Passportal Erfahrungen

Access to the portal on any devices at any time.
Portal is well designed and extremely fast to use.
Ability to store credentials and documentation in the same portal is amazing, plus the ability to link documents and credentials in revolutionary for us.

After using the software for nearly 6 months we have found no issues.

Password management and integration with connectwise control

Unable to create folders to organize articles.
Unable to update passwords through connectwise automate.

The product is solid. Its password management feature puts it ahead of other documentation platforms. But...

Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported.

I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent.

And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here.

I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products.

The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient.
The password sync with servers has helped a lot with user support.

The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation.
At times the server password sync can be buggy but it is easily fixed with a reinstall of the software.
The customization of the documentation is a little lacking but not too bad.

Passportal makes managing passwords for hundreds of clients simple.

If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario.

Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers.

- Very well thought out and robust feature set
- Portal layout
- Global search with options
- AD integration

- Browser extension incompatible with Duo 2FA for certain sites
- Organization key requirement. It resets on its own and I don't like storing it somewhere else
- Passportal extension doesn't always prompt to add new sites, and clumsy when it does. If you accidentally click off the extension without saving, you lose anything already typed.

Nice looking, good integrations for current software

Every time you choose another entry the page refreshes!

The peace of mind you get after you've changed all of your online access to use highly complex and unique passwords, but only have to remember 1.

Chrome Add-In: When entering search I have to tab 4 times to launch site. I don't like being forced to the mouse. Would be better if I could just hit enter after entering search and a match is found.

On browsers it does a quality job of managing passwords, and documentation.

On browsers including mobile, it has some issues like; form fill is non functional on Android.

I simply does what it is supposed to do without any unnecessary complexity.

We found a glitch with one web site that would not allow login with the product. We simply use another browser until it is sorted out. The other thing is not really a con; I have to change all my weak passwords now and enter them into Passportal to keep things more secure. Not a terrible thing by any means.

All in one storage of docs, and secure passwords. The fact that passwords are there for the team as they need them but are secured is great.

the same thing I love, the security to log in and the time out.

The Search and Password Generator features are convenient and useful. Being able to keep my passwords in a different vault than the company passwords is great. I also like that I can share my username and password info with an individual without have to make it public for the entire company.
Negative issues experienced when we first rolled out Passportal no longer happen and the fact that Passportal has 'fixed' these is considered a big Pro in my books! (IE: Organization Code would not save, credentials would not populate even though the URL matched).
Happy to have a Canadian offering such as this!

The set up and transition to Passportal was not smooth, which may have been a training or implementation issue, but it was frustrating out of the gate due to issues that now do not seem to happen (see Pro comments).

Password tracking
Password rotation for AD accounts
Audit log

The integration with CW is one way. And only allows you to import the most basic fields from CW manage. All notes are left behind as are custom configuration questions.

Secured our passwords and eased access. Makes us more efficient.

Nothing yet, product is great. Straight As.

easy to use, setup and store passwords. Multiple users can access and update as needed. Can randomly generate new passwords so that they meet complexity requirements.

Having to login to passportal constantly (timeout feature is set too low for our needs and I find myself having to re-enter my password.

The search bar!
Ease in password inputting and folder creation.

I am the one who set it up, the settings do not adhere to permission, the wording is different therefore it is extremely hard to set it up with accurate access. Also there are 3 thresholds of settings and all must be compatible to work accurately. The access, the used and the permission.

When we first saw the demo we were really impressed about the Password management capabilities and what it had to offer. Then once we got passed that we saw the real benefit of the product and that was the documentation side of thing the product had as well as the integration with Solarwinds RMM.

The only con we have found at the moment is the ability to have a default location to store articles and then link them to clients that share and use the same application.

The software is easy to use, able to upload credentials en masse and Highly adaptable

There are some areas i'd like to include Photoes in the body of the article or datafeild but I can only link the image instead.

The nearly transparent operation inside browsers.

The degree to which it illuminated our own sloppiness with password management (also one of its best features when you get right down to it).

Full auditing of password access
Ability to fill passwords in ConnectWise Control (ScreenConnect) sessions

Documentation piece is lacking, but improving.

The ease of use and the return on investment with Site. Also +docs helps u renewing our documentation. And the integration with autotask.

nothing comes to mind, passportal has everything you need

Additional document management ability. Review previous passwords. Password change auditing.

Some difficulty navigating and implementation with clients.

Password management is easy and manageable

The Passportal Docs section needs an overhaul - its way to restricted and constrained. There are bugs in the templates as well. It doesn't allow for collaborative collection of data because the templates are too rigid. If the docs section was more customizable and took some of the features from articles - where you can add text boxes, change text size and move things around would be ideal.

Easy to use. It makes finding information easy.
Links objects

Only thing missing is notification for renewal of subscriptions and warranties

Easy to use joined with Screen connect making it easier to use the login feature

That you can only link it with screen connect and it does not support other RDC clients