only generates the statistics of the content and inquiry of all the client. Where we got to know the most asked questions. Also chatbot, chatblock, and MIA does almost majority of our work when it comes to answering inquiries.
Vorteile
The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.
Nachteile
Nothing much, maybe the pricing because it's expensive but I think the features answers it all.
- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Simply an awesome product
Bewertet am 19.4.2021
I find messenger the simplest form of communication that connects people and businesses globally.
I find messenger the simplest form of communication that connects people and businesses globally.
Vorteile
I like the fact that the product is fast, quick, and easy to use. It also has features anyone can use however the little knowledge they have.
Nachteile
It does not enable one to attach/share files. well I am hoping this has changed though
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
My messenger
Bewertet am 21.10.2022
My overall experience with messenger have been mostly good experiences and would recommend it to...
My overall experience with messenger have been mostly good experiences and would recommend it to others
Vorteile
What I like most about messenger is being able to make calls and I can choose to see the other person as well
Nachteile
The feature I like the least is sometimes it won't let me answer a call not sure if that's because of my wifi or what
- Branche: Telekommunikation
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Great user follow-up and ticket management
Bewertet am 26.5.2022
Vorteile
The product is quite intuitive especially in the ticket management and user-follow-up part. You can manage different roles for operators and it's easy to hook pre-populated chat blocks to manually managed chats.
Another thing that I really liked is the possibility of using variables to be associated with customers directly from automated chats and then find these values in the customer base/address book.
Nachteile
Although the system is very powerful, some features are a bit hidden and probably still in "experimental". The thing that is missing most is a GUI where you can immediately see the entire flow chart and the customer journey at a glance, especially on the chatbot part.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Brilliant Platform
Bewertet am 8.10.2019
Vorteile
The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.
Nachteile
The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Free communication app
Bewertet am 1.5.2021
Vorteile
I love it. It is free to use for communication around the world. I us it for communicate with my family members abroad and also with my world related
Nachteile
No cons at all in my opinion. I love this app for free use
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Easy to use product with excellent Account Management
Bewertet am 31.5.2022
Vorteile
Ease of use - extremely 'clean' user interface. This is important for our users as they are on multiple platforms through out their work day and while they are tackling world problems, when the system we provide is easy to use, it reduces from their workload. The software is fast too, unlike other programs I have worked on. The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT! [SENSITIVE CONTENT] is always so empathetic, understanding, prompt, proactive and very kind... she is professionally friendly and really knows how to diffuse a situation and works from a space of wanting to help - which I greatly appreciate.
Nachteile
Agents being available on multiple channels - currently there is a glitch with this and I have been talking to the AM about this. This is a needed feature and can easily be a dealbreaker. Though the IT team mentioned this is not a feature yet and this will need to be developed, I can see this some times works and some times doesn't. Therefore there is a glitch in the system.
The second is about the chat bot building. For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Excellent to manage customers
Bewertet am 24.5.2022
Vorteile
It's great because it allows you to communicate with customers where they are, on Whatsapp. For the customer a very known way of communicating while on the back end for us very organized.
Nachteile
Not always very easy to find old conversations once they are closed. If you remember a specific example of a ticket we can use for training purposes etc.
In Betracht gezogene Alternativen
Freshchat- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 5.0 /10
Ok but needs several improvements
Bewertet am 24.5.2022
Vorteile
The software is easy to use and intuitive, you can export convos in pdf
Nachteile
-Not very user-live chat friendly
- When you write the message and then change chat without sending it, the message disappears (very annoying)
-When you have a few different chats open and you open a new one, it would redirect you to the new one you just opened but to the oldest one (very annoying, live chat is about being quick and this often causes mistakes, like sending the message to the wrong person)
-The layout is not great and when you receive a new message there should be a sound that alerts you, especially if you are on a different tab, checking some data to answer the inquiry
- there should be the possibility to add a note and see it when you open the ticket on the specific customer, without needing to scrolling down on "internal notes"
- it's time consuming to reopen the chat and reassign it everytime you want to assign it to yourself
- chats should be separate and a chat from the 28th february should be merged with a chat from the 1st march, for example --> improve layout
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
In general Messenger is quite useful tool
Bewertet am 24.5.2022
We communicate via messenger with the courriers who work for our company. It is an instant and...
