CharmHealth Erfahrungen

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

It looks clean, modern looking, more user friendly than my previous one.

Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021, I finally was told that the first ERA from the first enrolled insurance company would sync data with CharmEHR. It has been 5 months for one thing to work. Even today, April 1, 2021, I still not get ERA for every insurance enrolled. I has been contacting optum and Charm for discount for the time that billing not totally function. So far, Optum told me it is Charm's issue, and Charm just not respond to this request at all!! When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated.
Not accurate patient's due and reports
No emergency help! For customer service, yes, you can email or chat with someone. For email, sometimes take a day or two to get a reply, sometimes take several days to get a reply, not reliable. One day, I found that it took forever to open Charm website on Chrome, but my assistant who use Safari seemed OK. So I switched to Safari for a couple of days. Speed was OK after switch, however, when I edit patient's info, when update phone number, not working. So I switched back

Simple and easy to train new employees on. Efficiently handles scheduling, notes, insurance, payments, and ability to get analytics out of software is also nice.

Applying payments when paying multiple invoices at once is slower than making and applying payments to one invoice which is automatic and very efficient.

The best feature of this system is that it is HIPPA compliant, which is an absolute must for using this for teletherapy for speech and language. It is reliable and does not have any glitches that I can see. It is easy to switch from a full screen that you can pull up other language apps. It also has a great white board.

I think the use of the white board could be expanded.

The sticky notes and patient engagement help alot

Online appointment scheduling I know tries to make it easy but sometimes we are still calling and rescheduling due to conflicts

It appears to have all the features required.

System is 4 panes arranged horizontally with no way to resize. Messages are displayed in the right-most pane, but on a tablet or phone that pane is squished so you only see a couple characters per line. The website is Buggy, as customers were unable to read messages this week. ChARM isn't responsive to customers, must have authorized contact forward bug reports to ChARM to get them fixed. Also the system does not allow providers to adjust message limits - which is definitely needed during covid lockdowns. There are better solutions out there.

Easy to get set up quickly, affordable, Zoom HIPPA compliant, templates.

Patients can't seem to update their demographic information, and credit card information themselves. Extra fee for patients to cancel/change their own appointment.

The software is remarkably intuitive. Very easy to navigate from patient setup, scheduler, charting and billing. Charting can be easily customized to your own needs which you can do yourself easily without assistance from "tech support".

What really stands out with this EHR compared to others are the patient engagement features. The Patient Portal enables easy document sharing including questionnaires, capturing signoffs, requesting appointments, email/text reminders, chatting/texting directly with the provider, etc. They also have several different Apps for mobile devices, so it's easy to access and document (chart/bill/schedule).

This is a great platform for any provider, but if your specialty/business is looking for a more direct engagement and connection with your patients, and not necessarily tied to an office location/network, Charm can provide these capabilities all in one fully integrated platform.

Only limitation I've noticed is related to case management and the ability to tie several encounters/visits and related documentation under one case. I believe this is a planned improvement.

Technical support can be challenging to get on the phone.

Cheap and easy to use! Its very intuitive programming

I cant think of anything. Customer support has been easy to access so what I cant figure out they are very helpful.

The ability to customize and create many different templates and structure for our office, has allowed hour office to grow and thrive.

Occasional challenges with connectivity, but these are often short-lived.

As a small business owner and medical provider I was able to set up and implement the use of Charm all by myself. I love the ease of building my own charting documentation, forms, questionnaires, consents, etc. I also appreciate that there are documents and forms already uploaded that I can use and adapt to my needs as well.

Getting it to connect to my website has not been possible.

I have used this product since 2013. The advanced features and the willingness of the company to make changes made based on customer feedback is amazing.

I don’t like that it can’t be branded with our ligo colors.

We love a lot about this software and how it has optimized our buisness- the calendar is beautiful and the features are very thoughtful.

We wish you could add a resource to the provider calender and book the room- the kiosk feature does not actually check in patients - and insurance is very not user friendly for patients

Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

It is difficult to say what I like when I have so many ongoing unresolved issues

Lack of resources and support. Issues are continuously ongoing.