Messenger Communication Platform Erfahrungen

Able to connect to Facebook users and sms messages

Some security issues but good overall highly recommended

The best feature for me is the access to almost all of the messaging apps. We can't deny how big the messaging industry is now especially when pandemic arises, it is the only way to communicate for some, but the more apps/softwares produced the more struggle for the companies communication team because in order for us to stay updated and connected to clients we have to be accessible in all the messaging apps in the market. In Messenger Communication it gives us ease of access to all of these different messaging platform. One click and we can now view, reply, add chatbots to all of our platform.

Nothing much, maybe the pricing because it's expensive but I think the features answers it all.

You can create multiple groups all at the same time. Have multiple conversations going. You can also change your status interchangeable available/ in-available etc..

Grousing are not well organized.. easy to mix up groups unless this has changed. No ability to attach / share files unless this has cashed.

I like that this software it’s easy to use, and up to date

I’m still experimenting using this software so at this moment I can’t say what I liked the least.

The Messenger Communication Platform is really easy to use and has transformed our customer service offering. Not only are we now able to provide answers to user questions 24/7 through the automated response system, but we are also able to offer personalised communications with our support team with the live chat function, all using WhatsApp. So far the feedback has been amazing.

The analytics could be a lot better. We are currently having to do a lot of manual work gathering meaningful metrics. The pros far outweigh the cons though.

Il bot, che utilizziamo come primo filtro e per indirizzare i ticket al giusto dipartimento; la facilità di utilizzo

Alcune funzioni secondarie sono in fase di implementazione

The chatbot and it implementation. As the whole platform once you understand how to set up the chatbot it's easy to maintain and there is no need to have tech dev involved in it.

The report section still to be improved. There are no metrics related to agents but only to the whole team. If you want/need metrics agent base, you need to use the API

It makes it possible that we can still use whatsapp as a company

The cases, when it's not intuitive, when it's not self explaining and you switch from account to Mia to settings to notify settings and you don't really understand how everything corresponds with each other.

Gestione multi-canale e multi-piattaforma, gestione dei ticket

Qualche funzionalità ancora non del tutto implementata

simplicity, customer service, API integration

small bug, tempestivamentally resolute with support operator

- easy to use
- very quick implementations
- very modern
- very fast for customers to react

- there is nearly no point that we don't like; sometimes there are some bugs which will be fixed within hours