We communicate via messenger with the courriers who work for our company. It is an instant and quick communication. We also use the posibility to send pictures and sound files by Messenger.
Vorteile
It is easy to use. It gives a signal when a message arrives, which is perfect. The visibility of the messages is good.
Nachteile
To be honest I absolutely hate that the programme logs out every 15 min. It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.
- Branche: Medienproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
É um aplicativo pesado, lento e as vezes complicado de usar no entanto seguro.
Bewertet am 20.8.2021
Eu uso a plataforma messenger para vender roupas, sapatos entre outos produtos. Porém sinto muita...
Eu uso a plataforma messenger para vender roupas, sapatos entre outos produtos. Porém sinto muita falta de puder fazer uma chamada em grupo com os meus/minhas clientes sem gastar muita mega de internet.
Vorteile
Me dá acesso à venda dos meus produtos, por que tem muitas pessoas que usam o palicativo.
Nachteile
É um aplicativo que exige muita carga de rede wi-fi, não é económico e também precisa ser atualizado.
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Messenger communication
Bewertet am 7.1.2020
My overall experience with the software so far is good, I like how easy it is to use. I’m able to...
My overall experience with the software so far is good, I like how easy it is to use. I’m able to keep everything organize, from doing webinars to utilizing the calendar while also communicating with other people and clients
Vorteile
I like that this software it’s easy to use, and up to date
Nachteile
I’m still experimenting using this software so at this moment I can’t say what I liked the least.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Really Good App
Bewertet am 24.5.2022
Vorteile
How easy is to communicate with the clients and how important is to have our CRM updated
Nachteile
That sometimes suddenly stops working and you have to refresh the website many times in order to work in a smooth way.
- Branche: Metallabbau
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 3.0 /10
Messenger is a platform within a platform
Bewertet am 30.12.2020
Was great. Messages were sent and received fast & quick!
Was great. Messages were sent and received fast & quick!
Vorteile
You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc..
Nachteile
Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed.
- Branche: Verbraucherdienste
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Feedback
Bewertet am 7.6.2022
In general it is a good experience, the product is good and all my team use it daily
In general it is a good experience, the product is good and all my team use it daily
Vorteile
The product is easy to use, I like the most the fact that it is so quick, efficient and compact
Nachteile
The fact that every user could put a nickname makes the job harder, it is not easy to find a person by his nickname.
- Branche: Essen & Trinken
- Unternehmensgröße: 10.000+ Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Excellent product for customer service
Bewertet am 24.5.2022
Excellent
Excellent
Vorteile
user friendly, responsive, fast and efficient
Nachteile
I like everything about messenger people
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Facile ed immediato
Bewertet am 9.3.2021
Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio
Il servizio clienti è sempre molto presente e ci ha aiutato a risolvere ogni dubbio
Vorteile
Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo
Nachteile
Alcune funzioni secondarie sono in fase di implementazione
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
Flexible service
Bewertet am 30.5.2022
Vorteile
Flexible features, the services allows a variety of things that similar services don't (ex. outbound messages)
Nachteile
Not user-friendly and limited analytics-wide
- Branche: Essen & Trinken
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
Good software
Bewertet am 24.5.2022
Vorteile
You can organize well your work, and it's easy to use it
Nachteile
In the last year the software had some crashes and bug
- Branche: Marketing & Werbung
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
review of Great Messenger app
Bewertet am 3.12.2021
This application helps me in writing, voice and video calls
This application helps me in writing, voice and video calls
Vorteile
This application helps facilitate communication between individuals at the personal and work levels
Nachteile
It has no flaws, it is an excellent application

- Branche: Sportartikel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Messenger is a must have for any online store
Bewertet am 5.8.2022
Messenger is a no brainer - a must have for any online store
Messenger is a no brainer - a must have for any online store
Vorteile
Easy to set up, implement, and use as everyone already uses messenger in their personal lives, both clients and employees.
Nachteile
In our region not all features are available.